Exterior

Reviews of Days Inn & Suites by Wyndham Cleburne TX

2 out of 5
Days Inn & Suites by Wyndham Cleburne TX
2005 N Main St, Cleburne, TX

Reviews

7.0

Good

Rating 10 - Excellent. 105 out of 406 reviews" "
Rating 8 - Good. 115 out of 406 reviews" "
Rating 6 - Okay. 83 out of 406 reviews" "
Rating 4 - Poor. 54 out of 406 reviews" "
Rating 2 - Terrible. 49 out of 406 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Christian

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Not very clean. I only stayed for 1 of the 3 nights I reserved. Technically I did not even sleep there. Just a shower and let. Blood stains on mattress and outside front door. Pet friendly. Manager was nice.
Stayed 3 nights in May 2024
Response from Sophia CSR on 21 May 2024
Hi Christian,Thank you for recognising us as a pet-friendly hotel and you also found our manager nice. However, your other concerns regarding the mattress and the front door are noted and will escalate them to our team for investigation.We hope to see you again in the future.

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 15 May 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Jeniffer

Travelled with partner
It was close to a bigger highway.
Stayed 6 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that our location's proximity to a major highway was convenient for you. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the linens in our room which looked brand new, AC worked great which a big plus for me, staff were friendly.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Appreciate your 4-star rating and positive feedback! We're delighted to hear that you enjoyed the fresh linens in your room and found the AC to be efficient during your stay. Our team takes great pride in providing excellent service, and we're pleased that you found them to be friendly. We look forward to welcoming you back for another fantastic experience soon!

10/10 Excellent

Wendell

Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 May 2024
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful 5-star rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

jorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Just a cockroach in the bathroom and an unclean toilet.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this 5-star rating and comment. We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Charles

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a horrible experience n will never stay again at any Days Inn due to this experience all trust is lost the check in was completely uncalled for they had to run our card several times before we could check in n we will be checking our account when we get home n the next time we will ask who the owners are the room was dirty the rug was dirty the air conditioner was dirty the couch was dirty the refrigerator was not cool the stove was dirty the staff that comes in to clean told us that they were short staff n could not give us clean bedding they just made the bed in front of us n placed towels in the restroom n told us that the manager n owner were aware of all of this n do nothing n that they only clean twice a week this place should not be open should be shut down cleaned n renovated all over again u can not run a place like this we could hear other people being loud running up n down the hallway My husband said it smelled was very disappointed n would never return if anyone sees this we hope that we can get a complete refund n Thanks for nothing Days Inn 2005 N Main Claiborne Texas
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. I hope you will consider giving us another chance to exceed your expectations in the future. If you have any further problem regarding the refund, please call up the property for the resolution.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small kitchenette with 2 burner stove, microwave, medium refrigerator, & cabinets. Suitable for a longer stay.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,A hearty thanks for your review. We're delighted to hear that our small kitchenette, equipped with all the essentials including a 2-burner stove, microwave, medium refrigerator, and cabinets, suits your needs for a longer stay. Thank you for the wonderful 5-star review! We aim to provide a comfortable and convenient experience for all our guests, and we're thrilled that you enjoyed your time with us. Looking forward to welcoming you back soon!

4/10 Poor

Heather

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankfully only stayed one night. Very noisy. Check in was rushed and rude.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,We appreciate your feedback and regret any discomfort during your stay. Our goal is to provide excellent service, so we're disappointed to hear that your check-in was rushed and rude by our staff. We'll address this and the noise issue with our team to maintain our commitment to quality service. Your feedback is valuable, and we hope for the opportunity to exceed your expectations in the future.

6/10 Okay

Ryan

Business traveller, Travelled with pets
Disliked: Staff & service, amenities
They didnt vacuum or clean the floors at all the entire time i was there. The microwave broke and they wouldnt come fix it. Then there was nothing on expedia about them charging extra for a pet. They charged me 20$ a day at the end of my stay. I will never stay there again
Stayed 28 nights in Feb 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,Thank you for providing feedback on your experience. We apologize for any inconvenience you had during your stay and promise you that we will promptly address the cleanliness and maintenance issues you raised. The 20 pet fee is noted at the hotel and on our website. We apologize if this was overlooked while booking. We try to improve and hope to serve you better in the future.

8/10 Good

Madison

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was super quit and clean , beds were super comfortable , everyone was nice and respectful . Kid safe and friendly.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Mar 2024
Dear Guest,We're grateful for your 4-star review! It's wonderful to hear that you appreciated our quiet and clean environment, comfortable beds, and our friendly and respectful staff. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We look forward to serving you again!

6/10 Okay

ALAN

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Room was nothing like advertised in picture on website - it was adequate but misleading. Staff was friendly but not helpful, ask for more coffee packets but was told they thought were out but would try to bring to my room - never did ! Breakfast was very disappointing.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 17 Feb 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Lonnie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 17 Feb 2024
Dear Guest,We are sad to see this rating. We apologize for any inconvenience caused. Please provide us with more details about your experience so that we can address your concerns and improve our services.

