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"Shower curtain rod halfway off the wall on each end, the shower didn't work, everything was dirty, including the "clean towels". Holes in walls. Tv did not work. Telephone wasn't even hooked up."

"The pool and hot tub were disgusting, and clearly not maintained. I will not be back. "

"The room was not clean when we arrived. No toilet paper. There were stains on the bedspread. Carpet was very obviously not vacuumed. Splatters on mirror. Lots of obvious deferred maintenance in the room and hotel overall. Wallpaper pealing, dents and scratches on all furniture. Tried to call the front desk and no one answered. Went to the front desk to report problems and no one was there. Just a sign that said they were away. We ended up leaving and not staying the night since we didn't not feel comfortable sleeping there. Very disappointed "

"We loved the hotel!!! Breakfast was delicious!"

"Clean room and comfortable beds. Sweetie at the front desk was amazing! We visit Columbia quite a bit and would stay there again. "

"We had a trip booked to this hotel one of the people coming with us ended up in the hospital from a suicide attempt. We tried to talk to the hotel to get a refund because we could no longer go on the trip and they absolutely refused. They wouldn’t even give us a partial refund so $500 We lost all because they didn’t care at all that this 21-year-old was in the hospital finding for her life."

"“Just because it’s called suite, don’t think you’re getting two rooms” no, just one room with a couch and stub that sticks out 4” like it’s dividing something. The term suite is used rather loosely. And in this case, it is borderline deceptive, or outright deceptive. I would like a full refund. And then I would like a FREE future reservation for my wife and I for one night, for one room, so that we get to have the experience we were hoping too. I have more info. I need to be contacted aright away to discuss MAKING IT RIGHT. The room I chose said queen suite in its title (sleeps 6). I have documented the room descriptions each from your website and hotels.com. I’m sorry but it simply did not show adequate photos. I needed two rooms. Fortunately one employee Derrick (who was definitely not the larger woman) who’s attitude was terrible and disgusting. Up front calling herself manager. put the laptop in front of my face and showed me how it was “so obviously” pictured as a suite. It’s a funny thing I have all pictures of rooms and descriptions on your app. And my room was listed as only “2 queen suite” while the one she chose to show me like an angry 11 year old would who’s trying to prove she right is enough to keep me from this location in the future. I am running out of characters to type so I will need someone to get ahold of me via email at stephen27js@gmail.com or call at 816-547-6576. To discuss further details. Hopefully someone will read this because I will be taking act"

"Clean room, friendly staff. The free dinner, drinks and breakfast were great! The staff was friendly, made our stay great! I would absolutely recommend this place! "

"Clean room and quiet"