Suite, 2 Queen Beds, Non Smoking
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Reviews of Quality Inn & Suites Manitou Springs at Pikes Peak

2.5 out of 5
Quality Inn & Suites Manitou Springs at Pikes Peak
103 Manitou Avenue, Manitou Springs, CO

Reviews

7.6

Good

Rating 10 - Excellent. 92 out of 346 reviews" "
Rating 8 - Good. 140 out of 346 reviews" "
Rating 6 - Okay. 64 out of 346 reviews" "
Rating 4 - Poor. 35 out of 346 reviews" "
Rating 2 - Terrible. 15 out of 346 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

john

Liked: Cleanliness, staff & service, amenities
Nice staff and well placed for a walk into ye olde Manitou, constant, traffic has a 20mph limit but hotel is opposite traffic lights so start and stop of old cameros with loud pipes is an issue.
Stayed 2 nights in May 2024

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property looks to be recently renovated. The property needs some additional maintenance such as the pool area which was trashed. The staff was nice and helpful with information. However the shower was disgusting. Was full of black mold and had to be cleaned before I could use it. Then the had the nerve to charge for the wash cloth I used to clean the shower.
Stayed 1 night in May 2024
Response from Uday on 5 May 2024
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Manitou Springs at Pikes Peak. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with exterior & Shower. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely,Quality Inn & Suites Manitou Springs at Pikes Peak

8/10 Good

Kaytelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, linens comfortable, open layout, large bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

MaryBeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good morning
Stayed 1 night in Apr 2024

8/10 Good

TIMOTHY

Stayed 5 nights in Apr 2024

4/10 Poor

Kristine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: good location to Garden of the Gods, aesthetic & spacious. GM and hospitality staff were nice. Cons: Walls weren’t completely painted, nearby closet/hangers were covered in white construction dust, floor was dirty and found the pillows with short hairs on them on arrival. Blankets also had a certain smell to them.
Stayed 3 nights in Apr 2024

6/10 Okay

Megan

Liked: Staff & service
Disliked: Property conditions & facilities
The reviews on this property are very misleading. Don't get me wrong, the rooms are nicely renovated, however, the walls are paper thin (was woken up one night to others extra curricular activities) then could hear a dog barking and baby crying. Breakfast had the samething every day. The first day the eggs were cold as well as the sausage gravy. Which is in a building off to the side of the property. The outdoor pool area looked like a storage area, I also made the mistake of walking to the back of the property which looked like a dumping ground for anything and everything. The front desk area is locked from 11p to 7a, so don't plan on needing anything at all.
Stayed 3 nights in Apr 2024
Response from Uday on 9 Apr 2024
Dear Megan,Thank you for taking time to provide your review. sorry for the breakfast, I will discuss about this with my team.yes the pool are is currently out of order

4/10 Poor

alejandro

Disliked: Amenities
Bathrooms were dirty with hairs all over the shower walls, breakfast was not ready at 7 15am. Bad experience. Cannot recomend
Stayed 2 nights in Apr 2024
Response from Uday on 9 Apr 2024
Dear Alejandro,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Manitou Springs at Pikes Peak.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

4/10 Poor

Tommy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better when it was econo lodge
Stayed 1 night in Mar 2024
Response from Uday on 2 Apr 2024
Dear TommyAllow me to apologize behalf of our hotel, Sorry for inconvenience coursed to you during your resent stay with us. Quality Inn & Suites

8/10 Good

Herbert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Jennifer

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
I liked the location , the rooms were big and open , needing some updates . T.V Remote control was missing it's back so batteries fell out. Lamp had a broken bulb and the one by the bed was so bright it lit up the entire complex. I know Expedia mentions a continental breakfast however at check-in he never confirmed , I did see a worker in the parking lot after check out asking about it and was told it was in another building . So much for that !
Stayed 2 nights in Mar 2024

2/10 Terrible

Devyn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible water pressure throughout all units, faucet water smelled like sewer and bathroom extremely small must stand on toilet to close door not sure what that’s about
Stayed 3 nights in Mar 2024
Response from Uday on 15 Mar 2024
Dear DevynThank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Manitou Springs at Pikes Peak. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding issues of bathroom on your recent visit. I have shared your feedback with our team better handle these types of situations differently in the future.Regards,Quality Inn & Suites

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon entering the lobby for check-in, things were in disarray from boxes, unpacked to tools stacked – it looks like a workshop. Giving them the benefit of the doubt that it was under renovation, I proceeded to check in and upon going to my room and turning down the bed it was fitted with a P stained sheet. We immediately left and returned to the front lobby and a pun asking for a refund, there is zero hesitation to give money back. The facilities are terribly Rundown And are in dire need of upgrades not to mention sanitation of facilities
Stayed 1 night in Mar 2024
Response from Uday on 12 Mar 2024
Dear TeresaThank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Manitou Springs at Pikes Peak. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding issues on your recent visit. I have shared your feedback with our team better handle these types of situations differently in the future Thanks & RegardsQuality Inn & Suites

10/10 Excellent

Spencer

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Good people.
Stayed 1 night in Mar 2024

10/10 Excellent

Allison

Stayed 1 night in Feb 2024

8/10 Good

Hannah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are nicer than the outside lets on, but water pressure for showers is HORRIBLE, literally the worst I've ever seen. The shower also had not been cleaned well, there was dirt visible on the floor and shampoo marks on the glass doors. However, location is phenomenal.
Stayed 4 nights in Feb 2024

10/10 Excellent

rachael

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like that these rooms were all very recently remodeled. The rooms were nice and spacious and we will definitely be back again next time we are in town.
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ft desk guy was great
Stayed 1 night in Jan 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably Won't stay Here Again!
The hotel has gone downhill very quickly. The door to the bathroom was upside down, the ceilings in the bathroom were peeling off. Our room key quit working and we had to move to a different room. The coffee was awful. The only reason we stayed was because there was a NYE party at Lulu's.
Stayed 1 night in Dec 2023

