Bar (on property)

Reviews of Ibis Birmingham New Street Station Hotel

2.5 out of 5
Ibis Birmingham New Street Station Hotel
21 Ladywell Walk Arcadian Centre, Birmingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 351 out of 1004 reviews" "
Rating 8 - Good. 395 out of 1004 reviews" "
Rating 6 - Okay. 136 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly, helpfull staff. Bar open till very late was great
Stayed 3 nights in Mar 2024
Response from ibis team on 10 Mar 2024
Dear Andrew,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great experience at our hotel, especially with our friendly and helpful staff.We appreciate your recognition of our efforts to ensure a pleasant stay for our guests. Your satisfaction is our top priority, and it's always rewarding to receive such positive feedback.We look forward to welcoming you back for another enjoyable stay. If there is anything else we can assist you with in the future, please don't hesitate to let us know.Warm regards,ibis team

10/10 Excellent

Tagreed

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from ibis team on 4 Mar 2024
Thank you, Tagreed! We appreciate your positive feedback and are thrilled to hear that you had a 5-star experience with us. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,ibis team

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant hotelwith friendly staff in a good location.
Stayed 1 night in Feb 2024
Response from ibis team on 4 Mar 2024
Thank you, Timothy, for your kind words! We're delighted to hear that you had a pleasant stay with us and that our friendly staff and convenient location contributed to your experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

6/10 Okay

Nell

Business traveller
Bathroom stank of urine. Breakfast was not pleasant. Sausages were a disappointment.
Stayed 1 night in Feb 2024
Response from ibis team on 28 Feb 2024
Thank you for bringing these concerns to our attention. We're sorry to hear about your experience with the bathroom odor and breakfast quality. We'll definitely investigate these matters further to ensure they're addressed promptly. We apologize for any disappointment caused and appreciate your feedback, as it helps us improve our services for future guests.

6/10 Okay

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy at night with thumping music.
Stayed 3 nights in Feb 2024
Response from ibis team on 21 Feb 2024
Dear Grace ,Thank you for sharing your feedback with us. We're sorry to hear that you found the hotel noisy at night due to thumping music. We understand that noise can be disruptive to a peaceful night's sleep.Please note that our hotel's central location and proximity to nightlife are advertised on our hotel page to ensure transparency for our guests. While we strive to minimize disturbances, we recognize that some guests may be more sensitive to noise, especially in bustling city center locations.We apologize for any inconvenience this may have caused you and appreciate your understanding. Your feedback is important to us, and we will continue to make efforts to enhance the comfort of our guests' stays.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

6/10 Okay

Dianne

Disliked: Property conditions & facilities
The staff were polite and welcoming and the hotel was generally clean. The room I was allocated had a funny smell. When reported to the front desk the staff did provide me with a fresh air spray which didn't make any difference to the smell. Also, my room faced the alleyway which led to the clubs/party area where there was loud music playing into the night which kept me up. I did ask to be moved but was told there were no other rooms available.
Stayed 1 night in Feb 2024
Response from ibis team on 21 Feb 2024
Dear Dianne,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff polite and welcoming and that you generally found the hotel to be clean.We apologize for the inconvenience you experienced with the smell in your room and the noise from the nearby clubs. Unfortunately, on the night of your stay, the hotel was fully booked, which limited our ability to accommodate room changes. Additionally, we do advertise our hotel's central location and proximity to nightlife on our website to ensure transparency for our guests.We understand the importance of a comfortable stay and regret that we couldn't fully meet your expectations on this occasion. Your feedback is invaluable to us, and we will use it to address the issues you raised and improve our services moving forward.Once again, we appreciate your feedback and apologize for any inconvenience caused. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, loved the area. Booked when it was Chinese new year celebrations so very busy. Very convenient for restaurants, shopping, the station. Rooms are compact but that’s ok with me, somewhere comfortable to get a nights sleep. Has underground secure parking, a big plus.
Stayed 1 night in Feb 2024
Response from ibis team on 21 Feb 2024
Dear Neil,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and loved the vibrant atmosphere of the area, especially during the Chinese New Year celebrations.We're pleased that you found our location convenient, with easy access to restaurants, shopping, and the train station. It's wonderful to hear that you found our rooms comfortable for a good night's sleep, despite their compact size. We're also glad that you appreciated the added convenience of our underground secure parking.Your kind words are greatly appreciated, and we're thrilled that you had an enjoyable experience with us. We hope to have the pleasure of welcoming you back on your next visit to the area.If you need any assistance or have any further feedback to share, please don't hesitate to reach out to us.Warm regards,

