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Reviews of Fort Pontchartrain Detroit, a Wyndham Hotel

3.5 out of 5
Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Blvd, Detroit, MI

Reviews

7.8

Good

Rating 10 - Excellent. 772 out of 1727 reviews" "
Rating 8 - Good. 389 out of 1727 reviews" "
Rating 6 - Okay. 237 out of 1727 reviews" "
Rating 4 - Poor. 161 out of 1727 reviews" "
Rating 2 - Terrible. 168 out of 1727 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Harpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is nice location only issue first room they provide us it was terrible the upon request they changed the room that is very good
Stayed 2 nights in May 2024
Response from JP on 21 May 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

6/10 Okay

Jessica

Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from JP on 21 May 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms need a little work. But beautiful views of Detroit city and the River.
Stayed 1 night in May 2024
Response from JP on 21 May 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

6/10 Okay

Laurie, Sawyer

Travelled with partner
Liked: Staff & service
On the plus side - nice location, pretty views, very helpful and friendly staff, and our room had great windows. Negatives- the shower drained slowly. The room inexplicably had a motion-sensor light that turned it on whenever you walked by. Seriously long waits for elevators. Long line and wait at check-in.
Stayed 1 night in May 2024
Response from JP on 21 May 2024
I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

4/10 Poor

Dorian

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Suites do not sleep more than 2, elevators extremely slow. Kicking everyone out hotel rooms at the same time to back up elevators lacks hospitality. Why not stager checks out if you know you have faulty elevators and guest staying on all floors. Front desk staff staring at the guest as they leave with less than friendly faces screams hospitality and come back. Valet staff definitely nicer than the hotel staff. And the lady sanitizing the room keys couldn’t even muster a thank you for staying with us. And why are you sanitizing the keys on the front counter as guest check out? This couldn’t be done in back or out of the sight of the paying customer?
Stayed 2 nights in May 2024
Response from JP on 21 May 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 Terrible

Octobriann

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room wasn't ready And for the prices the room could have been more updated
Stayed 1 night in May 2024
Response from JP on 21 May 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience we may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. Jackie P.AGM

6/10 Okay

Nathaniel

Travelled with family
Disliked: Cleanliness, staff & service
Good location. Less than average clean and and least half of the staff we interacted with were either terse or simply annoyed and basic inquiries. I was hung up on multiple times when calling the front desk.
Stayed 1 night in May 2024
Response from JP on 21 May 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing
Stayed 1 night in May 2024
Response from JP on 21 May 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 Excellent

ALAN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked that my room had windows in multiple directions, and proximity to Huntington Place.
Stayed 1 night in May 2024
Response from JP on 16 May 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 Okay

Bilal

Business traveller
very old property and needs renovations. Parking fees $40 per night
Stayed 1 night in May 2024
Response from JP on 15 May 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite and helpful, not sure the restaurant is included in this but morning breakfast staff little rude
Stayed 1 night in May 2024
Response from JP on 15 May 2024
I sincerely apologize for the inconvenience we may have caused you. I will pass this on to our F&B team. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location for a trip to downtown Detroit for business or fun and good value to boot. Staff at front desk and throughout the hotel are very friendly and helpful and really make you feel welcome.
Stayed 2 nights in May 2024
Response from JP on 14 May 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 Okay

DeShanna

Travelled with family
Liked: Staff & service
This was my first time staying at this hotel. For the most part it wasn't bad. Our room wasn't cleaned well. I know this because there were safety pins on the bathroom floor. If the floor was Swept this wouldn't have been missed. The carpet wasn't vacuumed as well. The staff at the front desk and restaurant were very friendly and welcoming.
Stayed 1 night in May 2024
Response from JP on 14 May 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 Terrible

Kayla

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We showed up at 4:45 to check in and was told it would be another 20 min until our room was ready, we waited over 30 before going to dinner and returning later to check in. Upon getting to our room stuff was falling off the wall and the curtains were broke, there was also a dirty towel left behind by the window. They gave us some free appetizer coupons that we used but it took over 20 min for those to come out too! For 2 fried items. Theres no microwave in the room but there are small fridges. For the price we paid i wouldnt stay here again
Stayed 1 night in May 2024
Response from JP on 14 May 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Christina

Stayed 1 night in May 2024
Response from JP on 14 May 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

8/10 Good

Kirk

Travelled with family
Great location downtown right on the river.
Stayed 2 nights in May 2024
Response from JP on 14 May 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Remote rooms
Stayed 2 nights in May 2024
Response from JP on 14 May 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

