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Reviews of Baluarte Cartagena Hotel Boutique

3.5 out of 5
Baluarte Cartagena Hotel Boutique
Bocagrande, Carrera 3 No. 4-101, Cartagena, Bolivar

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 158 reviews" "
Rating 8 - Good. 77 out of 158 reviews" "
Rating 6 - Okay. 21 out of 158 reviews" "
Rating 4 - Poor. 7 out of 158 reviews" "
Rating 2 - Terrible. 2 out of 158 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible no elevator the ac wasnt working no towels in the room i booked a room that fits 4 adults they charged me and was not supposed to.. place and stafd is trash very phony and will Rob your cash and money
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very cozy and well located closed to everything. The hotel is antique so the rooms tend to have a strong “old” smell. The staff was very friendly and helpful. The breakfast was fresh made and delicious.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2020

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

JohnR, Los Angeles, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location of this hotel which is located on a street near good Itallian restaurants and a Peruvian restaurant. The breakfast was also good and made omelettes upon request!
Stayed 1 night in Jan 2020
Response from Giuseppe Abbrescia, General Manager on 23 Jan 2020
Hello John, thank you very much for your review. There are very important for us. Best

10/10 Excellent

Arlenis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 14 nights in Dec 2019
Response from Giuseppe Abbrescia, General Manager on 23 Jan 2020
Hello Arlenis, thank you very much for your review. Best,

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good place
It was overall a really nice visit and great for the price . Breakfast was ok but they where willing to cook fresh items . The room I ordered was unavailable but the hotel did everything they could to accommodate me . Overall really good for the price . I would return
Stayed 4 nights in Aug 2019
Response from Giuseppe on 7 Oct 2019
Thank you very much for your review. best, Giuseppe Abbrescis Commercial manager

6/10 Okay

David, Huntsville, AL

Liked: Cleanliness, staff & service
Staff was helpful--and they needed to be as there were some problems with the first room. Hotel is average, but there was obvious work going on to improve things. Staff was great.
Stayed 1 night in Jul 2019

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Quartos simples, porém bem conservados. Wifi funciona bem dentro dos quartos. Café da manhã poderia ser melhor.
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
The room that was assigned to us was very old and smell bad. We had to talk with the manager asking for another room. It was not fair to have paid a high price for a horrible room just for one night.
Stayed 1 night in Feb 2019
Response from Giuseppe on 8 May 2019
Hello Mr, you made a reservation of the cheapest room, in which the description is described that is the smallest room, if you want a better confort please read before the description of the room and then make a reservation in a better room. Best

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super friendly. Very helpful and the room and facilities are clean and well kept. Only thing I would say needs improvement is the shower, water isn’t hot and the kept getting clogged. Breakfast was also great.
Stayed 3 nights in Jan 2019
Response from Kathy on 6 May 2019
Hi, we're so glad you enjoyed your stay at the hotel. we are working in these detail. Have a nice day.

6/10 Okay

Sundar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
An average place with a great staff!
Was my first trip to Cartagena and Colomia. I booked this hotel online. In all my travel, it is confirmed that you get what you pay for (or don’t pay for). Pros: Friendly and helpful staff. The team goes above and beyond to help the customer. Also has a great breakfast spread. ideal location to Walled City and easy to get to the ariport. Cons: Hotel is very average. It requires a lot of maintenance. The rooms felt straight out another era, but not in a good way. The lighting was dim, there was a strange odor permeating through the corridor and the room. The furnitures and fixtures did’t feel like it had been cleaned in ages. I think they just need to be replaced. For me the challenge compounded when the AC in my room started making some real loud noise. The hotel staff were helpful in getting me to a different room so I could get some sleep. But it was very painful to go through that in the middle of the night. Finally, the hot water was practically non-existant. I ended up taking a shower in near cold water. Also the WiFi was very weak. The signal was better if I was in a certain part of the hotel or the room. Otherwise, even a simple access to Google.com would take minutes to load, or crash.
Stayed 3 nights in Dec 2018

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Kathy on 6 May 2019
Hola Jose Luis, Gracias por tu comentario.

