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Reviews of Dorint An der Messe Köln

Dorint An der Messe Köln
Deutz-Muelheimer-Str. 22 - 24, Cologne, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 999 reviews" "
Rating 8 - Good. 388 out of 999 reviews" "
Rating 6 - Okay. 89 out of 999 reviews" "
Rating 4 - Poor. 32 out of 999 reviews" "
Rating 2 - Terrible. 17 out of 999 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ria

Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Apr 2024

6/10 Okay

Colegio Aleman

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Old Hotel Not renovated Expensive
Stayed 5 nights in Feb 2024

4/10 Poor

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

karl

Stayed 3 nights in Jan 2024

10/10 Excellent

Birgit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect when we stayed. We also had a great view from the room. Nice touch.
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with group
Quiet close to train
Front reception person Daniella exceptional. Only wish the hot tub was operational and the pool was warmer. Plano, Texas
Stayed 2 nights in Dec 2023

10/10 Excellent

Pascal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check-in and good breakfast.

10/10 Excellent

Lubco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Lap Tak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing stay at Dorint An Der Messe. It was clean, tidy and comfy. However, it will be good if they can review the pillow materials to make it more supportive.
Stayed 5 nights in Sep 2023

8/10 Good

muneer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for business trip as it is opposite the exhibitions halls, clean, comfortable, and helful stuff. but i think the rate is high according to the facilities.
Stayed 3 nights in Sep 2023

10/10 Excellent

kim

Stayed 4 nights in Sep 2023

10/10 Excellent

Sunjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location here at Cologne
Beautiful hotel, excellent location near the alt markt and river. Only had one issue when the payment was taken out by the hotel when it was already paid in advance when I made the booking via hotel dot com. Obviously it was a human mistake but you very quickly resolved the issue and the hotel staff were very apologetic. That is the reason why I still going to give you an excellent review. Overall I highly recommend this hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

Binoy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and clean Hotel. Rooms are bright and spacious. Great location if you are visiting the arena. Otherwise be prepared for 1-2 km walks. At the same time, the surroundings seem to be safe at any time of day or night, and there is a tram stop right in front of the hotel
Stayed 4 nights in Jun 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Lanxess arena. Not a lot in the immediate area but a short scooter ride to all the action
Stayed 2 nights in May 2023

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again in the future
Hotel staff were all friendly and helpful.
Stayed 6 nights in Dec 2022

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Perveen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Have stayed here a couple of times and the rooms are clean and fresh. Staff are friendly and always happy to help.
Stayed 3 nights in Oct 2022

10/10 Excellent

MOISES SHEINBERG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien hotel. Limpio, espacioso, personal amable y con un buen restaurante. Muy bien ubicado si vas al centro de convenciones, aunque no hay muchas cosas qué hacer alrededor.
Stayed 5 nights in Sep 2022

4/10 Poor

MOHAN, WEST BROMWICH

Disliked: Amenities
I booked into this hotel simply because it was graded as giving its Expedia Guests VIP access and special offers such a free upgrade to next room level and other special offers for Expedia Gold Status Guests .. At check in , One could only describle the check in as very cold ! Hardly a smile , no eye contact - no mention of Expedia VIP access and any special offers related to that .. Expedia was not mentioned . No mention of breakfast or any other dining options within the hotel . I have booked many hotel bookings through expedia over several years ..It felt at reception that i was not welcomed at this hotel ... No problem i will use another hotel next time ...
Stayed 2 nights in Sep 2022

4/10 Poor

Adam

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Hotel was clean, but air conditioning in the rooms was not working properly. The rooms got super hot, as did the gym. Was hard to sleep.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kevaughn

Stayed 1 night in Sep 2022

8/10 Good

Tal, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Anthony, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No VIP perks
Stayed 2 nights in May 2022
Response from patrice.16 on 13 Jun 2022
Lieber Gast, vielen Dank für diese hervorragende Bewertung! Es freut uns sehr, dass es Ihnen bei uns gefallen hat und Sie sich wohl gefühlt haben. Vielleicht dürfen wir Sie ja bald einmal wieder bei uns in Köln oder in einem unserer anderen schönen Dorint Hotels & Resorts willkommen heißen. Herzlichst Ihr Dorint Team

10/10 Excellent

Patryk, Milton Keynes

Stayed 3 nights in May 2022

8/10 Good

Joanne

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
great hotel, staff need manner schooling
Conviently situated in the heart of Cologne, nice clean room, comfy bed, slept well, the only issue I have is with staff, reception not freindly, not welcoming, bar staff afternoon unfreindly, evening staff great, breakfast staff not freindly. some technical issues not too serious also need attention, I did state them to the reception staff.
Stayed 1 night in Mar 2022
Response from patrice.16 on 18 Mar 2022
Dear client, we thank you for your positive review. We are looking forward to meet you again in Cologne and welcome you in our hotel! With best regards Yours Dorint-Team

