Pillow-top beds, minibar, in-room safe, desk
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Reviews of Hotel Barracuda Cozumel

2.5 out of 5
Hotel Barracuda Cozumel
Avenida Rafaeli E Melgar 628, Cozumel, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 83 out of 349 reviews" "
Rating 8 - Good. 121 out of 349 reviews" "
Rating 6 - Okay. 87 out of 349 reviews" "
Rating 4 - Poor. 35 out of 349 reviews" "
Rating 2 - Terrible. 23 out of 349 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David Micheal

Liked: Amenities, property conditions & facilities
All
Stayed 3 nights in May 2024
Response from supervisor on 21 May 2024
thanks for your visit ! hope to see you again )

6/10 Okay

Tonja

Stayed 7 nights in Apr 2024
Response from supervisor on 21 May 2024
thanks for your visit ! hope to see you again )

8/10 Good

Rene

Liked: Cleanliness, amenities, property conditions & facilities
Central, close to downtown, dive shops and great pool bar!
Stayed 6 nights in Apr 2024
Response from Supervisor on 5 May 2024
Thanks!!! HopeTo seeYou again soon :)

6/10 Okay

Sharon Bonnette

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very dated. Had to go to Maga and buy wash clothes as none were provided. No elevators ! Beautiful views is the positive.
Stayed 4 nights in Mar 2024
Response from Supervisor on 1 May 2024
Very sorry for the inconvenience! We are going to check this unusual situation

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
The rooms are not fancy, but exactly what I look for in accommodations for a scuba diving trip. Rooms are clean and cool. The bar on the grounds is a little noisy and boisterous when the cruise ship staffers are there, but gets quiet before 10:00pm. All things considered, a fun place to stay and convenient to everything.
Stayed 7 nights in Apr 2024
Response from supervisor on 30 Apr 2024
thanks!!! hope to see you again )

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this Property around 25 times in the last 35 years. We love it. Nothing fancy, but it’s right on the water and dive boats pick you up from the dock. The pool is wonderful with a swim up bar.
Stayed 12 nights in Apr 2024
Response from supervisor on 30 Apr 2024
thanks!!! hope to see you again )

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from supervisor on 15 Apr 2024
thanks ) hope to see you again

8/10 Good

Troy

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from supervisor on 8 Apr 2024
great troy ) hope to see you again

6/10 Okay

Adam Joseph

Travelled with family
Disliked: Staff & service
Great location. 11 minute walk to the main plaza and almost across the street from an excellent cocktail pub…. Welcome to Miami for the best mojitos I’ve ever had. Also across the street from the Mega supermarket
Stayed 3 nights in Mar 2024
Response from supervisor on 3 Apr 2024
thanks! hope to see you again )

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place and will be back next year again
Stayed 7 nights in Mar 2024
Response from supervisor on 29 Mar 2024
thanks! hope to see you again )

8/10 Good

Jodi Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the direct access to the water to snorkel.
Stayed 7 nights in Mar 2024
Response from supervisor on 29 Mar 2024
thanks! hope to see you again )

4/10 Poor

Mark Anthony

Disliked: Staff & service, amenities, property conditions & facilities
Manage has hidden fees and taxes to take more money from you. You are also responsible for air condition remote and TV remote. The pros is the Mega and good restaurants near by. Beware
Stayed 5 nights in Mar 2024
Response from supervisor on 15 Mar 2024
sorry for the inconvenience there are no hidden fees, you can verify at local cozumel government, hope to see you again )

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness, staff & service
I like how close it is to the town, plenty of eating options close by. Grocery store across the street. I like the pool/bar and simple rooms. I don't like the horrible mattresses. They are all bad. The bar music sucks and is really loud until late.
Stayed 4 nights in Feb 2024
Response from supervisor on 15 Mar 2024
sorry for the inconvenience hope to see you again )

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so very caring and accountable. View spectacular! Gregory is the Best!
Stayed 4 nights in Mar 2024
Response from supervisor on 15 Mar 2024
thanks hope to see you again )

