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Reviews of The Cliff House

3 out of 5
The Cliff House
528-532 Main Street, Kangaroo Point, QLD

Reviews

5.6
Rating 10 - Excellent. 42 out of 455 reviews" "
Rating 8 - Good. 118 out of 455 reviews" "
Rating 6 - Okay. 114 out of 455 reviews" "
Rating 4 - Poor. 64 out of 455 reviews" "
Rating 2 - Terrible. 117 out of 455 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia should take this place off there sit photos look nothing like what they are at all lacking parking not knowing if your in the right park and if your car will be towed away or not felt dirty very loud as u can hear doors all night shutting and slamming and can hear up stairs toilets flush and flow over your head do your self a favour save your money and sleep in your car also didnt feel safe leaving anything in the room while was not there
Stayed 5 nights in May 2024

2/10 Terrible

Parul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 1 night in May 2024

4/10 Poor

Matthew Kent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs an update and a cleaning. The staff were happy to help out to fix issues as they arose, however (TV remote wouldn’t work, light burnt out). Always found a parking spot when coming home at the end of the day but often it was the last spot!
Stayed 5 nights in Apr 2024

4/10 Poor

Robert

Business traveller
Rooms were terrible, small window, needs maintenance, mattress was terrible with springs from mattress poking into back
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Cori

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Photos are obviously very old as the place/rooms are not at all as advertised. Dirty cups in fridge on arrival staff did provide clean very quickly and were very apologetic
Stayed 1 night in Mar 2024

6/10 Okay

Stewart

It was close to where i had to go for a concert
Stayed 2 nights in Feb 2024

6/10 Okay

Megan

Travelled with group
Disliked: Amenities, property conditions & facilities
People could walk in straight off the street to our room
Stayed 1 night in Feb 2024

2/10 Terrible

Bo Ra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very different to photos. The floor’s cracky, paints on the walls peeled off, table sticky, and dirty bed sheets. Strongly do NOT recommend.
Stayed 3 nights in Feb 2024

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was well located but really a backpacker venue. The taps were loose and I am not sure what was going on in the front room but I suspect it was a business venture.
Stayed 2 nights in Feb 2024

4/10 Poor

Kirk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Terrible place to stay, wouldn’t wanna come back again
Stayed 3 nights in Feb 2024

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was adaquate. But the air conditioner was hard to use. The shower leaks as well
Stayed 3 nights in Feb 2024

10/10 Excellent

Niyibaruta

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Safe
Stayed 1 night in Feb 2024

8/10 Good

Gill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Queen bed room was good size, No problem with door lock.
Stayed 6 nights in Jan 2024

4/10 Poor

Arthur

Business traveller, Travelled with partner
Location was the only saving grace
Stayed 1 night in Jan 2024

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here 2 nights over Aus Day weekend during the Gabba cricket test. Yes the rooms are old and run down. Yes they are a bit dirty and smelly. It was $70 a night. a comfy enough bed and a shower. You get what you pay for. If you can deal with a run down room I reccomend this for the value and location. If you are expecting for $70 a flawless hotel without issues. go elsewhere
Stayed 2 nights in Jan 2024

2/10 Terrible

Sarah Helen

Stayed 2 nights in Jan 2024

4/10 Poor

Russell

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
About the only thing I did like was the bed was good and the toilet paper and shower were both good. Otherwise the property was very ordinary.
Stayed 2 nights in Jan 2024

2/10 Terrible

KYUNGMIN

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Paul

Disliked: Property conditions & facilities
Like - proximity to The Gabba. Dislike - Towels wet, mould and fire alarm
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

8/10 Good

Joe

Travelled with group
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Rod

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and disgusting. We took one look at the room and handed the keys back and didn’t even stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How to review this without offending but factual? 1) security- rooms are open passage with no external security door means randoms can walk in off the street looking for the room with the stuff No safety chain on the door very flimsy Bunnings door lock At least could push the bed up against the door to provide some level security 2). Dirty AC - wish could post the photos of the filters and AC unit Has never been serviced or cleaned Since checking out I have developed a painful chest infection which may be a result. Have emailed photos and complaint to the hotel, no reply or acknowledgment!!! Other issues but these the main ones Never again 😡
Stayed 3 nights in Dec 2023

6/10 Okay

Janaka

Travelled with family and small children
We stayed one night 14th Dec 2023 (checked in 4pm, visit the city from 4.30pm to 11.30pm, then checked out 6am next day), King Bed Room 102. This is our experience during that time. You cant phone the property, no one answer the phone nor return the call. So you dont know and cant get any info until you go there. Once we went there The Owner/Manager (Chinese Nationality?) was very helpful even though he found it difficult to speak in English. He tried his best. In a very packed condition, the room had one king bed, cloths cabinet, small fridge, water heater Jug, Hair dryer, toilet/showers, tea/coffee/sugar, cups/soccer/plates, shampoo/conditioner/soap, and towels. Quality was average, but ok for the price $100, cleanliness was average (closer to the poor), we saw cockroaches, Bath room/toilet was not that bad, It took a while to get hot water to the showers, Air Con was noisy/vibrating. Window blind to the toilet/bathroom was broken so was not possible to close properly (other side blind wall?) Noisy when people walk in the adjacent corridor, open/close doors, feel bit insecure as the gates/doors are open always to the outside road. No one to look after you during after hours, you are all alone. Doors/locks/windows are not that great, that you can depend for your security. Only support will be 000 if you survive until they come. But, honestly, we didn't have any idea about the safety in that area. We didn't notice anything suspicious. Outdoor Microwave was handy.
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Perfect location to access the Gabba and the city from the South. Great staff - friendly and helpful And perfect safe parking round the back. Can't beat this place for price and location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Amenities
From reading all the negative & terrible reviews my experience was fine. Clean room and no trouble.
Stayed 2 nights in Dec 2023

6/10 Okay

Bjoern Jimmy

Liked: Cleanliness
Quiet area, quiet guests.
Stayed 1 night in Dec 2023

4/10 Poor

Gurpreet

Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kylie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was nothing like the photos, it was unclean, the bed was terrible, broken window shade, no cups, only 1 glass, fridge door had to be forced to close. Smelt like cigarettes. 3 disassembled smoke alarms in hallway. Shower smelt when turned on. Could see light into the hallway through the door jam. Felt unsafe. Only stayed one night as we arrived late and checked out first thing next morning as couldn’t stay there any longer. Would not recommend!!
Stayed 6 nights in Nov 2023

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
A bit dingy!
Stayed 1 night in Dec 2023

6/10 Okay

Matthew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Cliff House was in a great locaton for us, walking distance to where we needed to go, however the facilities were a bit poor, airconditioner leaked, shared facilities were filthy.
Stayed 3 nights in Nov 2023

6/10 Okay

Trent

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023

4/10 Poor

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
Plug sockets were missing their covers, AC machine didn’t work and was wired with bare wires showing, fridge in the room was disgusting, the only decent part was the shower.
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Close to city centre. Good price.
Stayed 1 night in Nov 2023

6/10 Okay

Devin

Travelled with partner
Liked: Staff & service
Staff was excellent, it is great to stay 1-2 nights. You can hear everything in other rooms. Only annoying issue was the damp towels and damp bed. The owner’s should invest in better tumble dryers.
Stayed 4 nights in Nov 2023

8/10 Good

Miranda

Liked: Cleanliness, staff & service
it was better then i thought
Stayed 1 night in Nov 2023

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
I helped a friend book a room here and I was told room was not in same condition as picture. I think the place need some renovation and makeover. I felt a bit embarassed for making the booking and not being helpful to my friend
Stayed 1 night in Nov 2023

2/10 Terrible

ISHAN

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not even get the same room that i booked. Room was so filthy. Rubbish was left by previous guests. Someone's toe nails was left on the sheets. Spoke to the manager about it, he was so rude and abusive. Did not wanna do anything about it and was blaming the expedia website and said we can leave the room and can get half refund. Are you freaking kidding me, how the hell we are gonna find a room in last minute. Seriously, mate if you don't like your job get the hell outta there. If it was me i would've fired you on your first day. I stay in hotels quite often never had to deal with anything like this. This was the worse experience ever. Will never go back there. Go anywhere else but don't book you stay there.
Stayed 1 night in Nov 2023

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap, but that shouldn't mean cockroaches everywhere, also sheets were NOT changed from last person, evident from very distinctive stains...yes, you know the type.
Stayed 1 night in Nov 2023

2/10 Terrible

Alexandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in the room for 1 hour and left!!! There was blood on the floor and a man smoking in the hallway. I booked through Wotif and the receptionist apologised and said she would process a refund. It never happened place was absolutely disgusting!!
Stayed 1 night in Oct 2023

6/10 Okay

Benardus

Stayed 1 night in Nov 2023

6/10 Okay

Peter

Liked: Staff & service, amenities
Bed did not have fresh linen. Was unmade from last guest. No bathroom towels. Had to ask for them. Overall an adequate room.
Stayed 1 night in Nov 2023

2/10 Terrible

Li

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the room was really terrible. I can tolerate basic facilities, but the hygiene conditions and strong moldy smell were unbearable for my body. With two children in tow, as soon as I walked down the stairs after check-in and before entering the room, I knew it was bad. When I opened the door, I immediately vomited, a natural instinctive reaction. So, I turned around, left, and returned the keys to the landlord.
Stayed 1 night in Nov 2023

4/10 Poor

Altino

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the room had not been cleaned properly and the towels were folded damp
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023