All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1064 out of 1350 reviews" "
10 - Excellent
1,064
Rating 8 - Good. 208 out of 1350 reviews" "
8 - Good
208
Rating 6 - Okay. 37 out of 1350 reviews" "
6 - Okay
37
Rating 4 - Poor. 19 out of 1350 reviews" "
4 - Poor
19
Rating 2 - Terrible. 22 out of 1350 reviews" "
2 - Terrible
22
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Eva
Travelled with family, Travelled with pets, Travelled with partner
Staff was amazing , especially with our dog! Can’t thank them enough
Eva
Stayed 2 nights in Mar 2024
Response from Erin on 29 May 2024
We are so glad you enjoyed your stay here with us. So many of our staff members are dog lovers so it's great for us when we get to visit with them while we work. Hopefully we see you again the next time you're in Buffalo.
6/10 Okay
Audra
Travelled with family
27 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Property very old & needs a redo.
Audra
Stayed 2 nights in May 2024
Response from Erin on 29 May 2024
Thank you for your feedback. If you would like to further discuss your stay with us, please feel free to reach out to us here at the hotel. It's always disappointing when we hear we've fallen short in meeting a guest's expectations.
Nothing specific, it was a nice one night stay in general.
Tony
Stayed 1 night in May 2024
Response from Safe travels, Holly on 26 May 2024
Hello Tony!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a nice one-night stay! I hope we made your stay in Buffalo, New York as great as it could be!
the hotel was overbooked. a reservation for 2 queen size beds was switched for a queen bed and a cot
Frederick
Stayed 1 night in May 2024
Response from Safe travels, Holly on 26 May 2024
Hello Frederick,Thank you for taking the time to review our property; Your feedback is incredibly valuable to us here at the Hampton Inn Buffalo-Amherst. On behalf of our entire property, I am sincerely sorry that the hotel did not meet your expectations. We strive to deliver all of our guests the 100% Hampton Guarantee, and I am sorry that your experience fell short of that guarantee during your stay. We appreciate your honesty. Feedback such as this helps us address concerns in the hotel and establishes what we can improve on. I apologize that your room type was oversold and your reservation was switched to a king bed with a cot instead of a double queen bed room. I also apologize that the accommodations in your room were not up to par for an excellent guest experience. As a guest, you should always feel comfortable and satisfied with the stay you have booked, so I am sorry to hear about the unexpected room type change. Thank you for your patience as we worked on the issue. Thank you so much for taking your time detailing these events during your stay, I appreciate your honesty and patience. We would always love to hear more about your experience. You are always welcome to follow up and contact us again if you have any other questions or concerns. Thank you for staying with us, I hope you had a wonderful time visiting Buffalo!
Hello Lee!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am glad your stay was easy and convenient! I hope we made your stay in Buffalo, New York as great as it could be!
Hello Marie!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!
Hello Cassandre!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!
property is so clean and the breakfast is fresh and good.
Tyron
Stayed 2 nights in Apr 2024
Response from Safe travels, Holly on 26 May 2024
Hello Tyron!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am so happy you appreciated our clean property! Our staff works hard to keep our hotel as clean as possible for our guests. We believe this practice is the beginning of a fantastic guest experience. I am also thrilled that you loved the breakfast that we offered! I hope we made your stay in Buffalo, New York as great as it could be!
We are very happy to hear you had a great experience with us during your most recent stay. We look forward to seeing you again in the future. Thank you for leaving your review. We appreciate it.
On our checkout, the receptionist was so rude that she spoke to my daughter and me very arrogantly. While we were checking, she liked my daughter and our service dog outside of the building because the dog barked; when I complained, the general manager refused to meet me, and the receptionist was talking back to me while the HR manager was trying to understand what had happened, he took my number to the GM to call me back, and no one did
Hany
Stayed 1 night in May 2024
Response from Erin on 22 May 2024
Thank you for letting us know this happened. I will follow up with the staff. If you would like to discuss this further feel free to contact the hotel directly.
We stayed over for a couple nights from Canada and we must say, we’ve had an excellent experience. Check in (and out) was smooth, the rooms were spacious and very clean. We very much enjoyed the delicious breakfast and the pool and outdoor spaces. We will be back soon! Thank you so much
Mikayla
Stayed 2 nights in May 2024
Response from Erin on 22 May 2024
It is always wonderful to hear from happy guests. We appreciate that you have taken the time to leave your feedback about your stay. We look forward to having you stay with us again in the future.
Hello Abhishek!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had an awesome experience staying with us here during your trip to Buffalo! I hope we made your stay in Buffalo, New York as great as it could be!
Pros:
-Brand new hotel and you can feel it in every thing starting from hallways, room furniture, etc.,
-The room space is excellent,
-Easy check in and helpful staff,
-Breakfast is great with some varieties,
-Free parking.
Cons.
- Frankly nothing, just maybe a recommendation came from my son if there some sweets variety on breakfast.
