"Since the first minute harassment didn’t stop regarding their membership they started after checking in claiming that they will help with luggage, even when I told them we are tired and kids are hungry they won’t leave us as lone, calling every morning and 2 different people still did the same after checking out they will not leave you alone even if you tell them directly and repeatedly to do so . Last one was rude
Pools were not clean, my son got cut in his foot from dirty pool, it took them 50 minutes to get one to help clean his wound
They offered free bowling game as a compensation if we sign a release !!
Food was ok/ average at best no taste and change in the buffet
The cleaning and restaurant staff were amazing , nice and hard working people .
Spa treatment less than average
This was our worst Cancún experience out of 6 visits in the last 7 years
Lastly we received 2 phone calls at 4 am in the last night asking if we requested help with luggage ( they were calling the wrong room 103 instead of 203 )
The welcome gift was 10 dollars bottle of wine I’m sure the previous visitor left it behind same as we did to the next person
Hotel credit was a joke most items not included and if you don’t mention to the shop they won’t give it
We stayed in Moon the grand from June 4th till June the 9th"
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