2 outdoor pools, pool loungers
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Reviews of Hotel Chapala Country

2.5 out of 5
Hotel Chapala Country
KM 39 Carretera Guadalajara-Chapala, Chapala, JAL

Reviews

6.8
Rating 10 - Excellent. 37 out of 135 reviews" "
Rating 8 - Good. 28 out of 135 reviews" "
Rating 6 - Okay. 29 out of 135 reviews" "
Rating 4 - Poor. 21 out of 135 reviews" "
Rating 2 - Terrible. 20 out of 135 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Maricela

Stayed 1 night in Jun 2023

6/10 Okay

Eugenia

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My mother and arrived to the hotel and the man took us to our room up in the hill full of stairs without any luggage help my mom is around 70’s really 😣
Stayed 2 nights in Jun 2023

6/10 Okay

irving daniel

.
Stayed 1 night in Mar 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2022

8/10 Good

John

Travelled with group
Liked: Cleanliness
This is a very old hotel and it’s quite a distance from town (Chapala). It’s clean, quaint and beautiful. For a quiet getaway, it’s perfect! The pool is old but functional. Staff is helpful and courteous. We stayed just the one night then moved to Chapala Plaza hotel in Chapala to be near the Malecon.
Stayed 4 nights in Mar 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service
The back door to the porch doesn’t open. The TV. Doesn’t work. The floor not really clean.
Stayed 1 night in Mar 2022

8/10 Good

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms. Good and friendly service. Dining area needs improvement, but it does its job.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't really like the property. It was a little on the junkie side and we felt like we got the gringo tax. On the positive side it was quiet we all slept well and the water pressure was fantastic
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive, clean, not bad at all
Inexpensive, clean, not bad at all, close to chapala
Stayed 1 night in Mar 2019

6/10 Okay

Eleazar

Liked: Cleanliness, property conditions & facilities
Auto Required!
Nice room, but no coffee pot or coffee at reception area. Located outside of town. Car or taxi required.
Stayed 2 nights in Dec 2018

2/10 Terrible

Don, San Diego, CA

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
This hotel is not what is represented in the details given or in the photos on this website. Their 'standard room' was so extremely basic, that we were encouraged to upgrade to a better room and pay an additional $40 US per night -- outrageous! There was no WiFi, no business center, and no restaurant! In the upgrade they did give us a basic Mexican buffet breakfast in a room that was not at all like what is in the photos - it was in a un-kept room with folding tables, and it was not clean! Coffee was not available anywhere else, and not at any other time. Housekeeping in our room was minimal, and the Satellite TV service only offered a very few stations - not what you would expect for almost $100 US per night. The two swimming pools are joined together as shown in their photo - there is not a separate children's pool and an adult pool. And, ('free') parking is on the street.
Stayed 2 nights in Nov 2018

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excent service and a real good place everithing is clean and in order
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
when I arrived, they didnt had a reservation under my name, had to call to get some asistance. they gaved me a dirty room, then they changed it and it was ok until we saw cockroachs. just stay the night and left early morning.
Stayed 1 night in Jun 2018

6/10 Okay

JOSE ANTONIO, Queretaro

Have no words to tell you the way the Hotel conditions are.
Stayed 1 night in May 2018

2/10 Terrible

Gomez, Los Angeles ca.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was terrible we cant stay there the place was under construction we way more that an hour waiting for the shuttle that never was sending to pick us to the airport and we had to look for other hotel our trip was the most terrible expirience in this place
Stayed 8 nights in Nov 2017

