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Reviews of Holiday Home

3 out of 5
Holiday Home
2929 Jimmy Johnson Blvd, Port Arthur, TX

Reviews

7.4

Good

Rating 10 - Excellent. 168 out of 427 reviews" "
Rating 8 - Good. 106 out of 427 reviews" "
Rating 6 - Okay. 62 out of 427 reviews" "
Rating 4 - Poor. 36 out of 427 reviews" "
Rating 2 - Terrible. 55 out of 427 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities
It’s nice but currently being remodeled
Stayed 1 night in Apr 2024

4/10 Poor

Mairon

Stayed 1 night in Apr 2024

2/10 Terrible

Emily

Stayed 1 night in Apr 2024

10/10 Excellent

DEXTER

Business traveller
Liked: Cleanliness, staff & service, amenities
Just a great night rest
Stayed 5 nights in Apr 2024
Response from Jenny, Manager on 27 Apr 2024
Nothing beats a great night rest! Please come stay with us again soon!

10/10 Excellent

J

Business traveller
ok
Stayed 3 nights in Mar 2024
Response from Jenny, Manager on 2 Apr 2024
Thank you so much for the great review!

8/10 Good

Matthew

Stayed 1 night in Mar 2024

8/10 Good

Ronald

Liked: Staff & service
The property was under construction, but our room was perfect. No complaints here except for one thing. We didn’t have a microwave in our room so we had to go down in the dining area to use a microwave, but with the help of a nice staff lady that helped us. We appreciated it.
Stayed 3 nights in Mar 2024
Response from Jenny, Manager on 2 Apr 2024
So sorry about the Microwave issue but we are really happy you stayed with us! Please come back soon and see the exciting changes.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jenny, Manager on 2 Apr 2024
Hope you come back soon! Thank you!

6/10 Okay

J

Stayed 1 night in Mar 2024
Response from Jenny, Manager on 27 Apr 2024
Hope to see you again soon!

10/10 Excellent

Robert

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jenny, Manager on 2 Apr 2024
Thank you for the great review! Come see us again!

8/10 Good

Raymis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from Jenny, Manager on 2 Apr 2024
Thank you for the positive rating! Come and see the exciting changes!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay over all, love that they have a full bar in the lobby
Stayed 1 night in Jan 2024
Response from Jenny, Manager on 28 Feb 2024
So glad you enjoyed your stay!

4/10 Poor

anfernee

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property was dirty. Looks like it’s in the middle of renovation. It smell like paint which gave us headaches. The carpet in the hall way smell like piss. Staffs were nice though.
Stayed 2 nights in Jan 2024
Response from Johanna on 27 Feb 2024
We apologize for the inconvenience due to our remodeling process, hope we can better meet your expectations in the future.

10/10 Excellent

Johnee

Liked: Cleanliness, staff & service, amenities
I just didn’t like the fact that at 9am someone entered my room while I was sleeping and it was a male then said housekeeping after entering my room I was very uncomfortable with that situation
Stayed 1 night in Jan 2024
Response from Johanna on 27 Feb 2024
We truly apologize for that situation and for you feeling uncomfortable, we always ask that members of our housekeeping or maintenance team to knock and identify themselves before entering a room. Not sure we know what the circumstance was, but again our apologies for any inconvenience.

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Recommend
Staff is friendly Rooms are newly remodeled and clean. On premise security walking and looking after your personal safety and stay, Couldn't ask for much more. My vehicle was in the parking lot the next morning and nothing missing or taken.. Good location definitely recommend..
Stayed 1 night in Jan 2024
Response from Johanna- front desk on 27 Feb 2024
Troy thank you so much for taking the time to send us your feedback. We hope to see you again and continue to meet your expectations.

4/10 Poor

patricia

Disliked: Staff & service, amenities, property conditions & facilities
property in bas shape, room was clean, staff was making noise since very early in the morning
Stayed 1 night in Nov 2023
Response from Jenny, Manager on 30 Nov 2023
Patricia we are so sorry you had an uncomfortable experience. We will soon be finished with the remodel and would love to have you come stay with us again.

6/10 Okay

Jenniffer

Business traveller
Disliked: Staff & service, property conditions & facilities
Not good
First off the fire alarm that had in the room is a fire alarm for a single family home. Not for a 4 store business. The alarm went off. I tried call the front desk 5 times to get someone to find out if there was problem. I turned it off myself. The elevator was not clean, front desk not clean, and there was issues with the plugs and AC in the room.
Stayed 1 night in Nov 2023
Response from Jenny, Manager on 17 Nov 2023
Jenniffer we are so sorry for the problems you had in your room. We have many floors that have just been remodeled and there are a few growing pains. I think they moved your room to try and alleviate the issue. Please, if you are ever in the neighborhood again, give us another try. Ask for Jenny, the manager.