8/10 Good

Devin

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good for the price
Room was clean and comfortable, common areas could use some attention. Breakfast wasn't so great, but there is a decent diner across the street. Service was very good, friendly and attentive.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the check in process it was easy Very helpful and friendly staff
Stayed 1 night in Dec 2023

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Cynthia

Travelled with family
Disliked: Amenities
Stayed 6 nights in Dec 2023
Response from Uday on 28 Dec 2023
Dear Cynthia,Thank you for your respond on online review, allow me to apologies for inconvenience caused to you during your recent stay. ThanksQuality Inn & Suites Manitou Springs at Pikes Peak

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Very comfortable hotel and quite enjoyable stay.
Stayed 2 nights in Dec 2023
Response from Uday on 28 Dec 2023
Dear Robert,Thank you for your response on our online review,review form our guest is always inspire us towards our work.Me and my team always look forward for your future stay in our hotel. Thanks,Quality Inn & Suites Manitou Springs at Pikes Peak

8/10 Good

Kayla

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Uday on 23 Dec 2023
Dear Adam,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Manitou Springs at Pikes Peak.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Quality Inn & Suites Manitou Springs at Pikes Peak

6/10 Okay

Megan c

Travelled with family
Liked: Amenities
Ok so the staff was great! Unfortunately the surroundings not so great Lots of live in tenants which i understand. It is an area i can tell theure trying to actively clean up a bit (the neighborhood in general) But regular trash clean up and power washing stains off concrete cd and would make a drastic difference. I think thats a corporate issue
Stayed 2 nights in Dec 2023
Response from Uday on 12 Dec 2023
Dear Megan,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Manitou Springs at Pikes Peak.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your issue on your recent visit. I have shared your feedback with with our team to better handle these types of situations differently in the future. Feedback from our guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Uday ParmarQuality Inn & Suites Manitou Springs at Pikes Peak

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
It was a comfortable room and great for a quick one-night stay. The fridge and microwave were great. Our room didn't have hand soap. The only complaint I had was it very noisy and there were people above us that were extremely loud outside their room at midnight. Because the front desk closed at 11:00 pm, there was no one to call to report the noise.
Stayed 1 night in Dec 2023

10/10 Excellent

Catessa

Stayed 1 night in Nov 2023

10/10 Excellent

Zachary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who welcomed us and made us feel at home. Room was surprisingly large and well furnished, we enjoyed the hardwood floors. Close to down town and great food options. Plan on staying again.
Stayed 1 night in Nov 2023

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great but breakfast was not the best, options were super limited.
Stayed 1 night in Nov 2023
Response from Uday on 23 Dec 2023
Dear Monicaear Kimberly,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Manitou Springs at Pikes Peak.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with breakfast. Your satisfaction is important to us as a valued guestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Quality Inn & Suites Manitou Springs at Pikes Peak

10/10 Excellent

SiHun

Stayed 1 night in Nov 2023
Response from Uday on 12 Dec 2023
Dear Dear Gary,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Manitou Springs at Pikes Peak.Allow me to thank you on behalf of our hotel for meet your expectations regarding your recent visit. I have shared your feedback with with our team to encourage them to give good service to our valued guest.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Uday ParmarQuality Inn & Suites Manitou Springs at Pikes Peak

2/10 Terrible

Shirley

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room, not enough laundry, unsafe property, bathroom tub drain not working. Daytime manager tried to help and was pleasant]daa
Stayed 3 nights in Nov 2023
Response from Uday on 23 Dec 2023
Dear Shirley On behalf of our entire team, I would like to apologize for failing to exceed your expectations with internet and breakfast. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Quality Inn & Suites Manitou Springs at Pikes Peak

4/10 Poor

michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Rooms are great. No breakfast and no pool.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffin Races
My family and I went to the coffin races in manitou springs this past weekend. Hotel was great the rooms were newly remodeled. Check in was smooth and easy. Nice friendly people. Had a simple breakfast. There was a restaurant across the street that we went to and it was great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose

Stayed 1 night in Oct 2023

6/10 Okay

Jack

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was easy to get to and leave. the rooms looked nice but was not thoroughly cleaned. A used wash cloth was left in the room from previous tenants. Breakfast, the gravy was cold, only one apple and one orange, and the TV didn't work.
Stayed 3 nights in Oct 2023

4/10 Poor

Skylar

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Just check your sheets before you go to bed they are probably still dirty. & the most they will do is offer you to move rooms after you’ve unpacked everything. I changed the sheets myself & there was no room service that came during our stay. The room keys barely worked & the front office closes so there is no one at the hotel after certain hours. Would not recommend & would not stay again.
Stayed 2 nights in Oct 2023

6/10 Okay

Joni

Disliked: Property conditions & facilities
Just average.
Stayed 1 night in Oct 2023

4/10 Poor

Mike

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

2/10 Terrible

Tom

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found my room with stains on my pillowcase and dirt/ debris at the foot of the sheets. I saw tiny black flecks in the sheets …. I’m not gonna say they were bed bugs but I wasn’t gonna take my chances. We found a stay at another establishment. We do not recommend.
Stayed 2 nights in Oct 2023

8/10 Good

Rachel, Oklahoma City

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great in accommodating my room changes at last minute because of health issues.
Stayed 5 nights in Oct 2023

4/10 Poor

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO INTERNET
INTERNET PROBLEMS AND IT WAS BUSNIESS TRIP I HAD SOME VIDEO CONFERENCING IN MY ROOM INTERNET KEPT DROPPING OUT.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rodney

Stayed 1 night in Oct 2023

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023