All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Loved the room, the location, and rooftop pool! It is also right across the train for airport transportation. No complaints at all!
Sasha
Stayed 3 nights in Apr 2024
Response from Jem-Customer Care on 10 Apr 2024
We appreciate your comments about your recent stay! It is great to know that our rooftop was a nice touch during your visit! See you soon!
8/10 Good
Jill
Travelled with family
1 Apr 2024
Liked: Cleanliness, staff & service
Close to the sites with lots of dining and local shopping.
Jill
Stayed 3 nights in Mar 2024
Response from Jem-Customer Care on 2 Apr 2024
We are glad to know that our location was perfect for exploring the city! See you soon!
4/10 Poor
Peter
20 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
I was woken by the sound of furniture being shoved around over a stone floor. Furniture pads are an easy fix....
But what really pissed be off was the smell of urine in the room. Unbelievable.
(For future reference, in case tthe hotel puts you in this room without solving the problem: room 220.)
Peter
Stayed 4 nights in Mar 2024
Response from Jem-Customer Care on 21 Mar 2024
Our apologies for the noise from our housekeeping staff. We would like to let you know that we will never say or do anything consciously to make any guest feel uncomfortable.We have forwarded this to the relevant department heads for their due consideration and action.We truly hope to have another opportunity one day soon!
Location was very convenient for public transport getting around city, shopping and eating. Also nice for walking wandering, exploring Barcelona city. Staff not so all around helpful but nice.
Anita
Stayed 7 nights in Feb 2024
Response from Jem-Customer Care on 4 Mar 2024
Thank you for sharing this lovely review. We are glad to know you had a good experience with us and that our location was ideal for your requirements. It would be a pleasure to welcome you again.
10/10 Excellent
Sarah
19 Feb 2024
Sarah
Stayed 3 nights in Feb 2024
Response from Jem-Customer Care on 21 Mar 2024
We appreciate your score about our services and hope to welcome you back soon!
I liked - proximity to interesting places, decent price, helpful staff (in person, email replies not well executed - I emialed 2x before coming to ask for directions. No reply. When I called instead, I got the help I needed)
Not so much - I can hear sound from outside the room. Not a big deal but I was surprised this happened at all.
Jes
Stayed 2 nights in Jan 2024
Response from Jem-Customer Care on 31 Jan 2024
We are truly sorry to hear that we did not answer via mail, we will check what could have happened. On the other side, we appreciate your kind comments and we hope to welcome you back one day soon!
Perfect location! You can walk to just about anything you plan to see. Food & cafe options less than 5 minutes away. Would definitely stay here again when I return to Barcelona.
Also, keep in mind a tourist tax is required to be payed at check out.
Ashley
Response from Jem-Customer Care on 22 Jan 2024
We are happy to know that our location was perfect for exploring the city, and also for your kind comments regarding our housekeeping service. Words such as yours, encourage us to continue doing our best to achieve our guest satisfaction. Yes! the information is stated on your booking confirmation, tourist tax will be paid at check out. see you soon!
8/10 Good
Verified traveller
6 Jan 2024
Liked: Staff & service, room comfort
Verified traveller
Stayed 5 nights in Dec 2023
Response from Jem-Customer Care on 9 Jan 2024
Thank you for sharing your opinion of your stay with us.
Very clean, very well kept. Helpful information from the hotel about travel to and from the airport. Excellent location for Gothic quarter and waterside.
S
Stayed 3 nights in Dec 2023
Response from Jem-Customer Care on 9 Jan 2024
Thank you for sharing this lovely review. We are glad to know you had a good experience with us. It would be a pleasure to welcome you again.
We couldn't have asked for a better hotel for our weeklong stay in Barcelona. The staff was so accommodating and the room was absolutely spotless upon arrival and every day after. The area is great and walkable to so many things to see and do. Highly recommend and will definitely be back!
