Villa Room (Shared Kitchen) | Terrace/patio
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Reviews of Villas El Encanto Cozumel

3 out of 5
Villas El Encanto Cozumel
Calle 21 Sur No 44 Entre Rafael E Melgar, Colonia Andres Quintana Roo, Cozumel, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 177 out of 208 reviews" "
Rating 8 - Good. 18 out of 208 reviews" "
Rating 6 - Okay. 7 out of 208 reviews" "
Rating 4 - Poor. 4 out of 208 reviews" "
Rating 2 - Terrible. 2 out of 208 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and relaxing. The staff was so nice and super helpful. Short walk to town. I would recommend staying here. Anna was awesome!
Stayed 2 nights in Apr 2024
Response from Ana Martín on 22 May 2024
Thanks for your comments we appreciate it so much, we hope to see you again soon.My best regards

10/10 Excellent

Lorne, Wolfe Island

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed at Villas el Encanto for a week. It's a real gem. We were looking for a quiet inn, a little off the beaten track to rest and recuperate at and use as a home base to explore the island. Our two bedroom apartment was wonderful. Martin and his staff were super, very helpful. The villas courtyard is a tropical rainforest. The sounds of birds fills the air. It's located towards the western edge of San Miguel. It's about a 15 minute walk to the heart of downtown, 10 minutes to a public beach and two blocks to the nearest supermarket. We highly recommend it.
Stayed 7 nights in Apr 2024
Response from Ana Lilia Martin/ General Manager on 29 Apr 2024
Thank you very much for your comments and your time, we are very happy that you enjoyed your stay with us, we hope you return very soon.Kind regards.

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again. Loved how private all the suites are. 10/10 would stay again
Stayed 1 night in Apr 2024
Response from Ana Lilia Martin/ General Manager on 29 Apr 2024
Thank you very much for your comments and your time, we are very happy that you enjoyed your stay with us, we hope you return very soon.Kind regards.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Peace and quiet
Stayed 3 nights in Apr 2024
Response from Ana Lilia Martin/ General Manager on 29 Apr 2024
Thank you very much for your comments and your time, we are very happy that you enjoyed your stay with us, we hope you return very soon.Kind regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property, the owner is great and has a very nice staff! There’s parking in the property, and it’s located perfectly a couple blocks from the water and just adjacent to the town. A great spot for those looking for their own oasis!
Stayed 1 night in Mar 2024
Response from Ana Lilia Martin/ General Manager on 15 Mar 2024
Thank you very much for your time and your comments, we are very happy that your stay with us was pleasant, we hope to return soon

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and people. Just beautiful.
Stayed 4 nights in Mar 2024
Response from Ana Lilia Martin/ General Manager on 12 Mar 2024
Thank you very much for your comments and your time, we are very happy to know that your stay with us was great, we hope you return soon!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This visit we stayed in the small cabin and thoroughly enjoyed the entire experience. Very safe area. Within walking distance to a major grocery store and restaurants. Anna the owner, and her son and family live on-site and are very accommodating to anything you require. The compound is lush with vegetation. A wonderful, relaxing vacation.
Stayed 2 nights in Mar 2024
Response from Ana Lilia Martin/ General Manager on 12 Mar 2024
Thank you very much for your comments and your time, we are very happy to know that your stay with us was great, we hope you return soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation with homey, informal vibe in jungle-like setting.
Stayed 7 nights in Feb 2024
Response from Ana Lilia Martin/ General Manager on 23 Feb 2024
Thank you very much for your time and your comments, we are very happy to know that you enjoyed your stay with us! come back soon

8/10 Good

cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little cabin we stayed in was clean, comfortable, and the surrounding gardens green and lush with tropical birds making weird noises that was cool. Bed was comfortable and ac worked great. We enjoyed our stay.
Stayed 3 nights in Feb 2024
Response from Ana Lilia Martin/ General Manager on 19 Feb 2024
Thank you very much for your time and your comments, we are very happy to know that your stay with us was great. Come back soon

10/10 Excellent

Brigitte

Stayed 4 nights in Feb 2024
Response from Ana Lilia Martin/ General Manager on 15 Feb 2024
Thank you very much for your time and your comments, we are glad to know that your stay with us was pleasant, we hope to return soon!

