Executive 2 Bedroom Apartment | Terrace/patio
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Reviews of Quest River Park Central

4.5 out of 5
Quest River Park Central
120 Mary Street, Brisbane, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 130 out of 270 reviews" "
Rating 8 - Good. 103 out of 270 reviews" "
Rating 6 - Okay. 25 out of 270 reviews" "
Rating 4 - Poor. 7 out of 270 reviews" "
Rating 2 - Terrible. 5 out of 270 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Corrimal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Corey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Brent

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, room comfort
One of the best
Had an amazing stay at Quest River Park Central. Close to everything. Rooms were lovely The staff were excellent to deal with . The beds were so comfy. Would definitely choose to stay here again
Stayed 1 night in Aug 2023

4/10 Poor

michelle

Travelled with family and small children
Disliked: Cleanliness
Great communication by the property but cleanliness was really poor. Our five year old found used nitrous oxide bulbs tucked between the couch cushions, there were used cigarette lighters left under the coffee table and dirty socks in the bedroom, plus the bedspread had questionable stains. Loved the location but not sure I can rate our experience as family friendly - we monitored our daughter very closely after those discoveries. Spoke with front desk as we left from a gentle, constructive perspective and they took the issues seriously, but I question whether I’d return to a Quest property. Full credit to the girl on the desk for her apologies and really genuinely caring - she was great.
Stayed 2 nights in Aug 2023
Response from Quest River Park Central on 28 Aug 2023
Hi MichelleThank you for taking the time to leave a review, we are so glad you enjoyed our friendly staff, Thank you for bringing to our attention the issues you have had. we are constantly striving to improve our service and ensure that all our guests leave feeling satisfied with their stay. We will take your comments into consideration. Your comments mean a lot to us and we hope to have improved as per your comments if you come to stay with us again. Thank you again for taking the time to leave a review and we hope to have you stay with us again.

10/10 Excellent

Jolan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Roomy and Comfortable and great location
Stayed 3 nights in Mar 2023
Response from Quest River Park Central on 29 Mar 2023
Hi Jolan, Thank you for taking the time to leave a review, we are so glad you enjoyed the convenient location, we hope to have you stay with us again.

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Tobias

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Dearnne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff. In the heart of CBD activities and shopping.
Stayed 3 nights in Nov 2022
Response from Quest River Park Central on 29 Nov 2022
Hi Mike , Thank you for taking the time to leave a review, we are so glad you enjoyed the convenient location. we will pass on your kind words to the team. Thank you again for taking the time to leave a review and we hope to have you stay with us again.

10/10 Excellent

Raymond

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A really great location.reception staff excellent
Stayed 1 night in Nov 2022
Response from Quest River Park Central on 29 Nov 2022
Hi Raymond , Thank you for taking the time to leave a review, we are so glad you enjoyed the convenient location. we will pass on your kind words to the team. Thank you again for taking the time to leave a review and we hope to have you stay with us again.

8/10 Good

Pam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022

6/10 Okay

Lynette

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property on the booking said 41/2star it is far from that. Position in the city is fine . The Unit itself was dirty and very tired
Stayed 2 nights in Jun 2022
Response from Josh on 18 Jul 2022
Hi Lynette, Thank you for taking the time to leave a review, we are so glad you enjoyed our convenient location, Thank you for bringing to our attention the issues you have had. we are constantly striving to improve our service and ensure that all our guests leave feeling satisfied with their stay. We will take your comments into consideration. Your comments mean a lot to us and we hope to have improved as per your comments if you come to stay with us again. Thank you again for taking the time to leave a review and we hope to have you stay with us again.

2/10 Terrible

Graeme

Stayed 1 night in May 2022
Response from Quest River Park Central on 21 Jul 2022
Hi Graeme, Thank you for taking the time to leave a review, Your comments mean a lot to us, if you could please let us know what areas have not matched your expectations. we hope to have improved as per your comments if you come to stay with us again. Thank you again for taking the time to leave a review and we hope to have you stay with us again.

