Walked in to find a cockroach crawling around, went down to the front desk to ask them to deal with that and do a check of the room or see if we could get a different room, and the man at the front desk told us, “your in Queensland your bound to find bugs”. Which was quite frustrating considering we had been here for over 10 days and that was the first bug we had found, and definitely the first one inside of our hotel room. Also, there was approximately a 1-1.5 inch rise entering the bathroom and there was no indication anywhere of the floor elevation change. We both banged our feet pretty hard on that and had to wear our shoes. Overall, not a good experience.