2/10 Terrible

Gilton

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Dear Guest,We are sad to see this rating. We apologize for any inconvenience caused. Please provide us with more details about your experience so that we can address your concerns and improve our services.

2/10 Terrible

Aramis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good for commercial company business.
My boyfriend had a horrible stay. We called to make sure there was parking for a commercial vehicle ahead of time and the front desk assured there was. He arrived late from driving 10 hours to find out there was no parking. He spent 3 hours trying to fit it in an area. We are never using this hotel again and taking our business somewhere else. If people are just trying to make money and disregard people. No thanks!
Stayed 1 night in Jan 2024
Response from Sophia CSR on 8 Feb 2024
Dear Guest,We regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

8/10 Good

Kaley

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Andy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were polite and helpful. The hotel itself appears safe, but it is between two motels that appear dingy and old. My check-in was quick. My room was fairly clean. Overall, my experience was decent.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 16 Jan 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We're delighted to hear that our staff provided polite and helpful service and that your check-in was quick. We appreciate your observation about the hotel's safety. We'll continue to strive for improvements to enhance the overall experience. We look forward to welcoming you again!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, room was great, comfortable and clean. Generally, staff was fine. reakfast options could have been a little better.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Dear Guest,We greatly appreciate your positive 4-star review! It brings us joy to learn that you found the room to be excellent, comfortable, and impeccably clean. Your feedback regarding our staff is valued, and we are committed to improving our breakfast options to better align with your expectations. We eagerly anticipate the opportunity to host you again, ensuring an even more enjoyable stay on your next visit.

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay ever
When we got there I had booked a room 2 queen for 2 adults 1 child it was decided last minute to bring another child. We were quoted a price 80.15 taxes an everything , 1 additional child they charged us 96.00 wasn't worth it couldn't take a shower there was blood in the shower a the room could have been cleaner . The room would have been fine for 4 people the price shouldn't have gone up just for 1 more person ,a the blood topped off for worse stay anywhere.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. We will investigate your concerns with our team for prompt action. If you have any further concerns related to this situation please feel free to call up the property. We hope to serve you better next time.

4/10 Poor

Matt

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,Thank you for choosing to stay with us. Since you have rated us below 5; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was the breakfast time should have been from 7am to 10am
Stayed 1 night in Nov 2023
Response from Sophia CSR on 29 Nov 2023
Dear Guest,Thank you for your positive feedback and 4-star rating! We will always ensure that we keep delighting you with our facilities and services. We appreciate your input regarding breakfast timing and will certainly consider it for future improvements. We hope to welcome you back soon for another great experience.

2/10 Terrible

Zachary

Stayed 1 night in Nov 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly. Staff was kind and curtious
Stayed 1 night in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Hi Donna,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Carrie

Travelled with family, Business traveller
Disliked: Staff & service
Staff unfriendly door stuck as unopened or closed it . Otherwise it was ok
Stayed 5 nights in Nov 2023
Response from Sophia CSR on 18 Nov 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. However, We apologize for the inconvenience you experienced with our staff and the door. We appreciate your input and will address these issues to ensure a better experience in the future. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Edward

Stayed 2 nights in Nov 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

Lenore

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Lenore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Mordechai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Phillip

Disliked: Property conditions & facilities
Garbage assistance near Cleburne
Absolutely garbage. The woman there cancelled my reservation the morning of and i selected to pay cash. I called to speak to assure check in time and then drove 5 and a half hours to find out my room was cancelled. She then suggested i go to her sister property motel 8 when i got there the guy decided he didnt "want my money nor business there"
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 28 Oct 2023
Dear Guest,We apologize for the inconvenience you faced. Our team takes such matters seriously. We assure you that we will investigate the situation and take appropriate action to prevent any future occurrences. Thank you for bringing this to our attention.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Cheap should not mean everything is broken
Broken faucets, broken electrical socket covers, the room smelled, there was a nail sticking out of the carpet! The breakfast consisted of toast, waffles, and bananas. A light was broken so the room stayed dingy-looking and dark. I was not impressed
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 25 Oct 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 25 Oct 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable we enjoyed our stay. We would stay there again. I do think there are some updates around the property, they could do, that would make a big difference!
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 28 Oct 2023
Dear Guest,Thank you for your 4-star review! We're thrilled you enjoyed your comfortable stay and appreciate your feedback. We're always looking for ways to enhance our property and will certainly consider your suggestions. We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Sophia CSR on 20 Sept 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was run down and the room smelled musty. Parts were under construction.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 13 Sept 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay. We are actively working on improving the property, including addressing the musty smell and ongoing construction. We appreciate your feedback and hope you consider giving us another chance in the future.

