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Reviews of Bay Air Motel

3 out of 5
Bay Air Motel
218 Middle Street, Cleveland, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 342 reviews" "
Rating 8 - Good. 127 out of 342 reviews" "
Rating 6 - Okay. 37 out of 342 reviews" "
Rating 4 - Poor. 16 out of 342 reviews" "
Rating 2 - Terrible. 2 out of 342 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Cleveland CBD and Toondara Harbour
Stayed 1 night in Apr 2024
Response from Kerry & Staff on 20 Apr 2024
Thank you for your review

8/10 Good

Kieran

Liked: Property conditions & facilities
I liked the reception lady it was close to shops railway station very quiet. Window to bathroom need’s to have rubber back curtains
Stayed 1 night in Apr 2024
Response from Kerry & Team on 10 Apr 2024
Hi Kieran - thank you for feedback, look forward to welcoming when next you visit Cleveland

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Very friendly stay
Stayed 2 nights in Mar 2024
Response from Kerry & Staff on 1 Apr 2024
Hi Robert, thank you for taking the time to share your experience, we appreciate your feedback - take care and stay safe

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy for the ferry to North Stradbroke Island
Stayed 1 night in Feb 2024
Response from Kerry & Staff on 2 Mar 2024
Thank you for taking the time to review Bay Air Motel.

2/10 Terrible

Paul

Stayed 1 night in Feb 2024
Response from Kerry & Staff on 17 Feb 2024
Thanks for taking time to review Bay Air Motel. Your ill found claims do not warrant a reply.

6/10 Okay

Piero

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kerry & Staff on 8 Feb 2024
Thank you for taking the time to give Bay Air Motel your review.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kerry & Staff on 3 Feb 2024
Thank you for taking the time to give Bay Air Motel your review,We look forward to seeing you again soon

6/10 Okay

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom taps were in poor condition.
Stayed 3 nights in Jan 2024
Response from Kerry & Staff on 28 Jan 2024
Thank you for your feedback.We have taken note and actioned accordingly.Thanks for choosing to stay at Bay Air Motel. We hope to see you again some time

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, friendly and very helpful. Great location and little rooms for the weekend. Beautiful area, nice and quiet.
Stayed 2 nights in Jan 2024
Response from Kerry & Staff on 28 Jan 2024
Thank you for taking the time to review Bay Air Motel. We are stoked you enjoyed your stay. Guests like you make our job a pleasure.

8/10 Good

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kerry & Staff on 17 Jan 2024
Thank you for taking the time to give Bay Air Motel your review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kerry & Staff on 13 Jan 2024
Thank you for taking the time to give Bay Air Motel your review

4/10 Poor

SEREN

Disliked: Cleanliness, property conditions & facilities
Very smelly motel Very very noisy Location is ok
Response from Kerry & Staff on 9 Jan 2024
the smell passed when you departed

8/10 Good

Rue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kerry & Staff on 21 Dec 2023
Thank you for taking the time to give Bay Air Motel your review

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerry & Staff on 16 Dec 2023
Thank you for taking the time to give your review of Bay Air Motel.

6/10 Okay

WAYNE

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Kerry & Staff on 30 Nov 2023
Thank you for your review

10/10 Excellent

Kay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location, clean room
Stayed 1 night in Nov 2023
Response from Kerry & Staff on 30 Nov 2023
Thank you for taking the time to review Bay Air Motel.

6/10 Okay

Emma

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Older property but fine for a short stay.
Stayed 1 night in Nov 2023
Response from Kerry & Staff on 24 Nov 2023
Thank you for taking the time to give your review on Bay Air Motel,

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kerry & Staff on 22 Nov 2023
Thank you for taking the time to give Bay Air Motel your review

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kerry & Staff on 22 Nov 2023
Thank you for taking the time to give Bay Air Motel your review

8/10 Good

Louise

Stayed 1 night in Nov 2023
Response from Kerry & Staff on 16 Dec 2023
Thank you for taking the time to review Bay Air Motel.

