Full-sized fridge, microwave, oven, stovetop
Check availability

Reviews of PREMIER SUITES Bristol Redcliffe

4 out of 5
PREMIER SUITES Bristol Redcliffe
30-38 St Thomas Street, Bristol, England

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 146 reviews" "
Rating 8 - Good. 57 out of 146 reviews" "
Rating 6 - Okay. 19 out of 146 reviews" "
Rating 4 - Poor. 1 out of 146 reviews" "
Rating 2 - Terrible. 7 out of 146 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Abhirami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was safe, walkable from the locations we wanted to visit. Erika at the reception was very responsive and polite. The only downside was the bathroom - the flush wouldnt work most of the time.
Stayed 8 nights in Dec 2023
Response from Szandra T Operations Executive on 19 Jan 2024
Dear Abhirami,We very much appreciate your comments regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Szandra T Operations Executive on 27 Dec 2023
Dear Robert,We very much appreciate your 3 out of 5 rating at PREMIER SUITES Bristol. I hope we can welcome you again soon in one of our apartments.Sincerely,

10/10 Excellent

C M

Business traveller
Liked: Cleanliness, room comfort
Checking in information could be much clearer
Checking was a nightmare. I was not aware that there was a deposit. I received a text and thought it was a fraud scam to access my account. I eventually paid the deposit but was not informed that I should receive an email with instructions. I arrived at about 8pm, it was extremely cold and dark. I could not find the property for it is not easily identifiable. I eventually persuaded very helpful tenant who gave me the emergent number. I telephoned and got a very irritable assistant who found my booking and guided me through obtaining access to the property/my booked suite.
Stayed 1 night in Nov 2023
Response from Szandra T Operations Executive on 8 Dec 2023
Dear C M,Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Deb

Travelled with family
Disliked: Property conditions & facilities
I emailed the hotel prior to staying to confirm parking, but got no reply, twice. The room smelt of old smoke and the carpet was filthy and stained. There was also a music venue up the road with a lot of noise till 11.30pm.
Stayed 2 nights in Oct 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Deb,Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Charles,Thank you for taking the time to rate us on your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Sincerely,

10/10 Excellent

Abraham

Stayed 1 night in Jul 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Abraham,We very much appreciate your 10 out of 10 rating regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments.Sincerely,

8/10 Good

Jennifer

Bedbugs on sofa, but overall good
The actual place was nice, but needed a good clean. I accidentally went to sleep on the sofa one afternoon and woke up COVERED in bites. It’s been a few days now and still no reply from hotel. Overall I would stay again due to price and location being lovely for having a suite but the bedbugs and no communication didn’t make it as lovely as a weekend that I would wanted.
Stayed 2 nights in Jun 2023
Response from Szandra T Operations Executive on 11 Jul 2023
Dear Jennifer,Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, please contact me directly if you would like to discuss further.Sincerely,

10/10 Excellent

Dee Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience here; right by the bus stop to Bath, close to shops, restaurants, and the river. We really liked having the kitchen and sitting room upstairs and separate from the bedroom. The kitchenette was also a godsend, with all the necessary utensils, vessels, and a washer and dryer. We also liked having the balcony--a good place for tea and coffee in the mornings. We would definitely stay here again. Thanks!
Response from Szandra T, Operations Executive on 11 Jul 2023
Dear Anna,We very much appreciate your comments regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, room comfort
Very good very nice !! Will definitely stay again. Thank you !
Stayed 1 night in Jun 2023
Response from Szandra T, Operations Executive on 11 Jul 2023
Dear James,We very much appreciate your comments regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments.Sincerely,

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, room comfort
Value for money
I enjoyed my stay. It was very convenient and I will definitely stay again.
Stayed 1 night in Apr 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Simon, We very much appreciate your comments regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

6/10 Okay

Jeremy

Travelled with family
Adequate but unexceptional.
Location was good, if a bit "industrial." Cleanliness could be improved. Furniture is dated and very worn. Washing machine is anemic.
Stayed 1 night in Apr 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Jeremy,Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Sincerely,

10/10 Excellent

Lee

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Lee,We very much appreciate your 10 out of 10 rating regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments.Sincerely,

10/10 Excellent

David N

Stayed 1 night in Mar 2023
Response from sz on 25 Oct 2023
Dear David,We very much appreciate your 10 out of 10 rating regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments.Sincerely,

6/10 Okay

Stuart

Business traveller
A bit meh!
Not the best. Reception had me booked into a different venue. Apartment 56 was adequate but had seen better days. Bathroom sink was blocked, Heated towel rail not working and the shower was impossible to operate without getting soaked with cold water. I've stayed in much better in Bristol for less money.
Stayed 1 night in Feb 2023
Response from Szandra T Operations Executive on 21 Feb 2023
Dear Stuart, Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Simone B C

Liked: Cleanliness, amenities, property conditions & facilities
Met my expectations
Stayed 13 nights in Apr 2022

10/10 Excellent

Cornelia

Travelled with family
Liked: Cleanliness, room comfort
We enjoyed our stay at the Premier Suites in Bristol very much. The accomodation was clean, pleasing and well equipped. All the staff was very friendly and helpfull indeed. We would like to thank them again. The location close to the city center and the harbour is handy and the access by car easy and quick. We will certainly be back.
Stayed 5 nights in Apr 2022

10/10 Excellent

Gillian

Stayed 5 nights in Mar 2022

2/10 Terrible

Allysha-rose

Stayed 1 night in Dec 2021
Response from Szandra T, Operations Executive on 28 Dec 2021
Dear Allysha-Rose, Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Miroslawa