8/10 Good

Jing

Stayed 1 night in May 2022
Response from Quest River Park Central on 10 May 2022
Hi Jing Thank you for taking the time to leave such a glowing review, We are so glad you enjoyed our comfy and conveniently located apartments. Thank you again for taking the time to leave a review and we hope to have you stay with us again.

8/10 Good

Paul

Stayed 1 night in May 2022

6/10 Okay

Stewart

Travelled with family
Disliked: Amenities
Terrible WiFi in rooms. Dishwasher was not unpacked from previous guests and they obviously oversold parking and being Christmas there was no one available at the hotel, so we had to call a call centre who could not really help. When we checked out the lady could not have been more disinterested. Prior to arriving we dealt with Josh who was fantastic to deal with.
Stayed 3 nights in Dec 2021

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good communication with staff. Room was actually decent size and was clean.
Stayed 1 night in Dec 2021

10/10 Excellent

Ola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, and great sized apartment (we were in the 2 bedroom, 2 bathroom). Friendly staff and some great little touches, like the in room dining.
Stayed 1 night in Oct 2021
Response from Monica on 19 Oct 2021
Thank you Ola. We wish you all the best. If you have any accommodation request in the future, we are only a phone call away. 38381000.

8/10 Good

Justina

Travelled with group
Liked: Room comfort
Stayed 1 night in Sep 2021
Response from Monica on 19 Oct 2021
Thank you Justina. We wish you all the best. If you have any accommodation request in the future, we are only a phone call away. 38381000.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good position friendly staff
Stayed 1 night in Sep 2021
Response from Monica on 2 Nov 2021
Thank you for you kind review. We wish you all the best and look forward to your next stay :)

8/10 Good

David

Travelled with group
Liked: Cleanliness, room comfort
The place was great , only problem they held my $200 for a week , which was cool as we left the apartment spotless , over all nice and close to all amenities
Stayed 1 night in Jul 2021
Response from Amisha - Quest River Park Park Central on 25 Jul 2021
Dear David, Thank you for your feedback. I am glad you enjoyed your stay. The bond is held by the bank and we release all bonds within 48 hours of your departure from our end. Should your bond still not be released, please contact us on 07 3838 1000 and we will investigate further Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fine
Stayed 1 night in Jul 2021
Response from Amisha - Quest River Park Park Central on 25 Jul 2021
Dear Guest Thank you for your feedback Kind regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Do not stay here!
Nightmare stay. Harrased by a lady pretending to be a policewoman. Car parking disaster! Management won't take responsibility. Lifts get stuck, alarms going off.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020

8/10 Good

RUSS

Liked: Cleanliness, room comfort
Just a quick overnight trip- the studio although rather small , was quite suitable for our requirements. Centrally located. Stay at the Quest most times we are in Brisbane
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
mixed feelings but ok
I had mixed feelings about my stay. I arrived at around 6.30PM well before the 10PM checkin deadline.. to find the building shut and unstaffed. The speaker phone out the front was not functioning properly to call the emergency staff to let me in. Upon getting access after making a call with my phone with very little charge left, It was strange to see an apartment located within a carpark (no big deal though). the sheets and towels were all clean but the bathroom really needs an extraction fan for when the shower is in use. i primarily booked the apartment as it said there was a 72 hour period where apartments were left empty between guests due to the pandemic (unless i misread). I was surprised to see this was not the case as my neighboring apartment was immediately occupied when the previous people had left on the same day.. this was disappointing but i suspect the website had not been updated. overall the stay was fine. the ladies at the front desk were friendly and professional
Stayed 5 nights in Nov 2020
Response from Quest river Park Central Management on 25 Nov 2020
Dear Roberto, Thank you for your feedback. We have had to reduce our reception hours due to covid. I will investigate in the speaker phone out front and rectify it as soon as possible. There is an extraction fan in the bathroom however it is super quiet. All bookings are accepted in align with the QLD Health guidelines. Kind regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
The lifts broke down so had to use the stairs with my elderly parents up to Floor 27. My daughter was late for her own 21st birthday party due to the fact that we waited for a lift for 20 minutes, and only found out it wasn’t working when we contacted reception. Then we had to walk down 27 flights of stairs, again with my parents. Nothing offered to compensate our bad experience.
Stayed 2 nights in Oct 2020

