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Reviews of Hilton Austin Airport

3.5 out of 5
Hilton Austin Airport
9515 Hotel Drive, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 536 out of 1003 reviews" "
Rating 8 - Good. 243 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024

10/10 Excellent

chris

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hilton Austin Airport on 21 May 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come back again soon.

10/10 Excellent

Michael, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but well maintained. Big rooms and friendly service.
Stayed 1 night in May 2024
Response from Hilton Austin Airport on 12 May 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are happy you enjoyed your stay and hope you come stay with us again soon.

8/10 Good

Thomas

Travelled with family
Liked: Property conditions & facilities
Interesting property. Former USAF Headquarters with lots of history.
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 9 May 2024
Thank you for your feed-back and for staying with us. We hope you enjoyed your stay and come back and stay with us again soon.

8/10 Good

David, Spartanburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from Hilton Austin Airport on 9 May 2024
Thank you for your feed-back and for staying with us. We hope you enjoyed your stay and come back and stay with us again soon.

10/10 Excellent

tawnya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked with my late flight and my late check out so could sleep more. Great staff and shuttle was awesome.
Stayed 1 night in May 2024
Response from Laura Garza on 6 May 2024
Thank you for staying with us.

8/10 Good

Gregg

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean and convenient to airport. Nice rooms. Bar staff not particularly friendly. Limited menu.
Stayed 1 night in May 2024
Response from Hilton Austin Airport on 5 May 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you some stay with us again in the future.

10/10 Excellent

Carole

Stayed 1 night in May 2024

4/10 Poor

Matteo

Business traveller
Disliked: Staff & service, property conditions & facilities
room facing inner courtyard is depressing; fix to their internet not working was providing the phone number of AT&T and 40 minute "conversation" with a technician in India; un bar of soap and a small shampoo bottle is befitting Motel 6 not a Hilton
Stayed 1 night in Mar 2023
Response from Hilton Austin Airport on 5 May 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We apologize for the issues you had during your stay and hope you stay with us again.

6/10 Okay

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
Old property
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 28 Apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We hope you enjoyed your stay and you come back and stay with us again in the future.

10/10 Excellent

John, Roper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hilton Austin Airport on 28 Apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

2/10 Terrible

Alfred

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 28 Apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are sorry your stay wasn't up to standard. We hope you give us another chance in the future.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 24 Apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

8/10 Good

Margaret

It was a short stay. Everything went well. Friendly staff.
Stayed 2 nights in Apr 2024
Response from Laura Garza on 23 Apr 2024
thank you for staying with us.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 22 Apr 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come stay with us again soon.

4/10 Poor

carmin

No wifi to much noise at hotel.
Stayed 2 nights in Apr 2024
Response from Laura Garza on 20 Apr 2024
I apologize for the inconvenient.

10/10 Excellent

Cody

Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 10 May 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come stay with us again soon.

6/10 Okay

Wendy, Charlotte

Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 9 May 2024
Thank you for your feed-back and for staying with us. We hope you enjoyed your stay and come back and stay with us again soon.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 16 Apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenient proximity to the airport and shuttle service make this location ideal for my needs.
Stayed 1 night in Apr 2024
Response from Laura Garza on 16 Apr 2024
Thank you for staying with us.

8/10 Good

Vinton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for overnighting. Wxcellent shuttle servicd gucen that i came in after midnight
Stayed 1 night in Apr 2024
Response from Laura Garza on 16 Apr 2024
Thank you for staying with us

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Everything was great - except the check-in process. We had a late flight, and it was nearly 1 a.m. when we arrived. There were four people already in line at the front desk, waiting for the lone employee to take care of each person. As we waited in line, three more guests arrived and joined the queue, as well as the crew from our flight who the desk clerk signed in while he was working with the first person in line. One employee to take care of everyone. When we finally got to the desk, I asked if it was always this busy, and he said, "Every night." ??!??!?! I guess since late-arriving guests have no choice but to wait, the hotel isn't losing business by under-staffing their front desk, but they should. It was almost 2 a.m. by the time we got to our room. Ridiculous.
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 15 Apr 2024
Thank you for your feed-back and for staying with us. We apologize for the delay you experienced during your check in. The information will be passed on and discussed to better serve our guests.

10/10 Excellent

Ruthie

Liked: Cleanliness, staff & service, property conditions & facilities
This property had everything we needed for a 6:00am flight out....dinner the night before was excellent...often unusual for a hotel chain restaurant. The shuttle was on time and close to the airport. The room was comfortable and had all the things.
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 12 Apr 2024
Thank you for your feed-back and for staying with us. We are happy that you enjoyed your stay and hope you come stay with us again soon.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 10 Apr 2024
Thank you for your feed-back and for staying with us. We hope you come back and stay with us again soon.

6/10 Okay

Sohrab

Travelled with family
Liked: Cleanliness, staff & service
Proximity to the airport and 24 hour shuttle service to and from the airport
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 10 Apr 2024
Thank you for your feed-back and for staying with us. We hope you come back and stay with us again soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great at check in
Stayed 1 night in Apr 2024
Response from Hilton Austin Airport on 10 Apr 2024
Thank you for your feed-back and for staying with us. We hope you come back and stay with us again soon.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very convenient to the airport. The room was nice and clean and had everything I needed. The staff was very helpful and courteous. The shuttle to the airport was very convenient.
Stayed 1 night in Apr 2024
Response from Laura Garza on 2 Apr 2024
Thank you for staying with us. We hope to see you again.