4/10 Poor

Helen, Canada

Liked: Cleanliness
Disliked: Staff & service
Past glories and a major gap.
Hotel advertises that it has WiFi BUT DOES NOT HAVE WIFI. When confronted, the staff claims there is some kind of construction going on up there, pointing to the sky, and claim that there is no WiFi for the next X days. The number of days always happens to coincide with the number of days the client is staying there. It is located too far from Ajijic and Chapala to conveniently attend appointments & whatever there. The highway is not in good condition. OK to travel in daytime but brutal at night as lane markings are faded and it is difficult to tell where the right edge of the highway is located. The highway traffic is a constant noise at the hotel. The breakfast is good, substantial and reasonably priced. Room cleanliness is perfect. The pool is pleasant and clean. Not sure about availability of pool towels. The hotel has seen better days and seems to be trying to survive on its past glories. Security is good. Room layout is awkward but cannot be changed as the beds sit atop poured concrete pedestals. They are double bed size, a bit small when the general standard in hotels these days is queen size. There is no safe deposit box in the rooms. There is no telephone in the rooms. Parking is on the cobblestone street outside the hotel. They advertise about 20 TV channels, but have only 4 available. None in English. As an international hospitality facility, more staff should learn a few basics in English, French, German, and whatever other frequent guest languages.
Stayed 4 nights in Nov 2017

8/10 Good

Mario

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing views of the mountains of Jalisco
Overall it was a pleasant stay. I saw complaints on beds before our trip. They were on par with most beds through México (i.e. Oaxaca & Guanajuato) the rooms were clean and cozy. Amenities: LCD tv with cable service in which quality of definition bettered this in Anaheim. Low def quality in this hotels. There is no wifi in hotel, but surprisingly fast LTE service from Telcel. It's location was 2 miles away from Chapala and perfect distance from where we wanted to stay, Ixtlahuacan de los Membrillos. The hotel does feature two swimming pools which were a delight to have because of the hot and muggy weather and stunning views of the mountain side. I was also told there their hotel connects to a golf course that spans the length of 3 km. The greens looked good. I would stay there again but I don't mind having too of the line amenities and brand new showers and such. I would give it a 4 out of 5. My brother gave it a 3
Stayed 2 nights in Jul 2017

4/10 Poor

German

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
First of all the rooms look old . Bugs everywhere . Screens on the windows had holes . We asked to get a better room so they showed us a suite just payed the difference . It was brand new everything except a lot of big spiders and insects inside . Some dead and some moving around .. we had them clean it a bit the next day since we checked in on the evening . We tried to shower but no hot water . Turns out the water heater didn't work . They moved us to another room that was the same . Looked clean but when the night came it had so many mosquitos . By the last day we where there with out knowing my 4 and 6 year old found a used condom!!!! Who knows how long they where playing with it . When I started looking around and looked under the bed that wrapper was still there . This got us very upset I went and told the people working there and all they did was apologize. We checked out and definitely never coming back . Worst experience ever!
Stayed 2 nights in Jul 2017

8/10 Good

Emilio, Guadalajara, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel.
Friendly staff, the room was very clean. Common areas such as pool, garden, lobby, in very good conditions. Clean room. Fast check-in and check-out. I will return and I recommend it to other people.
Double room
Clean room with lcd screen with cable Tv
Stairway to the rooms
Área for grilling or barbecues

4/10 Poor

Antonio, West covina Ca.

Disliked: Cleanliness, property conditions & facilities, room comfort
Secluded Hotel in the middle of a lush green area
Nice and quiet during the day and a family ambiance for the evening the pool and green areas are well maintained and the weather is Great

4/10 Poor

Carlos, Los Angeles

Disliked: Staff & service, property conditions & facilities, room comfort
This is not a Hotel
I don't know why they put in Expedia that this a hotel because is a cabins , the conditions Of this place is for camping and relaxing is not good for people that expect to see a hotel

2/10 Terrible

Harry, Marion, NC 28752

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
No hot water, No heat Built like a prison. The beds were liking sleeping on concrete. WE had to search for over an hour to find the place, and then they said they we didn't have reservations. We had to show them confirmation for them to let us stay overnight.

8/10 Good

Angela E, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Beds are a bit old and hard. The maids do an excellent job. Its very quiet, which we enjoyed. Very affordable, pay there and its cheaper than online.

