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Reviews of Holiday Inn Express & Suites Brandon, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Brandon, an IHG Hotel
1148 18TH STREET, Brandon, MB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 238 out of 299 reviews" "
Rating 8 - Good. 39 out of 299 reviews" "
Rating 6 - Okay. 9 out of 299 reviews" "
Rating 4 - Poor. 7 out of 299 reviews" "
Rating 2 - Terrible. 6 out of 299 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Apr 2024
Response from Guest Service Manager on 6 May 2024
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay, very neat and clean facilities
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 1 May 2024
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
This property was great.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 1 May 2024
Thanks for your review, we're glad you had a great stay!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept property. Good breakfast! Friendly staff. Clean, modern rooms.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 26 Apr 2024
Thanks for your review, we're glad you enjoyed our breakfast!

8/10 Good

HELEN

Travelled with partner
Liked: Amenities
Parking was spacious and well marked
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 19 Apr 2024
Thanks for your review, we're glad you had a great stay

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 11 Apr 2024
Thanks for your review, we're glad you enjoyed your stay!

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always clean and the staff is amazing every time!
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 11 Apr 2024
Thanks for your review, we're happy our staff met your expectations!

8/10 Good

May Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. I love the bathroom products they used. Sukh (front desk) was really helpful and welcoming. Breakfast was good too, staff were quick to refill and were great in keeping the eating area clean. The property have lot of space for everyone even it was a busy Saturday morning. I would have given 5 stars but parking was too tight and limited. Will highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 11 Apr 2024
Thanks for your review, we agree, Sukh and our breakfast staff is amazing!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 11 Apr 2024
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel. The staff were friendly and helpful. The breakfast was amazing!! Definitely stay here again!
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 11 Apr 2024
Thanks for your review! We're happy to hear you had a great stay!

10/10 Excellent

Jascha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for events at Westoba Centre. Breakfast exceeded expectations and area was kept extremely clean.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 8 Mar 2024
Thanks for your review, we're glad you enjoyed our breakfast, and had a great stay!

6/10 Okay

Linda

Stayed 1 night in Feb 2024
Response from Guest Service Manager on 27 Mar 2024
Thanks for your review

10/10 Excellent

Katriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. I will definitely be back.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 27 Feb 2024
Thanks for your review, we're excited for your next stay!

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic! They went above and beyond my entire stay! Craig, Renee, Drew and Lisa had such memorable service. You guys, this is the cleanest hotel you’ll ever stay in.
Response from Drew Rosteski on 29 Jan 2024
We look forward to your next stay!

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 22 Jan 2024
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 17 Jan 2024
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 15 Jan 2024
Thanks for your review, we're glad you had a great stay!

6/10 Okay

steve

i was locked out of the hotel before check out time, key would not open the door i came out to put my luggage in the car and had to walk around building, not impressed
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on 8 Jan 2024
Sorry for the inconvenience, we've had the clock reset on the back door.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Guest Service Manager on 8 Jan 2024
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 8 Jan 2024
Thanks for your review! We're glad you had a great stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Check in was tough. Had to wait a while and ask to be served while a customer fumbled for about 15 mins trying to find his credit card. Room was exceptional as well as breakfast and pool area.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 27 Feb 2024
Sorry to hear about your slow check in. It can also be a burden on staff when guests don't come prepared with ID and credit card, we do appreciate your understanding

10/10 Excellent

Pam

Stayed 1 night in Dec 2023
Response from Guest Service Manager on 2 Jan 2024
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Fred

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very nice! It looks modern and brand new. The location is amazing! Every kind of convenience you might need is within walking distance.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 2 Jan 2024
Thanks for your review, we're glad you enjoyed our room, and location!

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Guest Service Manager on 8 Jan 2024
Thanks for your review!

6/10 Okay

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room above had an overabundance of noise..Couldn't fall a sleep until well after midnight.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 11 Dec 2023
Sorry to hear about your experience, if you're willing to give us another try, we could put you on a higher floor.

10/10 Excellent

John Allan

Stayed 1 night in Dec 2023
Response from Guest Service Manager on 2 Jan 2024
Thanks for your review, we're glad you had a great stay!

8/10 Good

Jim

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good. Disappointed in Expedia. My son and his father in law both paid less than I did
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on 11 Dec 2023
I'm glad to hear you were satisfied with your hotel stay

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on 4 Dec 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Kelsey, Winnipeg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised to find how spacious our room was and how comfortable our bed was. We also really liked the privacy wall between the bedroom and bathroom. The breakfast was fantastic! Would stay again for sure!
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on 20 Nov 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

May

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very neat and quiet. Pool is clean. Sukh, the front desk personnel is friendly and accommodating :)
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 20 Nov 2023
Thanks for your review, we agree, Sukh is the best!

8/10 Good

Stanislaus

Stayed 1 night in Nov 2023
Response from Guest Service Manager on 20 Nov 2023
Thanks for your review, we're glad you had a great stay.

10/10 Excellent

Greg

Stayed 1 night in Nov 2023
Response from Guest Service Manager on 4 Dec 2023
Thanks for your review, we're glad you had a great stay!

8/10 Good

E.

Liked: Cleanliness, staff & service, property conditions & facilities
Not real sound proof
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 20 Nov 2023
Thanks for your review, we hope you noticed our noise cancelling sliding door.

10/10 Excellent

Tara

Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 4 Dec 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff! Situated in a really convenient area with lots of options.
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 20 Nov 2023
Thanks for your review! We're glad you enjoyed our property!

4/10 Poor

Sandy

Travelled with family and small children
Liked: Staff & service
Close to everything.
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 31 Oct 2023
Glad you enjoyed our location

10/10 Excellent

Atom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
New and very clean!
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Thanks for your review, we're glad you noticed our cleanliness!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Heather

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , traveling with a cat who is used to hotels. He has been so relaxed, would highly recommend.
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
We're so glad you and your cat had a great stay :)

10/10 Excellent

Sherry

Stayed 1 night in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Thanks for your review, we're glad you had a great stay!

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Service Manager on 18 Oct 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, thank you!
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 10 Oct 2023
Thanks for your review! We're glad you had a great stay!

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023
Response from Guest Service Manager on 31 Oct 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Gilbert

Stayed 1 night in Oct 2023
Response from Guest Service Manager on 27 Oct 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Wendy

Stayed 1 night in Sep 2023
Response from Guest Service Manager on 5 Oct 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

sally

Business traveller, Travelled with partner
Liked: Amenities
Clean large room with comfortable bed. Lovely pool and hot tub. Great breakfast.
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 5 Oct 2023
Thanks for your review, we're glad you enjoyed your stay, and our beds!

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! It's so clean, there is everything you might need (e.g. a pool, business centre, etc.) and the staff are so nice! The breakfast is delicious! I'm picky about hotels but this one is excellent.
Stayed 3 nights in Sep 2023
Response from Guest Service Manager on 5 Oct 2023
Thanks for your review! We're glad you had a great stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 5 Oct 2023
Thanks for your review, we're glad you had a great stay!

10/10 Excellent

Dean

Stayed 1 night in Sep 2023
Response from Guest Service Manager on 5 Oct 2023
Thanks for your review, we're glad you enjoyed your stay!