Thank you, this hotel deserves all the 5 stars and 10/10 ratings
Amjad
Stayed 1 night in May 2024
Response from Safe travels, Holly on 26 May 2024
Hello Amjad!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am happy that your room met all of your expectations! A guest, you should be 100% satisfied with what you have reserved, and I am glad we could do this for you and your family. I would also like to thank you for complementing our staff. Our team members strive to deliver our guests the best experience possible, so I am thrilled to hear they met all of your expectations! Its also fantastic news that you loved the breakfast we served! I hope we made your stay in Buffalo, New York as great as it could be!
Hello Stephen!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! Thank you for letting know you would stay with us again; This is one of the best compliments we can receive from a guest! I hope we made your stay in Buffalo, New York as great as it could be!
I would like to thank the night duty front desk staff that was working on 5/14/24. She gave me a much appreciated 25 cents as that was needed to dry my laundry.
Khanh
Stayed 3 nights in May 2024
Response from Safe travels, Holly on 26 May 2024
Hello Khanh!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I would also like to thank you for complementing our staff. Our team members strive to deliver our guests the best experience possible, so I am thrilled to hear they met all of your expectations! I will pass along the message that a team member working that night went above and beyond to assist you with your laundry and help you make your stay more comfortable! I hope we made your stay in Buffalo, New York as great as it could be!
Hello Steven!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am glad everything with your stay was perfect! I hope we made your stay in Buffalo, New York as great as it could be!
This hotel is the perfect place to stay if you are visiting Buffalo University's North Campus.
Anthony
Stayed 2 nights in May 2024
Response from Safe travels, Holly on 26 May 2024
Hello Anthony!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am thrilled to hear that our location was convenient for your visit to University of Buffalos North Campus! I hope we made your stay in Buffalo, New York as great as it could be!
Nice, clean, friendly staff, great breakfast! Comfy bed too.
Tracey
Stayed 2 nights in May 2024
Response from Safe travels, Holly on 19 May 2024
Hello Tracey!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am so happy you appreciated our clean property! Our staff works hard to keep our hotel as clean as possible for our guests. We believe this practice is the beginning of a fantastic guest experience. Its fantastic news that you loved our comfy beds and enjoyed our breakfast! I would also like to thank you for complementing our staff. Our team members strive to deliver our guests the best experience possible, so I am thrilled to hear they met all of your expectations! I hope we made your stay in Buffalo, New York as great as it could be!
Hello Joseph!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!
Hello Lok Tak!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!
I always stay at this hotel when on a shopping trip. It is convenient to both shopping and restaurants. The hotel is very clean and the breakfast is great!
Diane
Stayed 2 nights in May 2024
Response from Erin on 15 May 2024
We appreciate your feedback. It is great to be able to provide feedback to the staff and let them know when guests are satisfied and planning on coming back. We look forward to seeing you again in he future.
Very good stay, but the property didn’t sent my receipt in the mail and charged me $40 more than my original amount when I booked it.
Aditya
Stayed 2 nights in May 2024
Response from Safe travels, Holly on 17 May 2024
Hello Aditya!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a very good stay! I am so sorry about the confusion in your billing! I believe this could because be from the tax on top of your rated. Thank you for being honest with us. We do not typically send receipts in the mail, so I do apologize that part of your stay did not meet your expectations. If you would like a physical copying your receipt, please let us know so we can amend this for you. I would also be happy to email this document to you. I hope we made your stay in Buffalo, New York as great as it could be!
I was pleasantly surprised with this hotel. Very clean property including rooms. Updated decor. Staff was very friendly and helpful...especially Dan! Shopping around is 10-20 mins so great central spot to stay. I would definitely stay again.
The hotel is in a quiet location but convienent to food and stores.. Staff greeted as soon as we arrived and check in was quick.
The room was very nice and clean. The bathtoom had a beautiful shower and sink with a slidong door. The bathroom was more spacious than expected.
The breakfast was really good and had a good selection of options, eggs, waffles , cereal hash browns juice and much more. Coffee and tea is offered all day.
Hello Trish!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!
Staff was friendly. Rooms are clean and well-maintained with all required appliances.
Omkar
Stayed 1 night in May 2024
Response from Safe travels, Holly on 12 May 2024
Hello Omkar!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I would also like to thank you for complimenting our staff. Our team members strive to deliver our guests the best experience possible, so I am thrilled to hear they met all of your expectations! I am so happy you appreciated your clean room! Our staff works hard to keep our hotel as clean as possible for our guests. We believe this practice is the beginning of a fantastic guest experience.I hope we made your stay in Buffalo, New York as great as it could be!
10/10 Excellent
Jennifer
11 May 2024
My room was very clean and staff was very friendly.
Hello Leticia!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I am so happy you appreciated our clean property! Our staff works hard to keep our hotel as clean as possible for our guests. We believe this practice is the beginning of a fantastic guest experience. It is also fantastic that you appreciated our family friendly hotel and location! I hope we made your stay in Buffalo, New York as great as it could be!
Hello Abdullah!Thank you so much for the stellar review of our property; Your feedback is incredibly valuable to us! It's wonderful to hear you had a great stay! I hope we made your stay in Buffalo, New York as great as it could be!
We are very glad to hear that your stay was so great. Thanks for taking the time to leave your review of your stay. We hope if you're in town in the future you'll stay again.