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Reviews of Residence Inn by Marriott Cleveland University Circle/Medical Center

3 out of 5
Residence Inn by Marriott Cleveland University Circle/Medical Center
1914 East 101St St, Cleveland, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 308 out of 498 reviews" "
Rating 8 - Good. 106 out of 498 reviews" "
Rating 6 - Okay. 39 out of 498 reviews" "
Rating 4 - Poor. 24 out of 498 reviews" "
Rating 2 - Terrible. 21 out of 498 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brett Wolff, GM on 24 May 2024
Thank you for staying with us and for your review. We hope to welcome you again!

8/10 Good

Elaine, Jackson Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brett Wolff, GM on 24 May 2024
Thank you for staying with us and for your review. We hope to welcome you again!

10/10 Excellent

Tianyu, Austin

Stayed 1 night in May 2024
Response from Brett Wolff, GM on 24 May 2024
Thank you for staying with us and for your review. We hope to welcome you again!

10/10 Excellent

Johanna

Stayed 2 nights in May 2024
Response from Brett Wolff, General Manager on 16 May 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Mariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking had to wait for a spot
Stayed 1 night in May 2024
Response from Brett Wolff, General Manager on 16 May 2024
Thank you for staying with us and for your review! We hope to welcome you again!

8/10 Good

Tonya

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Hotel is perfect if you have to visit the Cleveland clinic. Staff is very nice. Several restaurants very close also
Stayed 2 nights in May 2024
Response from Brett W. GM on 9 May 2024
Thank you for staying with us and for your review. We hope to be of service again.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in May 2024
Response from Brett W. GM on 9 May 2024
Thank you for staying with us and for your review. We hope to be of service again.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Cleveland Clinic
Stayed 1 night in May 2024
Response from Brett W. GM on 9 May 2024
Thank you for staying with us and for your review. We hope to be of service again.

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brett Wolff, GM on 29 Apr 2024
Thank you for staying with us and for your review! We hope to welcome you again.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel is very convenient to University Circle and Cleveland Clinic, and the common areas are well-maintained. Our room was another story, however. A prior occupant had left a bag of garbage under the kitchen sink, which hadn’t been removed even though it was giving the entire room an obvious odor. The bathroom sink faucet was almost entirely detached from the countertop, making it only borderline functional.
Stayed 3 nights in Apr 2024
Response from Brett Wolff, GM on 22 Apr 2024
Thank you for staying with us and for your review. I am so sorry for the problem with your room. We will make sure this is addressed so it does not happen again. We hope to welcome you again.

10/10 Excellent

Radhika

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brett Wolff, GM on 22 Apr 2024
Thank you for staying with us and for your review. We hope to welcome you again.

8/10 Good

kristine

Stayed 1 night in Apr 2024
Response from Brett W. GM on 9 May 2024
Thank you for staying with us and for your review. We hope to be of service again.

8/10 Good

Theron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to visit CWRU
Stayed 3 nights in Apr 2024
Response from Brett Wolff, GM on 22 Apr 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Marc

Stayed 2 nights in Apr 2024
Response from Brett W. GM on 9 May 2024
Thank you for staying with us and for your review. We hope to be of service again.

10/10 Excellent

Schuyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel suite by Universirt. Great for college tours.
Stayed 2 nights in Mar 2024
Response from Brett Wolff, GM on 6 Apr 2024
Thank you for staying with us and for your review. We hope to be of service again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brett Wolff, GM on 6 Apr 2024
Thank you for staying with us and for your review. We hope to be of service again.

10/10 Excellent

Nathan

Stayed 1 night in Mar 2024
Response from Brett Wolff, GM on 22 Apr 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Kris

Stayed 2 nights in Mar 2024
Response from Brett Wolff, GM on 11 Apr 2024
Thank you for staying with us! We hope to be of service again.

10/10 Excellent

Quest

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, stylish, and well maintained. The staff was very helpful and friendly. The location was fantastic if you're going to Cleveland Clinic, with it being a 1 minute drive or a 5 or 6 minute walk
Stayed 2 nights in Mar 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi need to be added that’s it other then that awesome
Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

8/10 Good

Lin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and big. Love the kitchen. Parking is good but need to pay for it. Love the gym. Love the staff service. Breakfast should be updated. Scrambled eggs and Sandwiches are not fresh. Would be great if they provide some salad. Grocery nearby is not convenient.
Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We will review your feedback with our team. We hope to welcome you again.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

6/10 Okay

Jeffrey C

Business traveller
Liked: Staff & service
There were no major problems, but the room was simply average. The room was very small compared to other Residence Inns. The shower had mildew in the seams around the edges. Not bad, just not what I'd expect at a Marriott.
Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
We are sorry that we did not exceed your expectations, which is always our goal. Your feedback has been reviewed with our team to ensure improvement is made.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Fereshtah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and friendly staff
Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Very close to downtown Cleveland without the noise of being downtown.
Stayed 1 night in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

WALTER

Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

2/10 Terrible

Tamaris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room stench is horrible
Our room stunk so bad like wet dog the floor and carpet was disgusting. The staff was cool but I couldn’t get comfortable because the stench was horrible. We had our baby with us I’m sad she had to experience this. We will be showering and bathing thoroughly after leaving that stinking room. Ew. Replace the carpet or at least clean the carpet
Stayed 1 night in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
This experience is not up to our standards. I am sorry for the inconvenience you had. We will use your feedback with our team to ensure it does not happen again.

10/10 Excellent

Talia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Jamie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and bedding. Great room layout. Nice and comfortable room. Looked to be new or upgraded.
Stayed 1 night in Feb 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far from downtown
Enjoyed my one night stay. Up to date. Maybe 4-5mes from downtown which was a plus. Bed was comfortable, nice hot shower wld stay again.
Stayed 1 night in Feb 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Lori

Stayed 1 night in Jan 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Alyssa

Stayed 1 night in Jan 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Mallory

Stayed 2 nights in Jan 2024
Response from Brett Wolff, GM on 25 Mar 2024
Thank you for staying with us and for your review. We hope to welcome you again.

10/10 Excellent

Kaylee

Stayed 1 night in Jan 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Travis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

6/10 Okay

Wie-Cheng

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe fromt desk staff were realy helpful telling us how to use the shuddle to the Clinic, where was the best place get dinner & breakfast. Also the hotel engineer came to oyr resque. Parking very easy! The room was very clean and comfortable. We will be back in February!!
Stayed 1 night in Jan 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Michelle

Stayed 2 nights in Dec 2023
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Chul Kyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

Oded

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.

10/10 Excellent

SAUNDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brett Wolff, GM on 7 Feb 2024
Thank you for staying with us and for your review! We hope to welcome you again.