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Reviews of Fairfield Inn & Suites South Boston

2.5 out of 5
Fairfield Inn & Suites South Boston
1120 Bill Tuck Hwy, South Boston, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 315 reviews" "
Rating 8 - Good. 91 out of 315 reviews" "
Rating 6 - Okay. 31 out of 315 reviews" "
Rating 4 - Poor. 4 out of 315 reviews" "
Rating 2 - Terrible. 7 out of 315 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Denise

Liked: Cleanliness, staff & service
First of all , I was surprised that elevators is not working your room is on the second floor . The toilet did not flush. the tv , you must use your cable , Netflix , YouTube code to access channels. fortunately, the staff members was nice and helpful. So, she moved us to another room.
Stayed 1 night in Mar 2024

6/10 Okay

Annie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not helpful fixing our key card
Stayed 1 night in Feb 2024

10/10 Excellent

Marilee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool for our grandchildren and the large room with a sleeper couch. It was just perfect for what we needed. The staff for breakfast was very thoughtful and kind.
Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff!!
Stayed 3 nights in Feb 2024

8/10 Good

Kathey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate property. Expensive for such a small town
Stayed 1 night in Jan 2024

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff has been one of the friendliness that I have encountered. Starting with the General Manager on down.
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant! Would stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary

Stayed 2 nights in Nov 2023

10/10 Excellent

Albert

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable, room was clean, service was nice. The hotel receptionist even called our room to ask if we found the room to be satisfactory - which it was.
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, will be returning ☺️
Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Crystal, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
This is my preferred hotel when I travel home. Friendly staff clean accomodations.
Stayed 1 night in Oct 2023

10/10 Excellent

Marci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at four hotels during our four-night trip. This one was the best, by far. The front desk clerk was fast and friendly. We had an issue with our keycard and she troubleshooted it and was able to fix it so we were good to go the rest of our stay. The room was nice and very clean. We enjoyed the larger bottles of shampoo, conditioner, and body wash so it isn't as wasteful. Breakfast in the morning had a lot from which to choose - including some packaged items like waffles and breakfast sandwiches, which were yummy. Would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie A

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Oct 2023

6/10 Okay

James

Business traveller
Liked: Staff & service
No big dissatisfaction, just average, not terrible, not aamazing.....ho-hum
Stayed 10 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Great one night stay
Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Arun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Andre Rabouine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Mercia

Travelled with family
Liked: Cleanliness
The area around the property was fine. I didn’t like the room. It was not cleaned the entire time I was there and I had to request sheets for the bed, toilet paper, towels and throw out the trash. Also, I was supposed to have a room with a double bed pullout sofa and instead it was a single bed pullout sofa. The toilet had an issue that I needed to fix. The staff was friendly.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

JOHNNY

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean room
Stayed 1 night in Jul 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were no negative issues around the hotel property. Parking was great. Hotel employees were wonderful. We would recommend this hotel to others.
Stayed 1 night in May 2023

6/10 Okay

kenneth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
breakfast was terrible cig. butts lying all over outside
Stayed 1 night in May 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
The room that I had was VERY spacious. A king suite. My only issue was that it needed a face-lift. Dark and dated. I left before breakfast so, I can't comment on it.
Stayed 1 night in May 2023

8/10 Good

Baxter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Christopher

Stayed 4 nights in Mar 2023
Response from Janet on 1 Apr 2023
Thank you for letting us know about your recent stay. We are happy to hear that you had a pleasant stay with us and look forward to seeing you again soon!

4/10 Poor

John

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
My stay was interrupted with inadequate heat in room. The system did not perform effectively for my comfort. The hotel was booked.
Stayed 1 night in Feb 2023
Response from Janet on 1 Apr 2023
I am so very sorry to hear that you experienced issues during your stay. It is always our intent to provide a comfortable and affordable stay for our guests and I apologize if we fell short while you were here. We certainly hope that you will give us another opportunity to wow you whenever you are in the area again.