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good but let down by the breakfast choice
The breakfast is not good and if you arrive one hour into service the food is cold and a poor selection as food is not replenished
Stayed 1 night in Nov 2018

8/10 Good

Lisa, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with rooftop jacuzi
I stayed 2 nights here. Great location - a 5 minute walk from the beach. There was a rooftop jacuzi with hammocks. The breakfast was a buffet, but you also had a choice of eggs - scrambled, omlette etc., I thought it offered excellent value. Very welcoming and extremely helpful staff.
Stayed 2 nights in Apr 2018
Response from Giuseppe on 1 Jun 2018
Thank You for the review Lisa. We are greatfully you enjoy it. Best, Giuseppe

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Very comfortable hotel in safe area. Lots to do in easy walking distance. Very helpful and accommodating staff.
Stayed 9 nights in Mar 2018
Response from Giuseppe on 1 Jun 2018
Hello Carlene, Thank you very much for your review. Have a great day. Best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
This is quite a nice little hotel with a great Italian restaurant. The included breakfast was excellent. The rooms were a bit on the small side perhaps, as noted by other reviewers, but in this price range hard to find better anyway. Room size was adequate. Location is good. The hotel's artwork and antiques add to its appeal.
Stayed 3 nights in Feb 2018
Response from Giuseppe on 1 Jun 2018
Hello, Thank you very much for your review. We hope to serve you again in this wonderful city. Best

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Central location, but that's about all...
I had to endure a very convoluted process just to cancel my reservation. The room that I booked was nothing like i imagined. The hotel canceled 5/6 of the nights left on my reservation, but getting that done was like pulling teeth.
Stayed 6 nights in Nov 2017
Response from Carmen on 25 Nov 2017
Good afternoon Mr We regret that our rooms have not been what you needed ..... but I inform you according to reservation policy if you make a reservation with expedia you must cancel it directly, because we do not have the possibility to cancel them .... again we regret your nonconformity but we must comply with the rules that we agreed with our allies Sincerely ALEXANDRA POLO Administrator

8/10 Good

Andres, Winnipeg, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
What a great place and experience. Hotel staff friendly and ready to serve and help.
Response from Director comercial on 12 Jul 2018
Hello Andres, thanks for your review. Nice day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
A decent hotel in the tourist area
The hotel is located in Bocagrande, the tourist district in Cartagena. However, the WiFi connection is really poor in some areas of the hotel. The jacuzzi closes extremely early. Finally, communication between the staff is really poor. As is often said, "left hand doesn't know what the right hand is doing."
Response from Giuseppe on 1 Jun 2018
Hello, We already improve your reccomendations. best

10/10 Excellent

Daisy, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price, clean rooms.
The room was clean, i like it. The lobby was too hot, no ac, the rest was fine.
Response from Director comercial on 12 Jul 2018
Hello Daisy. thanks for your review. Have a nice day

8/10 Good

Letty

Liked: Staff & service
Disliked: Cleanliness
Response from Director comercial on 12 Jul 2018
Hello, thanks for your review. Nice day.

8/10 Good

Michael, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel San Pietro
The staff was very friendly and spoke decent English. So if I needed help with anything the language barrier was not an issue. They provide transportation to and from the hotel witch was helpful. A/C and Wi-Fi worked great. The hotel is located 2 blocks from beach and there are many places to eat near bye. I would recommend it to family and friends. They have a pretty good restaurant down stairs too.
Response from Director comercial on 12 Jul 2018
Hello. Thanks for your review, we are really happy that you can share your great experience with us, we hope that you can come back again and enjoy the city again. Have a nice day.

10/10 Excellent

Joe Pete, North Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with an outstanding restaurant.
Unique living quarters with an outstanding, friendly, and honest staff.
Response from Director comercial on 12 Jul 2018
Hello Joe. Thanks for your review. Have a nice day

10/10 Excellent

Alan, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Staff were very friendly. No English TV channels. Room very comfortable and within easy walking to the beach.
Response from Director comercial on 12 Jul 2018
Hello. Thanks for your review. Have a nice day.

8/10 Good

Raeanna, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Charming and friendly
The hotel is very charming and the staff are very friendly and helpful! Two blocks from the beach, and close to a supermarket. Lively neighbourhood with tons of restaurants.
Response from Director comercial on 12 Jul 2018
Hello. Thanks for your review. Have a great day.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Director comercial on 12 Jul 2018
Hello. Thanks for your review. Have a good day.

