Outdoor pool, pool loungers

Reviews of Quest Cannon Hill

4 out of 5
Quest Cannon Hill
930 Wynnum Road, Cannon Hill, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 111 out of 148 reviews" "
Rating 8 - Good. 32 out of 148 reviews" "
Rating 6 - Okay. 2 out of 148 reviews" "
Rating 4 - Poor. 1 out of 148 reviews" "
Rating 2 - Terrible. 2 out of 148 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but I had a good feeling about it when first impressions start with the reception staff who were just lovely & so helpful. My request for an apartment on the top floor was a nice surprise & then the apartment itself was so sparkly & clean & well equipped. Will happily stay again & as a first timer staying with Quest would have no hesitation booking any of their properties. Forgot to also mention how great it was to have secure undercover parking at no extra cost & with a maximum height of 2.3mtrs. Very rare.
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Ease of access for private vehicle and public transport. Clean, quiet and very friendly and helpful staff.
Stayed 1 night in Dec 2023
Response from Campbell and the Team at Quest Cannon Hill on 2 Jan 2024
Hi Brian, thank you so much for a fantastic review - we really enjoyed looking after you guys - see you on your next trip!

10/10 Excellent

Fraser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Karen

Travelled with family, Business traveller
Disliked: Cleanliness
Was disappointed with many areas within our recent stay... there were 3 out of 4 dinner plates that were dirty when trying to use. My 5 year old child found a very small button battery on the floor !! We also found many small clumps of dirt in the carpet as it was obviously not been vacuumed. No blankets available in the room. Checking in at reception took half hour due to one staff and prior guests taking their time.
Stayed 3 nights in Nov 2023
Response from Campbell on 6 Dec 2023
Dear Karen, Thank you for taking the time to leave this review - as I mentioned in my separate email, from one local small business owner to another I am sorry we failed on this occasion. As evidenced by other reviews, it is a very rare occurence but one that we have jumped on to help with staff retraining. Thanks again, Campbell and the Team at Quest Cannon Hill

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Erin on 13 Nov 2023
We thank you for your review and thank you for staying with us at Quest Cannon Hill .

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Erin on 13 Nov 2023
We thank you for your review and thank you for staying with us at Quest Cannon Hill .

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, room comfort
Room was clean and extremely comfortable. All amenities were there. Very happy
Stayed 4 nights in Sep 2023
Response from Campbell on 28 Sept 2023
Hi Teresa, Thank you for your review, it was lovely looking after you. See you next time! The Team at Quest Cannon Hill

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from erin on 13 Nov 2023
We thank you for your review and thank you for staying with us at Quest Cannon Hill .

8/10 Good

Judy

Liked: Cleanliness, property conditions & facilities
I was unhappy that there were not enough parks for each room and if there weren’t any parks then you had to park on street that was exceptable
Stayed 5 nights in Jul 2023
Response from The Team at Quest Cannon Hill on 10 Aug 2023
Hi Judy, Thanks for your review, and I'm sorry about the car parking situation - regrettably not an easy one to fix as it is how the building was designed - and it can get busy during the week but as you've pointed out there is plenty of free street parking in the areas around our Hotel. We do try to make sure everyone is aware of this situation prior to booking, and have reviewed our listings on Expedia and Wotif to make sure it is clear. Let us know if you are coming back again and we can try to help manage that for you!

10/10 Excellent

Suellen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was a lovely place to stay. I will be back.
Stayed 2 nights in Jul 2023
Response from The Team at Quest Cannon Hill on 10 Aug 2023
Hi Suellen, What a lovely review to read, I really appreciate you taking the time to post it. Let us know when you're next in Brisbane,

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff, good location to walk and grab some food. Good easy trip to airport from here.
Stayed 1 night in Jul 2023
Response from The Team at Quest Cannon Hill on 10 Aug 2023
Hi Annette, What a great review, thank you so much! The location really is great, with some wonderful options for meals within walking distance as well as being 300m away from the train station. Look forward to seeing you next time!

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place Very quiet Staff members are nice Had a late check in after flight was cancelled Kmart and coles are 5 min walk close by
Stayed 3 nights in May 2023
Response from Erin on 9 Jul 2023
Thank you so much for taking the tine to write a lovley review of your stay with us . Looking forward to seeing you again .

