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Reviews of Hotel X Brisbane Fortitude Vly, Vignette Collection, an IHG Hotel

4.5 out of 5
Hotel X Brisbane Fortitude Vly, Vignette Collection, an IHG Hotel
458 BRUNSWICK STREET, Fortitude Valley, Fortitude Valley, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 187 out of 244 reviews" "
Rating 8 - Good. 32 out of 244 reviews" "
Rating 6 - Okay. 15 out of 244 reviews" "
Rating 4 - Poor. 7 out of 244 reviews" "
Rating 2 - Terrible. 3 out of 244 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to many places. Unique style and great amenities.
Stayed 1 night in Mar 2024

8/10 Good

joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique style
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located within easy walk of great restaurants. Cool rooftop bar
Stayed 2 nights in Apr 2024

10/10 Excellent

SHERIF

Liked: Amenities
Great staff and vibe.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristjan

Stayed 1 night in Mar 2024

10/10 Excellent

veronica

Liked: Staff & service, property conditions & facilities
Such attention to detail in this hotel and the bed was like a cloud! Simply gorgeous
Stayed 1 night in Apr 2024
Response from Karen - Duty Manager on 4 Apr 2024
Hi Veronica, thank you so much for your feedback, it's great to see you loved our bed! We welcome you back anytime. Warm regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the unique rooms and attention to detail in the hotel. The roof top restaurant was fantastic too. A great place to stay to explore the city and enjoy a peaceful evening too. Highly recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Helene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool is the highlight of this property. Closely followed by the very stylish room which has an automated lighting and curtain system which I enjoyed. Very romantic location for a couple looking to get away.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sonia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really seamless check in and check out. Fantastic gym, really clean, had everything in close proximity
Stayed 4 nights in Mar 2024

10/10 Excellent

RICHARD

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Love this hotel
Best hotel i have been in brisbane, i loved the attention to the small details
Stayed 6 nights in Feb 2024

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Excellent location- walking distance to brilliant cafes/ shopping on James St! Very attentive and lovely staff. Would most definitely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

DAVE, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Stayed 3 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rodney, Zetland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Rod

Business traveller
Liked: Cleanliness, staff & service, amenities
Dinning options great, proximity to the valley great, staff excellent. Cleanliness excellent. Air-conditioning in the room couldn't reach target temp of 19 degrees which made sleeping difficult
Stayed 3 nights in Jan 2024

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating and helpful with early check-in. Lunch in restaurant very good. Loved the rooftop pool.
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, and everything about the place was outstanding. The art on the walls, the modern lighting, the automated curtains, the entertainment, system. And the view from the roof top pool is fantastic!
Response from Sasha Konnor on 9 Jan 2024
Dear Marc,Thank you so much for the great review! We loved having you stay with us.We do hope you come and stay with us again next time you are in Brisbane!

8/10 Good

Vanita

Stayed 2 nights in Dec 2023
Response from Joseph - Operations Manager on 10 Jan 2024
Thank you for your rating

10/10 Excellent

Aashika

Stayed 1 night in Dec 2023
Response from Joseph - Operations Manager on 10 Jan 2024
Thank you for your rating

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect almost in every way. The mattress seemed a little unbalanced and like I was rolling towards the back wall.
Stayed 1 night in Dec 2023
Response from Sasha Konnor on 9 Jan 2024
Dear Hannah,Thank you for the lovely feedback! I have shared your comments with the team, thank you for the insight about the mattress.We hope you stay with us again!Sincerely,

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. The staff were sooooo friendly and professional. The beds and pillows just swallowed you up. Thank you I can’t give the place enough praise.
Stayed 1 night in Dec 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Hello SashaThank you for your review and rating, Im please you enjoyed your stay.Hope to see you again soonKind regardsJoseph RudolphOperations Manager

6/10 Okay

Steve

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Thank you for your rating, we hope to welcome you again soonKind regardsJoseph RudolphOperations Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, unique property. I felt safe as a solo traveler. Accommodations were lovely, staff was kind and helpful. Room clean and comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa

Stayed 2 nights in Dec 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Thank you for your rating

6/10 Okay

Cameron

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Thank you for your rating

10/10 Excellent

NICK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Thank you for your rating

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Thank you for your rating Richard

10/10 Excellent

Tony

Stayed 1 night in Dec 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Thank you for your rating Tony

4/10 Poor

Phillip

Stayed 1 night in Dec 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Hello PhillipWe would love to hear more about your stay and how we can improve. Please reach out to the hotel, we would love to hear from you.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Joseph - Operations Manager on 31 Dec 2023
Thank you for your rating Brett

10/10 Excellent

Angus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 30 Nov 2023
Hi Angus, Thank you so much for your feedback. We are so glad you have enjoyed your stay!

