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Reviews of Hotel Garcilaso II

3 out of 5
Hotel Garcilaso II
Calle Garcilaso 285, Cusco, Cusco

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 72 reviews" "
Rating 8 - Good. 40 out of 72 reviews" "
Rating 6 - Okay. 4 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2020

6/10 Okay

Osama

Disliked: Property conditions & facilities, room comfort
Ok, but can be better
Good location but very outdated
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a quaint place on Plaza San Francisco, but there’s plenty of street noise. Light sleepers might not like it.
Stayed 1 night in Jul 2019
Response from Alain Ttito on 6 Aug 2019
Thank you for your opinion, It is very important for us.

10/10 Excellent

Pallavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in cusco
Hotel Garcilaso ii is an amazing place to stay , the rooms are huge and very well maintained , friendly and helpful staff.They also stored our luggage for free when we checked out and went to see the city. Also the location is amazing and walking distance to main city center
Stayed 1 night in May 2019
Response from Alain Ttito on 4 Jun 2019
Thank you very much for your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, responsive to need of customers, good breakfast. Willing to help out with directions and recommendations of restaurants.
Stayed 2 nights in Mar 2019
Response from Alain Ttito on 30 Apr 2019
Thank you for your comments, we are working to improve our services day by day

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with Great Location
Garcilasso II has a great location and is comfortable with beautiful interiors (courtyard). Would definitely come back. Only downside was that the street outside was noisy and the door leading to the balcony was not exactly sound proof

10/10 Excellent

taka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Very clean room, friendly staff, good meal.I was really happy to stay this hotel
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ONLY
Good location. Hotel is very old and bed is very uncomfortable. The carpet and bed bed are old and shelly. In the morning there are kids playing in the playground and make a lot of noice.
Stayed 2 nights in Dec 2017

10/10 Excellent

TJ, Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Family
Wonderful hotel. No glitters but clean and excellent staff. Quadruple room is a good choice for 3 persons and s larger and only 5-10 percent more expensive. Clean bathroom and linen.
Stayed 1 night in Dec 2017

10/10 Excellent

Sunil k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly good hotel, excellent staff, large rooms. The only negative is the carpet was quite worn and needs replacing. Otherwise very happy with my stay.
Stayed 2 nights in Oct 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the heart of the Historic District
Hotel itself is in a historic building. I stayed in both Hotel Garcilaso I & II. Both are wonderful places to stay in between two smaller plazas and only a five minute walk (if that much) to the central Plaza de Armas. Close but quiet, all rooms surrounding a central courtyard. Staff is completely professional and helpful. Don't know what else to stay except that I was completely satisfied with my stay!
Courtyard of Garcilaso II
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in the heart of Cusco
This hotel is located steps away from Plaza de Armes in Cusco. There are two properties named Hotel Garcilaso in Cusco and they are on the same block. We stayed in hotel #2, but if you end up in hotel #1 like we did, they will check their reservation system and then point you in the right direction to hotel #2. Generally, the hotel was located in the heart of Cusco, which made for exploring the city quite easy. It was convenient to head to San Pedro market, as well as the other tourist attractions in the area. The wifi was generally okay - nothing spectacular but it allowed for some surfing. Download speeds were generally much better than upload speeds. The complimentary breakfast was also a good value, as there were several food items to choose from. There were also a variety of juices as well as fruits. The staff speak a bit of English so we didn't have any trouble getting at the front desk after we arrived. Overall, the hotel was generally pretty good and I would recommend this hotel to anyone who is in Cusco for a few days and needs periodic access to the Internet.
Stayed 1 night in Aug 2017
Dear Guest, Thanks for write us, this comments help us to give a service each time better, we are working to give a good service without pay more for this. Hope have you again in the Hotel. Best Regards, Rafael

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice, clean, good location
Great hotel, nice, clean, good breakfeast and confortable rooms, totally recommended, great location,

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Right next to Plaza San Francisco, lots of food around hotel. Close to Plaza de Armas. Very convenient and lively neighborhood. Wifi was horrible I couldn't even detect any wifi in my room. Coca tea on arrival. The staff was average, could be better if they can act like they love their job. Breakfast was average.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The service was great. Staff was very welcoming and accommodating. The room was clean and comfortable.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Alice, Brunei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Very poor, very run down hotel. Lucky we just used it for a night. (After our inca trail) Wall socket not working (saw some spark in the middle of the night) one of the towel was yellowish. Internet not working at all in the room only in lobby. Check in staff was unfriendly. Breakfast was very simple, offered 1egg/guest. I love the fresh fruits.

8/10 Good

Alexander, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot to rest and relax in Cusco
I felt very welcomed. The hotel was clean, although not spotless. Rooms were pretty large, and the bathroom modern. The service was outstanding and I found the staff to be very helpful. Breakfast was fresh and plentiful! Only minor nitpick, the hotel was undergoing partial renovation during the day. But I was out and about, and enjoyed a discounted rate.

10/10 Excellent

David, Reno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great staff near the center of Cusco
Although a lot of remodeling was underway, the staff was excellent and we very much enjoyed the stay. It is in a very good location, quite close to the Plaza de Armas.

