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Reviews of The Mayfair Hotel

3 out of 5
The Mayfair Hotel
Bath Road, Bournemouth, England

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 152 reviews" "
Rating 8 - Good. 63 out of 152 reviews" "
Rating 6 - Okay. 26 out of 152 reviews" "
Rating 4 - Poor. 20 out of 152 reviews" "
Rating 2 - Terrible. 8 out of 152 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very quiet, the people were very friendly. I spent some time here.
Stayed 2 nights in May 2024

10/10 Excellent

Swati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great hospitality !
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. Room was clean. On-site parking was no hassle. Handheld shower did not fit onto wall bracket.
Stayed 1 night in Apr 2024

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. And very close to the seafront
Response from The Mayfair on 6 Apr 2024
Thank you for your feedback!

6/10 Okay

Verified traveller

Disliked: Room comfort
Suncliff hotel
Moved to Suncliff Hotel due to large party booking (wedding?)at Mayfair Hotel, so review is for Suncliff. Decor looking tired in places. 4th floor accommodation: bed very stiff and not comfortable. One roller blind was down halfway on arrival with broken/rusty chain laying on window sill, so unable to limit sunshine beaming through window at 06:30 in the morning. Stains on carpet around lounge area. Unable to give review to reception desk on checking out as understaffed and felt rushed through due to busy period (10:30).
Stayed 1 night in Nov 2023
Response from . on 6 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Zac

Stayed 1 night in Feb 2022
Response from . on 22 Feb 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from . on 13 Dec 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Sergio

Stayed 1 night in Nov 2021
Response from . on 13 Dec 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough to consider
excellent front of house with Carole. Stay was always going to go well from that point.
Stayed 2 nights in Oct 2021
Response from . on 13 Dec 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from . on 14 Sept 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Hotel is tired and dated. Lift is not fit for purpose. Too many additional stairs and small corridors to negotiate. Paid 12.00 per night to park in carpark but still forced to park on grass verge as no room left. Bathroom dirty with hairs in bath, bedroom not much better
Stayed 2 nights in Sep 2021
Response from . on 14 Sept 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Graham

Disliked: Property conditions & facilities, room comfort
Not worth £100 a night
Put in a room at the back Back to the 80s type room £12 for the car park ..
Stayed 1 night in Sep 2021
Response from . on 9 Sept 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Charlotte

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Disappointed but had a good night sleep
I was in room 6 and had meant to mention that the TV shelf looked like it had sweet and sour sauce splattered on it. The bath suite was a beige/green looking set - the shower was, however quite powerful and at a lovely temperature. The whole place looked like there had been attempts to update it (ground floor toilets and the bar area for example) but the furniture in the lounge and dining area were very dated. The night manager (at least he was on the desk) looked like he hadn’t washed his uniform, and had a mess on his trousers - this could have been due to something he did before we got there though. The lovely smiley lady on days, with brown hair and glasses was not only professional, but warm and friendly - a definite asset to your team. Overall the hotel is tired, the staff are all further on in their years and the feel was very old fashioned.
Stayed 1 night in Aug 2021
Response from . on 9 Sept 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Rachel

Disliked: Room comfort
Don’t bother
The hotel was so noisy. The flooring creaked and so did the beds. You could hear everything someone did in the next bedroom. Staff were ignorant when you walked past them
Stayed 2 nights in Aug 2021
Response from . on 9 Sept 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Anne

Liked: Staff & service
Weekend away
Stay was ok service very good . Relaxed surroundings . Fire alarm went off staff managed really well with register etc . Prompt in getting people back in . Rooms could do with a little updating but linen clean . All in all comfortable and relaxed stay .
Stayed 1 night in Aug 2021
Response from 8 on 30 Aug 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Dirty , dated , thin walls and ceilings, creaky floors . Fire alarm went off at 6am and visitors just allowed back in without appropriate checks .
Stayed 2 nights in Aug 2021
Response from . on 30 Aug 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Desmond

Liked: Cleanliness
To be honest felt a bit dissopinted with breakfast
Stayed 3 nights in Aug 2021
Response from . on 30 Aug 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very outdated. And cleanliness was poor. We found a cleaning rag left in our bathroom on top of the clean towels left for us and hair left on the edge of of the bath. The bed was very uncomfortable and dipped on the right side.
Stayed 1 night in Jul 2021
Response from . on 4 Aug 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

William

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from . on 1 Jul 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Steve

Disliked: Property conditions & facilities
Travelling back in time…
I thought the overall experience was fairly average. It reminded me of the hotel used in Faulty Towers. Basic and old fashion decor. The bathroom was its biggest let down. Everything cramped into a small space with a strange musky smell. I didn’t fancy taking my chances using the shower. I couldn’t breakfast the night before as I checked in last that night but felt I was putting the staff out that morning when polity requested a table 1. Price & location you couldn’t fault, however I’d pay more for something slight more modern.
Stayed 1 night in Jun 2021
Response from . on 25 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Great location but very old and in bad condition
The hotel has a great location but is very old and in a really bad condition, the very small lift only works to the second floor and from there you are on your own (!!) The floor in the bathroom was making terrible noise and felt like about to collapse any mintue. Would skip it next time.
Stayed 4 nights in Jun 2021
Response from . on 25 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms. Parking available. The breakfast was very good. Brilliant staff. Very good location. Rooms good be improve, but for 3 star hotel I can't ask for more.
Stayed 1 night in Jun 2021
Response from . on 25 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Katie
The curtains were very light and let lots of light in making it difficult to sleep. There was also lots of noise in the morning, potentially from being above the breakfast room.
Stayed 2 nights in Jun 2021
Response from . on 25 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updating
Very old and tired hotel which needs updating ASAP. Very small and basic rooms. The double room was the size of a single. Cobwebs and spiders in the room. The room was like an oven with no fan. Will not return
Stayed 2 nights in Jun 2021
Response from . on 25 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Verified traveller

Stayed 3 nights in May 2021
Response from . on 25 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Lovely place to stay.
Stayed 2 nights in May 2021
Response from . on 25 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not impressed
Had to pay for parking which was unclear when booking. Was under the impression parking was free with booking so would have parked elsewhere if I knew. Bath ran soo slow unable to have a decent bath. The bath was one of the reason I chose this hotel.
Stayed 1 night in May 2021
Response from . on 25 Jun 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Alex

Stayed 2 nights in Oct 2020
Response from . on 15 Dec 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Vicky

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was dated, carpet had been patched. However bed was comfy. The bathroom had been updated compared to our daughters room. Shower was good.
Stayed 4 nights in Oct 2020
Response from . on 30 Oct 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Stuart

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from . on 26 Oct 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2020
Response from . on 20 Oct 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from . on 20 Oct 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Lovely place to stay. Good location, clean room, very good food and service. The staffs are excellent. I really recommend it.
Stayed 2 nights in Sep 2020
Response from . on 5 Oct 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here
No fridge in the room which is the first time I have ever experienced this and reception staff were very unfriendly and extremely unhelpful especially when I told them we had no cold water in our shower. The lift was the smallest I have ever been in and there was dirty linen in bags littered all over the floors but not the cleaners fault as the corridors are tiny. In fact the cleaning staff were the only friendly people in the hotel. The hotel is outdated and needs an upgrade as most items are broken or just old and dreadful colour scheme.
Stayed 2 nights in Sep 2020
Response from . on 24 Sept 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Paul, Gloucestershire

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel wasn't very clean, cobwebs in our room & bathroom. Hand rail in bathroom coming away from the wall, brown marks on the towels. Bed uncomfortable and noisey. Pillows very flat and uncomfortable. Did not have a very good sleep because of this.
Stayed 3 nights in Sep 2020
Response from . on 24 Sept 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

Bedrettin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old and outdated
Friendly staff, the hotel is really out dated and the bed coverings needs a change too
Stayed 2 nights in Aug 2020
Response from . on 1 Sept 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Aug 2020
Response from . on 29 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very friendly staff
Stayed 3 nights in Aug 2020
Response from . on 29 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud, uncomfortable and dirty
This hotel was soo loud as we were placed above a walkway within the hotel, so had continually disruptions through the night. It was impossible to sleep as a result and the hotel made it clear there was no efforts to move the room or indeed put things right after the fact, despite efforts to contact them. Whilst the distance to the town and beach are good, there is little else going for this. The hotel room was really worn, with stains in the ceiling, and fire doors that have to be jammed shut rather than closing normally. We were just looking for a basic nights accomodation, but this really was sub standard. Other patrons were clearly unhappy too. Certainly would not recommend this hotel at all.
Stayed 1 night in Aug 2020
Response from . on 29 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2020
Response from . on 24 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

J

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not stay here.
Possibly the worst hotel I’ve stayed in for years at check in was told we had to pay £8 a night to park which it never said on the booking then when we received our keys had to walk up the most creakiest poorly decorated holes in the walls and ceilings staircase to our room. The room was not what it looks like in the pictures online very poorly decorated it didn’t look clean and the floor was covered in hairs I went down to the reception and complained we was then given the only room available in the hotel which was through the restaurant which had people eating in it next to the fire escape at the back of the hotel the room was ok but had a smell of damp the beds were very uncomfortable and the bathroom had been built into a cupboard and you can hear every movement from the people upstairs. We had to stay here as we was working away and all the other hotels were fully booked. I will not book this hotel again and recommend no one stays here until they fully refurbish this hotel.
Stayed 3 nights in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from . on 18 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
In desperate need of an overhaul
Nothing's been updated for decades. Fire doors were shut despite Covid, meaning everyone was handling the same door knobs. Beds uncomfortable, room exceedingly hot so had to keep window open (which didn't help that much), but there was a very loud machinery noise outside all night. Worst of all, toilet flush was broken, we had to stick our hand into the tank each time. I'd read this in a previous review and assumed it was a one-off, but it happened to us too! I don't think I've ever written a negative review like this before, but we were so disappointed.
Stayed 1 night in Aug 2020
Response from . on 24 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good experience
The bathroom was dirty, the toilet was dirty, prosoapele de baie aveau pete pe ele.din tavan curgea apa
Stayed 1 night in Aug 2020
Response from . on 24 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel avoid!!
We booked 3 twin bed rooms for one night, anticipating that it would be warm we requested fans in each room. I have a toddler so I was nervous. I called on the morning of our arrival to follow this up. I was reassured that x3 fans will be available. I got to my room which was filthy, clearly not been hoovered. We found a collection of shells and sand under the bed and tissue deposit on the shower enclosure (eew!). The hotel Manager and Deputy were off sick, a staff member did kindly source two mini fans for us but they were weak so everyone struggled to sleep.
Stayed 1 night in Aug 2020
Response from . on 18 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

8/10 Good

ge0rgya, milton keynes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean, not too far from the beach. Friendly staff. I only wished the room had AC because it was very hot.
Stayed 2 nights in Aug 2020
Response from . on 18 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4/10 Poor

Tanzeela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked three rooms at The Mayfair Hotel for one night, anticipating that it will be really warm (in the absence of any air con) we called the hitel in
Stayed 1 night in Aug 2020
Response from . on 18 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from . on 18 Aug 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth