Dear Melissa, Thank you for being our guest. Our hotel's prime motto is providing clean accommodation. It is disappointing that a few expectations were not met while delivering the room. We regret that there were cleanliness issues and will discuss them with our housekeeping team to review and take action. However, it is nice to know our staff was attentive and resolved the problem to your satisfaction. Considering this a rare incident, please return. We look forward to your next stay and a better experience at our location. Sincerely,Hotel Management

Dear Sue, We appreciate the outstanding review and are delighted you loved your time here and always found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our team are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management

Dear Ana, Thank you so much for your outstanding review. We are glad that everything went well during your time at Extended Stay America and that you were pleased with the friendly staff and easy check-in. However, we are sorry for any discomfort and have noted your observation to share it with the concerned team. Thank you for including us in your travel plans, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Ferrien, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear ALEX, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast, so we apologize for any disappointment. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Koji, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, especially our clean rooms and location, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will return soon and allow us to provide you with a comfortable stay for which we are known. Sincerely,Hotel Management

Dear juan, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with our service and cleanliness. Our promise to our guests includes a commitment to providing a clean, fresh environment and exceptional service. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to review your stay with us. We are disappointed to hear about the service and cleanliness oversights you experienced, and we will address this immediately. Our staff's top priority is to provide a clean environment and outstanding hospitality for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management

Dear Erica, Thank you for your review. It is nice that our hotel met the expectations for a quite room and that you had a pleasant time. Please return, and we hope to provide you with another good stay.Sincerely,Hotel Management

Dear Kurt, Thank you for updating your review. We are delighted you found your room clean, comfortable, and spacious. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your remarks for our attentive team are always shared with joy. Thank you for choosing Extended Stay America for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Daniel, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Further, we are sorry that our front desk team was unable to resolve your concerns to your satisfaction. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience. Please return; we hope to serve you and your family members better on your future trips! Sincerely,Hotel Management

Dear Jeff, Thank you for selecting us. It is nice to know you had a pleasant time with us. Our primary motto is to keep all our guests happy and satisfied during their time with us. However, we are disappointed to know about your breakfast experience and will discuss with the team concerned to keep an eye on refilling the supplies. Please consider this an isolated incident and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Elizabeth, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks on the efficient and friendly staff and ask you to revisit us for another stay that feels like a home away from home at a convenient location.Sincerely,Hotel Management

Dear Micky, Thank you for reviewing your time with us. We regret the room condition was not up to our standard and for your disappointment with the issue in your suite's bathroom. We will address this with our housekeeping team to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Diane, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear DeMarcus, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Angelo, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and enjoyed the positive highlights. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies for the disappointment caused by the breakfast choices. Your remarks are noted and will be shared with the concerned individual for improvement, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Darwin, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. Considering our up-to-date rooms and hotels, we hope you choose to stay with us again when your travels bring you and your wife back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management

Dear Rudolph, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hotel Management

Dear Padma, Thank you for choosing to stay with us. We are sorry for the issues you had with our staff. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Marcy, Thank you for choosing to stay with us. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking the time to review your stay. We are glad that our proximity to major routes benefited your stay. We aim to provide comfort and excellent service to all our guests and would like to apologize if we fell short. We appreciate your feedback and look forward to hosting you again for a more satisfying experience.Sincerely,Hotel Management

Dear Dennise, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work and will be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management

Dear Gabriela, We apologize for the inconvenience caused by the oversight of food left in the fridge by a previous guest. Our housekeeping team strives to inspect and clean rooms between stays thoroughly, and we regret if this standard was not met during your visit. Your feedback is valuable, and we'll address this issue to ensure it doesn't recur. Please accept our apologies, and we hope to provide you with a more seamless experience in the future.Sincerely,Hotel Management

Dear Linda, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our team, and we hope the remainder of your stay made up for this and that you will choose to stay with us again.Sincerely,Hotel Management

Dear DUNA, Thank you for acknowledging the excellent service provided by our front desk personnel. However, we regret that the sheets were not as clean as they should have been and apologize for any discomfort this may have caused. We will take appropriate measures to address the matter and ensure our guests have a pleasant experience. We hope you will consider revisiting us in the future.Sincerely,Hotel Management

Dear Andrea, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay and were pleased with your clean, comfortable room before taking flight. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Araceli, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are glad that you were pleased with the clean room and our reasonable prices. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Leticia, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We are delighted to read that you had such a wonderful experience with us, from our clean accommodations to your interactions with our hospitable team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Your recommendation means a lot to us, and we look forward to welcoming you back.Sincerely,Hotel Management

Dear Jacky, Thank you for sharing your experience at Extended Stay America! We're glad to hear that check-in was easy and that you found the modern rooms spacious and well-designed. We appreciate your feedback regarding the amenities and will take it into consideration for future improvements. We hope to welcome you back for another comfortable stay.Sincerely,Hotel Management