10/10 Excellent

PenangGuy, Houston

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in a good location. Good value.
Nice location near main square. Housed in a gracious colonial building, with rooms around a large courtyard. Good coca hot tea station. Wireless is good only in courtyard. Very good breakfast. All in all, good value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there before going to Macchu Picchu, very centrally located, clean rooms , good breakfast, staff is good & helpful.

10/10 Excellent

Ranjeev, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, polite staff . Very close to center

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great inca trail launch site
Needed somewhere to stay wrote doing the inca trail. It was in a great part of town and our pickup was across the street. Did everything we needed.

8/10 Good

Joshua, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Cusco
Fantastic location in Cusco. Staff was very helpful with answering questions and helping with laundry. We also were greeted with a coca-tea to help with the elevation. The room felt a bit tired and the bathroom amenities were sub-par. We enjoyed our two nights there.

8/10 Good

Martin, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service
It was simply perfect

10/10 Excellent

Harley, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great hotel with heat!! Very clean and awesome location. The only negative was that WiFi is only strong outside in the courtyard and can't be used in your room. The staff lit a heat lamp for me while I used the Wi-Fi outside, though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
very good location Very good staff Breakfast is good
Response from Rafael on 19 Apr 2015
Thanks for your comments, we hope you enjoyed your stay with us, we are constantly working to provide a quality service. we expect you prompt return. Best regards Rafael Vargas

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地が大変よく、サービスがとても丁寧で素晴らしかったです。
Stayed 1 night in Dec 2019

8/10 Good

Gérard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Alain Ttito on 3 Oct 2019
Muchas gracias por su comentario, es muy importante para nosotros para seguir mejorando nuestro servicio.

8/10 Good

José Manuel

Liked: Property conditions & facilities
Hotel con excelente ubicación para visitar Cusco
Stayed 2 nights in Apr 2019
Response from Alain Ttito on 19 Aug 2019
Muchas Gracias por su comentario Sr. Jose Manuel, esperamos vuelva pronto.

8/10 Good

José Manuel

Liked: Staff & service, property conditions & facilities, room comfort
Excelente ubicación. Personal muy atento. Desayuno suficiente. Es una antigua casa colonial transformada en hotel. Muy céntrica.
Stayed 2 nights in Apr 2019
Response from Alain Ttito on 13 Jun 2019
Muchas gracias por su comentario, trabajamos para mejorar nuestro servicio día a día.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

10/10 Excellent

jorge, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel comodo.
La ubicación nos facilito acceder al comercio y los restaurantes, con facilidad.
Stayed 3 nights in Sep 2017

8/10 Good

Ilza

Liked: Staff & service, property conditions & facilities, room comfort
Ótimo Hotel !!!!!!
Funcionários muito receptivos, boas acomodaçôes, bom café.... A limpeza poderia ser melhor...mas eu recomendo !!!!
Stayed 6 nights in Jul 2017
Estimada Ilza, Gracias por su comentario, definitavemnte estos comentarios hacen que pongamos enfasis en mejorar el servicio que brndamos y de todas maneras tomaremos acciones para que la limpieza del Hotel sea optima. Esperamos pueda retornar a nuestra ciudad y podamos atenderlo pra que pueda verificar algunos cambios. Saludos Cordiales, Rafael.

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Ótima localização, quartos limpos, pátio interno do hotel bonito, chás à disposição dos hóspedes e serviço excelente. Táxi na recepção do hotel a S/40 para Poroy e S/15 para o aeroporto.
Stayed 1 night in Jun 2017

8/10 Good

Antonio , Madrid

Liked: Staff & service, room comfort
Todo muy bien, personal muy amable y servicial.
Todo muy bien, personal muy amable y servicial, el desayuno muy correcto solo echamos en falta algo de bollería.
Stayed 2 nights in Jun 2017

10/10 Excellent

mingjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置闹中取静，环境好，店员亲切，早餐较简单
Stayed 2 nights in May 2017

10/10 Excellent

Jose R O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima opção no centro de Cusco
O atendimento é excelente, o pessoal da recepção foi muito atencioso. Chegamos as 9 da manhã e imediatamente nos acolheram no quarto.

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, room comfort
Localização excelente
Localização excelente, equipe atenciosa, café dá manhã muito bom.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
unable to connect wifi in the rooms
Even though they have own wifi, it was so weak to connect. So I had to use the Internet at the out of my room. It's so annoying. I think this hotel isn't worth 3 stars.

10/10 Excellent

Silvani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de qualidade!
Indico para os meus amigos e se tiver oportunidade, volto a me hospedar neste hotel.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

fabio, Cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel un poco costoso
Es un hotel antiguo de buen servicio pero un poco costoso para las instalaciones que tiene

6/10 Okay

Katia, Brasilia, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização privilegiada
Equipe educada, café da manhã razoável, quarto e banheiros limpos, boa localização.

8/10 Good

fabio, Cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Bien ubicado, cómodo tranquilo y de buen servicio.