Angela Marie
Stayed 7 nights in Dec 2023
Response from Jem-Customer Care on 4 Jan 2024
Thank you for your feedback. We are thrilled to hear that you had such a nice experience and will be glad to continue welcoming you anytime.
I loved my trip to Barcelona and would stay in the park hotel again. I gave 4* instead of 5* because I wasn’t a fan of huge mirrors at the head of the bed.
Vikenty
Stayed 6 nights in Dec 2023
Response from Jem-Customer Care on 27 Dec 2023
Thank you for this positive review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
Great all around! Definitely recommended. Good location very near the city center and the beach. Nice staff with many languages. Nice view from the rooftop with a party pool and deck chairs. The room was clean and comfortable. Good breakfast including fresh fruits, jamon, cheese, eggs, pastry. Hope I can come back soon!
Joseph
Response from Jem-Customer Care on 18 Dec 2023
Thank you for your feedback. We are thrilled to hear that you found our property and rooms to be spotless and comfortable, and we appreciate your kind words about our prime location, which indeed offers walking distance access to numerous attractions. We hope to welcome you back soon!
A great hotel in the center of Barcelona, amazing personal, breakfast, all service.
Just maybe the walls in the rooms were quite thin, we heard some noise from other room, from our point was not necessary to clean up towels every day.
Overall perfect !!!
Eva
Stayed 4 nights in Nov 2023
Response from Jem-Customer Care on 1 Dec 2023
We are glad to know you had a nice stay and we truly appreciate your kind comments. We have the option of not changing the towels every day, just leave it hanging. See you soon!
10/10 Excellent
Carol
24 Nov 2023
Carol
Stayed 5 nights in Nov 2023
Response from Jem-Customer Care on 15 Dec 2023
Thanks for choosing our hotel during your visit and for you nice score! See you soon!
A tidy and comfortable room equipped with everything I needed. The hotel's location was convenient and within walking distance of many attractions. The staff was friendly and helpful. Great breakfast too.
Michael
Stayed 1 night in Nov 2023
Response from Jem-Customer Care on 20 Nov 2023
Thank you for taking the time to share your comments. We do our utmost to ensure that our guests always have a pleasant experience with us and it is rewarding to receive your positive feedback. All of the team really do hope we may welcome you back in the future.
8/10 Good
Samirah
20 Nov 2023
Samirah
Stayed 2 nights in Nov 2023
Response from Jem-Customer Care on 22 Nov 2023
We appreciate your confidence in our services. See you soon!
Property is in a good location with lots of cafés and bars nearby. Felt safe walking around. Breakfast was OK. Only real complaint is no bins in the rooms so nowhere to put your rubbish.
David
Stayed 4 nights in Nov 2023
Response from Jem-Customer Care on 20 Nov 2023
We are happy to know that you have enjoyed our location for exploring the city and our breakfast service. Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.
Excellent location for walking to the Born, Gothic etc that is a 3min walk from Barceloneta metro stop for wider travelling. Hotel was clean, room was bigger than average for a couple with a small balcony overlooking the main road outside. We were able to check in at 12pm after waiting 30mins for the room, which was very much appreciated.
David
Stayed 3 nights in Nov 2023
Response from Jem-Customer Care on 17 Nov 2023
Thank you for taking the time to give your opinion about your stay. We are pleased you found our location convenient. It is a pleasure to read that our efforts have helped to tick all of your boxes. See you soon!
I really enjoyed my stay at the Park Hotel. It's close to the metro station and the train station is across the street. Also, the hotel is very close walking distance to the zoo and LaRambla neighborhood. I highly recommend staying here. I had a superior room with a large balcony that faced a main avenue. Even with the traffic on this major road, the noise was to a minimum.
Cheryl
Stayed 3 nights in Nov 2023
Response from Jem-Customer Care on 13 Nov 2023
Thank you for sharing your opinion of your stay with us. The satisfaction of our guests during their stay among us is very gratifying for our team. See you soon!