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely villa style rooms with a beautiful tropical garden and shared kitchen. Our room had a balcony looking out over the trees so we could see many unique birds. Very clean and quiet. Unfortunately the pool was out of commission when we were there but I think it was temporary.
Stayed 4 nights in Feb 2024
Response from Ana Lilia Martin/ General Manager on 12 Feb 2024
Thank you very much for your comments, we are very happy that you enjoyed your stay with us, we are sorry about the pool, it was in fact undergoing maintenance.Come back soon

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. Clearly a labour of love. Shared kitchen was lacking in basic utensils. Room was dark amd main pool was closed for several days. Beds and linens were excellent. No inside sitting area in 2 br unit we were in. Would definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Ana Lilia Martin/ General Manager on 9 Feb 2024
Thank you very much for your time and comments, we are happy that you enjoyed your stay with us.Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happiness at El Encanto
Very very pretty. Super clean. Well maintained. Lovely staff. Comfie beds. Nice sheets. Close to shops, restos and dive shop. Very very pleased.
Stayed 2 nights in Feb 2024
Response from Ana Lilia Martin/ General Manager on 6 Feb 2024
Thank you very much for your time and your comments, we are glad to know that your stay with us was pleasant, we hope to come back soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First and foremost the owner Martin was incredible. I received a text from Expedia before I even left IAH asking what time I'd be there. I replied with a time and Martin was waiting on me when I pulled up in a taxi. Check-in was very quick! A credit card swipe and the keys were in my hand. By keys I do mean physical keys. One for the room, one for the lock box, and a RFID for the security gate.. This is a small place, but very quiet. Martin was there everyday if anything was needed. I stayed in the family villa which was 3 beds and 1 bath (shower). All the beds were comfortable and the front porch with 3 chairs and a hammock was great. You're within walking distance on resturants and an Oxxo. Check-out was just as quick as check-in. The lady called for a taxi for me which arrived in less than ten minutes. You will need your own ice and drinks as well as food. Wifi was reliable. I didn't experience any interruptions. A 5 gallon jug of water is provided. The only negative I had there was there was no television. I just watch movies and football on my phone. Maybe Martin will get me a TV next time. Great place!
Stayed 3 nights in Jan 2024
Response from Ana Lilia Martin/ General Manager on 24 Jan 2024
Thank you very much for your time and your comments, we are very happy to know that your experience with us was more than delightful. We hope to return very soon!Greetings

10/10 Excellent

mary

Stayed 7 nights in Jan 2024
Response from Ana Lilia Martin/ General Manager on 17 Jan 2024
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay with us. We hope to return very soon!

10/10 Excellent

Dustin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and quiet, filled with nature and just outside of Centro. Was very relaxing, taxis available at the end of the street - we just walked everywhere which was fine
Stayed 3 nights in Dec 2023
Response from Ana Lilia Martin/ General Manager on 17 Jan 2024
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay with us. We hope to return very soon!

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommend to all. Warm family owned and operated on premises with every amenities one can possible desires. This is a super unique experience in an enchanted forest.
Stayed 1 night in Nov 2023
Response from Ana Lilia Martin/ General Manager on 29 Dec 2023
Thank you very much for your time and your comments, we are happy that you enjoyed your stay with us and that you loved the place. Come back soon!