2/10 Terrible

Cristi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An alarm clock went off at 4.00am two mornings in a row. There was obviously no one in the room as it went continuously for over an hour each day. My son and I were there for a sporting event so this was an extremely disruptive way to start his/our day. You would have thought this would have been rectified after our communication with staff the first day but alas it was not. I was told that we'd be getting a call from a manager on Monday to discuss further. Still waiting...it's Wednesday. Very disappointed.
Stayed 3 nights in May 2023
Response from Camille on 23 May 2023
Hi Cristi,Firstly, thank you for taking the time to leave feedback for us as this is the only way in which we can improve. I would like to apologize for this interruption to your stay, our staff genuinely thought they had resolved the issue on the first night, which unfortunately was not the case. I have spent the beginning of this week investigating, speaking with all staff, and planning retraining to ensure that this does not happen again. I want to personally apologize that you did not receive a phone call on Monday I have tried to contact you today without success and left a voicemail. I would love the opportunity to speak with you directly. Regards Camille Front Office Supervisor

10/10 Excellent

Alison

Liked: Cleanliness, property conditions & facilities
Highly recommend the two bedroom apartment, lots of space to move, great kitchen. Balcony small but not an issue. It is a bit noisy being on the main road but windows and balcony door double glazed so it doesn't wake you at night and if you are out and about during the day the noise isn't an issue. Will stay here again for sure as location for where we needed to be was perfect.
Stayed 5 nights in May 2023
Response from Manager on 17 May 2023
Dear Alison, Thank you for your 5 star review, what a great overview of our spacious two bedroom apartment - and you're right, that double glazing is absolutely perfect for a good nights sleep!We'd love to see you again when you're next in Cannon Hill. Warm regards, Campbell LeeGeneral Manager/Franchisee

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
👍
The stay was mostly nice & the hotel is nice & modern.
Stayed 4 nights in Mar 2023
Response from Regards Jarrod Gwynne - Property Manager on 11 Apr 2023
Hi Chris,Thank you for taking the time to leave your feedback.I am thrilled to hear the room and staff were to your satisfaction. We look forward to seeing you again.

8/10 Good

Mariya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Regards Jarrod Gwynne - Property Manager on 13 Apr 2023
Hi Mariya,Thank you for taking the time to the feedback, your feedback is appreciated.We hope to see you again in the future.

6/10 Okay

Josephine

Liked: Cleanliness, property conditions & facilities
Sitting on balcony was awful, no shade overhead and the air conditioning units blow from each side straight onto balcony. Feels like sitting in a sauna! Irritating that the place looked roomy online but got there to a tiny apartment.
Stayed 2 nights in Feb 2023

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, room comfort
Quest Cannon Hill
always book at quest cannon hill. the team makes us feel at home
Stayed 2 nights in Feb 2023
Response from Jarrod Gwynne - Property Manager on 28 Feb 2023
Dear Graham,Thank you for choosing your stay at Quest Cannon Hill as well as leave us feedback.I am delighted to hear that you enjoyed your stay with us.We hope to welcome you again in the future.Regards,

8/10 Good

Jayson

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff. Close to train station. Lots of nice places to buy meals nearby.
Response from Regards Jarrod Gwynne - Property Manager on 19 Dec 2022
Hi Tony, Thank you so much for taking the time to fill in your post-stay review. We are delighted to see that you have scored us a 5/5. We will be sure to pass on this fantastic feedback to our team. We hope to see you again in the future.

10/10 Excellent

Clara

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Quest Cannon Hill was clean and comfortable. Check in and out was easy with lovely staff. Free parking and a pool was a bonus. I particularly loved that the pool was open until 10pm. Its also a really convenient location if youre not especially interested in being in the CBD.
Stayed 1 night in Nov 2022
Response from Regards Jarrod Gwynne - Property Manager on 1 Dec 2022
Hi Neil,Thank you for your review, we greatly appreciate your feedback. We are delighted to hear that you enjoyed your stay with us as well as the room and staff were to your satisfaction. We look forward to seeing you again.

