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Reviews of The Palms at Palm Cove

4 out of 5
The Palms at Palm Cove
32 Veivers Road, Palm Cove, QLD

Reviews

9.8

Exceptional

Rating 10 - Excellent. 30 out of 36 reviews" "
Rating 8 - Good. 6 out of 36 reviews" "
Rating 6 - Okay. 0 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

MILINDBHAI

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is such a wonderful experience to stay at the Palms at Palm Cove. Highly recommended!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jean Marc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had booked our stay (2 nights) several months ago. Communication for our pre arrival was perfect, as we were coming in late in the evening. Keys were ready, easy check in.This place is a truly a little gem. Just perfect if you are looking for a quiet little private place, close by the beach and with lots of good dining options close by. All is in walkable distance. Not to mention the pool area, truly a place of relaxation, with lush tropical greenery/garden all around and well maintained. Peaceful in every sense. Just wish we could have stayed there longer. Heads up to the owners for having created this place.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ric, Midway Point

Liked: Cleanliness, amenities, property conditions & facilities
A nice quiet haven to unwind and relax. Well maintained property, great pool and staff were really hospitable and helpful. Can't wait to go back next year.
Stayed 8 nights in May 2023
Response from nicholas on 29 Jun 2023
Thanks Ric , hope to see you again sometime when you want to escape the cold

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, room comfort
Fantastic Welcome & Relaxing Spot
Enjoyed 4 Nights in this lovely property in Palm Cove. The property provides 8 Rooms, with a very friendly service / welcome from Nicholas & Sergio. We enjoyed every part of our stay, from excellent communication, modern / refurbished rooms and an lovey pool area. The pool area has a real Balinese ambience and we lived relaxing in the cabanas. The art work from Sergio is also really nice and really adds to the experience. The hotel is based at the Southern end of Palm Cove, with lots of bars, restaurants and beach within 5mins walk. I wouldn’t hesitate to recommend this hotel to friends and family.
Water Feature
Hotel Pool
Hotel Entrance
Perfect Ambience
Stayed 4 nights in Feb 2023
Response from Nicholas on 5 Mar 2023
Thanks Christian for staying with us and hope to see you again some time regards Nicholas

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Exceptionally clean, beautiful gardens and pool area. Small boutique size a perfect fit for what we were looking for
Stayed 1 night in Feb 2023
Response from Nicholas on 11 Feb 2023
thanks wendy for the time to give us a positive review, we hope to catch you again some time

10/10 Excellent

louise

Stayed 1 night in Jan 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay at the palms well located close to the restaurants & beach the property very clean and the rooms modern , highly recommend
Stayed 2 nights in Jun 2022

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have very enjoyable time,staff were excellent nice sit on the patio after full day out site seeing relaxing. pool was beautiful and very clean as were the surroundings would stay there again
Stayed 7 nights in Mar 2022
Response from Nicholas on 4 May 2022
Thank Lorraine for staying, we hope to see you again some time

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, room comfort
Love love love this property!
We had the most amazing stay at the palms. The apartment had everything we required to have the most comfortable five days. The owners could not do enough for us and the pool and the surrounds were sensational. We will be back.
Stayed 5 nights in Nov 2021
Response from Nicholas on 29 Nov 2021
Dear Frank and Patrica, I really hope to see you again some time , kind regards nicholas

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, room comfort
Lovely place to stay, friendly staff.
Great team running the hotel. The rooms were very clean and comfortable, and close to the hub of Palm Cove. Would definitely recommend the Palms - the pics don't do the hotel justice!
Stayed 2 nights in Jul 2021
Response from nicholas on 6 Sept 2021
Thankyou for the review Renee , hope to see you again some time regards Nicholas