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best kept secret on Cozumel! The staff are incredible and always go out of their way to make sure things are ok with your room and service. This year they had a 5 gallon drinkable water and that was a life saver! Loved having that there this year! We loved spending the quiet mornings drinking coffee and listening to the birds in the beautiful landscaped gardens.
Stayed 8 nights in Nov 2023
Response from Ana Martín on 22 Nov 2023
We are happy to welcome you again, is a pleasure to have you in our villas.We love your reply about the garden and the birds We hope to see you again soon.My best regards for you.Ana Martín

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great little spot
Great stay. Friendly staff and easy check in. Great location. Close to Downtown.
Stayed 1 night in Oct 2023
Response from Ana Lilia Martin/ General Manager on 2 Nov 2023
Thank you very much for your time and your comments, we are happy that you enjoyed your stay with us, we hope to come back soon!

10/10 Excellent

Kimber

Stayed 3 nights in Jul 2023
Response from Ana Lilia Martin/ General Manager on 19 Sept 2023
Thank you very much for your time and your comments, we are glad that you enjoyed your stay with us, we hope to return soon!

10/10 Excellent

Kirsti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a charming place! It was a jungle oasis in the middle of the city! The sparkling lights and jungle sounds at night were enchanting! The room was so nice and the bathroom was luxurious!
Stayed 1 night in Jul 2023
Response from Ana Lilia Martin/General Manager on 27 Jul 2023
Thank you for your time and your comments, we are very happy that your stay with us has been excellent. Come back soon!

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time and place!
Stayed 9 nights in Jul 2023
Response from Ana Lilia Martin/General Manager on 23 Jul 2023
Thank you for your photo!

4/10 Poor

Raye

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Loved the idea of the place. Villas were nice. They were not maintaining the “jungle” garden area and the fountain in the courtyard wasn’t flowing. As a result the mosquitoes were completely out of control. We could not enjoy the outdoor porch or pool areas at all. There’s not an on site restaurant or even any really close ones available for lunch or dinner.
Stayed 7 nights in Jul 2023
Response from Ana Lilia Martin/ General Manager on 14 Jul 2023
Thank you very much for staying in our villas, unfortunately it is mosquito season on the Island.Kind regards.

10/10 Excellent

yumisley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!!!
This place was a Gem. Located in a quiet neighborhood, close to a local market. The staff was always helpful. The property garden and pools were amazing. We felt connected with nature at all times. The communal kitchen was well equipped. My husband and I are very pleased with our stay.
Stayed 14 nights in Jun 2023
Response from Ana Lilia Martin/General Manager on 6 Jul 2023
Thank you very much for your time and your comments, we are glad that you enjoyed your stay with us, we hope you come back soon!

10/10 Excellent

Lindsay-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lush, green, calm oasis!
A real hidden gem! I was nervous about not staying on the beach when the main purpose of the holiday was snorkelling but the location was perfect for our 7 night stay. Away from the hustle of the town but just a 20 minute walk to all the bars, shops and restaurants, lovely luscious grounds made us feel like we were in a mini jungle. We had a hire car so could tour the island and the plentiful shore snorkelling locations! Ample parking for cars on site. We loved our cosy cabin with plenty of wardrobe space and a kitchenette. Well decorated and really comfortable beds. The animals are a real bonus you don’t usually get on holiday! We loved sitting on the porch with the friendly dogs. Ana made us feel like it was a home from home and gave us recommendations. Provided us with ample filtered water to refill our bottles so we didn’t have to buy single use plastic. Lots of mosquitos (because of the greenery) and even with big spray, a net would have been useful at night. Great Mexican breakfast for $10pp at Silvia’s at the end of the street. We’ll definitely stay here again if we return to Cozumel!
Stayed 7 nights in Jun 2023
Response from Ana Lilia Martin/ General Manager on 21 Jun 2023
Thank you very much for your time and your positive comments, we are really happy that you enjoyed your stay on the island of Cozumel with us, we hope you come back soon, it would be a pleasure to receive you again!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place! Great cabin & safe.
We stayed at an all-inclusive for several days but decided to add an additional night in Cozumel. We decided to pick a local spot near town. This hotel was perfect! We really enjoyed our stay here.
Stayed 1 night in May 2023
Response from Ana Martin on 15 May 2023
Thank you very much for your time and for your comments. We are very glad that you enjoyed your stay on the island of Cozumel with the others. We hope you return soon.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this quiet, secluded get-away
We loved our stay at Villas El Encanto. The property is beautiful and secluded, despite being just a 15 minute walk to the main plaza. I loved listening to all the birds and of course, petting the dogs. Other reviewers mentioned mosquitos, but I did not see a single mosquito during our 5 day stay, not even in the evenings. I would 100% stay here again!
Stayed 5 nights in Mar 2023
Response from Ana Lilia Martin/Gerente General on 22 Mar 2023
Thank you very much for your time and your comments, we are glad that you had a pleasant stay with us, we hope you will come back soon!

