Exterior

Reviews of Village Haven Inn

2.5 out of 5
Village Haven Inn
9370 Main St, Clarence, NY

Reviews

5.8
Rating 10 - Excellent. 13 out of 85 reviews" "
Rating 8 - Good. 17 out of 85 reviews" "
Rating 6 - Okay. 21 out of 85 reviews" "
Rating 4 - Poor. 16 out of 85 reviews" "
Rating 2 - Terrible. 18 out of 85 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

4.2/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lucas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad conditions
The condition of the room and the place where not the same as the picture. The hotel hasn’t maintenance
Stayed 1 night in Sep 2022
Response from Sophia CSR on 12 Sept 2022
Dear Guest,Thank you for sharing your review. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

joonwoo

Stayed 1 night in Sep 2022

10/10 Excellent

Kaleisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a great time. Nice and quiet. Room was beautiful. Everything was great
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 23 Aug 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 Terrible

David

Stayed 2 nights in Aug 2022

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good from afar, but far from good
Owner was friendly and helpful, however the units clearly haven’t been maintained. The decor is very outdated. The bedding and towels were clean everything else was not. Our first room had a broken window, broken AC unit and a very smelly fridge. We were given a better room but it still wasn’t great. Our room smelled like cigarette smoke, it was a no smoking room. We would have left and stayed somewhere else but there were no vacancies anywhere!
Stayed 2 nights in Aug 2022

6/10 Okay

William

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
bad
Spider webs in bathroom. Bathroom sink cabinet had an old rotten towel in it and the cabinet was dirty beyond belief.
Stayed 1 night in Aug 2022
Response from Sophia CSR on 9 Aug 2022
Dear Guest, We are very sorry to hear about the inconvenience caused by this cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Sameh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Mohanad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Aug 2022
Response from Sophia CSR on 8 Aug 2022
Dear Guest, We are sad to see this rating. We never want our guests to go back like this without hosting them. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
First Time Stay
The hotel was not what it appeared as in photos and was run down and did not smell nice. The coffee pot had a coffee pod in it from previous guests and pool was empty/closed. It was quiet though, and we were not bothered during our stay. I feel from a hospitality standpoint that there was much to be desired. We weren’t checked on or asked if we needed anything, and at check in there wasn’t much conversation or cordiality.
Stayed 3 nights in Jul 2022
Response from Sophia CSR on 29 Jul 2022
Dear Guest, Thank you for sharing your review. We apologise for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better for the rest of your stay and in the future.

4/10 Poor

Jacob

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad place to stay
It was a bad place to stay, the bathroom was so small your knees hit the wall when you sat on the toilet. The heater had rest all over it, the tile on the hot tube was cracked all over the room was way out dated, looked like it was the 70s. It was not worth 130 for one night, and there is no breakfast.
Stayed 1 night in Jul 2022
Response from Sophia CSR on 27 Jul 2022
Dear Guest, Thank you for sharing your review. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Jill

Liked: Cleanliness, room comfort
Worked or a place to lay your head for a night but no hair dryer, little help with directions to local activity and tv didn't work. No vending machines for late night snacks. No one at counter after a certain hour. Clean enough and quiet enough.
Stayed 1 night in Jul 2022
Response from Sophia CSR on 26 Jul 2022
Dear Guest, Thank you for sharing your feedback. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Janice

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was fine. Many other things in room were in need of repair or upgrade. Carpet was old and dirty.
Stayed 1 night in Jul 2022
Response from Sophia CSR on 18 Jul 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our comfortable bedding. However, we apologise for the inconvenience faced regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sophia CSR on 18 Jul 2022
Dear Guest, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Life's

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay ever ❤️😘
Stayed 4 nights in Jun 2022
Response from Sophia CSR on 8 Jul 2022
Dear Guest, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 Poor

Zachary

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Great cheap option outside of Darien lake however it’s very outta date and dirty
Stayed 1 night in Jun 2022
Response from Sophia CSR on 6 Jul 2022
Dear Guest, Thank you for taking the time to share your feedback! We regret that your stay with us was not up to your expectations. Please note that your concerns have been passed on to our relevant team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Wendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful
Stayed 4 nights in Jun 2022
Response from Sophia CSR on 30 Jun 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Eddie, Searcy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
SMELLY AND DIRTY
Stayed 1 night in Jun 2022
Response from Sophia CSR on 20 Jun 2022
Dear Eddie, Thank you for sharing your feedback. However, we apologize for the inconvenience faced regarding the cleanliness issue and the unpleasant smell. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.

