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Reviews of Hotel Chula Vista

2.5 out of 5
Hotel Chula Vista
Paseo Triunfo De La Republica No. 3555, Col. Universidad, Ciudad Juarez, CHIH

Reviews

6.0
Rating 10 - Excellent. 26 out of 134 reviews" "
Rating 8 - Good. 27 out of 134 reviews" "
Rating 6 - Okay. 24 out of 134 reviews" "
Rating 4 - Poor. 23 out of 134 reviews" "
Rating 2 - Terrible. 34 out of 134 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

humberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
el agua apesta y las personas de seguridad prepotentes
Stayed 1 night in May 2024
Response from . on 25 May 2024
Lamentamos el inconveniente, trabajamos en equipo para mejorar el servicio. Saludos

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that was given the key didn’t work and we had to open the window to get into our room each time. They didn’t change us to a room. When they wanted to change us we were told that they rented the room already. We had to just deal with it. The beds were hard like we slept on a board. I would not suggest the motel. I will never stay here again. It seems when you get a room on these online sites they give you the worst rooms with problems.
Stayed 3 nights in Sep 2023
Response from . on 5 Sept 2023
Lamentamos su mala aexperiencia. Estamos trabajando en equipo para mejorar el servicio. Saludos.

2/10 Terrible

Eric

Stayed 1 night in Jul 2023

6/10 Okay

Luis C

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is outdated and rooms are dated. Staff is nice and accommodating as possibly. Room i had was dirty only one light bulb in shower area and one in main. Area. Bathroom was dark and dingy. The tv was going on and off. No ice machine at all. And if you have an emergency at night.. good luck the phones in the rooms where not working.
Stayed 1 night in May 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
This has to be the worst hitel I have stayed in. The room had no towels, no hot water, no soap, the TV did not work. And they gave us the room with giving us a key. The hotel was nothing that was on the web site. The information posted on web site was out dated and not correct. I will say that after complaining to Expedia, the management offered to upgrade us to a suite, but at that point it was to late and I booked hitel at other location. I never got refund and customer support with Expedia was the worst. My rate of all was -100. Please do not stay at this location. You have been warned.
Stayed 2 nights in May 2023

2/10 Terrible

Jaime

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Manuel

Liked: Staff & service, amenities
Very friendly environment
Stayed 8 nights in Mar 2023

2/10 Terrible

SONIA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, noise, old
Stayed 1 night in Dec 2022

4/10 Poor

Tom

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Alfredo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I like the area was close to all stores and parks but the hotel was horrible staff was so rude
Stayed 1 night in Jul 2022

6/10 Okay

Omar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in May 2022

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I got the hotel around 5:00 pm . I walked into the lobby. They ask me for my ID they got a copy . Later they asked me for a deposit of 200 pesos equals to 10 dlls that was for the security it the key plus the tv control. Later a security escorted me to the room . Buy the key didn’t work at all this happened three times . Then he asked me. If you don’t like you can cancel the room, of course I canceled the room but I didn’t get any refund because I did my reservation throu Expedia . I called Expedia but unfortunately they never answer as well.
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We stayed a night here because we were having to fly out of juarez and needed a hotel to stay. The staff was super friendly but the place needs some remodeling. The pillow cases seem extremely worn out to the point they’re yellow. The towels to use for the shower were damp. And in the morning when we woke up some had a few mosquito bites. Or so we hope it was..
Stayed 1 night in May 2022

2/10 Terrible

Rafael

Stayed 1 night in May 2022

8/10 Good

Yves, Brooklyn

It was ok
Stayed 1 night in Apr 2022

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

4/10 Poor

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2021

4/10 Poor

Miguel

Travelled with family
Disliked: Amenities, property conditions & facilities
It was small n modest
Stayed 1 night in Nov 2021

2/10 Terrible

Delia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
first of all my reservation was all wrong next they didnt have the room that i had choosen then the charge was so high and the room was not at all good the tv no working no confort the bed was harder than hard the shower had no hot water noise throught the property hrs of the night very bad experience ..never was i given an refund or something like a discount
Stayed 1 night in Oct 2021

2/10 Terrible

Rick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lied to
Place horrible pictures on web site not correct ones need to be updated. Shower was filty 2 towels no more than that door had a crack broken piece off where anyone can stop and look in peep hole has wad of paper shoved in hole. Anyone can push out. Mattress was not comfortable at all NEXT TIME WILL Take pictures
Stayed 2 nights in Oct 2021
Response from Melissa Baca on 28 Oct 2021
Nos interesa su comentario, lo tomaremos en consideración.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Conrado

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They didn’t have my reservation on file and the front desk agent was doubting if I made the reservation even if I explain to him that o did through Expedia. He asked me how much I was charged
Stayed 1 night in Aug 2021

2/10 Terrible

Claudia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Jacqueline Hernández on 20 Mar 2021
Gracias por su reseña. Seguiremos trabajando en equipo, para así poder satisfacer sus necesidades. Bendiciones!!!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021
Response from Jacqueline Hernández on 20 Mar 2021
Gracias por su reseña. Seguiremos trabajando en equipo, para así poder satisfacer sus necesidades. Bendiciones!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleqn
Very clean
Stayed 1 night in Jun 2020

2/10 Terrible

Santiago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Jacqueline Hernández on 10 Feb 2020
Gracias por su reseña. Seguiremos trabajando en equipo, para así poder satisfacer sus necesidades. Bendiciones!!!