10/10 Excellent

AIDA VALERIA GALINDO

Travelled with family and small children
Liked: Cleanliness
Muy buen servicio y lugar
Stayed 1 night in May 2024

6/10 Okay

Ericka

Stayed 1 night in May 2024

10/10 Excellent

Esmeralda Yelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estáncia fue muy agradable, recomendable.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Property conditions & facilities
Excelente
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

GERARDO WERCLEIN

Travelled with partner
Liked: Cleanliness, staff & service
Le falta mucho mantenimiento a las instalaciones en general, los jardines si esran en muy buenas condiciones, no había señal de televisión y lelgo muy tarde
Stayed 1 night in May 2023

10/10 Excellent

Sandra Angélica

Stayed 1 night in Feb 2023

8/10 Good

SANDRA

Travelled with family
Liked: Staff & service, room comfort
Amabilidad
El personal muy atento y amable
Stayed 1 night in Nov 2022

10/10 Excellent

Mayela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno
Stayed 1 night in Nov 2022

8/10 Good

Oswaldo Antonio

Stayed 1 night in Nov 2022

10/10 Excellent

CELESTE, Zapopan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una estancia tranquila, cómoda, la habitación Master está muy amplia, el balcón muy verde, solo vez naturaleza, además te tienen mosquitero para que no se metan los mosquitos a la habitación, te sientes como en casa de campo o en cabaña alrededor de la naturaleza, recomiendo ampliamente esa habitación, más si vas con niños ya que tienen mucho espacio para jugar.
Stayed 2 nights in Sep 2022

6/10 Okay

Jorge

Travelled with partner
El hotel está muy viejo, el desayuno está más o menos pero nada del otro mundo
Stayed 2 nights in Aug 2022

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yo fui en familia, en general todo lo que es el hotel todo estuvo bien , dos albercas, desayuno muy rico , habitaciones limpias , hotel limpió, la atención de las personas del hotel fue buena, solo que tenían hospedados a gente demasiado ruidosa con música muy fuerte e invadieron toda una alberca
Stayed 1 night in Jun 2022

10/10 Excellent

xavier Molina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, cómodo, habitaciones grandes, el desayuno es delicioso
Stayed 1 night in Jun 2022

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pesar de leer las reseñas que tenia decidí darle una oportunidad, y fue muy grata mi sorpresa al ver que la habitación (Suite junior) era mejor que en fotos, no utilice las áreas comunes ya que mi estadía fue rápida pero noté que estaba en remodelación el hotel, y supongo que la habitación que me toco estaba recién remodelada, muy limpia, según mi experiencia si lo recomiendo.
Stayed 1 night in Apr 2022

10/10 Excellent

María Fernanda

Stayed 1 night in Apr 2022

2/10 Terrible

FERNANDO RAMOS

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
el piso del cuarto esta disparejo y te tropiezas. focos fundidos. te tienes que bañar pegado a la pared, pues a la regadera le sale un chorrito de agua. la cortina de la habitación caída y no recorre. no hay buroes junto a la cama. la recámara muy obscura igual que el baño.no son lo que muestran en las fotos.
Stayed 1 night in Apr 2022

10/10 Excellent

Ramon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho,lo rustico del hotel,en realidad me gusto todo.
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Ubicacion adecuada, pintoesco el lugar, acojedor,
Stayed 1 night in Jul 2021

8/10 Good

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

jorge

Disliked: Cleanliness, property conditions & facilities, room comfort
Regadera y toallas se veian percudidas, cortina de la habitacion no servia. No se nos informo que la renta de habitacion incluia desayuno, hasta hacer check out
Stayed 1 night in Jan 2021

10/10 Excellent

David Mora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

2/10 Terrible

Rebeca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomendable para nada
Las imágenes que ofrecen desde la plataforma dejan mucho que desear con la realidad. El costo es demasiado alto para lo que ofrecen. No se lo recomiendo a nadie. Para el lugar y la oferta qué hay en Chapala hubiera esperado limpieza, confortable y acogedor. Al parecer no le dan mantenimiento al lugar es una pena. Que engañen de esa manera al público ya que uno va por unos días de descanso y relax y se encuentra con una habitación y un espacio poco propicio para tal objetivo. No lo recomiendo por nada
Stayed 3 nights in Mar 2020
Response from Hotel Chapala Country on 27 Mar 2020
Buenas tardes, lamentamos mucho la mala experiencia que tuvo con nosotros.