10/10 Excellent

Gretchen

Stayed 2 nights in Nov 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 21 Nov 2023
Dear Gretchen, Thank you for you 10/10 review! We are so thrilled you enjoyed your stay and look forward to welcoming you again!

10/10 Excellent

Dana

Business traveller
Liked: Amenities, property conditions & facilities
Fantastic facility would stay again happily
Stayed 1 night in Nov 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 18 Nov 2023
Dear Dana, Thank you for your feedback. We are so thrilled you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Harshithaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, highly recommend
Stayed 1 night in Nov 2023
Response from Jess Porter - Assistant Hotel Services Manager on 15 Nov 2023
Dear Harshithaa,Thank you so much for your lovely words, we're so glad you enjoyed it! We hope to see you again soon for yet another great stay!

10/10 Excellent

rebecca

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 18 Nov 2023
Thank you for your 5/5 review.

8/10 Good

Rohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. Excellent rooftop bar and pool.
Stayed 2 nights in Nov 2023
Response from Jess Porter - Assistant Hotel Services Manager on 6 Nov 2023
Dear Rohan,Thank you so much for your kind words! We are so glad you enjoyed your stay with us and hope to see you again in the future to provide another exceptional stay.Warmest Regards,Jess PorterAssistant Hotel Services Manager

10/10 Excellent

david

Stayed 2 nights in Nov 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 6 Nov 2023
Dear David, Thank you for your 10/10 review! We hope you enjoyed your stay!

10/10 Excellent

mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located
Stayed 2 nights in Oct 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 29 Oct 2023
Hi Mario, thank you so much for your rating! We are glad you like the location of our hotel! We look forward to seeing you again!

10/10 Excellent

Nickaline

Travelled with group
Liked: Amenities, property conditions & facilities
The Hotel X is an excellent hotel with top notch service!! The hotel staff is truly superb. Just know that the rooftop bar and restaurant is NOT associated with this IHG, Hotel X!! The waiters were rude and slow. We didn't realize they weren't associated with the hotel until we brought our bottle of champagne , which the hotel gave us, to the roof top restaurant to enjoy with our dinner. The waiter promptly told us we could not dink our champagbe at their rooftop restaurant! Not only that, but when my friend left to take our champagne back to the room, the waiter poured water into his glass which had a small amount of champagne in it!! That was done on purpose!! I would NOT recommend the rooftop restaurant! In addition, we ordered the paella, which was average, at best.
Stayed 1 night in Oct 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 19 Oct 2023
Dear Nickaline, We wanted to start by saying thank you for your informative feedback. We are terribly sorry for the experience you received at the Iris, and this feedback has been passed onto upper management for further investigation. We thank you once again.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, so friendly, efficient and professional. Loved the roof top garden and pool. Many thanks for a great stay. Kindest regards, Anne and Tony
Stayed 2 nights in Oct 2023
Response from Jess on 15 Oct 2023
Dear Anne & Tony,Thank you so much for the lovely feedback, we are so glad you enjoyed your stay so much and hope to see you again soon for another great stay. - Jess Porter, Assistant Hotel Services Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 10 Oct 2023
Dear Doug, Thank you for your 10/10 review! We are so thrilled you enjoyed your stay.

8/10 Good

Steve

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like the glass doors in the bathroom. Bit more privacy would be nice when sitting on the toilet 🚽 Great area.
Stayed 1 night in Oct 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 10 Oct 2023
Dear Steve, Thank you for your feedback about the bathrooms, all of our bathrooms have the glass doors, aside from our wheelchair accessible rooms. We are glad to hear you like the location of the hotel.

8/10 Good

Kyra

Stayed 1 night in Oct 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 10 Oct 2023
Dear Kyra, Thank you for your review, we are so glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jess - Assistant Hotel Services Manager on 6 Oct 2023
Thank you for your rating, we are so glad you had such a wonderful stay with us and look forward to welcoming you back in the future!

10/10 Excellent

Shaun

Stayed 1 night in Sep 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 29 Oct 2023
Hi Shaun, thank you so much for your rating! We look forward to seeing you again!

10/10 Excellent

Jennifer

Stayed 3 nights in Sep 2023
Response from Shadelle Ford - Assistant Hotel Service Manager on 4 Oct 2023
Hi Jennifer, Thank you for your 10/10 review! We look forward to seeing you again.