10/10 Excellent

Myriam

Stayed 1 night in Feb 2023
Response from Ana Lilia Marin on 22 Mar 2023
Thank you very much for your time and your comments, we are glad that you had a pleasant stay with us, we hope you will come back soon!

10/10 Excellent

bing

Stayed 1 night in Feb 2023
Response from Ana Lilia Martin on 22 Mar 2023
Thank you very much for your time and your comments, we are glad that you had a pleasant stay with us, we hope you will come back soon!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Ana Lilia Martin on 22 Mar 2023
Thank you very much for your time and your comments, we are glad that you had a pleasant stay with us, we hope you will come back soon!

10/10 Excellent

Katlyn

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Awesome experience!
Stayed 1 night in Jan 2023
Response from Ana Lilia Martin/General Manager on 22 Jan 2023
Thank you very much for your comments and your time. We are very happy that you enjoyed your stay in Cozumel with us. I hope you come back soon.

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good but can be improved
Sweet place with friendly dogs that would greet you and join breakfast with you if you invite them. However make sure you bring bug spray with you as this place is occupied by mosquitoes. Staff is friendly but reception house is often closed and empty.
Stayed 2 nights in Jul 2022
Response from Ana Lilia Martin/ General Manager on 25 Jul 2022
Thank you very much for your time, your comments and for the inconvenience we will work on it

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden getaway
Beautiful villa with a private pool and comfortable bed. You need to get a scooter or bikes to get into town for food and shopping. WiFi did not work/ had too low of a signal to connect in our room. Service was friendly. Bring your bug spray! The lush grounds attract a lot of mosquitos.
Stayed 3 nights in Jun 2022
Response from Ana Lilia Martin/ General Manager on 4 Jul 2022
Thank you for your time and your comments. We are happy that you liked the room, we are sorry for the inconvenience of the internet, we will work on it, I hope you come back soon

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so unique! The grounds are beautifully landscaped and the owners are super nice. My kids loved the pools and the front porch on our cabin with a hammock. It is very safe with gated parking. It's far enough from the busy touristy areas to be peaceful but also an easy walk to restaurants, bars, beach clubs, dive shops, or pretty much anything you would want.
Stayed 1 night in Jun 2022
Response from Ana Lilia Martin/ General Manager on 20 Jun 2022
Thank you very much for your time and your good comments, we are very happy that you enjoyed your stay with us on the island of Cozumel. We hope that you return very soon, it will be a real pleasure.

