Suite, 1 King Bed, Non Smoking, Jetted Tub
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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
24977 Northwestern Hwy, Southfield, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 334 out of 743 reviews" "
Rating 8 - Good. 236 out of 743 reviews" "
Rating 6 - Okay. 83 out of 743 reviews" "
Rating 4 - Poor. 52 out of 743 reviews" "
Rating 2 - Terrible. 38 out of 743 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into the lobby and the hotel manager was wearing a N95 mask because of the amount of dust from construction. Since it was past the time I could get a refund I figured I do not spend that much time in the Lobby so I could deal with 5 minutes of dust at check in. What I did not know was that because of the dust the fire alarms kept going off from 5:30pm to 11:30pm and then again the next morning at 6:am to 9:30am. They refused to offer any sort of compensation since they stated that it was posted it was under remodeling(I did not see that on anywhere on the listing so not sure where they mention it). I talked with the general manager and pointed out that even if they had posted about remodeling that does not include fire alarms going off repeatedly making it impossible to have a restful stay. The way they handled the situation tells me they are not concerned with their review ratings or customer relations. I would avoid this hotel and any that are under the same management group. You can see other reviews around this same time having the same issue.
Stayed 2 nights in May 2024

6/10 Okay

Sylvia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was under construction without our knowledge
Stayed 2 nights in May 2024
Response from Devon D on 20 May 2024
Thank you for your review. Please note all websites are aware that we are currently under renovation. We are expected to be completed within the next 3 weeks.Regards, Devon DGeneral Manager

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place
Stayed 1 night in May 2024

10/10 Excellent

Shalawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The room was larger than I expected
Stayed 1 night in May 2024

10/10 Excellent

kamod, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Erik

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was under renovation. Pool was not available but was still shown in amenities. Room was renovated, but clear shortcuts with no closet door, safe on floor, and very old microwave. Clear smell of weed smoke from room next door. Check in precess seemed to be slow. Staff was very friendly.
Stayed 1 night in Mar 2024

2/10 Terrible

Diamond

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Brought my kids for a spring break swim only to find out the pool is closed and has been since January and that’s not updated on Expedia!!!!
Stayed 2 nights in Mar 2024
Response from Devon Dallo on 29 Mar 2024
Diamond-Thank you for your review. All websites have been notified that our pool is currently closed. We are hoping to have it opened by Mid May 2024. We apologize your children were not able to swim. We hope you give us another opportunity in the near future.Regards, Devon DalloGeneral Manager

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
UNDER CONSTRUCTION. Pool is not in service. This was NOT listed on advertisement. Tarps hung in hallways. Construction debris and cargo containers in parking lot. Hair in sheets and towels. Extremely disappointed with facility. Will never return or recommend.
Stayed 1 night in Mar 2024
Response from Devon Dallo on 29 Mar 2024
Sean-Thank you for your review of our hotel. Please note all websites including Expedia states our hotel is currently under renovation and that our pool is currently closed until further notice. I apologize that the fine print was not read prior to making your reservation; however we do have signs throughout our hotel/front desk stating we are under renovation and our pool is closed. Your concern regarding the towels & sheets are extremely important to me and will be addressed to my team. We hope you give us another opportunity in the near future once our renovation is complete. Thank you, Devon DalloGeneral Manager

8/10 Good

Timaka

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Randolph

Stayed 1 night in Feb 2024
Response from Devon Dallo on 29 Mar 2024
Randolph-Thank you for your 5 star rating!

6/10 Okay

Mignon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was rude and nasty. Bed was creeking.
Stayed 1 night in Feb 2024

10/10 Excellent

Beth, Mesa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! We had stayed there in the past and now we know that whenever we come to Detroit area.. This is where we will stay! We were impressed with the care the staff had toward those that had to stay extendedly... Even bringing them breakfast to their table is needed.
Stayed 2 nights in Jan 2024
Response from Management on 18 Feb 2024
Thank you for taking out the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Patricia

Liked: Staff & service
Stayed 2 nights in Feb 2024

4/10 Poor

Crystal

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel staff was very nice and that is the only positive thing I can say about this hotel. It looked very very run down and dirty. I had to stuff tissues in the seam of the window so I didn’t hear everything happening outside. The window did not seal correctly. I will not be staying here again.
Stayed 4 nights in Feb 2024
Response from Devon Dallo on 6 Feb 2024
Crystal: Thank you for your review. I am sadden to hear that our hotel did not meet your expectations. Your concern is extremely important to us and will be addressed with my team. We hope you give us another opportunity in the near future. Regards, Devon Dallo

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kyle

10/10 Excellent

Ashley, Westland

Stayed 1 night in Dec 2023

10/10 Excellent

Najeeb

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, but you will need a vehicle to go around. The staff are amazing, and the breakfast is good. They keep the breakfast hot and fresh. Everyone working there is nice a kind, but a big shout out to Blaire, she is willing to go beyond the call of duty to help. She greeted us with a smile when we first got there (after a tired trip), and she also made sure we were in a room we liked. She switched out the room to make sure it was what we needed. She also opened the locked safe (the previous customer did not follow the instructions). She will help you as much as you need and always with a smile.
Stayed 2 nights in Dec 2023

