6/10 Okay
Helen
28 Apr 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was clean and although small was well set up. Communication is lacking. Tried half a dozen times to ring beforehand to see if I could store my suitcase early (and also emailed) with no response. Ended up storing my suitcase at the luggage section at the railway station and packing an overnight bag as I had to walk around for 3 hours before I could check in. I also emailed with no response (until day after I had left).
When I mentioned it she said she was too busy cleaning the rooms by herself and doesn’t have time to check messages. When I did arrive at 3pm it is obscurely located on the second floor with an unappealing entrance which left me wondering if I had the right place. The room wasn’t ready and I could wait hslf an hour or leave my overnight bag. I had a coffee and waited but after half an hour decided to leave my bag and continue sightseeing. Said I could leave my bags there after checkout if needed but was seeking this information beforehand. Obviously needs more help -at the least to check messages and emails.
It is still called a B&B but hasn’t had breakfast available for several years. This needs to be changed as misleading.
Helen
Stayed 1 night in Apr 2024