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos to The Palms!
We checked in later than expected and Bruce was welcoming as ever. We stayed in a two bedroom standard and made use of the equipped kitchen. The grocery is not far, and there is a local market walking distance. Our children (6 and 4) absolutely loved to swim in the shaded pool in the mornings and late afternoon. All the units have access to the pool right at their doorstep. The owners keep the grounds manicured. The owners really pay attention to detail. That goes right into the rooms. The rooms smelled fresh without smelling of cleaner. The beds were comfortable, and there was no lack of seating indoors or outdoors. There was a BBQ grill as well but we did not make use of it. We were able to book a Green Island tour departing Cairns with free pick-up next door which was a bonus. We ended up extending our stay because we were treated so well and the property was so beautiful. Take Bruce's recommendations, you will not be sorry. Thank you Bruce and Jill!
Stayed 3 nights in Nov 2019
Response from Bruce on 29 Feb 2020
Hello Jacob, thank you so much for taking the time out to post this wonderful Review - very much appreciated. We are so happy that you all enjoyed your time with us. We put a lot into ensuring our Guests have a wonderful time here and we look forward to seeing you all again - "your satisfaction is our success"... kind regards, Bruce & Jill

10/10 Excellent

Djavid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money
The Palms is a great option to stay in Palm Cove. Beautiful tropical garden with pool so close to the beach. The owners are amazingly kind and helpful. We came back after our stay on Fitzroy Island and would definitely return again
Stayed 2 nights in Aug 2019
Response from Bruce on 10 Sept 2019
Hello David, it was such a pleasure Hosting you Guys and we really appreciate that you took the time out to post this wonderful Review. We wish you all the best with the rest of your travels and look forward to Hosting you again, kind regards, Bruce & Jill

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from Bruce on 7 Sept 2019
Hello, thanks for taking the time out to post your Review. We certainly enjoyed Hosting you and we look forward to seeing you again soon, kind regards, bruce

10/10 Excellent

Trung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Cairns
If you're fortunate enough to get a room here, just do it. Won't regret it. We stayed at Cairns, Port Douglas and here. This was our favourite hands down. Even if you have to drive to Cairns for reef.
Stayed 2 nights in Aug 2019
Response from Bruce on 15 Aug 2019
Hi Guys, thanks so much for posting this wonderful Review. It was certainly our pleasure to Host you and to add to the enjoyment of your Holiday. We look forward to seeing you again, kind regards, Bruce & Jill

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the palms! We had a group of 5 friends coming up to cairns for the weekend for two of our groups birthdays, and they could not be more accomodating. They helped us out with everything, from matches so we could light the candles of their birthday cake, to letting us borrow their scales to weigh our bags! Just the kindest owners, great location right on the esplanade and a very good location to roll home after too much food and cocktails at chill cafe. Very affordable, could not recomend this place more.
Stayed 3 nights in Jul 2019
Response from Bruce on 8 Aug 2019
Thanks for your wonderful Review Guys. It was certainly a pleasure Hosting you and contributing to the enjoyment of your "celebrations" & holiday. We look forward to seeing you again, cheers, Bruce & Jill

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Bruce on 25 Jul 2019
Thanks for taking the time out to post your kind Review. We thoroughly enjoyed Hosting you and we look forward to seeing you again soon, cheers, Bruce & jill

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable stay here for 3 nights as a family of 4. Bruce was very friendly and accommodating. Beds were very comfortable and the unit had everything we needed. The kids loved the pool. Would recommend.
Stayed 3 nights in Jun 2019
Response from Bruce on 8 Jul 2019
Hello, thanks co much for taking the time out to post this wonderful Review. We really enjoyed Hosting you at The Palms at Palm Cove and we look forward to seeing you again when you are next up here, kind regards, Bruce

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION.. GREAT PRICE...DEFINITELY BE BACK
We chose this property because of the value for money as we were attending an event so would not be in the room much at all. Whilst the property is aged and the decor not modern I cannot fault the cleanliness of the 2 br apartment we had. It was spacious and the bed was extremely comfy. It definitely has all you need for more than a 1 night stay. It is located close to the main esplanade and the owners were extremely friendly. Our apartment was at the front facing Vievers st so it was noisy in the morning with traffic noise and people walking past but I would definitely stay here again if I was attending an event with friends and wanted something that was great value and clean. I would also stay here solo as well.
Stayed 1 night in May 2019
Response from Bruce on 5 Jun 2019
Hi Donna, thanks for your wonderful Review. We certainly appreciated Hosting and look forward to seeing you again. We really appreciate that you took the time to post this Review. Thanks and kind regards, Bruce & Jill