Liked: Cleanliness, room comfort
Spacious flat.
Very spacious apartment.
Stayed 3 nights in Dec 2021
Response from Szandra T Operations Executive on 28 Dec 2021
Dear Miroslawa, We very much appreciate your comments regarding your stay at Premier Suites Bristol Redcliffe. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

8/10 Good

Don

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Savio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 1 bedroom apartment was lovely, big and clean and the service was good, thanks and I’ll defiantly stay again .
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place- recommend to all
Great place. Would happily stay again. Shower head not matched to high pressure so requires careful adjustment and the force pushed water under the screen into the floor. Not a complaint - just f/b. Really like the space and comfort.
Stayed 1 night in Nov 2019
Response from GM on 6 Dec 2019
Dear Guest Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

2/10 Terrible

Verified traveller

It was extremely noisy. Being a set of apartments, there were people running and shouting in the corridors all night.
Stayed 1 night in Nov 2019
Response from GM on 7 Nov 2019
Dear Guest I am really very sorry to hear about your disappointment and that we could not make your stay more comfortable. I have raised this with our security team to make sure that these issues do not repeat. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from GM on 6 Dec 2019
Dear Guest Thank you for reviewing us. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The place is clean and the reception is friendly n helpful
Stayed 1 night in Sep 2019
Response from GM on 16 Sept 2019
Dear Guest Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
it is all very good but the floor boards (or whatever the floor is made of) are a bit noisy. otherwise very good value for money and nicely presented property and good value for money.
Stayed 1 night in Sep 2019
Response from GM on 9 Sept 2019
Dear Guest Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Bristol
Only stayed for one night but the location was ideal. Safe area and quiet. Parking onsite but 18quid is a bit steep. 10min walk in to town but a nice pub on route The Hole in the Wall. Reception staff very friendly and helpful. Apartment well appointed, warm and clean. Only thing I would have liked would be blinds on the windows as you have to close the curtains for privacy. I would definitely recommend staying here and the price is in line with hotels locally.
Stayed 1 night in Aug 2019
Response from GM on 6 Sept 2019
Dear Dean Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

8/10 Good

adrian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff made our trip so lovely by being absolutely amazing and friendly!
Stayed 1 night in Jun 2019
Response from GM on 17 Jun 2019
Dear Guest, Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, spacious apartment in an excellent location. Very polite, professional plus friendly staff. I will be booking again!
Stayed 1 night in Jun 2019
Response from GM on 17 Jun 2019
Dear Guest, Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay and that you will be returning again. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from GM on 17 Jun 2019
Dear Guest Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 Bedroom was very spacious, expected a studio, but ended up having a whole living area, kitchen and private bathroom as well.
Stayed 1 night in Jun 2019
Response from gm on 4 Jun 2019
Dear Guest, Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from gm on 17 Jun 2019
Dear Richard Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 1 night in Mar 2019
Response from GM on 18 Mar 2019
Dear Peter Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a Brilliant stay with us. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from GM on 18 Mar 2019
Dear Joshua Thank you for the 10/10 score. We certainly look forward to welcoming you again soon. Yours Sincerely Anthony

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from GM on 18 Mar 2019
Dear Guest Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

6/10 Okay

Andrea

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not my cup of tea for a weekend trip
Check in took 45 minutes as the guy kept taking phone calls then losing his place with us. During this period, the parking situation wasn’t explained to us and we had to talk our way out of a parking ticket outside. There is no temporary check in parking area. Parking is in the local authority parking. There is no card acceptance. It’s either cash, or mobile app, and it’s a bit of a walk. The area itself is a bit dead. It’s an office area, so no breakfast places at the weekend, but we found Pasture around the corner for lunch or cocktails. The walls are paper thin and you can hear everything going on in the rooms around you. Youngsters use it as a party hotel, and there seems to be no staff onsite. Reception closes at 7pm. It was really hard to get a good night’s sleep because of the internal noise. It’s expensive for what it is. It’s better suited for a longer stay rather than overnight. I don’t think we’d stay here again. However, it is clean and comfortable, and the kitchen facilities were good, so I’d come back on a longer business trip if it didn’t include party times at the weekends.
Stayed 1 night in Feb 2019
Response from GM on 18 Mar 2019
Dear Andrea Thank you for the feedback. I am really very sorry to hear about the noisy guests. Following your feedback, I have discussed this in length with the security company and please be assured that every step is taken to make sure that these issues do not repeat. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from GM on 18 Mar 2019
Dear Maggie Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
No issue 1 bed apartment as advertised. Very clean and tidy and a great price :) Public parking less than 2 minute walk away
Stayed 1 night in Jan 2019
Response from GM on 18 Mar 2019
Dear George Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2019

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - recommended!!
Stayed 1 night in Dec 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City weekend stay.
Very comfy, spacious, clean, walking distance to all shops, nightlife, loads of places to eat out, would highly recommend.
Stayed 1 night in Nov 2018

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Charley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Perfect for what we needed and great value for money. A lot of space in the apartment and the staff were really helpful.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Central location
Close to city centre. Clean and plenty of space for two.
Stayed 3 nights in Oct 2018

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bear in Bristol
The apartment style single bedroom was quite nice. The bed was comfortable. The floors were a bit creaky. I never heard my upstairs neighbour bit felt guilty for my neighbour downstairs. The parking lot is a little noisy at all hours of the night.
Stayed 3 nights in Sep 2018

8/10 Good

Oliver

Very cushty
Stayed 2 nights in Aug 2018