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
It was sufficient ..Restaurant needs work
Stayed 1 night in Mar 2024
Response from Hilton Austin Airport on 2 Apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We apologize for any issues you had with the restaurant. The information provided has been passed on to the restaurant manager and will be discussed.

10/10 Excellent

Zully

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Austin Airport on 2 Apr 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again in the future.

6/10 Okay

Raymond, Fort Irwin

Travelled with family, Travelled with partner
Disliked: Staff & service
Guest service staff rude and uncourteous.
Stayed 3 nights in Mar 2024
Response from Laura Garza on 31 Mar 2024
I'm sorry for the impolite and unprofessional behaviour of our workers.

10/10 Excellent

Todd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great late night stay with restaurant offering good food until 11 pm.
Stayed 1 night in Mar 2024
Response from Laura Garza on 31 Mar 2024
Thank you for much. We hope to see you again.

10/10 Excellent

Fahria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel for a great price.
Stayed 1 night in Mar 2024
Response from Hilton Austin Airport on 22 Mar 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and clean! Loved the indoor pool, hot-tub and free breakfast too!
Stayed 1 night in Jan 2024
Response from Hilton Austin Airport on 22 Mar 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

8/10 Good

Pedro

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good place for short stay
Stayed 1 night in Mar 2024
Response from Laura Garza on 19 Mar 2024
Thank you so much. We hope to see you again. Have a beautiful day.

10/10 Excellent

R.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean and convenient place to stay after a late night flight. They have a shuttle to and from the airport that runs 24/7. The driver who picked us up after our long delays at 3 am was so kind and energetic! Definitely recommend if you need to stay close to the airport.
Stayed 1 night in Mar 2024
Response from Hilton Austin Airport on 18 Mar 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come back again soon.

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was quiet, beds were comfortable. Pool was cold, no hot tub. No information given about the amenities or restaurant. Service at restaurant not great so we left and walked to a local fast food place nearby. Convenient shuttle to the airport.
Stayed 1 night in Mar 2024
Response from Hilton Austin Airport on 18 Mar 2024
Thank you for your feed-back and for staying with us. We apologize for the issues you experienced during your stay. We will definitely be addressing them with each department.

10/10 Excellent

alan fernando, everett

Thank you for all this years
Stayed 3 nights in Mar 2024
Response from Hilton Austin Airport on 18 Mar 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come back again soon.

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Hilton Austin Airport on 18 Mar 2024
Thank you for your feed-back and for staying with us. We are glad you enjoyed your stay and hope you come back again soon.

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff tried to enter room at 0830 to clean while i was just getting out the shower, breakfast buffet was $17. I flew in late so it was nice that they have 24/7 bus transport and didnt need to wait long to get to the hotel. There is a starbucks inside.
Stayed 1 night in Mar 2024
Response from Hilton Austin Airport on 15 Mar 2024
Thank you for your feedback and we apologize for housekeeping knocking on your door so early. We will definitely bring it to the attention of housekeeping management. Thank you for staying with us and hope you come back again soon.

10/10 Excellent

Daniel, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is very nice and shuttle to the airport is very convenient
Stayed 2 nights in Mar 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

4/10 Poor

John H

Business traveller
No alarm clock, nothing in bath to take meds or brush tee, telephone not working. Not an experienced traveler but these would seem to be all necessary items.
Stayed 2 nights in Feb 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
Thank you for your feedback. I would love to know what room you were in to fix the issues. We will work on the issues you had to be better. Apologies for your experience with us.

10/10 Excellent

Pamela, Fredericksburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, clean and quiet. Great front desk staff. Close to the airport and my favorite thing is I could park my vehicle while we are gone.
Stayed 1 night in Feb 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was large - shuttle service to and from the airport was great and on time. Restaurant had good food with reasonable pricing. We only stayed one night but it was a good experience.
Stayed 1 night in Feb 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
Thank you for your feedback, we will work on getting better to earn a 5/5 on your next visit to Austin!

10/10 Excellent

Elizabeth

Business traveller
The restaurant staff were not friendly and attentive.
Stayed 1 night in Feb 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

6/10 Okay

Neal

Stayed 1 night in Feb 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
Thank you for the score, we will work on getting better. Any feedback on what caused the 6/10 will help me know where to start. Thank you for letting us know.

10/10 Excellent

Brittany Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and very quiet for being next to the airport. I would definitely stay again.
Stayed 3 nights in Feb 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

6/10 Okay

Claudia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Convenient to airport, prompt shuttle pickup even late at night. Check in smooth. However, room was freezing, had no disposable cups, one tiny bar of soap for two people(no liquid soap either), limited sugar and creamers (2) for coffee, bed cover very thin and no additional blankets so we had to use dry towels on bed to get warm (yes, we turned the a/c up but it took hours for it to moderate). Our previous visit two weeks earlier was much better with all the amenities so we were really disappointed. This inconsistency means we will look somewhere else the next time we need an overnight stay in Austin.
Stayed 1 night in Feb 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
Thank you for your feedback. I understand that we were inconsistent, and we will work with the team to be better. Apologies for your stay last time.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sean Fitzgerald, GM on 11 Mar 2024
We appreciate your feedback and look forward to having you stay with us on your next visit to Austin!

10/10 Excellent

Yeondong

Stayed 1 night in Feb 2024
Response from Hilton Austin Airport on 22 Mar 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.

10/10 Excellent

Gulam

Stayed 1 night in Jan 2024
Response from Hilton Austin Airport on 22 Mar 2024
Thank you for your feed-back and for staying with us at the Hilton Austin Airport. We are glad you enjoyed your stay and hope you come stay with us again soon.