Dear Penelope,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a really nice stay at our hotel. Providing exceptional experiences for our guests is what we strive for, and we're delighted that we could make your stay enjoyable.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Roshit ManmohanFront Office Manager

Dear Palmer,Thank you for your positive feedback regarding our hotel's proximity to the city center and public transportation. We are delighted that you found our location convenient for exploring the city.We hope to have the pleasure of welcoming you back again in the future.Best regards,Tarunika DasguptaFront Office Manager

Dear Anh Khoa,We sincerely apologize for the disappointing experience you had during your recent stay with us. It is concerning to learn about the significant delays in delivering your in-room dining order and the unsatisfactory quality of the food upon arrival. Additionally, we deeply regret any inconvenience caused by the communication issues you encountered when trying to follow up on your order. Rest assured, we will investigate this matter further and take necessary steps to ensure that such incidents do not occur in the future.Regarding the condition of your room and the hallway, we are sorry to hear that they did not meet your expectations. Your feedback is important to us, and we will address these concerns with our housekeeping and maintenance teams to make necessary improvements.We understand your disappointment, and we genuinely appreciate you bringing these issues to our attention. Please know that your feedback has been taken seriously, and we will work diligently to prevent similar occurrences in the future.Once again, we apologize for falling short of your expectations and for any inconvenience caused. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Sincerely,Tarunika DasguptaFront Office Manager

Dear Karan Singh,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointments you experienced during your recent stay. It is disheartening to hear that you found the property to be less than satisfactory and encountered issues with cleanliness.We take all feedback seriously and will address the concerns you raised regarding the cleanliness of the property promptly with our housekeeping team to ensure that such oversights do not occur in the future.Furthermore, we regret any negative experiences you may have had with our staff. We will investigate this matter further to ensure that all guests are treated with the utmost respect and fairness.Your comments have been shared with our team as constructive criticism, and we will strive to make improvements where necessary to enhance the overall guest experience.We understand your decision not to return, but we hope that you will reconsider in the future, as we would welcome the opportunity to provide you with a much-improved stay.Sincerely,Tarunika DasguptaFront Office Manager

Dear Ronald,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay.We're glad to hear that our team was accommodating in storing your luggage upon your early arrival, but we regret the oversight in not notifying you promptly when your room was ready. Your feedback regarding the lack of working outlets in your room and the difficulty reaching us by phone is concerning, and we apologize for the frustration this caused.We take your comments seriously and will address these issues with our team to ensure better communication and responsiveness in the future. Providing prompt and efficient service is paramount to us, and we apologize for falling short of your expectations in this regard.Your feedback is invaluable to us as we continuously strive to improve our services. We understand your disappointment and regret that we were unable to meet your expectations during your stay.We hope you will reconsider and give us another opportunity to provide you with the level of service and hospitality that we are capable of delivering.Sincerely,Tarunika DasguptaFront Office Manager

Dear Clive,Thank you for sharing your feedback with us.We regret to learn that your stay with us was only average. We strive to provide all our guests with exceptional experiences, and it's disappointing to hear that we fell short of meeting your expectations on this occasion.We appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing an experience that exceeds your expectations.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Fiona,Thank you for your kind feedback regarding your recent stay at Pullman Brisbane King George Square. We are delighted to hear that you enjoyed your room and found the bed to be comfortable.We strive to provide all our guests with a relaxing and enjoyable experience, and we are pleased to hear that we met your expectations in this regard. We look forward to welcoming you back for another great stay in the future.Sincerely,Tarunika DasguptaFront Office Manager

Dear Ilsa,Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your recent stay.We apologize if your experience did not meet the expectations of a five-star property. Your comments regarding the air conditioning and breakfast will be shared with our team to identify areas for improvement.Please rest assured that we take guest feedback seriously and will strive to make necessary adjustments to enhance the quality of our services.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Warm regards,Tarunika DasguptaFront Office Manager

Dear Jasmine,Thank you for your kind feedback! We're delighted to hear that you had a great stay with us.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your time at our hotel.We appreciate you choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future. Warm regards,Tarunika DasguptaFront Office Manager

Dear Kevin,Thank you for sharing your feedback with us. We're pleased to hear that you found our rooms spacious and our staff friendly.We appreciate your comments about the condition of some of our facilities. Rest assured, we continuously strive to maintain and improve our hotel to ensure a pleasant experience for our guests. Your feedback will be shared with our management team for further review and consideration.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Tarunika DasguptaFront Office Manager

Dear Gareth and Chris,Thank you for sharing your feedback about your recent stay. I apologize for the inconvenience caused by the non-functioning air-conditioner and the dated condition of your room. Your comfort is our priority, and it's disappointing to hear that we fell short of meeting your expectations in this regard.Please rest assured that we take your comments seriously, and we will address these issues promptly with our maintenance and housekeeping teams to ensure improvements are made.Your satisfaction is important to us, and we hope to have the opportunity to provide a more enjoyable experience during your next stay.Sincerely,Tarunika DasguptaFront Office Manager