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the shops were easily accessible and the restaurants were very good
Stayed 2 nights in Feb 2024
Response from ibis team on 21 Feb 2024
Dear Stewart,Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that you found the shops easily accessible and enjoyed the nearby restaurants during your stay.Your kind words mean a lot to us, and we truly appreciate your support. If you ever find yourself in the area again, we would be honored to welcome you back to Ibis Birmingham New Street Hotel & Conference Centre.Warm regards,

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few times now and always very happy. Great location and does a great breakfast in the morning.
Stayed 1 night in Feb 2024
Response from ibis team on 21 Feb 2024
Dear Stephen,Thank you so much for your kind words and continued loyalty. We're thrilled to hear that you've enjoyed your stays with us and that you appreciate our great location and breakfast offerings.Your satisfaction is our top priority, and we're delighted to have had the opportunity to contribute to your positive experiences. We look forward to welcoming you back again in the future and continuing to provide you with excellent service and hospitality.If there's anything else we can do to make your stays even more enjoyable, please don't hesitate to let us know.Warm regards,

2/10 Terrible

Sawako

Stayed 1 night in Feb 2024
Response from Claudia Dumitrache on 12 Feb 2024
Dear SAWAKO,Thank you for taking the time to tell us about your experience at the IBIS BIRMINGHAM NEW STREET. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,CLAUDIA

2/10 Terrible

Sofia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Only stay at this hotel if you’re planning on staying up past 4am and you’re ok with not getting any sleep. It’s located directly opposite a club and they say on their website “These night activities could impact the nocturne noise levels” which does nothing to prepare you for the bass so loud it makes the water on your bedside table vibrate. They have what staff refer to as “the noisy side” and “quiet side” of the hotel. Even staff admit the noise levels in the “noisy side” are unacceptable yet they still allocate these rooms. They actually ask their customers to complain to the council on their behalf but don’t provide a full refund even though they knowingly allocate you one of the noisy rooms. They essentially knowingly sold me a faulty product then refused a full refund.
Stayed 1 night in Jan 2024
Response from ibis team on 21 Feb 2024
Dear Sofia,Thank you for sharing your experience with us. We apologize for the inconvenience and discomfort you encountered due to the noise from the nearby club during your stay.We understand the importance of a good night's rest for our guests and strive to provide a comfortable environment. We do advertise the hotel's central location and proximity to nightlife on our website to ensure transparency for our guests. Additionally, we offer rooms on both the "noisy side" and "quiet side" of the hotel to accommodate varying preferences.We regret that the noise levels exceeded your expectations, and we empathize with the frustration this caused. While we do our best to manage noise levels, including providing earplugs upon request, we recognize that it may still impact some guests.Regarding refunds, our policy is to handle complaints individually and address them to the best of our ability. We apologize if you felt that our response was inadequate and assure you that your feedback will be used to improve our services.Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

8/10 Good

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the money. Great location, easily walkable, and close to numerous good restaurants. Check-in was smooth and easy, with request for a quiet room happily accommodated (and thus had none of the noise issues other reviews reported). The entry and lobby were inviting, and the security key for the elevator appreciated. Room and bathroom are adequate for one person but could be tight for two. The room was hot, as others note, but the fan helped. The bed was comfortable, and the shower strong. A few small areas for improvements: - the desk chair was old and the paint peeling - only the mattress pad had a sheet on it, rather than the mattress itself - in line with other ecological measures, a separate bin for recycling would be nice - a room safe always feels wise - password for the Internet smart as well Many thanks!
Stayed 4 nights in Jan 2024
Response from ibis team on 21 Feb 2024
Dear Cara,Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that you found our hotel to be excellent value for money and that you enjoyed our great location, smooth check-in process, and accommodating staff.We're glad that we were able to accommodate your request for a quiet room, providing you with a comfortable and peaceful stay. Your comments about our inviting lobby, security measures, comfortable bed, and strong shower are greatly appreciated.We also appreciate your constructive feedback regarding areas for improvement, such as the desk chair, bedding, recycling options, room safe, and internet password. Your suggestions will certainly be taken into consideration as we strive to enhance the overall guest experience.Once again, thank you for choosing to stay with us and for sharing your valuable insights. We look forward to welcoming you back in the future and providing you with an even better stay.Best regards,