8/10 Good

Ashlee

Travelled with group
Liked: Cleanliness, room comfort
Nice place
Nice place
Stayed 1 night in Jul 2020
Response from Quest Reception team on 10 Aug 2020
Dear Ashlee Thank you for your review. We are glad to hear that you have had a nice stay. We hope to see you again soon. Kind regards

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quest is Best
Neat studio apartment well situated in the CBD. I would recommend this to any visitor.
Stayed 2 nights in Feb 2020
Response from Quest River Park Central on 24 Feb 2020
Dear Dale, Thank you for staying at Quest River Park Central and taking your time to review us. It was a great pleasure having you here and we really hope to see you back sometime soon. Enjoy the rest of your trip Regards Quest River Park Central

2/10 Terrible

Ky-Leigh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Quest River Park Central on 24 Feb 2020
Dear Ky-Leigh, Thank you for bringing your dissatisfaction to our attention during your stay with us, I do hope that the replacement of the items in your room as soon as you brought this to our attention, and the complimentary amenities we gave you during your stay was agreeable for you. We are always striving to offer great service to our guests and we thank you for your feedback to ensure we continue to do so. Kind regards, Quest Team

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The property is in a great location, right in the centre of Brisbane city
Stayed 2 nights in Jan 2020
Response from Quest River Park Central on 11 Feb 2020
Dear Guest, We are glad you enjoyed our central location, and happy you could enjoy Brisbane! Looking forward to welcoming you back, Kind regards, Quest River Park Central

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quest for Prefection
Our stay was really good; it was clean and quiet and all facilities were available. The staff who were on duty were friendly and helpful. Our only problems included small things like : we ran out of tea and coffee on our second day. We had trouble with the dryer. It did work but it kept stopping and took a long time. However, in the end, our clothes were dried which was a useful facility to have. As the problems were minor ones, they did not really impact our stay very much. Well done, Quest!
Stayed 6 nights in Dec 2019
Response from Quest River Park Central on 9 Feb 2020
Dear Russell, We really appreciate you taking the time to review your recent stay at Quest River Park Central. We're delighted you found our staff helpful and our facilities and the location was perfect for your time in Brisbane. Hopefully we will have the opportunity to welcome you back in the near future. Regards Quest River Park Central

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good serviced apartment is a great location
Two bedroom apartment was good. Kitchen had all the amenities. The fifth person was in a roll-a-way bed (which was an extra $40 per night in addition to the room rate). Check in and check out was quick and efficient. Location is great - walking distance to the mall, southbank, etc.
Stayed 3 nights in Dec 2019
Response from Quest River Park Central on 11 Feb 2020
Dear Traveler, Thank you for your valued feedback. It is great to hear that you had a nice stay with us, and that you enjoyed our two-bedroom apartment and exceptional location! We hope to welcoming you back soon! Warm regards, Property Manager

8/10 Good

SS_Aussie, Sydney

Travelled with family and small children
Liked: Cleanliness, amenities
Good location, friendly staff, reasonable amenities
Stayed 2 nights in Dec 2019
Response from Quest River Park Central on 11 Feb 2020
Dear SS_Aussie, Thank you for your nice comment which I already shared with the staff. We all wish to welcoming you back in the not too distant future! Kind regards, Quest River Park Central

