4/10 Poor
Marla
Travelled with pets
28 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first problem with this Columbus location was the room. The noise from the air conditioning unit was loud enough to drown out the television. There was a huge hole in the window (photo attached). The tiles on the bathroom floor were loose. The wall was severely damaged (photo attached) by the bathtub. The light, outlets and USB did not work next to the bed. The brown carpet was not clean (walked in white socks on it and they were stained FROM THE CARPET). The bathroom door latch did not work properly. There was a smell of old smoke in the hallway.
The second problem was an unauthorized charge on my card. I sent a message to the hotel letting them know I was traveling with my dog (chosen this place because it was "pet friendly." My dog was with me when I checked in. The desk clerk at this time told me I needed to put down a $100 pet deposit (refunded in about 4 days after check out) which is totally fine and expected. However, she never stated that there was an extra fee to have a pet with me. Days after checking out I saw this $25 fee on my card. After calling and finding out what it was for, I asked that it be waived because I was not told it existed and had not authorized the additional charge. The man attempted to blame Expedia for this, then told me that the woman had been fired (the desk clerk) because she hadn’t told me, then asked me to call back in an hour. In the end, there was no help given with this and I feel after the disappointing accommodations, it was jus
Marla
Stayed 1 night in May 2024