Breakfast served

Reviews of iStay Hotel Ciudad Juarez

3.5 out of 5
iStay Hotel Ciudad Juarez
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juarez, CHIH

Reviews

8.2

Very good

Rating 10 - Excellent. 517 out of 1015 reviews" "
Rating 8 - Good. 241 out of 1015 reviews" "
Rating 6 - Okay. 95 out of 1015 reviews" "
Rating 4 - Poor. 67 out of 1015 reviews" "
Rating 2 - Terrible. 95 out of 1015 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Luz

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy mal los cuartos del hotel y me hicieron el cobro a mi tarjeta 2 veces
Stayed 2 nights in May 2024
Response from GM on 27 May 2024
Gracias Luz por su opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas, debido a que la informacion no llegó correctamente a nuestro sistema con las indicaciones de la forma de pago. nuestro aliado comercial podrá apoyarle con el reembolso. Estamos para servirle.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from GM on 22 May 2024
Muchas gracias Jorge por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, amenities
Safety on rooms reception level and close to reception, lots of guards.
Stayed 1 night in May 2024
Response from GM on 21 May 2024
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

10/10 Excellent

Jacob

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice place was very clean
Stayed 4 nights in May 2024
Response from GM on 21 May 2024
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

6/10 Okay

lorenzo

Travelled with family
Liked: Staff & service, amenities
extremely hot in common areas, it feels like a beach hotel… my room had a bad smell, they were able to move me to a different room but the experience wasn’t good at all
Stayed 1 night in May 2024
Response from GM on 19 May 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I've ever stayed at!
Stayed 2 nights in Feb 2024
Response from GM on 14 May 2024
Thank you very much Samantha for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, everything works fine, it smells good and staff is nice and ready to help.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

10/10 Excellent

TOMAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and breakfast was exelent
Stayed 1 night in May 2024
Response from GM on 13 May 2024
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

10/10 Excellent

Alfonso

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is by far the best hotel i have stayed at in Juarez. I travel a lot to Juarez and this will be hotel from now on. The staff was very friendly, the restaurant was good. I highly recommend this place
Stayed 1 night in Apr 2024
Response from GM on 9 May 2024
We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

10/10 Excellent

Ricardo Emilio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it because is very comfortable.
Stayed 2 nights in May 2024
Response from GM on 9 May 2024
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

8/10 Good

Paola A

Travelled with family
Liked: Staff & service, amenities
I stay years ago, now I can tell that bed looked old for me. And the breakfast without flavor :(
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luisa

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 19 May 2024
Gracias Luisa, nos da gusto saber que disfrutó de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirles nuevamente.

4/10 Poor

ELBA

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I wasn’t too happy the sheeted in one of the beds was dirty, then I was scared cause 3 times someone was peeking or maybe trying to get in but since he saw me he left but he did three times into the glass door that’s gives you view
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Gracias Jose, por sus comentarios trabajamos para mejorar nuestros servicios diariamente, nos da gusto saber que disfrutara de su estancia, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

10/10 Excellent

Sergio

Stayed 1 night in Mar 2024
Response from GM on 22 Apr 2024
Gracias Sergio por hospedarse con nosotros. Agradecemos su evaluación. Es un placer poder servirles.

10/10 Excellent

José

Stayed 2 nights in Mar 2024
Response from GM on 15 Apr 2024
Gracias Jose por hospedarse con nosotros. Agradecemos sus comentarios. Es un placer poder servirles.

6/10 Okay

Jesus

Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
Gracias Jesus por sus comentarios trabajamos para mejorar nuestros servicios diariamente, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

6/10 Okay

Ivette

Travelled with group
Liked: Staff & service, amenities
Rooms need an upgrade they look old
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure needs fixing
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

10/10 Excellent

Aurhur

Liked: Amenities
Nice
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

10/10 Excellent

claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness and great customer service.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Muchas gracias Roberto por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excellent

Wilmar

Stayed 3 nights in Feb 2024
Response from GM on 20 Mar 2024
Gracias Wilmar por su preferencia y valorarnos con cinco estrellas, es un placer poder servirles.