Dear Michael,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you enjoyed the excellent location and overall experience at our hotel.We apologize for any inconvenience caused by the closure of the rooftop bar, and we appreciate your understanding. We are continually working to enhance our facilities, and your comments will help us improve our communication about renovations.We look forward to the opportunity to welcome you back in the future. Sincerely,Tarunika DasguptaFront Office Manager

Dear Carolyn,Thank you for sharing your experience, and I sincerely apologize for the inconveniences you encountered during your stay. It's disheartening to hear about the delay in check-in due to a smell in the room and the subsequent confusion regarding a potential room change.I understand the importance of a smooth and comfortable stay, and the issues you described do not align with the high standards we aim to maintain. Please be assured that we take your feedback seriously, and we will investigate these matters thoroughly to prevent similar incidents in the future.I apologize for the inconvenience of the room keycards not working after the first night. We will review our procedures to ensure this is addressed promptly and efficiently.Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a much-improved experience in the future.Sincerely,Tarunika DasguptaFront Office Manager

Dear Neha,Thank you for sharing your feedback about your recent stay. I'm pleased to hear that you found the common areas stylish and pretty. However, I apologize for the issues you encountered with some aspects of your guest room.Maintaining a high standard of cleanliness and functionality is crucial to us, and I'm sorry that we fell short in these areas. Your feedback is important, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a much-improved experience in the future.Sincerely,Tarunika DasguptaFront Office Manager

Dear Taliyah,We're sincerely sorry to hear that your stay with us was not up to your expectations. Your comfort and satisfaction are of utmost importance to us, and we regret any shortcomings you experienced during your time with us.We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Rosita,Thank you for sharing your positive feedback! We're delighted to hear that you experienced prompt and courteous staff service and enjoyed a delicious breakfast during your stay. Your satisfaction is our priority, and we appreciate your kind words.We look forward to welcoming you back for another delightful stay.Sincerely,Tarunika DasguptaFront Office Manager

That's fantastic to hear! Being close to the vibrant Brisbane nightlife can definitely add excitement to your stay. If there's anything specific you'd like to know or if there are any activities or places you'd like recommendations for around the area, feel free to ask. We're here to make your stay even more enjoyable!Best Regards,Tarunika Dasgupta Front Office Manager

Dear Anonymous,I'm genuinely sorry to hear that your stay did not meet your expectations. Your satisfaction is important to us, and we regret any inconvenience you may have experienced. If there are specific details or concerns you'd like to share, please feel free to provide more information so that we can address them accordingly.We value your feedback, and our aim is to continuously improve our services.Thank you for bringing your experience to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Tarunika DasguptaFront Office Manager

Thank you for your kind review!We're delighted to hear that our central location suited your needs and that you found our hotel suitable for a short stay. It's great to know that the cleanliness of the room met your expectations.We're glad the kids enjoyed the swimming pool! We strive to provide enjoyable amenities for all our guests.We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Best Regards,Tarunika DasguptaFront Office Manager

Dear Anson,I sincerely apologize for the inconvenience you experienced in trying to contact our reception while you were in your room. This is not the level of service we aim to provide, and I appreciate you bringing it to our attention.We understand the importance of prompt communication, especially for guest convenience. Rest assured, we will investigate the issue and take corrective measures to ensure a smoother and more efficient process moving forward.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards,Tarunika DasguptaFront Office Manager

Dear Darlene,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at Pullman King George Square and that our team provided friendly service. It's our goal to make every guest feel welcome and comfortable.We appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing Pullman King George Square.Best regards,Tarunika DasguptaFront Office Manager

Dear Emily,Thank you for sharing your positive feedback! We're thrilled to hear that you experienced great customer service during your stay. Providing excellent service is our top priority, and we appreciate your acknowledgment.We look forward to the pleasure of welcoming you back for another outstanding experience.Best regards,Tarunika Dasgupta - Front Office Manager