10/10 Excellent

Tripoom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience with Martin, loved the jungle vibe and pool as well!
Stayed 5 nights in May 2022
Response from Ana Lilia Matin/ General Manager on 11 Jun 2022
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay on the island of Cozumel with us, we hope you come back very soon, it would be a real pleasure.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous oasis - after leaving the beauty of the reefs and beaches, returning to a lush garden to dip in the crisp, cool, salt water pool was a level above anything I'd imagined. The wifi was so spotty that it was practically non-existant which helped me disconnect but could be an important issue for many. There were very few other guests which helped keep the property super quiet. There was fresh drinking water, a very clean communal kitchen, and an extremely comfortable shaded hammock. Bring mosquito repellant.
Stayed 6 nights in May 2022
Response from Ana Lilia Martin/General Manager on 11 Jun 2022
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay on the island of Cozumel with us, we hope you come back very soon, it would be a real pleasure.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Location is close the the Marina so its a short drive Nice grounds and very quite Management is very nice and the staff is excellent
Stayed 7 nights in May 2022
Response from Ana Lilia Martin/ General Manager on 11 Jun 2022
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay on the island of Cozumel with us, we hope you come back very soon, it would be a real pleasure.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Villas El Encanto. It is situated off the main strip and easily walkable to restaurants. The staff and Martin were very helpful. They recommended great places to eat. They also have 2 pools on the property. We will be back again!
Stayed 2 nights in May 2022
Response from Ana Lilia Martin/ General Manager on 12 May 2022
We are very happy to know that you enjoyed your stay at the hotel. We hope to talk soon. It would be a real pleasure.

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's hard to put into words how much I loved staying here. We chose the deluxe cabin for our stay and HIGHLY recommend it. The hotel made our trip to Cozumel really special. Nothing like waking up and being able to make coffee, sit on your private porch (maybe with a pooch friend or two) and listen to the sounds of all the wild birds. It felt like an oasis, the landscaper gets a heartfelt kudos from me. I spent my most peaceful moments either on that porch or floating in the pool watching the clouds go by. The room itself was very clean and comfortable. We loved the cabin feel. The AC worked well and the bed was firm but cozy (I prefer a firmer bed myself). It was a bit more rustic than the other hotels we stayed at but it was still my favorite. The coffee machine and toaster oven made it so we never had to rush out for breakfast in the morning. The housekeeper did a great job which we so appreciated. Check in and check out were seemless and the attandants were very kind. Will return for sure!
Stayed 3 nights in May 2022
Response from Ana Lilia Martin/ General Manager on 17 May 2022
Thank you very much for your time and your great comments, we are really very grateful and very happy that you enjoyed your stay on the island of Cozumel with us, but we hope you will come back soon, it would be really a pleasure to receive you again.

10/10 Excellent

Kristan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little property tucked away in a safe place walking distance from everything you need for a great vacation!
Stayed 9 nights in Apr 2022
Response from Ana Lilia Martin/ General Manager on 18 Apr 2022
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay on the island, come back soon, it would be a pleasure.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet hotel
Great place to stay, very close to downtown and shopping center and supermarket. Extremely cute and clean. We loved it.
Stayed 6 nights in Mar 2022
Response from Ana Lilia Martin/General Manager on 18 Apr 2022
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay on the island, come back soon, it would be a pleasure.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, relaxing and enchanting
My husband and I decided to gift a trip to Cozumel and needed to book another night before our departure in the latter part of March. We stayed in Villa #7 and it was just what we needed. The villa had a balcony overlooking a small pool with a beautiful garden view. There are no oceanview sites on the property, but the owner and the staff were exceptionally friendly and the villa was very clean and accommodating. We want to return in June with a second booking with grandchildren. This property is a walking distance from the main drive, Melgar Street, in a more quiet area of the Corpus Christi neighborhood.
Stayed 1 night in Mar 2022
Response from Ana Martin/ General Manager on 4 Apr 2022
Thank you very much for your time and your good comments, we are very happy to know that you enjoyed your stay on the island of Cozumel with us, we hope you come back soon, it would be a real pleasure to welcome you again.

