Lobby

Reviews of Quality Inn Christiansburg - Blacksburg

2.5 out of 5
Quality Inn Christiansburg - Blacksburg
50 Hampton Blvd, Christiansburg, VA

Reviews

7.8

Good

Rating 10 - Excellent. 297 out of 1000 reviews" "
Rating 8 - Good. 406 out of 1000 reviews" "
Rating 6 - Okay. 196 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and in good condition, great place for the price
Stayed 1 night in May 2024
Response from Sophia CSR on 21 May 2024
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the room and pricing. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a situation where I needed to get a room for only a couple hours. Ashley, the manager, made sure I had a place to lay my head for those couple of hours before I had to get back on the road. She accommodated me with no issues and she was very sweet and pleasant. I would definitely stay here again!
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bugs were all over the floor when we arrived. Carpet was stained and looked dirty. Moldy smell when we turned on the heater. Bathroom baseboards were filthy with layers of dirt.
Stayed 2 nights in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

8/10 Good

Robert

Very satisfied 👍
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,Many thanks for the review with positive comments and ratings. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 Poor

Theresa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
An older facility that is showing it's age. A lot of things didin't work (vanity light, alarm clock, etc) I hope it gets a facelift soon because it's a great location.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused. Your comments are valuable to us, and we will work diligently to address these maintenance concerns. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, especially as we strive to improve our facilities.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Michael

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Keerthivasan

Disliked: Cleanliness, property conditions & facilities
Poorly maintained
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Dear Guest,We are distressed to see you unhappy and never want our guests to go back with an unpleasant experience. Please let us know more about your experience so we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk was very nice and helpful but both of our rooms need a deep cleaning beyond housekeeping (they did a nice job and towels and sheets were clean). Lamp was broken, sink faucet needs repair and phone buttons barely worked (to call desk about broken lamp). Be aware there is road noise as near highway, if that bothers you.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Syleswaran, APEX

Disliked: Cleanliness, staff & service
For thr price , property is not maintained well with old bath and broken . Need more refurbished
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Graham, Salina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Road noise was noticeable. Room was serviceable.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Chris

Travelled with family
Good location in regards to Tech.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

6/10 Okay

william

Travelled with family, Business traveller
Should have used the word MOTEL in its name. It’s not a Hotel or an Inn. It’s a Motel Out for over $200/ night. Ick. Motel 6 style ick.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service
The hotel was a little dated but clean and with friendly staff!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,We appreciate your feedback! We're pleased to hear that you found our hotel clean and that our staff was friendly. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Amber

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Something was going on in the next room. Continuous flow of visitors throughout most of the night.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Mar 2024
Hi Brian,Your feedback is important to us as it allows us to improve. We sincerely regret the disruption caused and we will take steps to improve soundproofing measures to minimize disturbances for our guests. Please don't hesitate to reach out if there's anything else we can do to enhance your stay. We hope to have the opportunity to welcome you back for a more restful experience.

10/10 Excellent

lynne

Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Paul

Travelled with partner
Liked: Staff & service
Refrigerator is not plug in. The light switch by the entrance does not work. Don't like to walk into a dark room. The small patch of the carpet is ripped.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 9 Feb 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly Renovated
Check in was fast and efficient. Desk clerks were warm and inviting. Gave me a room close to office and directly across from Cracker Barrel. Rooms must have been recently renovated cause I stayed here two years ago and they were definitely in need of an update. The room was clean and in very good shape. Bed was very comfortable. Walked over to Cracker Barrel for dinner, came back to room and relaxed. Breakfast was better than expected with scrambled eggs and bacon. Overall a very pleasant stay.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a pleasant stay with us and that you found our check-in process efficient and our staff welcoming. We're glad you enjoyed the renovated room and found it comfortable. It's great to know that you appreciated our breakfast offerings as well. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Hi Beth,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for travel but a bit noisy due to highway running directly behind the hotel. Hotel was clean and somewhat updated.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Karyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check on was a breeze. The front desk clerk was very friendly, professional and accommodating. The room is clean and easily accessible.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 19 Jan 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Carpet in room was dirty, I was surprised how much dirt was on my white socks after waking around for a short time. Since I stayed here last a few years back, good effort to improve the room with refurbishing.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was super friendly! Comfy and warm beds. Breakfast was good.
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 2 Jan 2024
Dear guest,We are thrilled to know that everything was to your liking. We endeavor to make our guests stay enjoyable, and we are proud that we accomplished our goal.

4/10 Poor

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I called down to say my tv was not working the front desk person said he send someone right up. Did not happen for two hours. When asked the next morning about getting something off my bill the said a manager would have to do it and they would not be in till the next day
Stayed 1 night in Dec 2023
Response from Sophia CSR on 31 Dec 2023
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Yi

Liked: Cleanliness, staff & service
The carpet needs washing. The rest are OK compared to the price.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Jan 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Susan

Comfortable room. Clean.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Dear Guest,We can't thank you enough for rating our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Karla

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean, polite staff, great location and recently renovated. We will stay here again.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

George

Stayed 1 night in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Driving and had to stop. No issues or problems checking in for a last minute reservation. Room was clean and comfortable
Response from Sophia CSR on 6 Feb 2024
Dear Guest,We are thrilled to know that everything was to your liking. Hearing about positive experiences from guests like you is always a delight. We hope to have the chance to serve you again on your next visit.

8/10 Good

Patricia A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room floor and chair could have been cleaner.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We are eager to see you again.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ernie, oleny

Liked: Cleanliness, staff & service, property conditions & facilities
right off 81 with a crackle barrel next door. not too far from hokieland
Stayed 1 night in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,Thank you for choosing us for your recent stay. We are glad that you liked our location. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid!!!
Rooms are in bad shape. Outlets not working. Plumbing fixtures falling off. Bed lumpy. Everything is old. Room cost way too high!
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 30 Oct 2023
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate this issue and will take the required measures. We hope to serve you better next time.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Updated and clean room. Nice staff.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 30 Oct 2023
Dear Guest,We are thrilled to know that everything was to your liking. Hearing about positive experiences from guests like you is always a delight. We hope to have the chance to serve you again on your next visit.

8/10 Good

Kenneth, Lake Frederick

Stayed 1 night in Oct 2023

8/10 Good

JOHN

Stayed 1 night in Oct 2023
Response from Sophia CSR on 17 Nov 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Lee

Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Nov 2023
Dear Guest,Thank you for your stay and rating. I hope that you enjoyed your stay with us, and your next stay is just around the corner. Please reach out to us if there is anything we can help you with for your next visit.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 21 Oct 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

RANDA

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 17 Oct 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on 15 Oct 2023
Dear Guest,Thank you for your stay and rating. I hope that you enjoyed your stay with us, and your next stay is just around the corner. Please reach out to us if there is anything we can help you with for your next visit.

6/10 Okay

Joseph F

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok. Room not overly clean
Stayed 1 night in Oct 2023
Response from Sophia CSR on 15 Oct 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

6/10 Okay

Stephen

Stayed 3 nights in Sep 2023
Response from Sophia CSR on 15 Oct 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stephen

Stayed 3 nights in Oct 2023
Response from Sophia CSR on 11 Oct 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Walls dirty. Room old in need of update. Expensive for what is a motel room.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 5 Oct 2023
Dear Guest,I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.