Thank you for your review. We're glad you enjoyed your stay.

It was lovely meeting you and we hope you enjoy the rest of your holiday.Kind regards

We're always sad when guests stay quiet then post about problem(s) in a post-stay reviews rather than allowing us to fix the problem(s). Of course we would have sent our cleaners back in, if we had been told the floor was not properly cleaned. On inspection after check-out I did find 1 broken tile (not tiles) and apologize that the air conditioner had a condensation leak. In fact it was repaired the day after these guests checked out on 4 January. Unfortunately, it was impossible to get a technician in between Christmas and New Year when the problem became apparent. Also, we apologize about any cockroaches, but hope you do keep bug spray under every sink for targeted spraying. Cairns and surrounds is a tropical paradise re: biodiversity, which includes insects of all kinds. We are also an eco-accredited, low-rise complex with composting, worm farms and gardens on all sides. Many insects, including cockroaches do live in our garden and worm farms and it is inevitable that one or two may come in if doors or windows are left open and/or food waste is left out in the open. We really suggest that guests that cannot live with the odd insect in their apartment do not book at City Terraces. We are not prepared to use heavy sprays and chemicals to kill all insects and really appreciate guests who are similarly eco-minded. By the way, cockroaches do a great job breaking down food waste along with our worms. Again we are sorry that the guests did not bother to tell us of any of these problems during their stay.

I'm glad you enjoyed your stay. Next time please tell us if your floor isn't properly cleaned. We do get fine dark dust collecting on the balconies and atrium garden, when planes are flying overhead, which shows up against the cream tiles when tracked in from outside, as for a safe we do have a big one in our office and are happy to store guests' valuables there. Anyway, we appreciate that besides the points mentioned above you had a great stay. :)

We're so glad you enjoyed your stay at City Terraces and considered us 'good value for money' Hopefully you will be back :)

Thank you for your nice review. We're glad you enjoyed your stay with us. Kind regards,

Hi Eileen,It was so lovely to meet you and I do hope we'll see you back here some day.

We're glad you enjoyed your stay. We trust you made good use of our share bicycles, pool and apartment facilities during your stay. :)

We're so glad you enjoyed your stay at City Terraces so much.Hopefully we'll see you again some day.

We're glad you enjoyed your stay. We do have a few ground floor apartments, but most are on the 1st or 2nd floor, but are always happy to help guests carry cases that need assistance.Kind regards,

It was lovely meeting you, and we are very happy you enjoyed your stay with us, although. I am sorry we could not extend your stay further, but look forward to hopefully seeing you again on a future visit. Kind regards,

Good morning Tracey.Thank you for your review. We're glad you enjoyed your stay with us. :)

We're glad you enjoyed your stay and made good use of our pool and sharing space. Being eco-friendly is always a challenge, but with the help and cooperation of like-minded guests (like yourselves) we make a difference. We hope to see you again in the future. :)

We are glad you enjoyed your stay. It was a pleasure having you. :)Kind regards,Will & LynResident Managers

We're glad you enjoyed your stay and made good use of the share shelf, bicycles, BBQ and pool. Kind regards,WillManager

Thank you for your review. Yes, you did have to walk up a flight of stairs, but our apartments are spacious and fully equipped and we do get a lot of good reviews re: environmental accreditation and share facilities such as bicycles, pool and barbecue area,

Dear Craig,We're glad you enjoyed your stay and look forward to hosting you again.Kind regards,WillManager

Dear Jenny,We take pride in the green oasis in the middle of the city we are creating at City Terraces. We look forward to welcoming you again.Kind regards,WillManager

This guest cancelled within 24 hours of arrival and was unhappy we would not refund for what in effect was a no show. This guest did not actually stay with us, so is not actually giving us a review on our accommodation. Clearly he did not read the terms and conditions on Expedia when he made the booking. We did say we would offer a good discount if he rebooks,

Thank you Dave for your good review. Yes, top floor apartments are quieter than 1st floor. I believe you had a family with young kids above you. I can say that most of the time noise from above is not a problem. We are glad you had a good stay.

So glad you enjoyed your stay with us. Please come again! :-)

Thank you for kind words. We're glad you enjoyed your stay and hope to see you again.

Thank you Garth! We look forward to seeing you again. :) Kind regards, Will Manager

Thank you for your nice review. Yes, not everyone realises that most self contained holiday apartments only offer a weekly service, though we can offer a daily service to guests who are willing to pay extra. Actually, our two bedroom apartments come with washing machines and dryers, so it is only the guests in our 1 bedroom apartments that need to use the common laundry and pay AU $4 to wash and $4 for to dry a full load. Part of the reason we supply 6 towels in each 1B/Room Apartment and 12 in the 2/BRoom apartments is so that guests do not have to wash very often.

Thank you for your good review.

Thank you for your nice review. We look forward to seeing you again. Kind regards, Will

We appreciate your feedback. The AC is being checked today. Kind regards, Will Manager

thank you so much for your kind thoughts and we are addressing upgrades to the rooms

Thank you for your comments. Yes, that apartment is overdue for a major refurbishment, so we will bring this up with the owner. We've also transitioned to new contract cleaners, so will address the cleaning issues with them. Also, we use Ezi-web as the wifi provider, so will see if we can get the monitoring by them removed. We certainly do not do any monitoring from our end. Finally, if you come back let us know, as I'd like to put you in one of our refurbished units on a higher floor, which really are much nicer. Kind regards, Will Manager

Thank you for your nice review and sorry about the noisy neighbour.

We're very glad you enjoyed your stay with us and hope you come again :)

Thank you Mike for your very nice review. We hope you have a chance to stay with us again. Kind regards Will Manager

Thank you for your wonderful review. We're glad you enjoyed your stay with us. Kind regards, Will

Thank you Allan for your review. We're glad you enjoyed your stay and will pass on to housekeeping your comment on the kitchen needing a better clean.

Thanks Andrew. It was a pleasure having you stay.

Glad to hear you had a great experience. Hope we'll see you back here one day.

Thanks for your kind words. Hope we'll see you back here some day.

Thanks for your kind words. I hope we'll see you again.

Thanks for your review. Let's hope life brings you this way again.

Thank you Susan for your positive review. We hope you will come and stay with us again. :)

Thank you for your review. We hope to see you again someday.

Thank you for your review. We're also pretty convenient for shopping and to the city centre. :)

Thanks for your kind words Christine. Not sure that we're "the best place to stay in Cairns" but we'll keep working on it. Hope to see you again.

Great guests. We hope to see you again some day.

We are glad you made the most of your stay and look forward to seeing you again.

Thank you for your review. My guess is your aircon was on eco-mode, which can be turned off.The digital controls can be a little difficult to understand so we encourage guests to tell us if they are having problems adjusting the temperature. We hope you enjoyed your time in Cairns.

Thanks for your comment as it helps us know how to better serve our guests. I also apologise for not having removed the old sign about daily linen service. With stays of 8 nights, a mid-stay clean is included in the room charge. While most guests prefer to save money and to have privacy, we can provide this daily room service at extra expense.

Thanks for your 5 star review Lynette. It was a pleasure to meet you both.