8/10 Good

Derek

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Check your cards after you check in
Just wondering why they put a $900 hold on my card vs. charging me the actual amount for my stay?
Stayed 5 nights in Jan 2023
Response from Janet on 13 Jan 2023
Good afternoon,It is our policy to obtain an authorization for the cost of the hotel, tax, and an incidental fee of 20-30 (depending on the cost of the room) per day at check-in. Once you check out, the actual charge is applied to your credit card. When a credit card is used, that charged amount is put toward the original authorization. Once that happens, the hotel releases the initial hold. Debit Cards can take a bit longer. I would advise you to contact your bank to see when you can expect that hold to release. Thank you!

10/10 Excellent

TINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Janet on 27 Nov 2022
Thank you for taking the time to let us know about your recent stay. We are thrilled to hear that you enjoyed your time with us and look forward to seeing you again soon!

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Janet on 27 Nov 2022
Thank you for your feedback... we are always delighted to hear that we're providing a great stay to our guests. We look forward to seeing you again whenever your travel brings you back to our area.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The towels were pretty rough which I know can be in the case in a hotel but more so than usual. I suggest more Downey! The guests above me sounded like elephants and could hear them talking until nearly midnight. I played Pandora ocean waves which helped some. It is not the hotels fault, thin walls and floors. I will always book the top floor from now on to avoid such issues.
Stayed 1 night in Oct 2022
Response from Janet on 31 Oct 2022
Thank you so much for taking the time to let us know about your recent stay. We are so sorry to hear that your rest was disrupted by the guests above you... Like you mentioned, requesting a room on the top floor will be a big help when you stay with us again. Additionally, we will pass your suggestion regarding the towels onto our Executive Housekeeper. Thank you again!!!

8/10 Good

Roe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice staff, clean rooms.
Stayed 2 nights in Oct 2022
Response from Janet on 31 Oct 2022
AWWW... thank you!! We think our staff is nice too, but we may be biased :) We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Janet on 31 Oct 2022
Thank you for your feedback regarding your recent stay. We hope that you will visit again soon.

10/10 Excellent

Susan

Stayed 1 night in Sep 2022

10/10 Excellent

Margaret, South Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet and friendly staff!
Stayed 1 night in Sep 2022
Response from Janet on 18 Sept 2022
Thank you so much for taking the time to let us know about your recent stay. We are thrilled to hear that you enjoyed your time with us and look forward to seeing you again whenever your travel brings you back to this area.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very high priced mediocre stay. Service was great. The staff was kind. The rate was terrible for this particular weekend and that was using a discount.
Stayed 2 nights in Jul 2022
Response from Janet on 9 Aug 2022
Thank you for taking the time to let us know about your recent stay. We try our very best to provide an exceptional stay - including the costs. Our rates are driven by many factors but we always use rate comparisons to ensure that we are in line with other area hotels. I am sorry that the price was more than you find acceptable but we do hope that you will visit us again, perhaps during our off-peak season to secure a better rate. Thank you again!

6/10 Okay

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Danielle

Stayed 2 nights in Jun 2022

10/10 Excellent

Juanita

Stayed 2 nights in Jun 2022

10/10 Excellent

Tashanique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean but the pool was out of order and that’s one of the reasons we chose that hotel
Stayed 2 nights in Jun 2022

10/10 Excellent

John C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quiet facility... had to ask for more wash cloths and face towels on day 2.
Stayed 2 nights in May 2022

8/10 Good

Margaret, Abingdon

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for me. Quiet. The bathroom definitely needs attention. Dirty around the bottom of toilet and inside shower was not up to Marriott standard. The shower head was semi working and was pushed toward the wall. The head was way beyond my reach to adjust. Challenging shower.
Stayed 1 night in Apr 2022
Response from Janet on 26 Apr 2022
Thank you so much for taking the time to provide us with feedback regarding your recent stay. We are so very sorry that our guestroom bathroom did not exceed your expectations - or meet our cleanliness guidelines. We strive to provide our guests with fresh, clean accommodations and we apologize for falling short during your stay. We have passed your comments only to appropriate department managers so that we can address your concerns and prevent this type of issue from occurring again moving forward. We certainly hope that you will give us an opportunity to wow you the next time you are in our area. Thanks again!

10/10 Excellent

Baxter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Baxter

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2022
Response from Janet on 5 Apr 2022
So glad you enjoyed your time with us... can't wait to see you again!!