8/10 Good

Noele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff are so nice and the restaurant serves great food and is really cosy. Super barman also.
Stayed 4 nights in Jan 2022
Response from patrice.16 on 9 Feb 2022
Dear client, we thank you for your positive review. We are looking forward to meet you again in Cologne and welcome you in our hotel! With best regards Yours Dorint-Team

8/10 Good

Josef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fridge in room does not get colder then 50 f / 10 c. When I called the receptionist they said that they cannot help since all the rooms have the same fridge. They should not post that the rooms have a fridge if it can’t get to a degree to keep food fresh.
Stayed 2 nights in Jan 2022
Response from patrice.16 on 9 Feb 2022
Dear client, we thank you for your positive review. We are looking forward to meet you again in Cologne and welcome you in our hotel! With best regards Yours Dorint-Team

10/10 Excellent

mario

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Just in front of the Messe
Perfect. It's justa pity it's necessary to pay to use the Gym.
Stayed 2 nights in Jan 2022
Response from patrice.16 on 4 Feb 2022
Dear client, we thank you for your positive review. We are looking forward to meet you again in Cologne and welcome you in our hotel! With best regards Yours Dorint-Team

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2021

2/10 Terrible

Robert

Travelled with partner
Due to German covid rules, we did not go to the hotel. We lost the use of our booking -paid for but unable to utilize. Very Disappointed. The hotel did offer to change a name for one of our friends to use. We could not find anyone that could use especially with the current German rules.
Stayed 2 nights in Dec 2021
Response from patrice.16 on 13 Dec 2021
Lieber Gast, vielen Dank, dass Sie uns bewertet haben. Ihr Dorint Team

10/10 Excellent

ALON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from patrice.16 on 2 Nov 2021
Lieber Gast, vielen Dank, dass Sie uns bewertet haben. Ihr Dorint Team

6/10 Okay

Bernal, San Antonio

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff should be nicer and friendlier
Stayed 1 night in Oct 2021
Response from patrice.16 on 20 Oct 2021
Lieber Gast, vielen Dank, dass Sie uns bewertet haben. Ihr Dorint Team

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bar staff rude telling you to wear masks before HELLO ??? No draft beer or late service, no bar till 18:00hrs poor
Stayed 1 night in Sep 2021
Response from patrice 16 on 14 Sept 2021
Dear client, we thank you for your review. We are looking forward to meet you again in Cologne and welcome you in our hotel! With best regards Yours Dorint-Team

2/10 Terrible

Yehuda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from patrice 16 on 18 Sept 2021
Danke das Sie uns Bewertet haben. Ihr Dorint an der Messe Köln

10/10 Excellent

Farhang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from patrice 16 on 29 Sept 2020
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt und dass Sie sich die Mühe gemacht haben uns zu bewerten. Mit herzlichen Grüßen, Ihr Dorint Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from patrice.16 on 11 Sept 2020
Lieber Gast, lieben Dank für Ihre 100 % Bewertung. Lob ist die beste Motivation für unser gesamtes Team. Wir freuen uns auf ein baldiges Wiedersehen! Herzliche Grüße aus der Domstadt, Ihr Dorint Team

4/10 Poor

Landroverman, Olten

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Expedia posts under car parking, that a few places are available. The hotel states, that no own parking spaces are available and that a public parking, which is connected to the hotel basement, is available only at a cost of 25 EUR per day. The description by Expedia is wrong and misleading.
Stayed 2 nights in Jul 2020
Response from patrice 16 on 4 Aug 2020
Dear client, we thank you for your positive review. Please refer to our parking garage prices to which you refer that we are in the same price segment (compared to our Cologne competitors). We are looking forward to meet you again in Cologne and welcome you in our hotel! With best regards Yours Dorint-Team

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Lack of service and cleanliness during COVID-19
We booked the Hotel because of its brands great reputation, and the fact that the DFL had approved the Hotel to host Soccer teams. Finding the prior guests beverages in our rooms refrigerator, was very disturbing; especially during current COVID-19 cleanliness requirements. When we addressed our concerns; in addition to a couple of other concerns; we received a disturbing lax response. As prior guests beverages were not removed the following day either; we approached the Housekeeper directly, learning that she was not aware at all. Breakfast & Dinner servers were good, but Culinary team very weak; with exception of one. Breakfast was less than mediocre and very inconsistent. Communication was poor; we ask about Spa area availability prior to arrival, and were told it was closed; but might open during our 11-day stay. We inquired again at check-in; requested to be informed when Spa would open. Needless to say; we learned during check-out that the Spa had opened July 1st; but we were never informed. Closing we would say; that we felt cheated on various services and occasions; and could have stayed at the Hyatt (for $18 more a night); Maritim and Pullman for less than what we paid. Providing us with a couple of Drink vouchers; which we were entitled to anyways, because of "every other day" Housekeeping service; did not make us happier. FD person should have realized that at the latest, when we requested the GM's business card.
Stayed 11 nights in Jun 2020
Response from patrice.16 on 17 Jul 2020
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. To this end, we would like very much apologize to you We would be delighted if you would give us a 2nd chance, so that we can show you that we can do better. Best regards yours Dorint Team