8/10 Good

Irma

Disliked: Amenities
I loved the ocean view
Stayed 1 night in Feb 2024
Response from supervisor on 15 Mar 2024
thanks hope to see you again )

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Barracuda!
It was a wonderful stay! Helpful staff, friendly, clean, a bit old, but we loved it! We had a second story room with balcony overlooking the sea, about 15 feet away. No beach, but sandy area with loungers, tables, ool, and bar.Close to city center, large grocery store across street, helpful tour guide, luggage help. Beat my expectations, miss it already!!
Stayed 14 nights in Jan 2024
Response from Supervisor on 19 Feb 2024
:) than you hope to see you again

4/10 Poor

breda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took a long time and after asked for 2 dollars US per night for some island improvements tax. If is well needed since there is garbage everywhere. It’s survived is based on the cruise ships that came in daily, not going back for sure.
Stayed 4 nights in Feb 2024
Response from supervisor on 8 Feb 2024
that's a local fee, we are sorry but we only pay that money to the local government

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from supervisor on 8 Feb 2024
thanks )

8/10 Good

MARTHA

Travelled with group
Liked: Staff & service
Nice little hotel for the price Service was great and close enough for us to get around to all the shops Little noisy but willl definitely stay again Thanks to Aj,Carmen,Jose and knorky for the best service
Stayed 4 nights in Jan 2024
Response from supervisor on 8 Feb 2024
thanks ) hope to see you again )

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I love the Hotel barracuda with the exception of the very loud pounding music all day.
Stayed 2 nights in Jan 2024
Response from supervisor on 8 Feb 2024
sorry for the inconvenience

10/10 Excellent

Darryl, Vian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it the 🏨 they let us in early and we are happy!
Stayed 1 night in Jan 2024
Response from supervisor on 8 Feb 2024
thanks ) hope to see you again

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
As soon as we checked in we were asked to pay additional fees which caught us off guard since we thought everything was included when we paid online. Also, this property has no elevators, so you have to carry your luggage up the stairs. The rooms are outdated but the views make up for it. The so called rainfall shower has no pressure & took forever to wash out the shampoo from my hair. They give you a remote when you check in for the tv & ac unit. If you let the bar downstairs by the pool know your from the hotel they give you half off of food & drinks. If you plan on renting a car you're able to park it across the street at the Mega overnight. We were able to see the car from our room incase we needed to check on it. The location of the hotel was nice since you are able to walk to most places. The bar downstairs would close by 11pm most nights. So the music & people partying didnt bother me since I knew it wouldn't go on all night. No Name Bar was showing all the football games in english, but if you prefer to watch it in your room they had it in spanish only. If you're able to get snorkel gear I recommend snorkeling right by the hotel before the crowd starts to gather for the day. Most nights we would just go to the Mega & buy beer/ice and take our ice chest up to the room and hang out on the balcony. FYI, this hotel has no ice machines or microwaves. Overall, I would recommend staying here for the views & convenience of having everything in walking distance.
Response from Supervisor on 19 Feb 2024
Thanks! Hope to see you again :)

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Supervisor on 10 Jan 2024
Hope to see you again:)

8/10 Good

Julia, saint petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the water with pool swim up bar!
Stayed 4 nights in Dec 2023
Response from supervisor on 4 Jan 2024
hope to see you again )

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good downtown location,walking distance to everything ,clean ,great staff ! Ocean front ! Good place for the money
Stayed 4 nights in Dec 2023
Response from s on 11 Dec 2023
thanks ) hope to see you again

8/10 Good

Shelly Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything . No name bar is fun.
Stayed 5 nights in Oct 2023
Response from supervisor on 4 Jan 2024
hope to see you again )

6/10 Okay

Daniel Richard

Stayed 4 nights in Oct 2023
Response from supervisor on 4 Jan 2024
sorry for the inconvenience hope to see you again )

8/10 Good

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid for it suitable
Stayed 4 nights in Oct 2023
Response from supervisor on 4 Jan 2024
hope to see you again )

10/10 Excellent

James

Stayed 7 nights in Oct 2023
Response from supervisor on 4 Jan 2024
hope to see you again )

6/10 Okay

Barbara, Mathis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
beautiful waterfront ,walkable to town , grocery etc. and missed 1st night due to plane mechanical & they said expedia would give us a refund.in an email. 2@nd request to expedia and no response from expedia. WE did not like that the place next door that is connected to hotel w/ uses their pool told us happy hr 5-9 every night. Got it 1st night. 2nd night ordered & waitress took order and verified it was 2 for 1 . We did not get it so talked to cashier and she said mgr said for last night only.. Manager then told us something different..only for locals. 3 different stories about the same thing with 15 minutes.We reported it to the hotel. I DO NOT APPRECIATE BEING LIED TO AND FOR reason that reason we will never stay there again.
Stayed 7 nights in Sep 2023
Response from supervisor on 4 Jan 2024
sorry for the inconvenience hope to see you again )

8/10 Good

Shannyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved loved waking up to the beautiful views and the sound of the ocean, being able to walk out and dive in and snorkel!
Stayed 5 nights in Sep 2023
Response from supervisor on 4 Jan 2024
hope to see you again )

6/10 Okay

Miles

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Front desk staff is rude, and seems bothered even when asking for something as simple as towls. Rooms are dated, mattresses are flat and wore out. You can literally see and feel the springs. Bedding isnt changed, only made.
Stayed 6 nights in Jul 2023
Response from supervisor on 4 Jan 2024
sorry for the inconvenience we are going to work on it

10/10 Excellent

Kellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For us? It’s all about location! Hotel Barracuda is literally bare bones… ac & cleanliness are THE amenities.
Stayed 16 nights in Jul 2023
Response from supervisor on 1 Aug 2023
thanks hope to see you again )

6/10 Okay

Daniel

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel has a serious cleaning issue. The fridge looked dirty. Bed sheets, pillowcases and towels had stains all over. Do they even wash these? Our room had trash under the bed and behind the nightstand, and as I soon as we went into the room for the first time, we saw a dead bug on the floor, clear proof they don’t clean rooms thoroughly when guests leave. They don’t mop the floors. The cleaning person came during morning cleaning and “cleaned” the room in about 5 minutes. Barely cleaned the bathroom. We had to tell the person about the trash under the bed and behind the nightstand, otherwise it was going to stay there for who knows how long. We saw cockroaches. Yes, multiple baby roaches. And we saw a big flying cockroach. Fridge had multiple baby roaches. Saw baby roaches on the nightstand as well. As I said, this hotel has a serious cleaning issue. We also saw something that looked like a gecko. This one came from the hallway. It went in through the gap under the door. They need to seal these gaps. The shower water pressure is too low. On the first day some type of black stuff was coming out of the bathroom sink faucet. No idea what it was but I refused to use that water to wash my mouth. No hand towels, and no bathroom carpet when we arrived. AC could be better. It did its job but it felt like it took a while to cool the room.
Response from supervisor on 4 Jan 2024
sorry for the inconvenience (

10/10 Excellent

Daniel William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Supervisor on 17 Jul 2023
Thanks hope to see you again :)

2/10 Terrible

John charles, Garland

Disliked: Property conditions & facilities
The owners do not care about this property! turn Down.
Stayed 4 nights in Jul 2023
Response from supervisor on 4 Jan 2024
sorry for the inconvenience

8/10 Good

Dessislava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best part was the view! Just gorgeous! The hotel is very clean and the staff is very nice. We like snorkeling and this place is absolutely perfect for it ( our kid is 11 and loved it). The interior is a bit outdated, but the AC and the fridge worked perfect. We will be staying in this hotel again.
Stayed 5 nights in Jul 2023
Response from Hotel Barracuda on 9 Jul 2023
Hello Ms. Dessislava, we appreciate your comments, we hope to see you soon :)

6/10 Okay

Albert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was no shampoo in the shower, and possibly the lunpiest beds I've ever tried to sleep on. The pool was great, staff was great as well.
Stayed 1 night in Jul 2023
Response from supervisor on 5 Jul 2023
sorry 4 the inconvenience! hope to see you again

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location HORRIBLE LOUD music
The good : Perfect location, good price. Older hotel but very clean good AC. The bad : HORRIBLE LOUD music from 07h45 in the morning !
Stayed 1 night in Jun 2023
Response from Hotel Barracuda on 22 Jun 2023
Hello Robert, thank you for your comments, we are working to improve our services

10/10 Excellent

Kellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay on Cozumel!
Stayed 10 nights in May 2023
Response from Supervisor on 3 Jun 2023
Thanks!! Hope you see you again

8/10 Good

Felipe, Charlottesville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in May 2023
Response from supervisor on 1 Jun 2023
gracias, esperamos verlo pronto.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a bare bones hotel, no wash clothes, no hand towels. 2 little bars of soap. But the little fridge is cold!
Stayed 7 nights in May 2023
Response from Supervisor on 28 May 2023
Thanks hope to see you again

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
Perfect
Stayed 1 night in May 2023
Response from Supervisor on 22 May 2023
Thanks!! Hope to see you again:)

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, pool bar, snorkeling, great staff!
Stayed 6 nights in May 2023
Response from Hotel Barracuda on 10 May 2023
Hello Rene, thank you for your comments, we appreciate you letting us know that you had a good time. Please have a wonderful day.

6/10 Okay

william

Disliked: Property conditions & facilities
inexpensive and close to restaurants , bars , water front were all nice. The water barely trickled, and the bar was kind of smelly when the wind blew from the west. The bar being where it was meant that a lot of the property was not available for shade. I thought it was hard to catch a breeze at times. I liked that the taxi stand across the street was a very convenient and the market was very nice.
Stayed 7 nights in Apr 2023
Response from Hotel Barracuada on 4 May 2023
Hello William thank you for your comments, they are very important for us to know about your experiences and thus be able to improve our services. Have a wonderful day

8/10 Good

Marcus, Sammamish

Travelled with family
Liked: Cleanliness, staff & service
This hotel has seen it's prime in the past, but remains charming and convenient, it was great to have a supermarket across the street and options of a pool or sea swimming with great place for snorkeling
Stayed 2 nights in Apr 2023
Response from Hotel Barracuda on 16 Apr 2023
Hello Marcus, thank you for your comments, they are very important for us to know about your experience. :)

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Hotel Barracuda on 19 May 2023
Hola Rafael, gracias por su feedback, que tenga un maravilloso día

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view
Stayed 14 nights in Mar 2023
Response from supervisor on 8 Apr 2023
thanks! hope to see you again

4/10 Poor

Alfredo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the main road, within walking distance to most shops. Facility is old and not very well maintained, make that mostly patched up. Cleanliness left much to be desired, with sand on the floor and walls and sink in the bathroom not properly cleaned. The shower head sprayed water in every direction except in the desired one. Loud music from the beach below through the day. On the positive side the bed was comfortable and the A/C worked ok.. No elevator to reach the higher floors. In short: you get what you pay for!
Stayed 1 night in Mar 2023
Response from Hotel Barracuda on 16 Apr 2023
Hello Roger, thank you for your comments, they are very important to us and we will take them into account to improve our services.

10/10 Excellent

KIRK

Liked: Staff & service
This is my second stay and my experience was great the entire staff made me feel at home. Andy shared some cigars and waiters and other staff responded immediately to anything I asked.
Stayed 8 nights in Mar 2023
Response from Alan Hotel Barracuda on 31 Mar 2023
Hello Kirk and thank you for your comments. We are happy to know that you have a good experience with us and we would be more than happy to see you again soon!. Have a wonderful day!