Dear Paul,Thank you for your honest feedback regarding your recent stay at the Pullman Brisbane King George Square. We appreciate your business and value feedback from our customers.At the Pullman Brisbane King George Square, we strive to make each guest's stay as comfortable and enjoyable as possible. We understand that a comfortable temperature is an important aspect of any hotel stay, so we take customer feedback very seriously.We hope that you will give us another opportunity to serve you in the near future. Please do not hesitate to contact us directly if there is anything we can do to make your next stay more comfortable and enjoyable.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Ian,Thank you for taking the time to review our Pullman Brisbane King George Square. We are pleased to hear that you appreciate the central location of our hotel and all it has to offer in terms of shops and dining options, including our restaurant.At Pullman Brisbane King George Square, we strive to provide an exceptional experience for all of our guests and it is unfortunate that you were not completely satisfied with your stay due to the cost of valet parking and breakfast. We understand that providing competitive rates is important and we are continually monitoring our rates in order to ensure they are fair for our guests. We do sincerely hope that we will have another opportunity to welcome you back in the future so that we can provide a more enjoyable experience for you.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Elisha, Thank you for taking the time to review Pullman Brisbane King George Square. We are delighted to hear that our staff provided you with an excellent experience and that other guests were helpful. We appreciate your feedback about the need for improved accessibility and we are continually striving to improve our guest experience in this area. At Pullman Brisbane King George Square, we are committed to ensuring that our guests enjoy the best possible experience during their stay with us. Thank you again for your kind review. We look forward to welcoming you back in the near future!Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Paul,We are glad that you had a pleasant stay with us at Pullman Brisbane King George Square. We strive to provide top-notch hospitality services to all our guests. Thank you for taking the time to rate us. We really appreciate your feedback and look forward to welcoming you again.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Lisa,Thank you for taking the time to provide feedback about your stay at Pullman Brisbane King George Square. We are delighted to hear that you enjoyed the property's location. Our team strives to make sure that our guests enjoy an experience tailored to their needs and preferences, so we are pleased that your stay was a positive one. We hope you will return soon and look forward to welcoming you back.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Brendan,Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Richard,Thank you for taking the time to share this feedback. In our aim to continuously improve, feedback such as this is invaluable.We hope to see you again soon.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Leo,Thank you for taking the time to share this feedback. In our aim to continuously improve, feedback such as this is invaluable.We hope to see you again soon.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear THI NHU MARIE CLAIRE,Thank you for taking the time to share this feedback. In our aim to continuously improve, feedback such as this is invaluable.We hope to see you again soon.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Tram,Thank you for taking the time to share this feedback. In our aim to continuously improve, feedback such as this is invaluable.We hope to see you again soon.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Kathy,Thank you for taking the time to share this feedback. In our aim to continuously improve, feedback such as this is invaluable.We hope to see you again soon.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Matthew,Thank you for taking the time to share this feedback. In our aim to continuously improve, feedback such as this is invaluable.We hope to see you again soon.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Anonymous,Thank you for taking the time to share this feedback. In our aim to continuously improve, feedback such as this is invaluable. I sincerely apologize that your stay was not as positive as we would like it to have been.We hope to see you again soon in the hopes that we can make it up to you.Sincerely,Tarunika Dasgupta - Front Office Manager

Dear Mark,Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence when it comes to the temperature controls throughout the hotel. I am very sorry that this is the circumstance that you found yourself in and I can see how that must have been very uncomfortable for you.Thank you for your comments on the television and the presentation of your guest room. It is honesty such as this that allows us to find ways in which we can strive to improve our facilities.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,James Watkins - Front Office Manager

Dear Philip,Thank you for taking the time to provide us with your feedback! We greatly appreciate your kind rating of 10/10. Your satisfaction is our top priority, and we're thrilled to know that we met or exceeded your expectations during your stay or experience with us. If there's anything specific you loved or any particular staff member who made your experience memorable, please let us know so that we can acknowledge their efforts. We look forward to serving you again in the future and providing you with another exceptional experience.

Dear Griffin,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our staff to be amazing and that your room was mostly clean. However, we apologise for any inconvenience caused by the cleanliness issue you encountered under the bed. We have addressed this issue with our housekeeping team to ensure it doesn't happen again in the future.We are also sorry to hear that the shower fixtures were not up to our usual standards. We appreciate you bringing this to our attention, and we will work on improving this aspect of our rooms.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

Dear Nisansala,Thank you for taking the time to share your feedback with us regarding your recent stay at Pullman Brisbane King George Dquare. We are sorry to hear that you did not have a pleasant experience during your stay with us and that we did not meet your expectations.We sincerely apologise for the inconvenience caused by the issues you have mentioned in your feedback. We have shared your comments with our Housekeeping team to ensure that such oversights do not occur in the future. Additionally, we have addressed the matter of slow service with our restaurant staff to provide prompt and efficient service to our guests.We take your comments about the dated room seriously and we are working on updating our property to provide a better guest experience. Please note that we have taken measures to ensure that all rooms are thoroughly inspected prior to check-in, to prevent such incidents from happening in the future.We value your patronage and appreciate your honest feedback. We hope you will give us another opportunity to exceed your expectations in the future.

Hi Grant & Sue, Thank you for taking the time to leave us a review, we have passed on your comments to the hotel manager for the room that you stayed in. We appreciate all of our guests feedback and we hope that we can welcome you back soon in the future. Kind Regards

Hi Sangwoo,Thank you for your high review score, we appreciate all of our guests feedback and we look forward to welcoming you again.Kind Regards

Hi Jarrod, Thank you for taking the time to leave a review, I have made a note for the maintenance team to have a look at the ceiling, I do believe this has been addressed now. We appreciate your feedback as this allows us to correct any mistakes and ensure each and every guest has a great stay with us. We do hope this experience has not deterred you from booking with us again.

Hi Brenda,Thank you for your glowing review, we really appreciate all of our guest's feedback and we are glad you enjoyed your stay with us. We look forward to welcoming you again.

Hi Eddie, Thank you for your review, I will pass on the comments to our hotel manager and hopefully we can look at refurbing some of the rooms in time for your next stay with us. Kind Regards