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hosts treat the customers as they them self’s would like to be treated. Very friendly shared knowledge of the area what to see do and where to eat. They even invited my family and I to a barbecue. Very nice experience.
Stayed 2 nights in May 2019
Response from Bruce on 31 May 2019
Thanks you so much for your generous Review. We loved Hosting you and look forward to doing this again when you are next in Palm Cove. Kind regards, Bruce & Jill

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My teenage kids and I stayed here during our 5 day trip to Cairns/Palm Cove and would definitely come back. It is a 5 minute walk to the beach, tons of restaurants etc. Palm Cove is beautiful, we loved the area. It is about a 30 minute drive to the main Reef Marina so if you are planning to do a lot of diving it might be best to have a rental car or stay closer to the city. Some tours do offer hotel pickup. Bruce was one of the best hosts we have ever had the pleasure of meeting! He had a sausage sizzle for all the guests one night and really went out of his way to make our stay the most enjoyable. Customer Service was absolutely 5 star.
Stayed 4 nights in Apr 2019
Response from Bruce on 24 Apr 2019
Hi Guys, thanks for this wonderful Review. It was a pleasure Hosting you and getting know you all just a little. Yes, the "sausage sizzle" was a lot of fun and a great way to get people together. We look forward to seeing you again soon, kind regards, Bruce

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Before we even checked in, we felt welcomed. The owners of the facility are wonderful, very friendly and accommodating. Kid friendly place. The rooms are perfectly set out, the pool, surrounding bbq area and rest areas are beautiful and peaceful. I would recommend this facility to anyone who is going to stay one night, a few nights or a week. Absolutely fantastic.
Stayed 1 night in Feb 2019
Response from Bruce on 27 Feb 2019
Hi, thanks for taking the time to do this wonderful Review. Very much appreciated. We look forward to Hosting you again, kind regards, Bruce & Jill

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bruce was fantastic and nothing was too much trouble.
Stayed 1 night in Dec 2018
Response from Bruce on 19 Dec 2018
"your satisfaction is our success" & I am so pleased that you were so satisfied with your stay with us. It was a pleasure to Host you and we look forward to seeing you again, kind regards, Bruce

10/10 Excellent

Neil, Croydon South, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean family run business. Staff are very helpful. Amenities are first rate. Location is within easy walking distance of the beach, cafes, restaurants and Licensed hotels and other venues. Larger shopping centers with Coles, Woolworths, Target, Bunnings, Kmart and Dan Murphys are within close driving distance. There are regular bus services from the beach to major cities, Cairns and Port Douglas. Only drawback is the beach has potential problems with Jellyfish and crocodiles. There is a small netted area for bathing near the beach. This is a common problem along this whole coast line..
Stayed 11 nights in Oct 2018
Response from Bruce on 14 Nov 2018
Hi Neil, thanks for your generous Review. We really enjoyed Hosting you and we look forward to seeing you again soon, cheers, Bruce & Jill

10/10 Excellent

Jake, ballarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment close to beach .friendly staff Nice and clean
Stayed 3 nights in Sep 2018
Response from Bruce & Jill on 25 Sept 2018
Hi Jake, thanks for your kind Review. We look forward to seeing you here again. Kind regards, Bruce

10/10 Excellent

Flis, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious 3 bed unit close to the beach in Palm Cove. Beautiful private pool with plenty of lounge beds to relax while the kids play. Staff were delightful and accommodating to our needs.
Stayed 1 night in Sep 2018
Response from Bruce & Jill on 19 Sept 2018
Hi, thanks so much for your kind Review. We certainly enjoyed Hosting you and we look forward to seeing you again. Kind regards, Bruce & Jill

8/10 Good

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute rescue
We had booked into other accommodation and been confirmed when we arrived they said they had no room for us. It was late at night and tourist season so I was panicking Fortunately the very hospitable hosts at the Palms made us feel very welcome and met us outside to guide the way and again in the morning to bid us Farewell
Stayed 1 night in Jul 2018
Response from Bruce & Jill on 9 Aug 2018
Thank you so much for your kind Review. We were certainly happy to assist you thru this difficult situation and we look forward to Hosting you again. Kind regards, Bruce

10/10 Excellent

Brendan, Brisbane.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location awesome hosts
Saturday night BBQ is an awesome experience. Rooms are large and very comfortable. Great for families, old style property, hosts and charm. Could not think of a better place to stay.
Stayed 1 night in Aug 2018
Response from Bruce & Jill on 9 Aug 2018
Hi Brendan, thanks for choosing The Palms at Palm Cove. We enjoyed Hosting you and we look forward to seeing you again, kind regards, Bruce

10/10 Excellent

Lori, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bruce and Jill were the most amazing people! They made our stay feel like we were right at home- and brought all the tenants together for a "sausage sizzle" so we could all get to know each other. If I am ever able to get back to the land "Down Under"- I will be counting on staying at the Palms once again!
Stayed 4 nights in Jul 2018
Response from Bruce & Jill on 2 Aug 2018
Hi Lori, thank you so much for this wonderful Review. This is why we do what we do and it is so special that you and your Family noticed that. "your satisfaction is our success" and we are so pleased that this worked for you. Yes, the "sausage sizzle" was great fun... We look forward to seeing you again... Kind regards, Bruce & Jill

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing location and fantastic value. Very friendly, helpful staff. Highly recommended. Probably the best place to stay in Palm Cove!
Stayed 1 night in Jul 2018
Response from Bruce & Jill on 25 Jul 2018
Hello Stuart, thank you so much for your generous and heart-warming Review. We are very serious about "your satisfaction is our success"... and appreciate that you are so satisfied with your stay with us. We look forward to Hosting you again soon. Kind regards, Bruce & jill

8/10 Good

Anne, Mullumbimby

Liked: Cleanliness, staff & service, property conditions & facilities
neat and well kept property
This was a lovely apartment close to all facilities, however as we were on the ground floor, it was a little noisy.
Stayed 3 nights in Jul 2018
Response from Bruce & Jill on 25 Jul 2018
Hello Anne, thanks so much for your constructive and friendly Review. We certainly appreciate your observations and shall take them into consideration. I was a pleasure Hosting you and we look forward to seeing you again when you are next in Palm Cove, kind regards, Bruce & Jill

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, welcoming hosts.
Looking for a single night accommodation to attend a function in Palm Cove and found this place. Brought our three teenage sons and had a lovely overnight stay. The management staff were very friendly and helpful and the room was very clean and comfortable.Great budget hotel for a family close to the beach. Will definitely come back and stay longer next time.
Stayed 1 night in Nov 2017
Response from Bruce on 9 Jan 2018
Thanks for your generous Review. We really enjoyed having you stay with us and look forward to Hosting you again soon. Kind regards, Bruce & Jill

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large and clean appartment with everything necessary available. Large well equipped kitchen. Very friendly and communicative owners. Lush tropical garden setting.
Stayed 2 nights in Jul 2019
Response from Bruce on 10 Aug 2019
Hello, thanks you for your generous Review. It was a pleasure Hosting you and we look forward to seeing you again soo, kind regards, Bruce & jill

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauberkeit des Zimmers
Zweckmässige Einrichtung. Nicht weit weg von sehr schönem Strand. Sehr angenehmer Eigentümer, der sich extrem um seine Gäste kümmert.
Stayed 3 nights in Aug 2019
Response from Bruce on 9 Aug 2019
Hello Nicole, thanks for your kind Review. We enjoyed Hosting you and loo forward to seeing you again soon. cheers, Bruce & Jill

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Dec 2018
Response from Bruce on 14 Jan 2019
Hello, thanks so much for you generous Review. We look forward to seeing you again soon, kind regards, Bruce

8/10 Good

Andreas

Liked: Cleanliness, staff & service, room comfort
Schöner Ort
Preis Leistung sehr gut . Eher ältere Unterkunft aber gut gePflegt. Schöner Pool und sitzlonge. Sehr nette und zuvorkommende Hotel Betreiber . Gute Insider Tipps für Ausflüge in der Umgebung.
Stayed 1 night in Nov 2018
Response from Bruce on 21 Nov 2018
Hi Andreas, thank you very much for your kind Review. We very much enjoyed Hosting you and we look forward to seeing you again when you are next in the area. Kind regards, Bruce & Jill