8/10 Good

miles, Plaistow, NH

Liked: Cleanliness, staff & service, room comfort
January stay at San Pietro, Cartegena
We had a very nice 4 day stay here. The room was clean and adequately sized, loved the hot water in the shower. The beach is 2 blocks away and the hotel provides towels for beach use. We found the breakfast (included)adequate and the personnel were a delight.
Response from Kathy on 6 May 2019
Hi, we're so glad you enjoyed your stay at the hotel, it was a pleasure to give you our best. Have a nice day

8/10 Good

kelley, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute trip and found this nice hotel. The staff was excellent and did everything to make our stay pleasant. The buffet breakfast was a perfect start for a day at the beach, which is only two blocks away. Short cab ride to downtown. Ac worked great, hot water, cable tv and clean rooms. Highly recommended.
Response from Kathy on 6 May 2019
Hello, We are so glad you enjoyed your stay at the hotel, it was a pleasure to give you our best. We hope o give you back.

10/10 Excellent

CeCe, toronto canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel for 3 stars
Staff very friendly, breakfast was good clean rooms
Response from Kathy on 6 May 2019
Hi CeCe, Thanks for your review, we wish you a nice day and we hope to have you back.

10/10 Excellent

Rio, nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and homely accommodations
Truly the staff treated us like family! We all came down with a travelers sickness bug and the staff was constantly checking in to see if we needed anything. The accommodations are bright and beautiful like the city of Cartagena. Wifi is strong and spot on. Our favorite spot was the rooftop hammocks to just hang and read at the end of the day. We'll definitely have to stay again!
Response from Kathy on 6 May 2019
Hi Rio, Thanks for your review, we're so glad you enjoyed your stay at the hotel. We hope to give you back . Have a nice day.

10/10 Excellent

teddy, panama city florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, great prices, very clean room
great hotel to stay at I always stay there when i am in Cartagena Colombia
Response from Carmen on 1 Jul 2015
Hello Teddy, Thank you for your comments. It is a pleasure that you chose us as your hotel In Cartagena. We are working all days to improve our services. I hope to have the opportunity of serve to you in the next time you visit our beautiful city. Greetings, Carmen Bagett

8/10 Good

Daniel, Lewiston, ID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and helpful staff.
Very friendly folks, hotel is older, but in good condition. Breakfast was very good and the restaurant on the main floor is quite good. Overall very very good.
Response from Carmen on 1 Jul 2015
Hello Daniel, Thank you for your comments. It is a pleasure that you chose us as your hotel In Cartagena. We are working all day to improve our services. Our hotel philosophy is to emulate a colonial hotel with some new design, for that reason, maybe you think that our infrastructure is too old. I hope to have the opportunity to serve tou you in the next time you visit our beautiful city. Have a nice day, Carmen Bagett

8/10 Good

Meg, Washington, DC

Liked: Cleanliness, staff & service, room comfort
Good hotel for the price
We stayed here for 4 nights over New Year's. The hotel is very close to the beach and a 10 min ($5) cab ride from the old city. Cartagena is known for its Walled City but we enjoyed our stay in Bocagrande which was more calm and affordable, though not as beautiful. The hotel is also close to boats which will take you to one of several islands. The facilities themselves are out of date, but it is very clean and quaint. The rooftop has several hammocks and jacuzzis that are nice in the evenings. The breakfast (breads, fruits, juices, eggs) is included and is served in a pleasant courtyard. Most importantly the staff is very friendly! They even upgraded us to a nicer room. Overall for the price we had a great experience.
Response from Carmen on 2 Jul 2015
Good Afternoon, Thank you for your comments. It is a pleasure that you chose us as your hotel In Cartagena. We are working all days to improve our services. I hope to have the opportunity of serve to you in the next time you visit our beautiful city. Have a nice day, Carmen Bagett

4/10 Poor

Verified traveller

Liked: Cleanliness
Good breakfasts, management needs improvement
For the most part we enjoyed our stay. However, when we arrived our room was not ready at the time we were supposed to be able to check in. It wasn't ready until about three hours after that time. No discount was offered. The receptionist also asked if my fiancé (27 years old) was a minor. That seemed kind of insulting. That same lady was also less than helpful when we asked about good places to eat in the area. That said it was only this one lady (who seemed to be higher up) that was rude. Otherwise, all the rest of the hotel workers were fantastic and incredibly nice. Breakfast buffet was great too!
Response from Carmen on 2 Jul 2015
Good Afternoon Mr., It was a pleasure that you chose us for your days in Cartagena. I am so sad that your vacation in our hotel was deficient (2 of 5 stars). We try to serve the best service every day, and of course to improve them. I will take into account what you told us about the check in, but remember that check in is at 3:00 pm (because check out is at 1:00 PM). Maybe if the room is ready before that hour, when you arrive, we will give you the room, but if the person gives the room at 1:00 PM it is impossible to give you the room. Additionally, I want to apologize about what happenned with your fiancé, but it is a Colombian law to ask ID for every one of our guests (and is for your security). If the receptionist asked you for ID, maybe was because she looks like very young (this must be proud of it), and because some times we had some problems with other guests. I hope to serve you in the next opportunity you visit our city. Best regards, Carmen Bagett