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice
Stayed 1 night in Dec 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the most efficient front desk person I have ever seen.
Stayed 3 nights in Dec 2023

6/10 Okay

Pangi

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not bad but little dark and old.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away quickly! Gross and terrible management!
Easily the worst hotel I’ve ever stayed at. I’ve never written a negative review on a hotel… ever. But this one warrants it. Found wrappers in bed - manager said I was “looking too hard.” Bright red stain in bed, overall cleanliness was atrocious. Bugs around, manager said “I didn’t see any bugs.” Manager claims she’s NEVER missed anything on an inspection, ever. Have to give her points for how humble she was in being the manager of the grossest hotel of all time. Her staff tells her she’s the best… I’m sure. Claims front desk agent me if I wanted a different room - absolutely did not happen, just let me leave. Run, not walk away from this poorly run hotel. Of all the places to stay in the area, it’s not worth the headache. Would not refund room, didn’t offer another room - blamed it all on me “looking too hard.”
Stayed 1 night in Dec 2023

8/10 Good

Deidre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Appreciate the cold lemon water. The desk ladies were very kind accommodating and upbeat. Customer service was fantastic. Hotel was what we needed for the night. I appreciate that you can still open the windows for fresh air. Located right off the highway.
Stayed 1 night in Dec 2023

8/10 Good

Lakema

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great 👍
Stayed 3 nights in Dec 2023

8/10 Good

Bonita

Liked: Staff & service, property conditions & facilities
The hotel was fine breakfast hardy. Great Will be returning. Great price large room. Love it
Stayed 4 nights in Nov 2023

10/10 Excellent

Tonya

Travelled with family
Stayed 3 nights in Nov 2023

4/10 Poor

LaTanya

Business traveller
Disliked: Property conditions & facilities
Stale smoke/Marijuana
From the minute we walked in our room, the room smelled like stale smoke. Overall the room appeared clean except for the caked on mildew under one of the soap shelves inside the shower AND the sofa had stains and food debris on it. Seems as if the beds were clean/tidy but the other furniture/tabletops weren’t wiped down at all. The 2nd night of our stay was interrupted by the people next door to us who were smoking marijuana. Since we were only staying 2 nts, we decided not to complain. A better job needs to be done with cleaning and making sure that the rooms don’t smell like smoke and a closer monitoring of the hallways to make sure people aren’t smoking in the rooms.
Stayed 2 nights in Nov 2023
Response from Management on 1 Dec 2023
Morning Ms. LaTanya,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness
My only issue was i got the jacuzzi room and the jets didn't work...other than that i had a nice stay
Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Morning Mr. Ronald,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate that you offer breakfast variety plus extended times.Saves from having to go out before you are ready. Can go back to room and relax before starting the day. Pop and snack machines are convenient.
Stayed 3 nights in Nov 2023

4/10 Poor

Martin

Stayed 1 night in Nov 2023

10/10 Excellent

Yamada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Thank YouManagement

10/10 Excellent

Antwon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean awesome view. The employees are fast and effective. Everyone speaks nice attitudes.
Stayed 1 night in Nov 2023

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Our deadbolt lock was broken and busted off the walls. The leather chair was completely peeling, and our curtains were splattered with stains? One of the baseboards was also exposed and missing. Overall, it was really busted up and rough in there. It seemed decently clean at least, just broken stuff everywhere.
Stayed 2 nights in Oct 2023
Response from Management on 2 Nov 2023
Ms Jessica,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectationsYour satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

jimmy j

Travelled with family
Very quide
Stayed 4 nights in Oct 2023

8/10 Good

Mariyah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was nice & clean !! Cheap Deposit Only 25$ when you paying with a card and I got my money back in 2days
Stayed 1 night in Oct 2023
Response from Management on 28 Oct 2023
Ms MariyahThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.We hope to see you again soon!Management

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to the highway and 15 minutes from downtown Detroit without all the noise of being downtown.
Stayed 1 night in Oct 2023
Response from Management on 20 Oct 2023
Hello Joseph,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Management

6/10 Okay

Maha

Stayed 1 night in Oct 2023

8/10 Good

Cory

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff
Stayed 2 nights in Oct 2023

2/10 Terrible

Daniel

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on 2 Oct 2023
Thank you for taking the time out to complete our online survey in regards to your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Management

6/10 Okay

Timothy

Stayed 2 nights in Sep 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff helpful and friendly.
Stayed 1 night in Sep 2023
Response from Management on 28 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Thank you,

8/10 Good

Charlotte Lanise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the fact the property was clean. The one thing I didn't like was the slamming of the doors early in the AM, say around 3 or 4:30am, but I believe it was due to the doors not closing like they should. Outside of that, my stay was very pleasant.
Stayed 1 night in Sep 2023

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great overall but one of my pillowcases had a burn spot in it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Passion

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

william

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
toilet leaking first room, dirty towels 2nd room bathroom floor dirty staff very uncooperative
Stayed 4 nights in Sep 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Liked
Stayed 2 nights in Aug 2023

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2023