Disappointing and I’m sorry I’ve had to do a poor review.
The rooms are not properly cleaned and maintained. Our party had two rooms…the one room was absolutely filthy (and this was supposed to have been a clean room after we were initially allocated to a dirtier room) and had to be deep cleaned while we were there… stained carpets, no toiletries, filthy bath and toilet and layers of dust on fixtures and fittings. . The other room was also dirty…floors were dusty and hadn’t been mopped in ages. No consistency in standards, toiletries provided, refreshments in rooms or cleaning etc. Bathrooms were not cleaned, and you could tell the tiles were dirty as there were hairs from previous guests. 😏 Daily housecleaning was substandard. Dingy towels☹️.
The toilet seat in one room was reported missing but not replaced 😐.
Food…concerning. The restaurant is quite busy and many dishes are luke warm and standing open instead of being piping hot. A few members of our party were quite ill after one particularly busy dinner seating. Drinks - both fruit juices and branded fizzy drinks were watered down and not what they purported to be.
Frontline staff seemed pleasant but tentative.
FIRE HAZARDS 🔥🔥🔥- concerning that there were no evacuation instructions or signposting in any of the rooms. Fire doors were always propped open!
On a positive… the pool, sauna and steam rooms were good 👍.
Perhaps the hotel could benefit from tighter quality controls and managerial systems…🤔