4/10 Poor

Roy

Liked: Cleanliness, room comfort
Hotel Has Gone Downhill In Past 15 Years
The good news - the room was pretty clean and the bed was comfortable. The bad - the check-in process took too long despite reserving the room in advance. The breakfast was very poor - even by budget hotel standards. We showed up at 8:30am to eat and the only things available were waffle mix to make waffles, a couple packages of instant oatmeal mix, 2 types of sugar-laden cereals, a few pieces of bread to make toast, one banana and 3 small apples, one that was rotten when I bit into it. We stayed in this hotel 15 years ago and it was a much better experience.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 5 Sept 2023
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you found the room clean and comfortable. However, we apologize for the inconvenience you experienced during check-in and for the disappointing breakfast options. We appreciate your loyalty as a returning guest and regret that your recent stay did not meet your expectations. Your feedback is valuable to us, and we will work to improve these aspects of our service. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Sophia CSR on 9 Aug 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Beth

Liked: Staff & service
I was on first floor with a lot of hall noise.
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 8 Aug 2023
Dear Guest,Thank you for your feedback. We value your business and appreciate you choosing us. However, We apologize for any inconvenience caused by the hall noise during your stay on the first floor. We cannot change the past now; however; I assure you that we will take appropriate measures to make our hotel room sound insulation. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Danielle

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in for our two night stay, the front desk agent was helpful which was nice after a 900 mile trip from Iowa. When we first walked into the room the AC unit was off as well so the room was hot and smelled horribly musty. We went into the room and as I have worked in the housekeeping industry before I knew a couple things I wanted to check. There were 2 light bulbs out, the tub barely drained, the filters in the AC unit were disgusting, and we rented a kitchenette suite but there were no provided Pots, Pans, Plate ware, or even Silverware. So I guess we were expected to travel with our own kitchen supplies and not just food to cook with. We checked out a day early and stayed on a friends couch for the remainder of my Bachelorette Trip in Texas.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 19 Jul 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay. We appreciate your kind words about our helpful front desk agent. We regret that the room conditions fell short of your expectations, and we apologize for the issues with the AC, musty smell, light bulbs, tub drainage, and lack of kitchen supplies. We understand your frustration and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We apologize for any disruption caused to your Bachelorette Trip and hope to have another opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

Gordon

Liked: Staff & service
The property was very nice at first sight. However, I cannot give you a good rating due to the roach problem. Once it is cleared up I think you will be fine
Stayed 1 night in Jul 2023
Response from Sophia CSR on 17 Jul 2023
Dear Guest,Thank you for your feedback. We're glad you found the property appealing, but we apologize for the inconvenience caused by the roach issue. Rest assured, we're actively addressing the problem, and we hope to improve your experience in the future.

10/10 Excellent

Curtis

Business traveller
Breakfast was late and no coffee
Stayed 3 nights in Jun 2023
Response from Sophia CSR on 5 Jul 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We apologize for the inconvenience caused by the late breakfast and missing coffee. We'll ensure better service in the future to meet your expectations. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy location, nice stay
it was safe and dog friendly
Stayed 1 night in Jun 2023
Response from Sophia CSR on 23 Jun 2023
Dear Guest,Thank you so much for your amazing 10-star rating and for sharing your positive experience! We are thrilled to hear that you found our establishment to be safe and dog friendly. We sincerely appreciate your support and hope to have the pleasure of hosting you and your dog again in the future.

8/10 Good

bobby

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jun 2023
Response from Sophia CSR on 16 Jun 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Jeri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and bed very comfortable. Only issue is that it was difficult to regulate coolness-either too cool or muggy. But overall a thumbs up!
Stayed 1 night in Jun 2023
Response from Sophia CSR on 12 Jun 2023
Dear Guest,Many thanks for the review with the positive comments and 8-star ratings. We are glad to know that you were pleased with the comfortable bed and clean room and will surely forward your valuable feedback to our team for improvements. We assure you the best of our services at all times.

10/10 Excellent

kathleen, show low

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful. They were quick to response to our requests for room change to a room away from traffic. The room was clean and had a nice mini kitchen.
Stayed 1 night in May 2023
Response from Sophia CSR on 31 May 2023
Dear Guest,We're thrilled to hear that our staff was friendly and helpful throughout your stay. We're glad we could promptly accommodate your request for a room change to a quieter location. It's great to know that you found the room clean and enjoyed the convenience of the mini kitchen. We appreciate your 5-star rating and hope to welcome you back in the future!

4/10 Poor

Joseph

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Bed was comfy and ac kicked but the out side looks new but inside very old
Stayed 2 nights in May 2023
Response from Sophia CSR on 30 May 2023
Dear Guest, We appreciate your positive comments about the comfortable bed and the effective air conditioning. We apologize for any discrepancy between the outside appearance and the interior condition. We will take your feedback into consideration to improve our overall guest experience.

8/10 Good

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Sophia CSR on 31 May 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

Debbie

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They allowed pets.
Stayed 3 nights in Apr 2023
Response from Sophia CSR on 12 May 2023
Hi Debbie,Thank you for your feedback regarding the pet policy. But We are sad to see this rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

Dale

Stayed 3 nights in May 2023
Response from Sophia CSR on 10 May 2023
Hi Dale,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Frank

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
biz trip cleburne
the rate probably was about 10 dollars higher than i would have like for the type property, but overall it was not terrible...would stay there again.
Stayed 1 night in Apr 2023
Response from Sophia CSR on 25 Apr 2023
Hi Frank,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall, despite the slightly higher rate. We appreciate your business and look forward to welcoming you back in the future.