4/10 Poor

Trudi

Travelled with partner
Disliked: Amenities, property conditions & facilities
We’re both over 70 and weren’t told or didn’t read there were no lifts. We had to walk up three flights of stairs as were told no ground floor units available. I have a heart condition and a pacemaker. . Were told ‘next time ask for a ground floor unit’ No wardrobe just a U shape bracket for clothes carpets and sitting chairs stained and we had to wear shoes as carpet felt dirty and greasy. No safety chain on door for added security. It was very windy for our stay and windows and door continually rattled. A shelf in the bathroom would make putting toiletries more handy. Insect screen torn. Small well worn but clean bath towels. No caddy in shower for own products. This is not the owners issue but on the Thursday night a small dog barked 6pm to midnight. Not great after driving 10 hours. A microwave would have been a nice addition. Tried to make ice but on our departure day the ice hadn’t set
Stayed 2 nights in Nov 2023
Response from Kerry & Staff on 18 Nov 2023
Thank you for taking the time to review Bay Air Motel. We are sorry it wasn't so good for you. Unfortunately, you did book the last room of this type. We are not to know of mobility issues without you contacting us prior to arrival in order to make the necessary adjustments. When we returned from leave seeing you up on the top floor we were concerned, but it was too late to make good. So we can only apologise for your discomfort. We have noted your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Kerry & Staff on 16 Nov 2023
Thank you for taking the time to review Bay Air Motelwe look forward to seeing you again.Kerry & Staff

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable stay in Cleveland
Comfortable stay near the Stradbroke Flyer ferry and RSL. Unheated pool with barbeque area
Stayed 2 nights in Oct 2023
Response from Kerry & Staff on 12 Nov 2023
Thank you for taking the time to review Bay Air Motel.

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately the online photos make this property look a lot nicer than it really is. It is quite old and dated and I don’t think it was worth the cost per night that we paid
Stayed 4 nights in Nov 2023
Response from Kerry & Staff on 12 Nov 2023
Thank you for taking the time to review Bay Air Motel.

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Kerry & Staff on 12 Nov 2023
Thank you for taking the time to review Bay Air Motel.

8/10 Good

Fay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I liked that it was within walking distance of the RSL club. If you showed the RSL your door key you received members prices on everything.
Stayed 1 night in Sep 2023
Response from Kerry & Staff on 22 Sept 2023
Thank you for taking the time to give Bay Air Motel your review

10/10 Excellent

Kirby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Sep 2023
Response from Kerry & Staff on 20 Sept 2023
Thank you for taking the time to give Bay Air Motel your review

6/10 Okay

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Noisy fridge shower pipe rattles
Stayed 1 night in Sep 2023
Response from Kerry & Staff on 13 Sept 2023
Thank you for taking the time to give Bay Air Motel your review

4/10 Poor

Bernadette

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kerry & Staff on 13 Sept 2023
Thank you for taking the time to give Bay Air Motel your review

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic will stay again
Stayed 1 night in Sep 2023
Response from Kerry & Staff on 9 Sept 2023
Thank you for taking the time to give Bay Air Motel your review,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bronwyn and Bay were very welcoming when I arrived. The location was in close proximity to my reason for being there and I InJoyed a pleasant stroll in a nicely kept neighborhood with lots of greenery. My needs were simple and well met. I recommend it to anyone staying in the area.
Stayed 1 night in Aug 2023
Response from Kerry & Staff on 28 Aug 2023
Thank you for taking the time to review Bay Air Motel.We are glad you enjoyed your stay.

8/10 Good

Ray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and easy to find. Will be happy to stay there again
Stayed 1 night in Jul 2023
Response from Kerry & Staff on 4 Aug 2023
Thank you for taking the time to give Bay Air Motel your review

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jul 2023
Response from Kerry & Staff on 31 Jul 2023
Thank you for taking the time to give Bay Air Motel your review

8/10 Good

Ann michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean
Stayed 1 night in Jul 2023
Response from Kerry & Staff on 13 Jul 2023
Thank you for taking the time to giveBay Air Motel your review

10/10 Excellent

Laurel

Stayed 2 nights in Jul 2023
Response from Kerry & Staff on 10 Jul 2023
Thank you for taking the time to give Bay Air Motel your review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Kerry & Staff on 26 Jun 2023
Thank you for taking the time to give Bay Air Motel your review, and we look forward to seeing you again soon

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and management
Stayed 1 night in Jun 2023
Response from Kerry & Staff on 26 Jun 2023
Thank you for taking the time to give Bay Air Motel your review.

4/10 Poor

Kristine, PARKHURST

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff lovley and room was clean. Booked a single room and got a 2 room which made the place too small in the are we needed to use. We had an area around our bed and that’s it. Our bathroom faced the taller building next to us and we had no privacy from anyone seeing us take a shower or on the toilet because there was no screen or curtain to close it had a see through lace curtain that’s it.
Stayed 1 night in Jun 2023
Response from Kerry & Staff on 23 Jun 2023
Thank you for your review.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for everything Bronwyn. We had a lovely stay, shame about the traffic noise, but not your fault at all. It was lovely chatting with you and getting some really good advice.
Stayed 3 nights in Jun 2023
Response from Kerry & Staff on 13 Jun 2023
Thank you for taking the time to give Bay Air Motel your review. Traffic noise is from the Ferry which arrives from the Island during the day. We hope your reconnaissance proved fruitful for you.

4/10 Poor

Richard

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Kerry & Staff on 6 Jun 2023
Thank you for Taking the time to give your review.as 3.5 star Motel we are always striving to give you our guest a safe, comfortable clean and relaxing stay with us.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close it is to the Stradbroke Island ferry ⛴️ and the town centre was just a couple of minutes up the road.
Stayed 3 nights in May 2023
Response from Kerry & Staff on 16 May 2023
Thank you for taking the time to give Bay Air Motel your review

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, the area felt safe was also lovely and quiet.
Stayed 2 nights in May 2023
Response from Kerry & Staff on 14 May 2023
Thank you for taking the time to give Bay Air Motel your review

10/10 Excellent

Terry

Stayed 1 night in May 2023
Response from Kerry & Staff on 5 Jun 2023
Hello Terry,thank you for taking the time to give Bay Air Motel your review, we hope to see you again soon.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Kerry & Staff on 12 May 2023
Hello Ken,Thank you for taking the time to give Bay Air Motel your review.

10/10 Excellent

Lyndia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Kerry & Staff on 8 May 2023
Thank you for taking the time to give Bay Air Motel your review.

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my function. Near the beach. Near shopping centre
Stayed 2 nights in Apr 2023
Response from Kerry & Staff on 30 Apr 2023
Thank you for taking the time to give Bay Air Motel your review

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient three star motel. Clean and tidy and the friendly staff had fulfilled our accessibility request. Would happily stay there again.
Stayed 1 night in Apr 2023
Response from Kerry & Staff on 16 Apr 2023
Thank you for taking the time to give Bay Air Motel your review, we look forward to seeing you again soon.

8/10 Good

Melissa

Stayed 2 nights in Apr 2023
Response from Kerry & Staff on 8 May 2023
Thank you for taking the time to give Bay Air Motelyour review

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, flexible, room was very clean and inviting. Will stay again when in the area.
Stayed 1 night in Mar 2023
Response from Kerry & Staff on 27 Mar 2023
Thank you for taking the time to give Bay Air Motel your review, we look forward to seeing you stay with us again.

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Yea a good stay. We were told the RSL club did good meals & we had dinner there, very good.
Stayed 1 night in Mar 2023
Response from Kerry & Staff on 25 Mar 2023
Thank you for taking the time to review Bay Air Motel.