6/10 Okay

Marie

Travelled with group
Liked: Room comfort
Trip
It was pleasant but the hotel is under renovation so it could be noisy at times.
Stayed 5 nights in Oct 2023
Response from Jenny on 8 Nov 2023
Thank you for staying with us. We will be finished soon and would love to have you come try us again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy my stay at your facility.
Stayed 2 nights in Oct 2023
Response from Jenny on 8 Nov 2023
Thank you Maria! See you again soon!

2/10 Terrible

Airon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday nightmare
Horrible!!! Dirty rooms and dead mosquitoes and crickets all over the room.
Stayed 1 night in Oct 2023
Response from Jenny on 8 Nov 2023
We are so sorry you had a bad stay. We hope you come and visit again after the remodel is finished. Ask for me. Thanks!

10/10 Excellent

Kammy

Liked: Staff & service, property conditions & facilities
Everything thank you
Stayed 1 night in Oct 2023
Response from FRONT DESK on 12 Oct 2023
THANK YOU FOR THE REVIEWWE ARE HAPPY YOU ENJOYED YOUR STAY

2/10 Terrible

Bharathakumaran

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Jenny on 8 Nov 2023
We are so sorry you were unhappy with us. We have to follow the laws and rules.

10/10 Excellent

Nate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best I’ve found so far
I stay here every week I am in town and this place can can not be beat for the price! Everyone is always so friendly and helpful. I will continue to stay at holiday home as long as they are open!
Stayed 1 night in Oct 2023
Response from Anthony - Front Desk on 12 Oct 2023
THANK YOU FOR THE KIND REVIEW NATE.WE ALWAYS LOOK FOREWARD TO YOUR STAY WITH US

2/10 Terrible

Michael

Stayed 1 night in Sep 2023
Response from Jenny on 8 Nov 2023
I am so sorry you were not happy. I wish we could have known so we could have made it right!

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great
Stayed 3 nights in Sep 2023
Response from Anthony - Front Desk on 25 Sept 2023
THANK YOU FOR THE KIND REVIEWWE ARE GLAD YOU ENJOYED YOUR STAY

6/10 Okay

Bharathakumaran

Business traveller
Stayed 7 nights in Sep 2023
Response from FRONT DESK on 25 Sept 2023
THSNK YOU FOR THE REVIEW

4/10 Poor

Mitchell

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
There are bums on the property at any given time, even can be seen getting a free breakfast. Halls often smell of weed, not a big deal for me but would be for normal families. The phone, hair dryer did not work. Construction going on and does not bode well for night shift workers.
Stayed 20 nights in Aug 2023
Response from Jenny on 8 Nov 2023
We are sorry there were undesirables on the property. We have a security guard. Come back and give us another try after the remodel is finished.

8/10 Good

Amber

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing! Hotel itself is generic and basic but clean.
Stayed 1 night in Sep 2023
Response from FRONT DESK on 20 Sept 2023
THANK YOU FOR THE KIND REVIEWWE ARE GLAD THAT YOU ENJOYED YOUR STAY

6/10 Okay

Bharathakumaran

Business traveller
Stayed 7 nights in Sep 2023
Response from Anthony - Front Desk on 19 Sept 2023
THANK YOU FOR THE REVIEWWE ARE GLAD THAT YOU ENJOYED YOUR STAY

10/10 Excellent

Lacherrie

Stayed 1 night in Sep 2023
Response from Jenny on 8 Nov 2023
So glad you had a good stay!

6/10 Okay

Bharathakumaran

Business traveller
Stayed 7 nights in Aug 2023
Response from FRONT DESK on 13 Sept 2023
THANK YOU FOR THE REVIEW.WE HOPE YOU ENJOYED YOUR STAY

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No clerk came to check us in which pushed us to book elsewhere. The entire hotel was not as advertised. I’m from the area and my fiancé booked the hotel unbeknownst of the hotel itself. They haven’t done anything with this hotel since before Katrina . That should let you know everything . Expedia tried to give us the runaround AFTER we paid for insurance just in case the hotel didn’t look like it’s advertised pictures.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Hwy noise was a little loud
Stayed 1 night in Aug 2023
Response from Jenny, Manager on 28 Aug 2023
Thanks for coming Kevin! Hope to see you again soon!

10/10 Excellent

Joel oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Really quiet place
Stayed 1 night in Aug 2023
Response from FRONT DESK on 22 Aug 2023
thank you for the kind review

10/10 Excellent

holly

Stayed 1 night in Aug 2023
Response from FRONT DESK on 8 Sept 2023
THANK YOU FOR THE REVIEW

2/10 Terrible

Mark

Business traveller
Disliked: Property conditions & facilities
Elevators are constantly out of order, no water in the morning do to remodeling.
Stayed 1 night in Aug 2023
Response from Jenny, Manager on 22 Aug 2023
So sorry for the inconvenience. We are in remodel, as you know, and soon it will all be complete!

10/10 Excellent

Geraldine

Liked: Staff & service, amenities
Staff was very friendly
Stayed 3 nights in Aug 2023
Response from FRONT DESK on 16 Aug 2023
thank you for the kind review

2/10 Terrible

Amber

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The harasser
It was horrible because none of the staff could seem to get it together about the pet deposit. so not only did I end up paying over $300 just for the pet deposit, but they called Anthony called police on me twice to have me thrown out I’ve the pet deposit. Crazy thing about the whole thing it was all the front desk employees faults for not knowing their job. Also the guy Anthony lied trying to blame his other coworkers for calling the police and they didn’t even work that day. Worst 10 day experience I’ve ever had with a hotel. Very unprofessional and to be honest I started to feel like I was being harassed by Anthony towards the end. I didn’t like leaving the room until I knew his shift was over. If the front desk workers well maybe not Tim and the other front desk guy that works there they were actually really awesome however Anthony and the Hispanic lady need to be fired
Stayed 1 night in Jul 2023
Response from FRONT DESK on 7 Aug 2023
SMOKING IN THE ROOM IS NOT ALLOWED.WE ARE SORRY YOU DIDNT ENJOY YOUR STAY

6/10 Okay

Kelsey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel smelled terrible, like old sea water & the elevator seemed like it would give out at anytime, I felt safer using the stairs, except in the middle of the night. The staff was very nice.
Stayed 2 nights in Jul 2023
Response from FRONT DESK on 4 Aug 2023
WE APPOLOGIZE ABOUT THE SMELL AND WILL BE TAKING CARE OF THIS IMMEDIATELY.

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place for us
This is the only place that we stay…I absolutely LOVE LOVE LOVE THIS PLACE.. EVEN IF WE DRIVE TO OTHER CITIES…WE WILL LITERALLY STAY THERE AND DRIVE TO WHEREVER
Stayed 3 nights in Jul 2023
Response from Anthony - Front Desk on 4 Aug 2023
WE ARE THRILLED THAT YOU ENJOY YOUR STAY AND THAT YOU CONTINUE TO CHOOSE OUR HOTEL.LOKING FORWARD TO SEEING YOU IN THE FUTURE

8/10 Good

Robi

Business traveller
Liked: Staff & service, property conditions & facilities
The property is convenient location for job sites in port Arthur. The room I had last time was clean, quiet and cold. My room this time was dirty on all surfaces desk, night and tv stand all looked as if they were definitely missed in last and possibly more turn arounds. Sticky smeared ...??...gross Room smelled musty and a.c. wasnt cooling properly.😔
Stayed 1 night in Jul 2023
Response from FRONT DESK on 4 Aug 2023
WE REGRET THAT YOU DID NOT ENJOY YOUR STAY AND WE WILL BE HANDLING THIS ISSUE DIRECTLY

4/10 Poor

Dave

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from FRONT DESK on 4 Aug 2023
THANK YOU FOR THE REVIEW

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor-Very Old Hotel
I did not stay. When i came to the hotel it is extremely old and it smells terrible. I tried contacting Hotels.com to request a refund and no one pi ked up the phone. I was so disappointed i didn't take my clothes out the car and i left and slept at my niece house. The pictures online are deceiving.
Stayed 1 night in Jul 2023
Response from Jenny, Manager on 9 Aug 2023
Mary, We are so sorry you didn't have a nice stay. I wish someone had called me to see what I could do to help. We are still remodeling and hope you come back when the remodel is complete.Sincerely,

10/10 Excellent

Edwin

Stayed 1 night in Jul 2023
Response from FRONT DESK on 18 Aug 2023
THANK YOU FOR THE REVIEW

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023
Response from Anthony - Front Desk on 24 Jul 2023
THANK YOU FOR THE REVIEWWE ARE GLAD YOU ENJOYED YOUR STAY

8/10 Good

Charla

Stayed 2 nights in Jul 2023
Response from Anthony - Front Desk on 24 Jul 2023
THANK YOU FOR THE REVIEWWE ARE GLAD YOU ENJOYED YOUR STAY

10/10 Excellent

AyJohnee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service!!
This is one of my favorite hotels!! It’s CLEAN, and the staff is very friendly. The breakfast is OK, but you can tell from the service that they do their best to satisfy their guests. The price is unbeatable!! I’ve paid much more for not even half of the service. I definitely recommend this hotel for any type of stay.
Stayed 1 night in Jul 2023
Response from Anthony - Front Desk on 17 Jul 2023
THANK YOU FOR THE KIND REVIEWWE ARE THRILLED THAT YOU ENJOYED YOUR STAY

4/10 Poor

Kari

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is under major renovation.
The space was under major renovations so many of the amenities listed were unavailable, including the pool. Continental breakfast was lackluster. Did not feel safe or well lit.
Stayed 1 night in Jun 2023
Response from Jenny, Manager on 17 Jul 2023
We are so sorry you had a bad experience with us. The pool is now up and running and the remodel is going quickly. I wish I had known you were having troubles. I would have been happy to try and make things better for you.

8/10 Good

Amr, Missouri City

Stayed 3 nights in Jun 2023
Response from FRONT DESK on 5 Jul 2023
THANK YOU FOR THE KIND REVIEW