We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. We deeply regret that your room did not meet your expectations. Your feedback is truly appreciated, as it allows us to address and rectify any issues to ensure a pleasant experience for all our guests.We are truly sorry to hear about the darkness and moldy smell in your room. This is not the standard we strive to uphold, and we understand the impact it had on your overall stay. Rest assured, we will thoroughly investigate this matter and take the necessary steps to address the issue promptly.Additionally, we apologize for the loose floor in the bathroom. Our maintenance team will be alerted to rectify this situation immediately. We appreciate you bringing this to our attention, as it helps us improve our facilities for future guests.We are glad to hear that our staff provided excellent service throughout your stay. However, we understand that this does not compensate for the disappointment you experienced with the room. We apologize for falling short of your expectations, as it is always our aim to provide exceptional accommodations to all our guests.Please be assured that your feedback has been shared with our management team, and we will take the necessary actions to prevent such occurrences in the future. We value your feedback, as it helps us to continuously improve and provide a better experience for our guests.Once again, we sincerely apologize for the inconvenience you encountered and the negative impression it left on your stay. We hope that you will give us another opportunity to provide you with a superior experience and restore your faith in our hotel.