8/10 Good

Jebi, Chiago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Family Atomosphere in Bocagrande
Stayed here for 3 nights on my honeymoon after staying for 3 nights in the old city (Getsemani). San Pietro is a nice little place - breakfast is awesome, restaurant downstairs is solid, and room was clean and big. I asked for a room that faced the terrace so I had no problems with noise. There are a ton of food options within walking distance. You will need to take a taxi to go back and forth to the old town but it's fairly easy to catch a taxi and it'll only cost you around $3-$4. Service itself is ok. People at the front desk aren't necessarily smiling and trying to go above and beyond to make you happy but they are nice nevertheless. I recommend the place overall.
Response from Carmen on 2 Jul 2015
Hello Jebi, Thank you for your comments. It is a pleasure that you chose us as your hotel in Cartagena. We are working all days to improve our services. I hope to have the opportunity of serve to you in the next time you visit our beautiful city. Have a nice day, Carmen Bagett

8/10 Good

francisco, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and well located hotel.
Well decorated. Close to beaches. Helpful staff. Air conditioning not very efficient but works. Relatively simple breakfast in nice patio. We enjoyed it a lot.
Response from Carmen on 2 Jul 2015
Good afternoon Mr., Revisando nuestros comentarios nos dimos cuenta que no te habíamos respondido. Muchas gracias por sus comentarios positivos, esperamos que su estadía en nuestro hotel y en la ciudad de Cartagena haya sido placentera. Sus comentarios son aquellos que nos hacen mejorar día tras día y gratificarnos de la labor que hacemos. Tomaremos en cuenta sus comentarios en cuanto al aire acondicionado y desayuno. Esperamos poder tenerlos nuevamente en nuestra hermosa ciudad y en nuestro hotel. Saludos, Carmen Bagett

4/10 Poor

George, Edmonton, Alberta

Disliked: Property conditions & facilities, room comfort
Pictures nice but reality different
The hotel first floor is nice like in the pictures. The second floor is not as nice as the first. Breakfast is limited. There is not variety in the menu. Always the same eggs and plenty of cheap bread. Although the breakfast schedule says until 10:00 a.m. There were many times that we had breakfast at 8:00 a.m and it was half breakfast. They would not prepare more for us. Very disappointing. Staff at the hotel are nice and do their best to help you. The room's bathroom is rather small. It floods after every shower. Definitively, I would not go back to this hotel.
Response from Carmen on 4 Jul 2015
Good afternoon Gorge, Looking for old comments we take into account that your comment was not responded yet. We apologize for your complaints about the hotel, and for not give a 5 star vacation in our hotel. We want to say that we make some changes in our breakfast. Nowadays we offer eggs, cheese, one additional protein, arepa, cereals, natural juices, and a variety of breads and cakes, that just a few of hotels with our category in this beautiful city will offer you. Additionaly, if you had some problems with your bathroom, the best way to solved it is communicating to us. In this form we could try to gave you the best experience in our hotel. I hope you have a nice day. Greetings, Carmen Bagett

10/10 Excellent

Morrie, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very pleasant with a very friendly staff,
We were at the hotel in early May, which is a fairly slow time. The hotel is quite attractive in an excellent location for restaurants, etc. Not far from the beach. They seemed to be well staffed. Only hesitation is that most staff have very limited English skills. So, like most of Colombia, be prepared with at least a few Spanish phrases.
Response from Carmen on 4 Jul 2015
Hello Morrie, Looking out for older reviews, we take into account that we did not give any response to yours. Thank you for your positive review, they permit us to improve day by day in our services, and give the best possible. Nowdays wee have some staff with better English skills that before. We invite you to visit again this beautiful city, that give you new secrets each day. Have a nice day. Greetings, Carmen Bagett

8/10 Good

Warne, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel staff was very friendly and helpful. The room was clean and comfortable. The breakfast was included and was served on a patio. It was well presented and complete. The jacuzzis were not available all of the time because of maintenance but when they were, it was refreshing to use since the weather was low 30's. There was everything you need just around the corner: banks, supermercados, restaurants etc.... The hotel staff helped us with setting a city tour which took us downtown in the historical Cartagena. The beach is beautiful and only 2 blocks away. We would stay there again.

