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Reviews of Sheraton Detroit Novi Hotel

3.5 out of 5
Sheraton Detroit Novi Hotel
21111 Haggerty Rd, Novi, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Chantal

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk is always rude and unwelcoming. This is my second time staying here and I came because it’s a nice hotel but I was reminded of how rude the staff always is when you come to the front desk. Also, the elevator being down when there is only one other elevator was difficult to deal with due to the long wait times.
Stayed 2 nights in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton has been remodeled and is a beautiful facility Sfaff were excellent.
Stayed 1 night in May 2024

10/10 Excellent

Maggie

Travelled with partner
Beautiful
Stayed 1 night in May 2024

8/10 Good

Shahram

Liked: Cleanliness, staff & service
The elevator was slow and causing a lot of delay
Stayed 2 nights in May 2024

6/10 Okay

Shaheena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Blake on 10 May 2024
Thank you for taking the time to reach out. We appreciate your feedback.

10/10 Excellent

Aki

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was clean, very nice hotel. Only one thing that I wasn’t happy about.., that is only one elevator is working. It took forever to get on. Besides that it’s perfect place to stay. I would stay again
Stayed 1 night in May 2024

10/10 Excellent

Sydnee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, neat, and clean. Staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Blake on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Raemel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Blake on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

YUN-CHANG, Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s installations are aged as you can easily noticed yet the rooms are beautifully refurbished and really comfortable.
Stayed 1 night in Mar 2024
Response from Blake on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mignon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Blake on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emad, west bloomfield

Liked: Amenities, property conditions & facilities
Wonderful staff very helpful. Very easy.
Stayed 1 night in Feb 2024
Response from Blake on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

adonis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Blake on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sumer

Stayed 1 night in Feb 2024
Response from Blake on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amber B on 5 Feb 2024
Hi Ashley, I apologize if your experience was not the best. Please feel free to reach out if you had any questions or concerns during your stay with us.

2/10 Terrible

Kristin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There was some weird conference of people in crazy costumes and on drugs…. There was a rave in the lobby. I was there with children. It was scary and awful.
Stayed 1 night in Jan 2024
Response from Amber B on 5 Feb 2024
Hi Kristin, I apologize for the experience you had while we hosted a convention. Unfortunately, due to privacy concerns we could not alert all incoming guests of the convention being hosted. We provide additional security to ensure the safety and well-being of all hotel guests when large events are taking place. Again, I apologize for your experience and hope you give us another try in the future.

2/10 Terrible

Travis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
People running up and down the hallways yelling, slamming doors, pounding on walls until 430am. Will not return to this location.
Stayed 1 night in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback! We do apologize for the issues you experienced.

2/10 Terrible

Brittany

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback! Though we are sorry to see that the stay didn't go as you would have hoped.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dana

Stayed 1 night in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ato

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

paul

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Latrese

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 1 night in Jan 2024
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Raemel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

porsha

Stayed 1 night in Dec 2023
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicholas, lima

Stayed 1 night in Dec 2023
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tiger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised on how nice the room was. It was clean, updated and furnished well. I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm atmosphere.
Stayed 2 nights in Dec 2023
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Blake on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Torrian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a double queen bed room for me my wife and 3 year old son due to just getting in town from a long drive from Dallas, TX. What a horrible stay for us all! As a man who takes pride in making sure my family is comfortable sanitary and surrounded by the greatest environment etc, I figured this would fulfill my standards well it didn’t. Went into the room was freezing colder than outside! my 3 year old began forming runny nose etc.. turned the heat up to its highest point which was 78, heat did not come out warm but cold air. Didn’t notice it until I realized it was getting colder by the minute! I know sometime it can take time so I gave it an HOUR while my family had to bundle up with their coats and hats on to see if itll get warmer it did not. I went to the front desk and told the receptionist about the situation (Olivia) she seemed to have no remorse and decided to just offer me a free breakfast thanks but I don’t need a free breakfast I need my family to be warm. I asked could we get a different room due to the heat not working she said there’s a way they could edit the temperature from their side so I believed it and went up and tried to again only to have the maintenance man come to our door smelling like a whole pack of cigarettes enters my room and opens the furnace… takes out the filter and said the filter is a little dirty (clearly the filter was brand new)… I said sir it is almost 10pm I’ve been here since 8pm all I want is to get me and my family some sleep
Stayed 1 night in Nov 2023
Response from Blake on 1 Dec 2023
Dear Torrian, thank you for taking the time to let us know about your most recent stay. As a father of three children myself, I can certainly understand where you're coming from. The way the staff responded to your needs is below our standards. If there is something I can do to begin to repair the situation, please let me know. You deserved better and we will do better.

6/10 Okay

Hollie Charlene

Travelled with family
Liked: Cleanliness, property conditions & facilities
The internet was very spotty so streaming on the TV did not work. Long walks to parking. Otherwise a great experience.
Stayed 2 nights in Nov 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator was turned off, and there was no knob to turn it up, so I used my tweezers
Stayed 2 nights in Nov 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Orelius

Stayed 1 night in Nov 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Larissa

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Keep side doors open for both sides entrance open for when parking lot is full
Stayed 1 night in Oct 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Margaret M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Osmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tricia, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The only thing that was out of their control is the elevators were down and we were on the sixth floor.
Stayed 1 night in Sep 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 1 night in Oct 2023
Response from Blake on 1 Dec 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Teresa

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good great tv quite good food young ladyat front desk is very nice and friendly
Stayed 1 night in Sep 2023

2/10 Terrible

Skyria, Redford

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed with my stay at this hotel, 1st I was told by staff that I couldn’t extend my stay by 1 hour done to be booking with Expedia which was a inconvenience, than when I went down to the lobby it was over crowded with kids running around not being monitored, I ordered a drink in it was multiple Floaties of something else other than my drinks ingredients. I asked the waiter did she know what this was. She replied it’s probably from another drink that she had made as if it was ok to use unclean dishes. The following morning I went down for breakfast at the buffet which I paid for in my stay. After making my plate a host comes to me and says you are not on the list for the breakfast buffet. I told her it must be a mistake because I’m sure I confirmed thinks during my check in. She came twice saying I wasn’t on the list which was very embarrassing. I had to leave my plate on the counter and go to the front desk area where she in fact confirmed that I was indeed on the list. How embarrassing I will NOT BE RETURNING TO THIS HOTEL!
Stayed 1 night in Sep 2023
Response from Blake on 25 Sept 2023
Dear Skyria, thank you for letting us know about your most recent stay. We do apologize that we were not able to meet your expectations. After all providing the highest level of hospitality is our number one goal.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean room, good amenities.
Stayed 1 night in Sep 2023
Response from Blake on 25 Sept 2023
Thanks for staying with us. We appreciate your feedback!