10/10 Excellent

Dorje

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely small Hotel with beautiful gardens in a quiet neighborhood. Wonderful public spaces to relax in. Shared palapa dining spaces and nice kitchens. Owned by locals who drove us to the ferry when our taxi was late. Across the street from authentic Mexican cafe and 3 easy blocks from a super market .... sweet gift shop .... Enchantment is real.
Stayed 6 nights in Mar 2022
Response from Ana Lilia Martin/ General Maganer on 30 Mar 2022
Thank you very much for your time and your good comments, we are very happy that you enjoyed your stay on the island of Cozumel with us, we hope that you return very soon, it would be a real pleasure.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for our needs. Quiet, well vegetated, safe for our son to wander by himself. Lots of friendly dogs. We made most of our meals in the kitchenette area of our room.
Stayed 5 nights in Mar 2022
Response from Ana Martin on 14 Mar 2022
Thanks Matthew , for your comrnets we aprecciatte your review, we hope to see you again soon.

10/10 Excellent

edward

Stayed 7 nights in Mar 2022

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property Is just 4 blocks south of the main tourist and shopping area and 1 block off the main road to the marinas and south beaches. Everything in town is walkable or a $5 cab ride away. Comfortable rooms with common kitchen in a walled secluded private garden setting. Anna and her staff are friendly and helpful. Will stay here again.
Stayed 5 nights in Feb 2022
Response from Ana Lilia Martin/ General Manager on 7 Mar 2022
Thank you very much for your time and your comments, we are really happy that you enjoyed your stay on the island of Cozumel, we hope to see you very soon, it would be a pleasure again

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little apartments and cabins in a beautiful garden setting. 2 different pools areas with chairs and a hammock. Neighborhood dogs that love to say hello. The staff was amazing too. We had a great time and definitely will be back.
Stayed 4 nights in Feb 2022
Response from Ana Lilia Martin/ General Manager on 16 Feb 2022
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay with us and we hope that you will come back soon, it would be a real pleasure.

10/10 Excellent

Shea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, quiet place to relax. Will definitely come back and stay longer next time
Stayed 1 night in Jan 2022
Response from Ana Lilia Martin/ General Manager on 16 Feb 2022
Thank you very much for your time and your comments, we are very happy that you enjoyed your stay with us and we hope that you will come back soon, it would be a real pleasure.

10/10 Excellent

Cora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best stays in Cozumel. Ana and Martin were such great hosts. We stayed in a cabin which was perfect in every way. It’s close to downtown (very much walkable to great restaurants). The property has two pools surrounded by a whimsical and jungly atmosphere. The property is in a safe area and has the added safety feature of a key fob Gate, where you can pull in cars and scooters for added peace of mind. If you’re worried about not being on the beach, there are so many options. Buccanos for a beach pass (you pay once and can use all week), punta sur, and of course the east side of the island (our favorite). We really like the villas el encanto as a home base to explore all that Cozumel has to offer. Make sure to ask Ana and Martin for their suggestions on activities and food. We were always so happy with their pointers.
Stayed 7 nights in Jan 2022
Response from Ana Lilia Martin/ General Manager on 22 Jan 2022
Thank you very much for your time and your nice comments about your stay with us, we are very happy to know that you had a nice vacation in our property. Whenever you like, you are welcome again. Greetings

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Great owners and management, lovely apartment with plenty of space, Our credit card actually didn't work at check-in and they were so patient with us while we dealt with our bank. (even let us check in and fix the money the issue the next day!) Excellent customre service. The property has dogs running around, but they are super friendly and cute. There are about 5 of them. We are dog people and loved them. If you're not a dog person, they won't bother you, so you're still fine. The cleaning/housekeeping was great. No worries or issues with cleanliness or COVID. They even washed the dishes in our apartment. The only issue we had was minor. One room had ants coming in. Once we blocked their tiny entrance with a small towel, no issues. We didn't even report it because it was minor and you're on an island with bugs, animuals, and in the jungle lol. Would definitely recommend and visit again.
Stayed 18 nights in Dec 2021
Response from Ana Lilia Martin/ General Manager on 22 Jan 2022
Thank you very much for your time and your nice comments about your stay with us, we are very happy to know that you had a nice vacation in our property. Whenever you like, you are welcome again. Greetings