6/10 Okay

KC, Washington,DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
A friend and I stayed here for one night in April. What stood out most to me about this hotel was the service. Everyone was very friendly and bent over backwards to accommodate us, even going as far as storing our luggage after check out! As far as the actual hotel goes, it was modest, exactly what you'd expect for that price point. It was a nice step up from a hostel, but I wouldn't exactly call it luxurious.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
nice hotel near the beach
The hotel is nearby the beach. It has nice breakfast, free wifi and good Italian restaurant. Very good pizza. However, the lady in the reception is not very warm-hearted.
Response from Carmen on 4 Jul 2015
Good afternoon, Looking out for older reviews, we take into account that we did not give any response to yours. Thank you for your positive review, they permit us to improve day by day in our services, and give the best possible. We have taken some changes and one of them was to be helpful and talk with our staff to be warm-hearted. Have a nice day. Greetings, Carmen Bagett

8/10 Good

gord macdonell, canada

Liked: Cleanliness, property conditions & facilities, room comfort
hotel
Great front desk staff,fully expedited our requirments and spoke english very well.all and all a great stay...the italian restraunt attached to it is excellent..a definite destination

10/10 Excellent

Matthew, Burgos Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Just stayed at the hotel for the 2nd time. I really like the hotel, it has character with its wood balconys,beams and banisters. There is some tropical fish tanks and the staff are friendly. Its also quiet and spotlessly clean. The breakfasts were good and there is an Italian restaurant adjoined to it.
Response from Carmen on 7 Jul 2015
Good afternoon Mr. Matthew, Looking out for older reviews, we take into account that we did not give any response to yours. Thank you for your positive review, they permit us to improve day by day in our services, and give the best possible. We invite you to visit again this beautiful city, that give you new secrets each day. Have a nice day. Greetings, Carmen Bagett

10/10 Excellent

Mike, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of Bocagrande
My girlfriend and I had a terrific experience here for 5 nights in January 2013. The hotel is in a busy and safe area (one block off the noisy main street San Martin),steps away from many restaurants and stores and two blocks away from the beach. We had a standard room and it was very clean, made up every day and the air conditioning was fantastic. A buffet breakfast was served every day in a beautiful courtyard, and there is a restaurant attached to the front of the hotel that was very good. The hotel staff was very friendly and there was good free WiFi throughout the rooms and outside public areas. The best kept secret is the lounge chairs and hammock on the roof! Taxis are plentiful right outside the hotel and it's less than a 10 minute drive to the walled city. We actually walked every day to the walled city, which was totally safe and about 45 minutes each way. We really cannot say enough good things about Hotel San Pietro
Main Entrance
Standard Room
Rooftop Hammocks!
Response from Carmen on 7 Jul 2015
Good afternoon Mr. Mike, Looking out for older reviews, we take into account that we did not give any response to yours. Thank you for your positive review, they permit us to improve day by day in our services, and give the best possible. We invite you to visit again this beautiful city, that give you new secrets each day. Have a nice day. Greetings, Carmen Bagett

10/10 Excellent

neil t, cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
. Comfortable and welcoming. A good place to stay

8/10 Good

Jacqueline Earl, Salt Lake, UT

Liked: Cleanliness, staff & service, property conditions & facilities
Great for Short Term Stay
I found this hotel to be okay but noisy on the weekends, The staff was very pleasant., but the breakfast staff was a bit clueless. The breakfast was just fine and very prompt. Done and gone after 10 am.. They were helpful and tried to help the best they could. All in all, for a beach hotel, ( 3 long blocks to the beach) even in the US, it was just fine!!!

8/10 Good

J Miles, Petersburg, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boca Grande Location
This is a very nice hotel with a polite very helpful staff. The included breakfast was very good. The decor and color selection for walls are excellent. The roof top sauna and hammock areas offer a relaxing place in the sun and also provide a buena vista of Cartagena. I would highly recommend this hotel to anyone who visits Cartagena.

4/10 Poor

Rosie and Bill, Chicago

Liked: Room comfort
Disliked: Staff & service
The staff overall was a step above being rude and the buffet breakfast was a disappointment. The breakfast area was exposed to the outside and at one point a bird pooped on one of the servers. Measures could be in place to eliminate the birds i.e. wire strung across the opening...it works for pools in Florida. On the plus side the hotel is very quaint and is in a good location. If we return to Cartagena we definitely will not stay at this hotel. I think the hotel was probably displaying a bogus award plaque from Trip Advisor at the front desk.