Great place to stay a bit outside of the touristy area but very walkable to most things, great restaurants near by, my wife and I loved it, if the weather was a bit hotter the pool looked amazing.
Devon
Response from Jem-Customer Care on 23 Oct 2023
We are happy to know that you have enjoyed our location for exploring the city and we hope to have the pleasure to welcome you back!
I had a great time and i was happy i chose this hotel, it is clean, quiet and nice ,the staff were very helpful and most importantly is its perfect location to the main train station , ciutadella park, lasRamblas and countless number of great restaurants and walking distance to the Marina as well, i had a great time
Hesham
Stayed 2 nights in Oct 2023
Response from Jem-Customer Care on 19 Oct 2023
We are indeed glad that our welcome was pleasant and that you had an enjoyable stay, with a convenient location and great smiling staff.
Stayed there in June 23 with my daughter and really enjoyed the place . Convenient , clean , friendly staff , good breakfast. Close to attractions
irina
Response from Jem-Customer Care on 14 Oct 2023
Thank you for sharing your opinion of your stay with us.We are pleased you had a good experience and are glad our convenient location helped you make the most of your time with us.
Beautiful hotel in the centre of Barcelona. Very close to restaurants, shops and sightseeing areas. The staff are exceptionally helpfully, nothing was too much hassel, (even ordering taxis at 3am for us). I would highly recommend this hotel, and if I get the opportunity to go back to Barcelona I will be staying here.
Carley
Stayed 2 nights in Oct 2023
Response from Jem-Customer Care on 14 Oct 2023
Thank you for sharing your opinion of your stay with us. The satisfaction of our guests during their stay among us is very gratifying for our team.
Thank you for sharing your opinion of your stay with us. The satisfaction of our guests during their stay among us is truly gratifying. See you soon!
8/10 Good
Robert
Travelled with partner
7 Oct 2023
Liked: Cleanliness, staff & service, amenities
Tiny room. So small, the bathroom door did not open past 45 degrees without bumping into the bed. Good thing my wife and I are both skinny. A heavy person could not get into the bathroom in room 227. Also, the glass door is coked so that it does not close all the way. Needs a simple adjustment to fix.
Robert
Stayed 4 nights in Oct 2023
Response from Jem-Customer Care on 8 Oct 2023
We appreciate your kind comments to improve. Of course.Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.
On arrival at the hotel reception was welcoming and always helpful. The room I had was very nice and quiet and cleaned every day. Without doubt when I go again that’s the hotel I would pick.
Stephen
Stayed 3 nights in Sep 2023
Response from Jem-Customer Care on 4 Oct 2023
We wish to extend our thanks for the feedback and for sharing the tips you liked the most about your visit! We hope to see you soon!
6/10 Okay
Stephanie
26 Sept 2023
Stephanie
Stayed 5 nights in Sep 2023
Response from Jem-Customer Care on 27 Sept 2023
We appreciate your confidence in our services and we hope to do it better next time.
We are glad to be part of the good memories from Barcelona. See you soon.
8/10 Good
Kevin
4 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Decent value
Staff was nice. Room a bit tight, and a weird odor in the room
Kevin
Stayed 3 nights in Aug 2023
Response from Jem-Customer Care on 4 Sept 2023
Thank you for taking the time to share your opinion about your stay. We are pleased you enjoyed our staff service, however, it seems that your room did not completely meet your expectations and for that we are sorry. Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.
The staff were great, and we loved the location - on a main road so it's easy and safe to get home at night, but with Born and its restaurants right behind.
It's a city centre hotel and the rooms are accordingly small, but comfortable and properly dark and quiet. We really enjoyed our stay and will be back!
Natalie
Stayed 6 nights in Aug 2023
Response from Jem-Customer Care on 31 Aug 2023
Thank you for taking the time to share your comments.We do our utmost to ensure that our guests always have a pleasant experience with us and it is rewarding to receive your positive feedback.All of the team really do hope we may welcome you back in the future.