10/10 Excellent

Phil, Sydney

Liked: Cleanliness
Stayed 3 nights in Oct 2022

10/10 Excellent

Janet

Liked: Cleanliness, property conditions & facilities
QUIET, clean and cosy Excellent staff
Stayed 2 nights in Oct 2022
Response from Jarrod Gwynne - Property Manager on 23 Oct 2022
Hi Janet,Thank you for your review, we greatly appreciate your feedback. I am thrilled to hear the room and staff were to your satisfaction. We look forward to seeing you again.Kind Regards

10/10 Excellent

Kellie

Liked: Cleanliness, room comfort
Very accommodating with an easrly checkin due to babies needing to sleep. New apartments, very clean
Stayed 1 night in Oct 2022
Response from Jarrod Gwynne on 21 Oct 2022
Hi Kellie,Thank you for choosing your stay at Quest Cannon Hill as well as taking the time to shared your feedback.I am glad to hear that you enjoyed your stay with us, and the team was able to leave a good impression. We look forward to your next visit. Kind Regards

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean. Well presented entry and common areas. Friendly and helpful reception and check-in. I understand the comments in earlier reviews about the parking. We had no problems ourselves but there seemed to be a lot of cars in the carpark despite not seeing many residents in the building or on our floor.
Stayed 2 nights in Oct 2022
Response from Jarrod Gwynne - Property Manage on 19 Oct 2022
Hi Kevin,Thank you so much for sharing your positive experience during your stay with us. We are delighted to hear that you enjoyed your stay with us as well as the team was able to leave a good impression. We look forward to your next visit.Sincerely,

10/10 Excellent

Graham

Stayed 1 night in Oct 2022
Response from Jarrod Gwynne - Property Manager on 19 Oct 2022
Dear Graham,Thank you for taking the time to complete our post-stay survey, your feedback is appreciated.We hope to see you again in the future.Regards

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff very helpful & friendly & apartment very clean. However wi-fi was atrocious - had to get tv reconnected by staff numerous times & use my own data. Not all washing machines & dryers working either.
Stayed 11 nights in Sep 2022
Response from Jarrod Gwynne - Property Manage on 19 Oct 2022
Hi Amanda,Thank you for your review, we greatly appreciate your feedback, I am sorry the hear that there were issues with our wife as well as the washing and dryers machines. We have noted your concern and will take this on board to our management team. However, I am thrilled to hear the room and staff were to your satisfaction. We look forward to seeing you again.Sincerely,

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find by car, secure parking, walking distance to a reasonable Thai takeout that we had back in the room. Clean, comfortable, quiet & dark during the night. Close to our car hire place & not too far from the Airport. I’d stay again
Stayed 1 night in Aug 2022
Response from Jarrod Gwynne - Property Manager on 5 Sept 2022
Hi Terri,We are delighted to hear that you enjoyed your stay with us. We are so glad that our location of the property was convenience for you. We look forward to welcoming for a next stay. Sincerely

10/10 Excellent

Julie

Stayed 1 night in Aug 2022
Response from Regards Jarrod Gwynne - Property Manager on 29 Aug 2022
Hi Julie,Thank you for your feedback.We hope to see you again in the future.

6/10 Okay

Sue

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2022

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was comfortable and the staff fantastic. My only criticism was that Room 106A is next to the gym. Someone used it at 3.45am and woke us. Hours for the gym should be restricted between 10pm and 6am. This may also affect other rooms in the vicinity. Other than that, all met our expectations.
Stayed 6 nights in Aug 2022
Response from Jarrod Gwynne - Property Manager on 18 Aug 2022
Hi Catherine, Thank you for your advise, your feedback is appreciated. I will take this issue on board to our management team. I apologize for any inconvenience caused. We hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great accommodation. Easy to find. Quick and easy check in. Close to shops. No road noise in the room. Only downside is that the pool isn't heated. Otherwise great stay.
Stayed 1 night in Jul 2022
Response from TC on 18 Jul 2022
Hi Wendy, Thanks for a great review. Double glazed doors help with the noise. We do hope we will see you again soon. Kind Regards, Jarrod Gwynne - Property Manager

10/10 Excellent

Cassie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were fantastic, friendly and went out of their way to assist
Stayed 1 night in Jul 2022
Response from Taya on 16 Jul 2022
Thanks Cassie, we appreciate the feedback and love to hear that our staff are so great at their Jobs

