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Reviews of Eden Hotel Amsterdam

4 out of 5
Eden Hotel Amsterdam
Amstel 144, Amsterdam

Reviews

8.6

Excellent

Rating 10 - Excellent. 367 out of 662 reviews" "
Rating 8 - Good. 173 out of 662 reviews" "
Rating 6 - Okay. 73 out of 662 reviews" "
Rating 4 - Poor. 34 out of 662 reviews" "
Rating 2 - Terrible. 15 out of 662 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Ligia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price of the property is a rip off. My hotel room was very worn out, small, old, and smelly. It was nothing similar to the higher scale pictures advertised in Expedia. When i complained to the front desk they told me that all the rooms with canal view are old. It was very disappointing as i paid an expensive price for the room. It felt i was in a hostel. Be aware that you have the option to have a renovated room but it wont have a canal view. The staff was very polite. I won't be going back to that hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

DIANE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel is in a very good location, all staff we saw were very friendly. On the downside we were a bit dissappointed that during the three nights we stayed we had no house keeping in the room, there were peanuts under the chair from previous guests, no daily towel change, no clean cups or replenishing of supplies for the coffee machine and the window wouldn't shut properly. Given the price we expected a bit more. All said it was a comfortable stay.
Stayed 3 nights in Apr 2024
Response from Rob Hemmes General Manager on 23 Apr 2024
Dear Diane,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them. We do apologize for the inconvenience you had with the cleanliness in your room during your stay. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Sincerely,Rob HemmesGeneral Manager

8/10 Good

lauren

Liked: Cleanliness, staff & service, amenities
It’s a little tired. The rooms and hallways need some work.
Stayed 2 nights in Apr 2024
Response from Psi on 22 Apr 2024
Dear Lauren,Thank you for taking the time to share you feedback. We are so glad you enjoyed the most of your stay with us. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rob Hemmes - General Manager on 20 Apr 2024
Dear Colin,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

susan

Travelled with group
Liked: Amenities
Beautiful hotel. Well located. Jousef the manager helped us and provided excellent service!
Stayed 2 nights in Apr 2024
Response from Rob Hemmes General Manager on 17 Apr 2024
Dear Susan,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I appreciate you enjoying our prime location. Also, I will definitely pass on the compliments to our colleague, he will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff with comfortable rooms and a good central location.
Stayed 7 nights in Apr 2024
Response from Rob Hemmes General Manager on 16 Apr 2024
Dear Michael,We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam and that could enjoy our comfortable beds. Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities in room , excellent breakfast, courteous staff....only complaint was bathroom was ridiculously small ..could hardly bend over washbasin or sit on loo!! ..there should be a warning for tall guys!!
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We're thrilled that you enjoyed our facilities and the breakfast. We are also delighted to read the positive comment about our staff. However, we are sorry to hear that you were disappointed about the size of the bathroom. We value all your feedback and hope that you will allow us the pleasure to provide you with an improved experience in the future.Warm regards,Rob Hemmes

10/10 Excellent

Vladislav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Guest,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We are thrilled to hear that you enjoyed your stay and the cleanliness of the hotel. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob Hemmes

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with the nicest, most accommodating staff. On the main floor you'll find a bar, convenience store, and pool table. Room was great and quiet. Only con is the door to the restroom which isn't flush. Also the restroom was small. Didn't really overshadow the awesomeness of the hotel overall. I would stay there again. 10/10.
Stayed 7 nights in Mar 2024
Response from Rob Hemmes - General Manager on 10 Apr 2024
Dear Kathleen,Thank you for your positive review! I'm delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. However, I'm sorry to hear that the door and the space in the restroom did not meet your expectations. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Best regards,Rob HemmesGeneral Manager

10/10 Excellent

vanilla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for transportion, restaurants and late night food. Highend shopping in walking distance as well as Redlight district. I'm a walker so the place was perfect for me.
Stayed 2 nights in Apr 2024
Response from Rob Hemmes - General Manager on 22 Apr 2024
Dear Vanilla,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Catherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL, EXCELLENT LOCATION - Our group of 8 (all from Canada) stayed at this hotel for two nights prior to our river cruise; we couldn’t have asked for anything better! Our rooms overlooked the Amstel Canal! The hotel is walking distance to everything (coffee, food, shopping)! Everything (literally) was at the hotel’s doorstep! Plus, the staff were great! We all (all 8 of us!) loved the Eden - I’d highly recommend it!
Stayed 1 night in Apr 2024
Response from Rob Hemmes on 9 Apr 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Darlinda Jean

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in a great location with beautiful canal views! The staff was always friendly and helpful to guide us with transportation in the right direction. The hotel is perfect to reach any location of Amsterdam quickly.
Stayed 6 nights in Mar 2024
Response from Rob Hemmes on 9 Apr 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like supporting "Boutique" type properties rather than large chains. The Eden delivered everything as promised. Friendly, informative and helpful staff, very good location in terms of shopping, transport, and restaurants.
Stayed 2 nights in Apr 2024
Response from Rob Hemmes on 5 Apr 2024
Dear Brian,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Chester