8/10 Good

ARG, New Mexico

Travelled with family
It was a basic room in Mexico. Not sure elegant and not too fancy but it was a place to sleep.
Stayed 2 nights in Jan 2020
Response from Jacqueline Hernández on 10 Feb 2020
Gracias por su reseña. Seguiremos trabajando en equipo, para así poder satisfacer sus necesidades. Bendiciones!!!

8/10 Good

Sandra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jacqueline Hdez on 2 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, helpfull and very respectfull
Stayed 3 nights in Dec 2018
Response from Jacqueline Hdez on 9 Jan 2019
Thanks for your review. We will continue working as a team, to meet your needs. Blessings!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Can’t complain for the price
Absolutely amazing staff that did everything they could to make our stay as comfortable as possible. You have to leave a refundable deposit for TV remote. Room windows don’t lock. Building and furniture are dated. Breakfast is very good.
Stayed 2 nights in Nov 2018
Response from Jacqueline Hdez on 21 Nov 2018
Thanks for your comments. We will continue working as a team, in order to satisfy your needs.

2/10 Terrible

Abigail, El Paso, TX

Disliked: Staff & service, property conditions & facilities
I turned on the ac and didn’t work it was blowing heat instead. The key to our room didn’t work. Asked the staff for help and didn’t believe me. Horrible service and horrible hotel.
Stayed 1 night in Oct 2018
Response from Jacqueline Hdez on 25 Oct 2018
Gracias por sus comentarios. El personal de mantenimiento le pudo haber ayudado con este inconveniente. Ya que en nuestra ciudad los días han estado muy fríos. Por esta razón, se les dio mantenimiento a las calefacciones. Respecto a la llave no se si le explicaron que si la manivela esta para arriba no le va abrir la puerta, es parte de la seguridad de nuestro hotel. De igual manera se le brindo ayuda.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional and on top of everything
Very traditional on it's culture and accident it's an owner operated hotel.
Stayed 1 night in Oct 2018
Response from Jacqueline Hdez on 12 Oct 2018
Gracias por su reseña. Seguiremos trabajando en equipo para así, poder satisfacer sus necesidades.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Jacqueline Hdez on 12 Oct 2018
Gracias por su reseña. Seguiremos trabajando en equipo para así, poder satisfacer sus necesidades.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Jacqueline Hdez on 12 Oct 2018
Gracias por su reseña. Seguiremos trabajando en equipo para así, poder satisfacer sus necesidades.

4/10 Poor

Jesus

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018
Response from Jacqueline Hdez on 12 Oct 2018
Gracias por su reseña. Seguiremos trabajando en equipo para así, poder satisfacer sus necesidades.

2/10 Terrible

oira, texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Never work the Wi-Fi. No clean, old installations, smoke rooms, old carpets, old furniture, door key never work.
Stayed 1 night in Jul 2018
Response from Jacqueline Hdez on 2 Aug 2018
Thanks for your comments. We will continue working as a team, to provide you with a better service.

6/10 Okay

miguel

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
hard matrees..
Stayed 2 nights in Jul 2018
Response from Jacqueline Hdez on 2 Aug 2018
Thanks for your comments. We will continue working as a team, to provide you with a better service.

6/10 Okay

Cesar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Jacqueline Hdez on 14 Sept 2018
Gracias por su reseña. Seguiremos trabajando en equipo para así poder satisfacer sus necesidades.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
There is a cheaper hotel just down the street which has cleaner bed covers and mattresses. Chulavista's mattress had stains and so did the bed covers. They looked very, very old. Very disguting. I strongly suggest you book one block down the street. It is cheaper and you will get the same servicebut cleaner with beds.
Stayed 1 night in May 2018

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Mercedes

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
I didn’t get what I paid for, there was no pool. I had paid for double room, double beds but only got one room with two beds
Stayed 3 nights in Jan 2018

6/10 Okay

Race, Southwest US

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Juarez Mexico
Overnight stay when you are tired and just need to sleep. Hotel is dated, fixtures are old, a.c is tired. Very centrally located, not too close to their Centro, but not at edge of town either. Easy access to anywhere in Juarez, great places close by to eat. This is an old school hotel but is very affordable. For overnight and or short stays decent value.

6/10 Okay

Verified traveller

Liked: Cleanliness
Just to sleep
Place is ok if you need a place to crash. The AC is top notch though.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
We love it at Chula vista