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Clean and close to CBD. Good accommodation for a family.
Stayed 1 night in Oct 2019
Response from The Management Team on 22 Oct 2019
Dear Valued Guest, Thank you for the recent stay and valued feedback. It is great to hear that you had a good stay with us from the clean apartment to the central location! Again, thank you for taking the time to review your stay with us! We wish you all the best and look forward to welcoming you back in the future! Warm regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inner city
Excellent and will be better when the building works in Mary St are completed. Building works began at 6.30am, very noisy!
Stayed 1 night in Oct 2019
Response from The Management Team on 14 Oct 2019
Dear Susan, Thank you very much for the recent stay and the feedback. It is great to hear that you had a great stay with us! We apologies for the inconvenience casued by the building works. Once again, thank you for taking the time to share your review. We look forward to welcoming you back in the future! Warm regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from The Management Team on 14 Oct 2019
Dear Claire, Thank you for the recent stay and the review. We look forward to welcoming you back soon! Warm regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Pretty old and run down but has everything you need. Terrible views looking into other units.
Stayed 2 nights in Sep 2019
Response from The Management Team on 15 Oct 2019
Dear Valued Guest, We appreciate you taking the time to provide us with your feedback. We greatly value your comments on the things you enjoyed and your suggestions on how we might improve. We wish you all the best and hope to have the opportunity to accommodate you in the future for a better stay. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
It was a great stay.betty at reception was so amazing and helpful with information about what to do and organising transport I rate this place to stay again 10/10 thank you
Stayed 1 night in Sep 2019
Response from The Management Team on 15 Oct 2019
Dear Valued Guest, Thank you very much for the recent stay and valued feedback. It's our pleasure to see that you had a great stay with us. Thank you for highlighting our staff Betty for her outstanding customer care provided. Once again thank you for taking the time to provide feedback! We wish you all the best and look forward to welcoming you back when you travel to Brisbane! Warm regards, The Management Team

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from The Management Team on 19 Aug 2019
Dear Valued Guest, Thank you for the recent stay and review your stay with us. We hope you will come back and visit us soon! Warm regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from The Management Team on 19 Aug 2019
Dear Valued Guest, Thank you for the recent stay and review your stay with us. We hope you will come back and visit us soon! Warm regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value. Would highly recommend this place. I’ll be staying there again.
Stayed 2 nights in Jul 2019
Response from The Management Team on 12 Aug 2019
Dear Daniel, Thank you very much for the recent stay and valued feedback. It is great to hear that you had a great stay with us from the central location to the good value! We love having you and always look forward to welcoming you back. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, easy access in and out. Check in was no problem
Stayed 6 nights in Jul 2019
Response from The Management Team on 18 Jul 2019
Dear Valued Guest, Many thanks for the review. We are glad to hear that you enjoyed our central location and smooth check-in. We hope to accommodate you in the future when you travel to Brisbane. Warm regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we really loved the CBDlocation and size of the room. Clean and comfortable and the parking was just outside the room.
Stayed 3 nights in Jun 2019
Response from The Management Team on 21 Jun 2019
Dear Valued Guest, Thank you very much for staying. We are glad that you love our central location and the spacious apartment. We wish you all the best and look forward to welcoming you back in the near future. Warm regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was awesome. Great location and staff. Only issue was that both showers leaked water out into bathroom. Building design error..
Stayed 8 nights in May 2019
Response from The Management Team on 28 May 2019
Dear Valued Guest, Thank you very much for the recent stay and valued feedback. It is great to hear that you had a great stay with us from the location to the staff! We apologised that you had issue with shower leaking water to bathroom. This has been reported to the Maintenance team to look for improvement. Once again, thank you for taking the time to review our property! We hope you will come back and visit us soon! Warm regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy city location. Pleasant staff. Spacious rooms
Stayed 1 night in May 2019
Response from The Management Team on 15 May 2019
Dear Valued Guest, Thank you for the recent stay and valued feedback. It is great to hear that you enjoyed the central location, spacious apartment and our friendly staff! Thank you for taking the time to review your stay with us! We hope you will come back and visit us soon! Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the 19floor with great wiews,the unit was very clean and tidy and very spacious the staff at the front door were very helpful and friendly
Stayed 3 nights in Apr 2019
Response from The Management Team on 26 Apr 2019
Dear Valued Guest, We really appreciate you taking the time to review your stay with us at Quest River Park Central. It's our pleasure that you enjoyed the view from apartment and found our staff helpful. We wish you all the best and look forward to welcoming you back in the near future. Warm regards,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
The property was in an excellent location. However there was no hair dryer or iron or ironing board.
Stayed 2 nights in Mar 2019
Response from Quest River Park Central on 28 Mar 2019
Dear Valued Guest, Thank you for the recent stay and valued feedback. It is great to hear that you had a great stay with us! We do have hair drier and iron board available, they are in the cupboards in the bathroom. Should you have any questions or need any information, please come to see our friendly staff at reception any time. Thanks again for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Property Manager