Stayed 2 nights in Mar 2024
Response from Rob Hemmes General Manager on 25 Apr 2024
Dear Chester,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Sahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms very comfortable and most importantly is the way the handle any issues that you might have with your room. Joseph at the reception is very professional and helpful. The breakfast was amazing and he offered it to us to compensate the issue we had with the sink which he managed to sort out very quickly. All and all highly recommended hotel.
Stayed 4 nights in Mar 2024
Response from Rob Hemmes on 3 Apr 2024
Dear Sarah,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Good

Alison

Liked: Staff & service, property conditions & facilities
Not even coffee and milk in the room Room was cold Shower glass was full of finger prints !!
Stayed 2 nights in Mar 2024
Response from Rob Hemmes on 2 Apr 2024
Dear Alison,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the room size and facilities. Regarding the cleanliness concerns you mentioned, rest assured that we have addressed this with our housekeeping staff to prevent any recurrence. Maintaining impeccable hygiene standards is a priority for us, and we are committed to rectifying any shortcomings.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Excellent

Evonne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all thoroughly enjoyed our stay at the Eden. The staff was very accommodating and polite. It was convenient as there was store and a café in the hotel. The location was ideal, right in Rembrandt Square, walkable to so many places I would recommend this to anyone that’s going to visit Amsterdam.
Stayed 4 nights in Mar 2024
Response from Rob Hemmes on 1 Apr 2024
Dear Evonne,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

keval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay at the Eden for the Easter weekend. As we arrived to the hotel (which is easily accessible to the main square and attractions), we were welcomed by the lovely reception staff. We also kindly spoke to the hotel public relations staff who upgraded our room as we didn't have a view. It was a perfect touch to our lovely stay! See you soon x
Stayed 3 nights in Mar 2024
Response from Rob Hemmes on 1 Apr 2024
Dear Keval,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Good

Guy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located, friendly staff and eager to help. Rooms are fine, clean with very comfortable beds (in the newly refurbished wing). Bathroom is practical but not enough light, and towels need renewing, ours were very worn. Will return.
Stayed 3 nights in Mar 2024
Response from Rob Hemmes on 1 Apr 2024
Dear Guy,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay and apologies for the little inconvenience with the towels: we wished you reported this during your stay, our staff would have solve this on the spot. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and wonderful room overlooking the canal,.
Stayed 1 night in Mar 2024
Response from Rob Hemmes General Manager on 29 Mar 2024
Dear Mary Ann,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam with canal view was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager

8/10 Good

Scott

Travelled with family
Liked: Amenities
This was a convenient place to stay and the rooms were clean. When I hopped in the shower, the body wash dispenser had not been topped up. It was empty, as was the toilet paper dispenser - a magical combination. Also, cleaning staff never cleaned the room between days, so we had to rinse out the coffee cups for re-use. The room was a nice size and staff at the front desk were friendly and helpful. The beds were very comfortable as well. Their cleaners need to be more attentive to topping up supplies.
Stayed 2 nights in Mar 2024
Response from Rob Hemmes on 28 Mar 2024
Dear Scott,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We truly value your feedback as it helps us continuously improve our services.I want to extend my sincerest apologies for any inconvenience experienced during your recent stay with us with room amenities and cleanliness. We take this opportunity to clarify that our hotel on-demand cleaning service policy. Our Company is highly committed to environmental sustainability, and strives to minimize our impact on the environment. By offering an on-demand service, we are able to reduce unnecessary energy consumption and waste associated with daily cleaning of rooms This information is duly provided in two different moments, for easy access to this service.Additionally, we understand the importance of privacy and ensuring that our guests have a comfortable and undisturbed stay. By providing cleaning service on-demand, we aim to respect our guests' privacy and offer a more personalized experience, allowing you to enjoy your time with us without any disruptions.We appreciate your understanding and cooperation in this matter. We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Rob Hemmes on 28 Mar 2024
Dear Yelena,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Amanda

Stayed 3 nights in Mar 2024
Response from Rob Hemmes on 9 Apr 2024
Dear Amanda,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Kelly

Liked: Staff & service, property conditions & facilities
Would definitely stay here again. The room had significant charm but was relatively modern. Views and location were fantastic. I'm not sure about cleanliness, I was there 4 days, so moved the desk slightly for my own convenience, only to discover that things behind it were not so clean ...
Stayed 4 nights in Mar 2024
Response from Rob Hemmes General Manager on 16 Mar 2024
Dear Kelly,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We're especially thrilled that you enjoyed our prime location and the views. We are delighted to hear that you had a great stay with us.We value your comments regarding the cleanliness of the room. We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,

4/10 Poor

Madeleine

Stayed 2 nights in Mar 2024
Response from Rob Hemmes on 14 Mar 2024
Dear Madeleine,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us.Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious .
Stayed 1 night in Feb 2024
Response from Rob Hemmes on 27 Feb 2024
Dear Andrea,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Good