10/10 Excellent

Sunny, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
centrally located, awesome breakfast and German Clean!!
Stayed 2 nights in Feb 2020
Response from Sandra on 5 Mar 2020
Dear Client! We thank you for your positive review and are very happy you enjoyed your stay at the Dorint An der Messe in Cologne. Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently. We are looking forward to welcome you soon again! With best regards Dorint-Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival, we were given a room which, when we went to it, had obviously been smoked in. However, when we approached reception about this, we were given another room at our request. This room was much better. The spa area was good and very welcome after a day in the city. The breakfast choices were good and plentiful. The hotel is a distance from the city centre, but there is a tram which stops just outside. We found the reception staff helpful but VERY impersonal. It would have been good to have a warmer welcome such as 'We hope you enjoy your stay' and, on leaving, 'Hope to see you again'.
Stayed 3 nights in Jan 2020
Response from Sandra on 11 Jan 2020
Dear Guest, Thank you very much for your good review. We are very grateful for your constructive criticism. Only with the feedback of our guests is it possible to maintain or improve our services continuously. We assure you that our greatest concern is to always have satisfied guests in our houses who are always happy to come back and we very much regret that you have had to accept such problems. We apologize. Greetings from the cathedral city Your Dorint Team Dorint At the Cologne Fair

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from SAndra on 13 Jan 2020
Lieber Gast, vielen Dank für diese hervorragende Bewertung! Es freut uns sehr, dass es Ihnen bei uns gefallen hat und Sie sich wohl gefühlt haben. Vielleicht dürfen wir Sie ja bald einmal wieder bei uns in Köln oder in einem unserer anderen schönen Dorint Hotels & Resorts willkommen heißen. Herzlichst Ihr Dorint Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Patrice 16 on 4 Jan 2020
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns Sie bald wieder begrüßen zu dürfen. Herzliche Grüße aus dem Dorint Hotel Köln Messe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from patrice 16 on 4 Jan 2020
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns Sie bald wieder begrüßen zu dürfen. Herzliche Grüße aus dem Dorint Hotel Köln Messe

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Dorint needs a refresh to entice past clients back
I have used the dorrint for the last five years and this time it was more apparent that the hotel was less attractive that it was 5 years ago . We booked a superior room again but little things marred the stay and on reflection made us think we need to change to somewhere else. The breakfast this time was not included so we paid the 26 euros per person to eat in the restaurant but myself and partner and our friends after using the facility found the selection limited and even bland from our previous visits the cooked selection was or had been left for a period of time. We used the bar facilities in the evening this after a pleasant walk from the Dom but again from past experience we found nothing positive to compare with from the past visits .
Stayed 3 nights in Dec 2019
Response from patrice 16 on 2 Jan 2020
Dear Guest Thanks for your review Your team from the Dorint Hotel an der Messe

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Sandra on 19 Dec 2019
Lieber Gast, vielen Dank für diese hervorragende Bewertung! Es freut uns sehr, dass es Ihnen bei uns gefallen hat und Sie sich wohl gefühlt haben. Vielleicht dürfen wir Sie ja bald einmal wieder bei uns in Köln oder in einem unserer anderen schönen Dorint Hotels & Resorts willkommen heißen. Herzlichst Ihr Dorint Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming, room was warm and very clean. Didnt realise we had tea and coffee making facilities until the last day, they were not in an obvious location. The double room we booked didnt initially have a double bed but two single beds pushed together. After speaking to the reception we were moved to another room straight away. Hotel was a great location to travel into and around Cologne.
Stayed 3 nights in Dec 2019
Response from Sandra on 16 Dec 2019
Dear Client! We thank you for your positive review and we are very happy you enjoyed your stay at the Dorint An der Messe in Cologne. Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently. We are looking forward to welcome you soon again! With best regards Dorint-Team

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Part of a longer trip so was only here for one night but great reception and handy for where we wanted to be. Room was spacious and comfortable and great views
Stayed 1 night in Dec 2019
Response from Sandra on 16 Dec 2019
Dear client, we thank you for your positive review. We are looking forward to meet you again in Cologne and welcome you in our hotel! With best regards Yours Dorint-Team