4/10 Poor

Pamela

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unkempt, cigarette holes in bedspread and blanket, possible mold on bathroom ceiling, no cups in room, needed painting
Stayed 1 night in Jun 2022
Response from Sophia CSR on 17 Jun 2022
Dear Pamela, Thank you for sharing your feedback. However, we apologise for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.

4/10 Poor

Amos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The sound of a rodent chew on plastic in the middle of the night, and the smoke alarm going of at 7 am is how I woke for 2 days.
Stayed 2 nights in Jun 2022
Response from Sophia CSR on 15 Jun 2022
Dear Guest, We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. Please accept our apology for the issues you encountered regarding the unpleasant sound. We will speak with our Maintenance team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most dated and dirty hotel I have ever seen. You should be ashamed to offer this as an option.
Stayed 3 nights in Jun 2022
Response from Sophia CSR on 14 Jun 2022
Dear Guest, Thank you for your feedback! We regret your stay didn't go as expected. Your concerns have been noted and forwarded to our housekeeping team for improvement. We hope to serve you better in the future.

2/10 Terrible

Sainath

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Amber

Disliked: Cleanliness, amenities
The property is very outdated. I only recommend staying here if you are on a strict budget or a very short trip. There was no breakfast (even though it was advertised), the room smelled like smoke and there are things that need to be worked on or replaced.
Stayed 3 nights in May 2022
Response from Sophia CSR on 14 Jun 2022
Dear Guest, Thank you for your review. and your opinions with regard to modernization. We apologise for the inconvenience faced by you regarding the smoke in the room. We will share your feedback with the concerned team. Our team is looking forward to hosting you again soon!

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities, room comfort
Please, no
I'm trying to think of something that went right. Hmm, I slept well, but probably because at my age a six-hour drive is exhausting. The place looked like it had once been pretty. [Hotels.com, is there a way to reming me not to book here again?]
Stayed 1 night in May 2022
Response from Sophia CSR on 14 Jun 2022
Dear Guest, We regret your stay with us was not up to your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Nasir

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This a quite old property , amenities were terrible , Iron box was rusted and sticky , chairs were very old and dirty , staff was good and the uncle trying his best ,
Stayed 2 nights in May 2022
Response from Sophia CSR on 17 May 2022
Dear Guest, Thank you for sharing your valuable feedback! We are thankful that you have honoured our staff members with praiseworthy words. However, we apologize for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 Excellent

Jay

Stayed 2 nights in May 2022
Response from Sophia CSR on 9 May 2022
Dear Jay, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 Poor

Salina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Staff was very nice but the room wasn’t very clean. There was someone else’s old sock in the room, burn holes in the sheets, dust, & it looks like mold was growing on the bathroom wall. It definitely wasn’t worth the $100 for the night. Not the worse place but definitely not the best.
Stayed 1 night in Mar 2022
Response from Sophia CSR on 10 May 2022
Dear Salina, Thank you for sharing your valuable feedback! We are glad to know that you liked our staff. However, we apologize for the inconvenience faced by you regarding the few amenities in the room. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
My stay was great. It was a home like feel when i walked in. The perfect relaxing stay
Stayed 1 night in Mar 2022
Response from Sophia CSR on 10 May 2022
Dear Julie, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Marlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was barely decently clean. The bathroom was one of the filthiest I have ever seen. Very visible dirt around toilet , tub and heaters. Mildew/ mold on shower/ tub tiles, dirty sink faucets. Shower handles fell off and inside was disgustingly dirty. It was nauseating to use the bathroom and I could not bring myself to even shower. It was so disgustingly filthy. Will not stay ever again.
Stayed 1 night in Oct 2019
Response from Manager on 5 Oct 2019
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

TommyT, East aurora ny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and clean it had everything but a hair dryer. The down side no exhaust fan in bathroom and the bath room was very out dated. Will stay here again the price was great.
Stayed 1 night in Oct 2019
Response from Manager on 4 Oct 2019
I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