Tay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Room was super clean and looked better in person.
Stayed 2 nights in Feb 2024
Response from Rob Hemmes General Manager on 25 Feb 2024
Dear Tay,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. Hotel close to amenities. Staff friendly and helpful. Hotel had great facilities. Would definitely stay there again
Stayed 3 nights in Feb 2024
Response from Rob Hemmes General Manager on 25 Feb 2024
Dear Jennifer,Thank you for staying with us. We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Natasha

Stayed 2 nights in Feb 2024
Response from Rob Hemmes on 21 Mar 2024
Dear Natasha,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rob Hemmes on 21 Feb 2024
Dear Rachel,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, clean room and staff are very friendly.
Stayed 3 nights in Feb 2024
Response from Rob Hemmes on 19 Feb 2024
Dear Rhiannon,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Rob Hemmes on 18 Feb 2024
Dear Erin,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Donabele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel. Staff members are very helpful and nice. The hotel is convenient to point of interests. Highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Rob Hemmes on 18 Feb 2024
Dear Donabele,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

6/10 Okay

Johanna

Stayed 1 night in Feb 2024
Response from Rob Hemmes on 18 Feb 2024
Dear Johanna,Thank you so much for taking the time to share your experience at our hotel. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future to give you our outstanding service.Warm regards,Rob HemmesGeneral MGR

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rob Hemmes on 18 Feb 2024
Dear Ellie ,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Feb 2024
Response from Rob Hemmes General Manager on 15 Feb 2024
Dear Dora,Thank you for staying with us. We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, perfect location!!
Stayed 3 nights in Feb 2024
Response from Rob Hemmes on 13 Feb 2024
Dear Alison,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Nicolas, Twickenham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rob Hemmes on 13 Feb 2024
Dear Nicolas,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly staff and the downstairs reception and bar was stunning. Area is fantasy and literally five minutes from Rembrandt Square, where you have the choice of many bars, clubs and restaurants, and also only 25 minutes from Amsterdam Central Station (if walking). Located where everything is within walking distance
Stayed 3 nights in Feb 2024
Response from Rob Hemmes on 12 Feb 2024
Dear Thomas,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Feb 2024
Response from Rob Hemmes on 8 Feb 2024
Gentile Federico,La ringraziamo molto per aver trovato il tempo di condividere la Sua esperienza nel nostro hotel. Siamo lieti che abbia apprezzato il suo soggiorno. Il nostro obiettivo è quello di creare un ambiente rilassante e confortevole per tutti i nostri ospiti e siamo lieti di esserci riusciti durante la sua visita.Il suo feedback è prezioso per noi e le siamo grati per il suo sostegno. Ci auguriamo di poterla riabbracciare in un futuro non lontano.Cordiali saluti,Rob HemmesDirettore generale

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best single room i ever started in. Very modern, clean and light. And with a bath tab. Location is superb — just off Rembrandt square. The hotel's got two entrances to both canal side and street. There's a mini market, bar and pool table on site. Really can't fault anything. Will be happy to stay here again (either alone or with a partner).
Stayed 3 nights in Jan 2024
Response from Rob Hemmes on 29 Jan 2024
Dear Alex,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

6/10 Okay

Ranen

Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Rob Hemmes on 29 Jan 2024
Dear Alex,Thank you so much for taking the time to share your experience at our hotel. Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault it
Very nice. Upgraded from a single room to a double, and the staff were great. Very comfortable bed and ideal location.
Stayed 1 night in Jan 2024
Response from Rob Hemmes on 25 Jan 2024
Dear Adrian,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok. The single room was tiny and the decor a little on the garish side for me. But the bed was super comfortable, shower was decent and they had added lots of amenities (coffee machine with pods and chocolate bars and water etc) which I thought were a nice touch. I would happily stay here again.
Stayed 2 nights in Jan 2024
Response from Rob Hemmes General Manager on 21 Jan 2024
Dear Alan,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the room space. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Sincerely,Rob HemmesGeneral Manager

10/10 Excellent

Leon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rob Hemmes on 17 Jan 2024
Dear Leon,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

6/10 Okay

Jessica, Colonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Rob Hemmes on 17 Jan 2024
Dear Jessica,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for My husbands 40th
Excellent stay at the Eden Hotel from start to finish arrived on Wednesday evening check in was quick and easy Room was a good size excellent decor, bed was comfortable and slept well. There was a great selection at breakfast and tasted great, was close by to everything we needed
Stayed 2 nights in Jan 2024
Response from Rob Hemmes on 14 Jan 2024
Dear Jaqueline,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rob Hemmes on 15 Jan 2024
Dear Steven,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2023
Response from Rob Hemmes on 15 Jan 2024
Dear Lisa,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Excellent

Amy

Travelled with group
The best stay ever.
Unreal hotel with amazing staff! A lady called Anna checked us in who was really informative and the hotel wa sin THE BEAT location! Couldn’t have asked for a better stay. The hotel bar was great. Shops was great and fully stocked with good snacks. And the hire room was just beautiful!
Stayed 2 nights in Jan 2024
Response from Rob Hemmes on 12 Jan 2024
Dear Amy,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager