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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with water park and free breakfast
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
View from property
Standard Room, 1 King Bed, Non Smoking
Restaurant
Reviews
5.6

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • GymGymGym
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Popular LocationPalm Island Indoor Waterpark7 min walk
  • Popular LocationBatavia Downs Casino16 min walk
  • Popular LocationDwyer Stadium4 min drive
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)35 min drive
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Room options

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Shower/bath combination
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Hairdryer
Shower/bath combination
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Batavia

Quality Inn & Suites Palm Island Indoor Waterpark is located in Batavia. Le Roy House and Genesee Country Village and Museum are local landmarks, and some of the area's attractions include Six Flags Darien Lake and Palm Island Indoor Waterpark. Consider Timberlodge at Arrowhead Golf Club for a night out or Medina Railroad Museum if you're travelling with kids. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk
  • Batavia Downs Casino - 16 min walk
  • Rochester Regional Health - 4 min drive
  • Dwyer Stadium - 4 min drive
  • Six Flags Darien Lake - 22 min drive

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • Starbucks - 10 min walk
  • Batavia Downs Gaming & Hotel - 17 min walk
  • McDonald's - 2 min drive
  • Wendy's - 3 min drive
  • Eli Fish Brewing Company - 4 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel
You can look forward to free continental breakfast, an arcade/games room and dry cleaning/laundry services at Quality Inn & Suites Palm Island Indoor Waterpark. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A children's pool with a waterslide
  • Free self-parking
  • An electric car charging station, a water park (surcharge) and a water dispenser
  • ATM/banking services, a banquet hall and meeting rooms
  • Guest reviews say good things about the helpful staff
Room features
All 194 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and free newspapers.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • TVs with premium channels
  • Fridges, microwaves and free infant beds

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chasers Lounge

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Does Quality Inn & Suites Palm Island Indoor Waterpark have a pool?

Yes, this property has a children's pool.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 30 May 2024, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 30 Jun 2024 start from NZ$147.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Quality Inn & Suites Palm Island Indoor Waterpark?

Self-parking is free at this property.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; check-in end time: 11:00 AM.

What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Checkout is at 11 AM.

Where is Quality Inn & Suites Palm Island Indoor Waterpark located?

This family-friendly Batavia hotel is within 1 mi (2 km) of Palm Island Indoor Waterpark and Batavia Downs Casino. Rochester Regional Health and Dwyer Stadium are also within 2 miles (3 km).

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.6
Rating 10 - Excellent. 103 out of 863 reviews" "
Rating 8 - Good. 177 out of 863 reviews" "
Rating 6 - Okay. 187 out of 863 reviews" "
Rating 4 - Poor. 175 out of 863 reviews" "
Rating 2 - Terrible. 221 out of 863 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kimberly

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids
Stayed 2 nights in May 2024

2/10 Terrible

Rylee

Travelled with family
Disliked: Amenities, property conditions & facilities
I had a horrible experience here. After checking in, we went to our room to unload. Upon entering the property, we found bugs in our room, hairs in our sheets, mysterious liquids dripping down the walls and the entire room was disgusting and stink of cigarette smoke. We then went to the front desk to check out and make a complaint (due to the bugs), we discovered multiple doors to other rooms missing door handles and missing ceiling tiles throughout the hallways. We then waited almost 30 minutes at the front desk for the person to come out so we could talk to him. We knocked on all the office doors, the desk, we tried calling the hotel to see if someone would pick up, no one or nothing happened. We then left leaving a note saying we needed to cancel our reservation and that there were bugs in room 113. Do not stay here.
Stayed 2 nights in May 2024

10/10 Excellent

Ada

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The key door was not working
Stayed 2 nights in May 2024

2/10 Terrible

Taylor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel I have laid eyes on. First, the man at the front didn’t speak a word to us while checking in, it was ominously quiet and the hotel stunk of musk and cigarette smoke. The key cards did not work at first, and when we finally got in, there was blood stains on the sheets, a long clump of hair in the toilet seat and COCKROACHES in the room. We saw multiple within our 1 hour in the room before we had to pack up and leave. Worst experience ever, multiple showers are needed to rid my memory of this place.
Stayed 1 night in May 2024

2/10 Terrible

Mange

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The management of this property is horrible. Some staff tries to do what they can to help the guests with what’s available. Some staff refuse to do work and complaint about the process. Our toilet clogged during the day. We reported it to front desk. When we got back from a long day of activity we noticed that the clogged water is no longer there but nothing was cleaned up around including the room. We used the toilet and discovered that it’s still clogging. We reported the issue and the person in charge gave us a plunger and a mop and asked us to do it ourselves as there were no maintenance or cleaning staff available. No viable solution was offered and I ended up doing the work myself so our family can function the night. On our first night, we noticed roaches in our room. Front desk offered us a different room and we ended up moving with a toddler and a child. Was not fun but we had no choice. Second day the manager told us that we can’t use the water park. He went back and spoke to his staff and then told us we can with an attitude. Just overall I don’t know how someone like this is allowed to run a big brand like quality in. People like this will destroy your brand.
Stayed 2 nights in May 2024

2/10 Terrible

kourtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as advertised gross no bar no restaurant
Stayed 1 night in May 2024

2/10 Terrible

Vatsal

Travelled with family
Disliked: Amenities
When I checked in, I was given a room on third floor. I could not get wifi connected. They said they would reset the router and it should work. It did not. The room phone was also not working so I had to go back and forth to the lobby multiple times telling them that wifi was not working. They were able to resolve it but it took them a few hours. Next morning when I woke up, I found out bed bug bites on my hands. When I mentioned all this to the hotel staff, the front desk person said that they will refund me, I just had to call expedia to get in touch with them to process the refund. I called expedia, they spoke with the hotel. This time, the hotel did not mention to expedia about a refund and they said they will review and get back to expedia. I hope I get my refund. Not a very clean place generally. Would not recommend this hotel.
Stayed 1 night in May 2024

6/10 Okay

Christophe

Liked: Staff & service
Disliked: Property conditions & facilities
Wasn’t bad. Wasn’t great. You get what you pay for
Stayed 1 night in May 2024

2/10 Terrible

Tara

Stayed 1 night in May 2024

2/10 Terrible

Ramo

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Stinky inside the room and not really clean.
Stayed 1 night in May 2024