8/10 Good

Eni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, staff was nice and helpful with our requests.
Stayed 3 nights in Jun 2022
Response from Jarrod Gwynne - Property Manager on 16 Jul 2022
Hi Eni, Thanks for leaving a review - we appreciate it. We hope we will see you again soon. Kind Regards,

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Steve

Stayed 1 night in Jun 2022
Response from . on 16 Jul 2022
Thank you

10/10 Excellent

Carren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Taya was awesome!! She couldn’t have been more helpful!! Thanks for the recommendation on dinner!! It was fabulous
Stayed 1 night in Jun 2022
Response from Jarrod Gwynne on 14 Jun 2022
Hi Carren, Thank you so much for taking the time to fill in your post-stay review. We are delighted to see that you have scored us a 5/5. We will be sure to pass on this fantastic feedback to Taya. We hope to see you again in the future.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big thumbs up to the lovely lady who was on the desk Thursday night when we checked in, she gave up her carpark for us. As our stay was a quick overnight before flying out the next morning secure car parking was essential and I have to say the parking was the worst thing. Cars were parked on every wall ramp and corner in addition to the actual parking spaces. It was mayhem.
Stayed 1 night in Jun 2022
Response from TC on 12 Jun 2022
Hi Melissa, Thank you for your comments and your score of 4 out of 5. Its great to hear we looked after you wuith the carpark, we apologise that the carparking was full. Please be assured we are trying to work out a solution to ease the problems. We hope we will see you again. Kind Regards, Jarrod Gwynne - Property Manager

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Francis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation. Modern & clean. My tip is to try and book the top floor. The sound of footstep thuds from the apartments above travels through quite easily.
Stayed 2 nights in Mar 2022
Response from Jarrod Gwynne on 9 Apr 2022
Dear Francis, We very much appreciate your comments regarding your stay. I will be sure to share your feedback with our team. I am sorry to hear, your troubles with the noise in the apartment above. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Jarrod Gwynne - Property Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just suits us, nearby station and shopping mall Friendly staff
Stayed 2 nights in Mar 2022
Response from Jarrod on 15 Mar 2022
Thanks Kevin! We appreciate you taking the time to leave us a review. Every little piece of feedback helps! Glad we are in a good location for you. Hope to see you again soon.

10/10 Excellent

Kazuyo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Feb 2022

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, amenities
i liked how relaxing and quiet it was and how clean it was. i just didn’t like the view from the window but the receptionist was lovely and so helpful
Stayed 1 night in Feb 2022
Response from Jarrod Gwynne on 3 Mar 2022
So glad to hear you enjoyed you’re your stay with us at Quest Cannon Hill. We do assure that we hold ourselves to the highest standard of cleaning. We want to make sure our guests are happy and comfortable in their rooms just as if they were at home. So happy to hear how much you enjoyed it. We love having guests who appreciate the work we do. Thanks again and hopefully see you again soon. Kind Regards, Jarrod Gwynne – Property Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, room comfort
Excellent Stay
Fantastic stay. Excellent location for my work needs. Approximately 350m to the train station. Excellent choice of takeaway options. The apartment I stayed in was spacious, clean & new.
Stayed 2 nights in Dec 2021
Response from Jarrod Gwynne on 12 Dec 2021
Hi Paula, Thank you for your amazing Review! We are ecstatic to hear you enjoyed your stay and it fit well with your everyday needs! Looking forward to welcoming you back very soon! Warm Regards, Property Manager - Jarrod Gwynne

10/10 Excellent

dale

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from TK on 27 Oct 2021
Thank you Dale for your 5* review! We are very pleased to know you enjoyed your stay and hope to welcome you back again very soon!

10/10 Excellent

Heather

Liked: Cleanliness, room comfort
Our check-in was excellent the receptionist was very friendly and explained everything perfectly.The room was 10 out of 10 had everything you needed . The price was very good. I have nothing bad to say.😃
Stayed 2 nights in Sep 2021
Response from Jarrod Gwynne on 7 Sept 2021
Good afternoon Heather, Thank you so much for such a terrific review, I am very happy to see than you had a fantastic time at the Quest Cannon Hill. Hearing such positive comment from our beloved guest make our work here all more enjoyable. We hope to see you again soon.