6/10 Okay

Kathryn

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Room was like a sauna. Opened window to cool to a more reasonable temperature. Kept window open all night but the noise from the street kept me awake and it went on till 5am. Hotel location is very central and price was good but wouldn’t stay again because noise and heat made sleep almost impossible.
Stayed 2 nights in Jan 2024
Response from ibis team on 21 Feb 2024
Dear Kathryn,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel's central location convenient and that you appreciated the competitive pricing.We apologize for the discomfort you experienced with the temperature in your room and the noise from the street. We understand how important a restful night's sleep is for our guests, and we regret that we couldn't fully meet your expectations in this regard.Please note that our hotel's central location and the potential for noise are advertised on our website to provide transparency for our guests. We regret any inconvenience this may have caused during your stay.Your feedback is important to us, and we will use it to address the issues you raised and improve our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Best regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from ibis team on 21 Feb 2024
Dear Susan ,Thank you so much for your wonderful feedback and for rating us. We're thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we could meet and exceed your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to serving you again in the future.Warm regards,

8/10 Good

Chi Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at China Town. Very convenient for dining especially the Asian foods. Walking distance to town centre and train station. Easy to access transport to other areas around Birmingham.
Stayed 7 nights in Dec 2023
Response from Kalana J (AGM) on 16 Jan 2024
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kalana J (AGM) on 16 Jan 2024
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
First class service from samira very helpful very polite lady very friendly samira made are stay very relaxed This was are first ever visit and will definitely be back again
Stayed 1 night in Dec 2023
Response from Kalana J (AGM) on 16 Jan 2024
HiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

6/10 Okay

Rosemary

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Kalana J (AGM) on 16 Jan 2024
HiWe would greatly appreciate your insights into why our score was lower, as your comments provide valuable guidance for improvement. Your feedback is instrumental in helping us enhance our services, and we are eager to address any specific areas of concern you may have identified. Thank you for taking the time to share your thoughts with us.Sincerely,Kalana JAssistant General Manager

6/10 Okay

Desmond, London

Liked: Cleanliness, amenities
Disliked: Staff & service
Good location as near New Street station and in heart of Chinatown. Great restaurants and entertainment options nearby. Breakfast was excellent and staff generally attentive. Exception was check-in where staff could not find my reservation. Had better experiences there before. Also noisy at nighttime with fellow residents knocking on doors to get entry to their (or another) room - presumably annoying drunks.
Stayed 1 night in Dec 2023
Response from Claudia Dumitrache on 27 Jan 2024
hank you for sharing your feedback with us. We're pleased to hear that you appreciated our convenient location near New Street station and Chinatown, as well as the excellent breakfast and generally attentive staff. However, we apologize for the inconvenience during check-in and the disturbances caused by noisy fellow residents. We'll certainly address these issues internally to ensure a smoother check-in process and to maintain a peaceful environment for all guests. We value your input and hope to have the opportunity to provide you with a more seamless experience in the future.

6/10 Okay

Susan

Disliked: Room comfort
Solo stay
Hotel lobby updated bedroom not so much mattress hard as rock not comfortable bathroom quite small but did its job did not eat in hotel it's ok for a night stay to visit the xmas market or theatre hotel near bullring shopping and market and not far from christmas market so ideal for shopping this hotel is in China town plenty of restaurants next door to a night club though I went Tuesday but was quiet but do check other reviews on this
Stayed 1 night in Dec 2023
Response from Claudia Dumitrache on 27 Jan 2024
Thank you for your review and for choosing to stay with us during your visit to the Christmas market and theatre. We're glad to hear that you found our hotel's location convenient for exploring Bullring shopping and the nearby Christmas market. We apologize if the mattress didn't meet your expectations and for any discomfort you experienced. Your feedback regarding the room and amenities is valuable to us, and we'll certainly take it into consideration for future improvements. We understand the importance of a good night's sleep and will look into ways to enhance our bedding options. We appreciate your insights and hope to welcome you back for a more comfortable stay in the future.