C

Travelled with family and small children, Business traveller
Liked: Staff & service
The room was nice the bathroom however was moldy and the water would scold you just by touching the faucet.
Stayed 2 nights in Sep 2019
Response from Manager on 24 Sept 2019
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Manager on 24 Sept 2019
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4/10 Poor

jose

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
We were able to check in after 10:00 pm which was nice. The bathroom however was not very clean, the tub did not drain well and the hot water was leaking. We also were running low on toilet paper and instead of leaving one when they cleaned the room I had to go ask for one the next morning since we got back late from our daily adventures. We only were there for 2 nights and I probably would not stay at this hotel longer than that. It's nice if you just need a break from a road trip or just an over night stay.
Stayed 2 nights in Aug 2019
Response from Manager on 4 Sept 2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room as well as our toilet. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean enough. Bathtub was not slippery and water pressure was great. Carpet and television, bed have been updated recently. No breakfast available. Good scenery and loved the gazebo. Good stay for a few days
Stayed 3 nights in Aug 2019
Response from Manager on 27 Aug 2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and your comments about our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Cnstance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room with a comfortable bed and chair to sit in. I enjoyed sitting outside in the evening in the chair provided. Quiet surroundings and friendly staff. I will be staying here again.
Stayed 1 night in Aug 2019
Response from Manager on 20 Aug 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Good service
Our stay was nice. Some of the rooms need some work. But overall was not a bad place
Stayed 1 night in Aug 2019
Response from Manager on 17 Aug 2019
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

John

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Manager on 2 Aug 2019
On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Time of check in and check out was unclear Fiancé noticed a cobweb after our shower, but I suppose that’s better than and is something that beats rodent buds
Stayed 2 nights in Apr 2019
Response from Manager on 30 Apr 2019
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our shower. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Kathleen, Charlotte NC

Liked: Cleanliness, staff & service
Was genuinely surprised nice room. Only complaint would be that it needs more outlets close to the bed where most people charge their mobile phones.
Stayed 3 nights in Mar 2019
Response from Manager on 19 Mar 2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and outlets. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Emalee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t go here again.
Sheets were urine stained, room was freezing the entire night even though heating unit was set to 75. Bathroom window had a crack in it. Asked for a room with a tub and they gave me one with a shower stall. Bed highly uncomfortable. Room smelled like someone just got done smoking 10 packs of cigarettes before we got in there. Ceiling looked gross. Staff members not available.
Stayed 1 night in Jan 2019
Response from Manager on 29 Jan 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
No attendance at front desk
Yeah when checking in no one was at the counter waited for 6 minutes and head to proceed to call the hotel phone number in order for the service attendant to come from a back room
Stayed 1 night in Jan 2019
Response from Manager on 19 Jan 2019
Know that your voice is of tremendous importance to us and we value your comments about our service and room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Linda, Michigan

Disliked: Property conditions & facilities
The lady who checked us in was not able to understand our questions. She was pleasant, just did not seem to be too adept at English. We were one of 2 people staying there and we hope that was not their best room...hole in ceiling, bathroom door would not close, bath fan did not work, heat was very slow heating room, sheets would not stay on corners. We forgot our personal pillows.. too bad. Made the rm more expensive.
Stayed 1 night in Nov 2018
Response from Manager on 12 Nov 2018
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our pillows and room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Manager on 16 Oct 2018
It was our priviledge to earn your business and we hope to host you again on your next trip.

6/10 Okay

Wil

Ok for the price
Huge space but Very outdated. Even pluming was loud.
Stayed 1 night in Aug 2018
Response from Manager on 4 Sept 2018
Thank you for taking the time to share your comments regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Thank you we enjoyed ir
Stayed 1 night in Aug 2018
Response from Manager on 4 Sept 2018
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Good

Joshua

A Great Choice for the Location!
When we reserved through Hotels.com, there were only smoking rooms available. But when we asked at the counter for non-smoking, they were very accommodating. The check-in process was very fast and smooth. The rooms are little aged, vintage some may say. But it was clean! And comfortable! We found good eateries nearby, and even a great flea market!
Stayed 1 night in Aug 2018
Response from Manager on 4 Sept 2018
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

keith, niskayuna ny

Liked: Staff & service
Disliked: Property conditions & facilities
Just an over night stay
Pool was broken front desk computer was btoken soda/vending was broken pool was closed and that was why we stayed there for pool. Breakfadt was next to nothing and did not open til 730 we needed to check out by 715
Stayed 1 night in Jul 2018
Response from Manager on 30 Jul 2018
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Overpriced motel
Overpriced, given the condition of the room and property. There were red marks on several items in the bathroom, including the bathtub. The room smelled as if it used to be a smoking room. The pool was nice but full of leaves and pine needles. The bed was comfortable. Overall vibe from other guests made me a little uncomfortable staying there alone.
Stayed 1 night in Jul 2018
Response from Manager on 30 Jul 2018
Thank you for taking the time to share your comments regarding our bed and room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.