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Reviews of TownePlace Suites by Marriott Chicago Lombard

2.5 out of 5
TownePlace Suites by Marriott Chicago Lombard
455 E 22nd St, Lombard, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 210 out of 410 reviews" "
Rating 8 - Good. 123 out of 410 reviews" "
Rating 6 - Okay. 37 out of 410 reviews" "
Rating 4 - Poor. 19 out of 410 reviews" "
Rating 2 - Terrible. 21 out of 410 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andreanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs too put regular beds back in rooms
Stayed 2 nights in Apr 2024

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor conditions all around, wpuld not recommend.
Pretty poor conditions, not inviting, customer service unpleasant. Toiletries not very nice. Wake up call requested was not received.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Se Young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best Hotel for visiting Chicago
This hotel is amazing. All staffs are really kind and the room s are clean and quiet. The kitchen is well maintained and all utilities work well.
Stayed 5 nights in Dec 2023

10/10 Excellent

eliane, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom suite had a nice layout. Bed was comfortable and quiet for a good nights sleep. The staff were friendly and helpful. The morning breakfast was good.
Stayed 3 nights in Nov 2023

8/10 Good

Cory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place to stay with a kitchen because I was staying for the whole week on business. I got what I wanted out of it.
Stayed 6 nights in Nov 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service
Staff are great. Clean rooms, though a little small for wheelchair use. Bed is way too soft. Would stay again.
Stayed 3 nights in Oct 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I had my meetings
Stayed 2 nights in Oct 2023

8/10 Good

Ronald

Travelled with family
Liked: Staff & service
Stayed 6 nights in Aug 2023

2/10 Terrible

Lonnie

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so sweet! They supported very well. I was staying there for 19days, We felt so comfortable safe and happy! Especially breakfast guy made our day every morning! Really appreciate it!
Stayed 16 nights in Jul 2023

8/10 Good

Mihail

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023

2/10 Terrible

Michael

Stayed 1 night in Jun 2023

10/10 Excellent

THOMAS, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very kind and helpful, and it was a good spot for an extended stay while between homes.
Stayed 14 nights in May 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2023

10/10 Excellent

Sarra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Employees in the lobby were very personable and professional. Room was well kept other than a few minor, fixable things (blown out light bulb). Accomodations were perfect for our group. Would definitely go to this location in the future.
Stayed 1 night in Jun 2023

6/10 Okay

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in May 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly and helpful, rooms were well kept and clean. they did double-bill us for it, but took care of it upon calling them.
Stayed 2 nights in Mar 2023

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. The room was very clean, and staff was professional.
Stayed 1 night in Mar 2023

10/10 Excellent

Korkney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome Crystal at the front desk was very helpful and nice
Stayed 2 nights in Feb 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and staff friendly
Stayed 5 nights in Feb 2023

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always come here
Breakfast was awesome—there were egg quiche, breakfast sandwiches, waffles, and more. The room had a kitchen with utensils, the bed was comfortable, and the WiFi worked well. The only thing I didn’t like was there were some stains in the sheets…including one spot of what looked like blood.
Stayed 1 night in Oct 2022

8/10 Good

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were fine the staff went well beyond the call of duty. I would come back simply because of them.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Pavan kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was good
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 night stay.
Great customer service. Clean room, safe location and plenty of parking. Wifi and hot breakfast was very good. Highly recommend!
Stayed 1 night in Jul 2022

2/10 Terrible

PETER

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff!!!!!!!!!!! Rudest people I have came across in a long time! No toilet paper, Kleenex in the room, had to go and get it ourselves….. sheets were filthy but couldn’t get anyone upstairs to come and change so we slept on top of the comforter…… so furious but was desperate since we were on a long road trip and just needed sleep. This hotel is not a recommendation I would make, rather sleep in my car next time.
Stayed 16 nights in Jul 2022

10/10 Excellent

Gustave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Jun 2022

8/10 Good

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TownePlace is always reliable for good accommodations and excellent service
Stayed 1 night in May 2022

8/10 Good

John

Liked: Staff & service, amenities, property conditions & facilities
This is a great location plus it's a haven for restaurant choices very close.
Stayed 4 nights in Mar 2022
Response from TownePlace Suites on 1 Apr 2022
Thank you for staying with us!

6/10 Okay

Tara

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
overall was not a fan. bathroom was gross and there was hair on the towels.
Stayed 1 night in Mar 2022
Response from TownePlace Suites on 1 Apr 2022
Thank you for staying with us.

10/10 Excellent

Mai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel service was great! Clean and comfortable. Safe area! Food close by.
Stayed 2 nights in Mar 2022
Response from TownePlace Suites on 14 Mar 2022
Thank you for staying with us!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from TownePlace Suites on 24 Jan 2022
Thank you for staying with us!

4/10 Poor

William, Seattle

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Opted for the one-bedroom suite so we could have a kitchen and a separated bedroom. Kitchen had all of 3 glasses, 2 mugs (both of which were dirty), and no dish soap anywhere. The living area had two tables and a desk, but only one chair, so the tables aren't very usable. Have to eat meals on the couch I guess?
Stayed 1 night in Dec 2021
Response from TownePlace Suites on 24 Jan 2022
Thank you for staying with us.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lombard
Convenient to family
Stayed 2 nights in Nov 2021
Response from TownePlace Suites on 29 Nov 2021
Thank you for staying with us!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2021
Response from TownePlace Suites on 24 Nov 2021
Thank you for staying with us!

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from TownePlace Suites on 14 Sept 2021
Thank you for staying with us!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021
Response from TownePlace Suites on 20 Aug 2021
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 2 nights in Aug 2021
Response from TownePlace Suites on 7 Aug 2021
Thank you for staying with us!

4/10 Poor

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I mean...
To pay over $500 for a two night stay where housekeeping neglect trash drawers, white claw opened beverage behind the tv, and more trash behind trash can in bath area; an engineer sent twice to repair the dishwasher; a window AC to cool the main space; the remote control didn't work AFTER replacing the batteries; having killed three spiders is a rip off! But thx for the hot breakfast though
Stayed 2 nights in Jul 2021
Response from TownePlace Suites on 30 Jul 2021
Thank you for the honest feedback. Sorry you experienced these problems during your stay. We will work directly with the hotel team to ensure these problems do not happen in the future.

8/10 Good

Lawyonne

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a nice area.
Stayed 6 nights in Jul 2021
Response from TownePlace Suites on 26 Jul 2021
Thank you for staying with us!

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from TownePlace Suites on 21 Jul 2021
Thank you for staying with us!

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
I love that it has a kitchen it’s very convenient but the cleanliness is so poor it frustrates me because this is my fav hotel
Stayed 1 night in Jul 2021
Response from TownePlace Suites on 9 Jul 2021
Thank you for staying with us.

2/10 Terrible

Verified traveller

Stayed 13 nights in May 2021
Response from TownePlace Suites on 6 Jul 2021
Thank you for staying with us!

8/10 Good

Mónica

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from TownePlace Suites on 16 Jun 2021
Thank you for staying with us!