10/10 Excellent

Rita

Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Gracias rITA por hospedarse con nosotros. Agradecemos su evaluación. Es un placer poder servirles.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Abdon

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Sentimos que no disfrutara al máximo de su estancia con nosotros; trabajaremos en resolver el problema señalado. Agradecemos su preferencia, Gracias por su opinión

2/10 Terrible

EDNA

Disliked: Cleanliness, staff & service, property conditions & facilities
No ac Hot hot room
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

6/10 Okay

Rafael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Las condiciones del hotel son viejas en general. La television es de muy vieja tecnologia. Durante mi estancia 1 de los dos elevadores no funcionaba y por varias horas el 2do elevador tambien se descompuso. Mi llave de la puerta se desprogramos 2 veces y realmente fue molesto. Ademas la refrigeracion no funcionaba, solo tenia la opcion de calefaccion. Pague un precio muy rasonable pero no creo justifique lo deteriorado del lugar.
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Gracias Rafael por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro y poder ofrecerle una mejor experiencia.

4/10 Poor

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Sentimos que no disfrutara al máximo de su estancia con nosotros; trabajaremos en mejorar nuestras instalaciones y servicio. Agradecemos su preferencia, Gracias Jaime por su opinión.

6/10 Okay

Guillermo

Good location
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Muchas gracias Chistopher por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

4/10 Poor

Luis

Stayed 2 nights in Feb 2024
Response from GM on 17 Feb 2024
Sentimos que no disfrutara al máximo de su estancia con nosotros; trabajaremos en mejorar nuestras instalacione sy servicios. Agradecemos su preferencia, Gracias Luis por su opinión

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one problem, our area was not quiet. We could hear carts going to the kitchen, several of them. This was at about 5 am. And then the noise from the pool. That started at about 7 am. Hard to relax after a long drive.
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again

10/10 Excellent

Andres

Stayed 1 night in Jan 2024
Response from GM on 21 Mar 2024
Gracias Andres por hospedarse con nosotros. Agradecemos sus comentarios. Es un placer poder servirles.

8/10 Good

Luis

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
1 of the elevators did not work. The tv did not work either
Stayed 3 nights in Feb 2024
Response from GM on 14 Feb 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Gracias Ricardo por su preferencia, nos da gusto saber que disfrutó de su estancia con nosotros, esperamos vuelva a visitarnos será un placer recibirle nuevamente.

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

10/10 Excellent

Luis

Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Muchas gracias Luis por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

8/10 Good

Raul

Travelled with partner
General condition of the hotel going bad..tear carpet on the hallway..rooms need improvement
Stayed 1 night in Jan 2024
Response from GM on 27 Jan 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

10/10 Excellent

Marisol

Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Muchas gracias Marisol por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

4/10 Poor

Carlos, Midland Tx

Disliked: Staff & service, property conditions & facilities
Old tv and poor breakfast
Stayed 3 nights in Jan 2024
Response from GM on 18 Jan 2024
We felt that he did not enjoy the maximum of his stay; We will try to solve the problem indicated. Thank you for your feedback.

8/10 Good

Ruby

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We like it because of the pool for the kids and that it's indoors, it's definitely our favorite place to stay when we visit Juarez.
Stayed 3 nights in Dec 2023
Response from GM on 8 Jan 2024
We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

10/10 Excellent

jesus M.

Stayed 1 night in Dec 2023
Response from GM on 22 Jan 2024
Gracias Jesus por su prferencia, nos da gusto saber que disfrutó de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirle nuevamente.

2/10 Terrible

Fernando

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I mean thugs property is a okay economical not deserve the VIP status at all
Stayed 1 night in Dec 2023
Response from GM on 3 Feb 2024
We felt that he did not enjoy the maximum of his stay;. Thank you for your feedback.

4/10 Poor

GARCIA

Disliked: Cleanliness
No hot water
Stayed 1 night in Dec 2023
Response from . on 29 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023
Response from . on 26 Dec 2023
Gracias Roberto por su preferencia, nos da gusto saber que disfrutó de nuestras instalaciones y servicios. Esperamos regrese pronto será un placer recibirles nuevamente.

8/10 Good

JUAN

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from . on 26 Dec 2023
Gracias Juan por sus comentarios trabajamos para mejorar nuestros servicios diariamente, nos da gusto saber que disfrutara de su estancia, esperamos vuelva a hospedarse con nosotros, será un placer recibirle nuevamente.

10/10 Excellent

Jesus manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful.
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your stay with us. It is something that our staff is proud , and we value your opinion . We hope you visit us again.

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could never connect to the wifi from my room. The room had an old smell, the property has not been updated for a very long time. The elevator does not seem very safe. There was no trash bin in the room, the room description said there was an in-room safe and there was not. There was nothing premium on this property except the location.
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.