Tonya Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from JP on 14 May 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Bed was comfortable view was fantastic.
Stayed 2 nights in May 2024
Response from JP on 14 May 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
I love the room the staff, the personality compassion, friendliness, 100
Stayed 1 night in May 2024
Response from JP on 14 May 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well one thing I really liked was the man who checked us into the hotel. He was kind, funny and considerate ... so considerate that when I forgot my phone and wallet and then went to lunch, he ran after us to bring it to me. Then our room high up on the 17th floor had a magnificent view of the riverfront and Canada! Yes I could see Canada from our window.
Stayed 1 night in May 2024
Response from JP on 15 May 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 Excellent

Cristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JP on 10 May 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Downtown Detroit attractions. Riverwalk is a block away and Financial District stop of the free People Mover tram is just down the street. Great breakfast buffet and gym facilities. Staff helpful and friendly.
Stayed 3 nights in Apr 2024
Response from JP on 9 May 2024
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie PAGM

10/10 Excellent

Brenden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic and beautiful rooms. !!!!!
Stayed 1 night in May 2024
Response from JP on 8 May 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Bobbie, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in May 2024
Response from JP on 8 May 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM

4/10 Poor

marcus, auburn hills

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very dirty, not up to par with many hotels visited around the area.
Stayed 1 night in May 2024
Response from JP on 14 May 2024
I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 Okay

Coreen

Travelled with group
Liked: Cleanliness, staff & service
Rooms are run down.
Stayed 1 night in May 2024
Response from JP on 6 May 2024
Customer satisfaction is our top priority. We value our customers. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great. Lobby and bar area were great. Rooms are terrible. I had a “suite.” It was beyond tiny. Smaller than most regular rooms. The bedroom doors were windows and the extremely tiny bathroom was in the bedroom. So the kids would have to come in there to use it. Window frame was falling off, shower leaked, the futon couch was full of stains, and it was overall not clean. Way overpriced for what it was.
Stayed 2 nights in May 2024
Response from JP on 6 May 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

8/10 Good

Robert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A little dated, nice for downtown right across from the Huntington Place
Stayed 2 nights in Apr 2024
Response from JP on 6 May 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from JP on 4 May 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 Excellent

Brayan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms could be better. But overall perfect location.
Stayed 1 night in Apr 2024
Response from JP on 2 May 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 Excellent

John

Stayed 2 nights in Apr 2024
Response from JP on 21 May 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

4/10 Poor

Abbas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I left a day before
Stayed 2 nights in Apr 2024
Response from JP on 30 Apr 2024
We value our customers' I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 Excellent

Ian

Had a great time for our girls trip!
Stayed 1 night in Apr 2024
Response from JP on 30 Apr 2024
. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank you.Jackie P.AGM

6/10 Okay

Paul

Stayed 1 night in Apr 2024
Response from JP on 21 May 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP on 30 Apr 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JP on 30 Apr 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

2/10 Terrible

NaTia

Travelled with family and small children
Room did not look like photos. Will never go back.
Stayed 1 night in Apr 2024
Response from JP on 26 Apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP on 27 Apr 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional. EKB
Stayed 2 nights in Apr 2024
Response from JP on 26 Apr 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us

2/10 Terrible

nahed

Stayed 1 night in Apr 2024
Response from JP on 4 May 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our servicesJackie P.AGM

6/10 Okay

Rahul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JP on 25 Apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 Okay

Vona

Travelled with partner
Liked: Amenities, property conditions & facilities
I hate that i had to walk down 12 flights of stairs when checking out. All elevators were full
Stayed 2 nights in Apr 2024
Response from JP on 23 Apr 2024
I sincerely apologize for the inconvenience these issues may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from JP on 23 Apr 2024
This message is to formally express my appreciation for your review of the Fort Pontchartrain Hotel. It was a glowing review, and it no doubt had a positive impact on our business. Jackie P.AGM

10/10 Excellent

Devonie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and hotel were excellent!
Stayed 1 night in Apr 2024
Response from JP on 23 Apr 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 Excellent

Derek

Stayed 1 night in Apr 2024
Response from JP on 11 May 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 Excellent

Jala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms. Very nasty breakfast for $15 a person though.
Stayed 1 night in Apr 2024
Response from JP on 23 Apr 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the rooms were nice. I wanted riverfront view, but i was able to get part city, part river, it was nice. My husband and i were in desperate need of a mental break and we were able to get it.
Stayed 1 night in Apr 2024
Response from JP on 23 Apr 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful.Jackie P.AGM

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location and the views. Older hotel but maintained. Very comfortable bed:)
Stayed 1 night in Apr 2024
Response from JP on 18 Apr 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 Excellent

Robin, Ellenton

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice
Stayed 2 nights in Jan 2024
Response from JP on 19 Apr 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM