Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

Reviews of Majestic Elegance Costa Mujeres – All Inclusive

4.5 out of 5
Majestic Elegance Costa Mujeres – All Inclusive
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2167 out of 3050 reviews" "
Rating 8 - Good. 459 out of 3050 reviews" "
Rating 6 - Okay. 234 out of 3050 reviews" "
Rating 4 - Poor. 104 out of 3050 reviews" "
Rating 2 - Terrible. 86 out of 3050 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to come back to this place and would recommend anyone to go here. Food was amazingly good every place we went to, the room service and butler did an amazing job, Beach was clean and beautiful. Elegance club is the way to go only adults there.
Stayed 7 nights in May 2024

10/10 Excellent

Shoaib

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and kept everything cleaned. A lot of fun activities to do.
Stayed 4 nights in May 2024

10/10 Excellent

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
Will come again
Stayed 5 nights in Apr 2024

10/10 Excellent

Caterina

Travelled with family
We have been here twice! Coming back in Feb 25
Stayed 5 nights in May 2024

10/10 Excellent

CONNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and hotel very clean
Stayed 6 nights in May 2024

10/10 Excellent

Mardell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, and modern resort with emaculate well kept grounds. RSVP was only required for two dinner options which was appreciated. Staff were friendly and aimed to ensure a positive experience . I absolutely would go back.
Stayed 3 nights in May 2024
Response from Customer Care at Majestic Resorts. on 25 May 2024
Dear Mardell,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.Thank you very much for all your compliments, which we have been very glad to share with our teams. It is truly a pleasure for us to hear that you enjoyed your vacation here at our resort and it would be an honor to welcome you back to Majestic Resorts.Best regards!

10/10 Excellent

Jonathan Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

Junkai

Travelled with family
Liked: Cleanliness, staff & service
Pool is good.
Stayed 7 nights in May 2024
Response from tks on 24 May 2024
we appreciate your comments and we will take them into account in order to continue to improve greetings from majestic

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort!
Stayed 7 nights in May 2024
Response from Customer Care at Majestic Resorts. on 24 May 2024
Dear Olga,Thank you for taking the time to share your rating regarding your recent stay in Majestic Elegance Costa Mujeres.We are delighted that we had the opportunity to be at your service. We hope to see you many more times for even more excellent vacation experiences.Best regards!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property excellent service all inclusive food and drink
Stayed 5 nights in May 2024
Response from Customer Care at Majestic Resorts. on 23 May 2024
Dear Robert,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We are thrilled to read that you were extremely satisfied with the level of service received from our team members.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Best regards!

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back
Stayed 4 nights in May 2024
Response from Customer Care at Majestic Resorts. on 23 May 2024
Dear Alberto,Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are glad you enjoyed everything that Majestic Elegance has to offer.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Best regards!

10/10 Excellent

Irina, Spartanburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff were nice and helpful , food was excellent. Luis at the pool bar was a great bartender, Manuel, Jose, Moises, Angel and Abraham were my favorite beach/pool servers! Excellent! The only request I would have is to have better options for room service .
Stayed 7 nights in May 2024
Response from Customer Care at Majestic Resorts. on 23 May 2024
Dear Irina,We are grateful that you have enjoyed your vacation at the Majestic Resorts; and that you were able to enjoy all of the amenities,and the service of our property.Your feedback is valuable, and we assure you that it will be forwarded to the department in charge for enhancements, as we strive to provide comfortable and satisfactory experiences for our guests. We have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards. We hope to see you many more times for even more splendid vacation experiences.Kind regards!

10/10 Excellent

Alan-Michael, Middlebury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Care at Majestic Resorts. on 23 May 2024
Dear Alan Michael,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in our resort.We hope to see you many more times for even more majestic vacation experiences.Kind regards!

10/10 Excellent

Jean-Luc Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from tks on 23 May 2024
THANK YOU VERY MUCH FOR YOUR TRUST, WE HOPE TO SEE YOU SOON. GREETINGS FROM MAJESTIC ELEGANCE COSTA MUJERES

10/10 Excellent

MARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Care at Majestic Resorts. on 23 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Best regards,

10/10 Excellent

Munirah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Workers friendly and nice. Food is super good
Stayed 5 nights in May 2024
Response from Customer Care at Majestic Resorts. on 22 May 2024
Dear Munirah,We are really honored that you chose Majestic Elegance Costa Mujeres for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We are delighted that we had the opportunity to be at your service. We hope to see you many more times for even more splendid vacation experiences.Sincerely,

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean although my upgrade was pricey
Stayed 3 nights in May 2024
Response from Customer Care at Majestic Resorts on 21 May 2024
Dear Lorena,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.We hope to see you many more times for even more splendid vacation experiences.Best regards!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from the moment I stepped on the resort.
Stayed 4 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres. on 21 May 2024
Dear Brandon,Please allow us to express our sincere gratitude for your kind words about our resort.Thank you from the bottom of our hearts for your thoughtful review. We hope to see you many more times for even more splendid vacation experiences.Kind regards!

10/10 Excellent

Shatandra L

Liked: Cleanliness, staff & service, property conditions & facilities
Food was good, butler easy accessible ! We got a room upgrade to a swim out when we arrived
Stayed 3 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres. on 21 May 2024
Dear Shatandra,On behalf of all the staff here at Majestic Elegance, we would like to thank you for having chosen us for your stay in Costa Mujeres.Thank you from the bottom of our hearts for your thoughtful review. It is truly a pleasure for us to hear that you enjoyed your vacation here at our resort and it would be an honor to welcome you back to Majestic Resorts.Best regards!

10/10 Excellent

Kathleen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 3 nights in May 2024
Response from Customer Care at Majestic Resorts on 20 May 2024
Dear Kathleen,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in our resort in Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 Excellent

Kyla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you enter you are greeted with care. Highly recommended booking “The Club” Rooms as you do have access to certain amenities around the resort. We had an amazing butler Rafael who always was attentive to our needs and kept us informed about daily events and reservations for restaurants that he had made for us and it was seamless. Overall I wish we would’ve stayed longer but highly recommend. Food was delicious try the steakhouse , hibachi and mexican! Only downfall personally is if you are in a bigger group prepare to wait a little longer for your drinks even if they’re just shots.
Stayed 3 nights in May 2024
Response from tks on 20 May 2024
we appreciate all your good comments and hope to see you again.Best regards

8/10 Good

William Monden

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The entrance is not at all “grand”. Old furniture in the lobby. Old and sometimes dirty furniture in the restaurants. We were assigned a butter and didn’t see him once after we checked in for the remainder of our 7 day stay.
Stayed 6 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres. on 20 May 2024
Dear William Monden,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.If you give us a second chance, we would be thrilled to be able to welcome you back. Best regards!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience! Wonderful staff. Will definitely tell all my friends and family!! Highly recommend. Top quality! Thank you !!
Stayed 6 nights in May 2024
Response from tks on 20 May 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 3 nights in May 2024
Response from tks on 20 May 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Excellent

Vitaliy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place, very good food.
Stayed 5 nights in May 2024
Response from tks on 20 May 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Excellent

Christopher, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in May 2024
Response from tks on 20 May 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Excellent

Rebu

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Will definitely be back in future
Stayed 3 nights in May 2024
Response from tks on 20 May 2024
we apreciate all your good coments we hope to see you again.kind regards

10/10 Excellent

Dorrel

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience I recommend
Stayed 3 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres on 17 May 2024
Dear Dorrel,Thank you sincerely for your kind words and for taking the time to share your experience.It is truly motivating to read your kind words in regards to your stay and we are so pleased that your recommend us with all the Expedia community.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,

4/10 Poor

Jack

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time vacationing at this property in less than a year and I’m sad to say that it has been a disappointing experience. In short, upon realizing that our first room had AC issues, we went to the front desk to change our rooms. We approached Kevin at the front desk for assistance. Near the end, Kevin mumbled something in Spanish, to which my gf understood. She told me that Kevin had insulted me using profanity that I won’t repeat here. This was essentially the most unprofessional act of customer service we’ve experienced. It was as insulting as it was unwarranted. Insulting a guest, not to mention to their face, should not be acceptable at such a property. We ultimately left and informed our butler, who helped bring it to the manager's attention. The next day, we spoke to the manager, Gustavo, about the incident. He informed us that Kevin admitted to using the profanity but claimed it was directed at his coworker. This seemed like a convenient excuse. Regardless of who he directed the insult to, is someone who openly insults guests or coworkers really suited for this kind of position? We had been so excited to return to this resort but this experience has ultimately soured our perception of it. I do want to shout out our butler Chan who was the most memorable part of our stay. He was attentive, friendly, and helpful, I would say that he was half the reason that our stay was great. Joy, the chef, was also very accommodating towards our allergies.
Stayed 4 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres on 20 May 2024
Dear Jack,We are so grateful that you took the time to write about your recent experience at our resort.It is always a profound honor when our repeat guests, such as yourself, return to beautiful Majestic Resorts. We really appreciate your time for highlining the staff who were with you delivering the truthful Majestic way. At the same time, we are deeply sorry knowing that this time we didn't achieve what is our main goal which is delivering memorable experiences to all our guests.We have noted all your issues and addressed them to each en charged Manager in order to check and correct them with the seriousness it deserves. Our main proposal is offering a personalized service attending to details.We understand that we cannot undo your experience, however, we would like to extend our sincere apologies for the shortfalls you experienced.Sincerely,

10/10 Excellent

MI

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 3 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres. on 17 May 2024
Dear MI,Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia.We are so happy to see that you have enjoyed every minute of your vacation in our resort in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Kind regards!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic Elegance was the perfect couples getaway! We got the beachfront suite with the private rooftop plunge pool and it was amazing. The view from the room was breathtaking and we were also able to relax in our own private plunge pool. There are plenty of options for food, ranging from buffet to reservation -only restaurants. And there is pretty much something to eat any time you like. We were in the adults-only section of the resort, which gives access to the whole resort. We definitely recommend this resort for a couples getaway or honeymoon and we look forward to coming back in the future!
Stayed 5 nights in May 2024
Response from Customer Service on 16 May 2024
Dear Daniel,Thank you for sharing your wonderful experience at Majestic Elegance Costa Mujeres. We're thrilled to hear that you had a fantastic experience with us.We are thrilled with your 5-star review and glowing recommendation. We thank you for choosing Majestic Elegance Costa Mujeres Hotel it has been an honor to host you.Looking forward to welcoming you soon.Warm Regards

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and food. Our butler Aaron was exceptional with attending to our needs throughout the stay.
Stayed 7 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres on 16 May 2024
Dear Kyle,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Best regards!

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres on 23 May 2024
Dear Regina,Please allow us to express our sincere gratitude for your rating about our resort.We are delighted that we had the opportunity to be at your service. We look forward to hosting.

8/10 Good

Hae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was very enjoyable. Resort was beautiful and clean and all the staff were extremely friendly and helpful. Only thing we felt could have been better was the temperature of the pool water. It was too warm and even though we understand it was due to the hot weather, we wondered if cold water could have been filtered into the plunge pool at least to make it a bit cooler. The water temperature was almost as warm as the weather so didn’t provide a refreshing experience we had hoped for. Otherwise, it would have been an excellent experience.
Stayed 4 nights in May 2024
Response from Customer Service on 14 May 2024
Dear Hae,Thank you sincerely for your kind words and for taking the time to share your experience.We greatly appreciate the criticisms and comments from our valued guests, as they encourage us to maintain the spirit of hospitality and strive for excellence.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Food was great. Entertainment was good too. Be aware of the dress code required for dining in the evening. They are strict about that.
Stayed 3 nights in May 2024
Response from tks on 24 May 2024
thank you very much for your comments, we hope to see you soon to continue creating memorable moments. greatings from Majestic

10/10 Excellent

Ariadna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING RESORT! Went with my husband and we had such an amazing and relaxing time. The resort is beautiful and perfect for couples. The drinks and food were amazing. Our favorite was the steakhouse. Manuel at the infinity pool is amazing. Didi from the beach is so nice and helpful. Our favorite waiter was Gilberto at the italian place. Recommend this hotel 10/10 and will definitely be coming back!!
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Dear Ariadna,We really appreciate your time in sharing your feedback about your recent stay at Majestic.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.Kind Regards

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly fans outside the back patio, maybe a basketball court.
Stayed 3 nights in May 2024
Response from Customer Care on 13 May 2024
Dear George,Thank you sincerely for your kind words and for taking the time to share your experience.Thank you for your thoughtful comments.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

10/10 Excellent

Tiffany Shae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cocktails were excellent best we’ve had most original Mai tai we e had
Stayed 5 nights in May 2024
Response from tks on 13 May 2024
Dear: Tiffany ShaeFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards

10/10 Excellent

LaShone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issac our butler was very helpful and made our anniversary special thanks 💐
Stayed 7 nights in May 2024
Response from tks on 13 May 2024
Dear: la ShoneFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Care on 13 May 2024
Dear Nicholas,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 Excellent

Dreana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG! This place was better than I expected and even more beautiful in person. Just enough entertainment as well as relaxation. Beach access with available excursions such as jet skis and parasailing right on the beachfront. I will be returning!
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
Dear Dreana,Thank you for sharing your impressions about your recent stay at Majestic.We are delighted to see that you enjoyed our beach area and the available excursions at the resort, thank you for highlighting the beauty of our Majestic.Needless to say, we will be anxiously expecting your next visit. Your “home away from home” awaits you.Warm Regards

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My son was in the ICU so we made a request to change our dates, but the resort denied our request. We were only asking for a change of dates and were willing to pay a difference if needed but they were unwilling to do it.
Stayed 3 nights in May 2024
Response from Customer Service on 10 May 2024
Dear Nancy,Thank you for your feedback, we will be sharing with the respective department in order to analyze the commented issues, in order to find the way to rectify and improve the exposed situations.Please let us know if we can help further.Kind Regards

10/10 Excellent

John Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Customer Service on 10 May 2024
Dear John Robert,Thank you for your perfect rating.We are proud to see you had a wonderful stay at Majestic.We would love to have the opportunity to welcome you back.Kind Regards

10/10 Excellent

Katherina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exellent
Stayed 4 nights in May 2024
Response from Customer Service on 9 May 2024
Dear Katherina,We appreciate your perfect rating and your kind review.We are happy to see you had a wonderful time at Majestic Elegance Costa Mujeres.Hope to see you in a near future.Kind Regards

10/10 Excellent

Chauncey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on 9 May 2024
Dear Chauncey,Your overall rating of 5/5 stars is greatly appreciated, and we are honored that you chose our resort for your vacation.Looking forward to welcoming you in a near future.Kind Regards

10/10 Excellent

Carlasofia Nascimento

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the many different restaurants. I loved The beach nearby. I loved the many pools, especially the one outside my suite.
Stayed 6 nights in Apr 2024
Response from Customer Service on 8 May 2024
Dear Carlasofia,Thank you for taking the time to share your impressions about your recent stay at Majestic.It's wonderful to know that you enjoyed the location, sunshine, friendly staff, drinks, and most of the food. We're especially thrilled that you had a fantastic experience with your outside pool. Your perfect rating is also gratifying.Looking forward to welcoming you soon.Kind Regards

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. The staff were beyond friendly and handled whatever was asked. I would definitely recommend and plan to return.
Stayed 4 nights in May 2024
Response from Customer Service on 8 May 2024
Dear Erin,Thank you for your perfect rating and for your kind words in your recent stay at Majestic.We appreciate your recommendations, it is fantastic to hear that you found our resort and our staff wonderful, what a compliment.Looking forward to welcoming you soon.Kind Regards

8/10 Good

Ivan Ruiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good. The food wasn’t amazing- best restaurant was the Mexican restaurant. The other restaurants were not great.. the buffet for breakfast was good. Overall rooms were clean, but definitely had wear and tear. Staff was very friendly.
Stayed 5 nights in May 2024
Response from Customer Care Majestic Elegance Costa Mujeres on 20 May 2024
Dear Ivan Ruiz,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant development and progress.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Kind regards!

8/10 Good

Hoa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The only problemI had was someone from the cleaning crew stole some of my cash that i had laying out. I guess thats on me for not putti g it up but then again people shpuldnt be allowed to have a job cleaning up after people if they are goinv to steal.
Stayed 4 nights in Apr 2024
Response from Customer Service on 7 May 2024
Dear Hoa,We sincerely apologize for any disappointment and frustration you experienced during your recent stay with us.Regarding our safety procedures, we would like to assure you that we take our guests safety and security as our top priority at all times. We have taken note on the observations you mention, we will be sharing your comments with the respective department to verify.Again, we offer you our sincere apologies for not fulfilling your expectations on this trip.We hope you will give us another chance to show you the true Majestic way.Kind Regards

4/10 Poor

Mohammadhamed, Ottawa

Travelled with family and small children, Travelled with group
Disliked: Staff & service
The main reason for my rate is comparison with my previous experiences with Resorts. The hotel room was great. Service of personals relatively was poor. For example, to get a coffee, we had to go to the main entrance door. Or pools were super small with no view. We had struggle in finding place to sit around pools even if we wake up early in the morning. Another example was low English skills of personnel. There was no Tennis court, entertainment room had few old and useless 8 balls with missing parts. In general, the hotel didn't provide any luxurious feeling at all. For everything we had to call several times, and staffs forget our order. I went to the gift shop, and on the wall there were small items loosely attached. Everyone drop one, and the shop charge them to pay for broken pieces. We paid and another customer had the same experience. Taxi for transfer was $170, but we could get a cheaper Tax for $100 each side by just calling outside hotel Taxi services. Around 30 minutes before closing time, all buffets start to collect everything. One time, I tried to take a cake from coffee area, and they refused since we missed the deadline for coffee. This is weird since, I experienced before 24/7 services for these things. Even for after night room services, they charge $20 extra for delivery. Food were good in total, but my visit from different countries such as Dominican or Jamaica prided me better feeling and a sense of relaxation.
Stayed 5 nights in Apr 2024
Response from Customer Service on 7 May 2024
Dear Mohammadhamed,Thank you for taking the time to share you honest feedback in your recent stay at Majestic.All our guests’ comments and suggestions are very important to maintain the quality and service in our property and will be effectively used to profit from such. So, we assure you that we will take very seriously yours in order to improve all our services and similar situations don't occur in the future. We deeply regret that your stay was not satisfactory, and we apologize for any inconvenience you may encountered during your stay.We would love the opportunity to welcome you back. Rest assured that we will do everything in our power to make your next stay fantastic.Warm Regards