10/10 Excellent

Clive

Stayed 1 night in Dec 2023
Response from Kalana J (AGM) on 16 Jan 2024
HIIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kalana JAssistant General Manager

8/10 Good

Tagreed

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Kalana J (AGM) on 16 Jan 2024
HiWe would greatly appreciate your insights into why our score was lower, as your comments provide valuable guidance for improvement. Your feedback is instrumental in helping us enhance our services, and we are eager to address any specific areas of concern you may have identified. Thank you for taking the time to share your thoughts with us.Sincerely,Kalana JAssistant General Manager

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Robert

Stayed 2 nights in Nov 2023

8/10 Good

nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location was great for working in the Bullring 2 min walk when the centre is open - other then this a 6min walk to the main entrance up the Stairs near the Bull. The Christmas Market was great and festive
Stayed 2 nights in Nov 2023

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Kalana J (AGM) on 16 Jan 2024
We would greatly appreciate your insights into why our score was lower, as your comments provide valuable guidance for improvement. Your feedback is instrumental in helping us enhance our services, and we are eager to address any specific areas of concern you may have identified. Thank you for taking the time to share your thoughts with us.Sincerely,Kalana JAssistant General Manager

6/10 Okay

Gurpreet

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Kalana J (AGM) on 16 Jan 2024
HiWe would greatly appreciate your insights into why our score was lower, as your comments provide valuable guidance for improvement. Your feedback is instrumental in helping us enhance our services, and we are eager to address any specific areas of concern you may have identified. Thank you for taking the time to share your thoughts with us.Sincerely,Kalana JAssistant General Manager

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting family near by
Stayed 1 night in Nov 2023

8/10 Good

Callum Charles

Travelled with group
Liked: Cleanliness, staff & service
Rooms are a bit outdated but the bathrooms are modern and the service was great
Stayed 2 nights in Nov 2023

8/10 Good

Gracie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice rooms, ideal location right in the city centre
Stayed 1 night in Nov 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and kept the outside noise out
Everything was fine with only one minor, and that’s the climate control unit. It was a bit old and probably not too eco friendly. It done the job though. Great shower! Those are usually the weakest link. Not here.
Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk from New Street Station makes the hotel very convenient for guests travelling by train. Staff were courteous, friendly and helpful and overall I enjoyed my stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Oswaldo

Stayed 1 night in Nov 2023

8/10 Good

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Heater didn't work... other than that it was great.
Stayed 2 nights in Nov 2023

4/10 Poor

Sarah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
Not a great hotel very basic. Poor food. Smell in room. Not nice
Stayed 1 night in Nov 2023

10/10 Excellent

Imogen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a stopover. Car park a bit tight and confined but hotel a room what you would expect.
Stayed 1 night in Nov 2023

8/10 Good

M

Stayed 2 nights in Nov 2023

8/10 Good

Opeyemi

Travelled with partner
S
Stayed 3 nights in Oct 2023

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good all round
Stayed 1 night in Oct 2023

4/10 Poor

Simon

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a refurbish!
Dirty tired and expensive
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Hannah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Hotel is in a great location, and the staff on check in were really friendly. The room could have been cleaner, it was quite dusty in the corners of the rooms. Would have been nice to have two extra pillows instead of the one. Bathroom was tiny but manageable. Not bad for the price generally, but the main problem was the noise, loud music went on until around 3am and it was really hard to sleep. Fortunately the bed was fairly comfortable, made not sleeping that little bit better.
Stayed 1 night in Oct 2023

6/10 Okay

Cheinah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
The staff were lovely but I room wasn't great.
Stayed 1 night in Oct 2023

10/10 Excellent

ANDRE

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Birmingham 2023
Yeah it was nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and very good value for money. Handy for accessing different areas around Birmingham
Stayed 4 nights in Oct 2023

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis stay
The hotel was close to all the places my friend and I wanted to visit, nice room, beds and pillows comfy, would definitely recommend
Stayed 3 nights in Oct 2023
Response from Kalana J (AGM) on 25 Oct 2023
HI JUlieThanks for your review and I will pass the message to our team. It's always nice to hear good reviews. As I can see you are not enroll with our ALL Accor loyalty program. When you booking next time please enroll to our loyalty program which gives you huge range of benefits.Thanks Again

8/10 Good

Ruta

Stayed 1 night in Oct 2023