Private kitchen

Reviews of Stay APT Suites Alexandria-Fort Belvoir

2.5 out of 5
Stay APT Suites Alexandria-Fort Belvoir
8849 Richmond Highway, Alexandria, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 237 out of 333 reviews" "
Rating 8 - Good. 63 out of 333 reviews" "
Rating 6 - Okay. 18 out of 333 reviews" "
Rating 4 - Poor. 8 out of 333 reviews" "
Rating 2 - Terrible. 7 out of 333 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Silverna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great inner court. Very comfortable rooms.
Stayed 1 night in Apr 2024
Response from JW on 13 May 2024
Thank you Silverna for your feedback. We look forward to welcoming you back on your next visit.

8/10 Good

LaShawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would Stay Again
Stayed 4 nights in Apr 2024
Response from JW on 7 May 2024
Thank you LaShawn for your feedback. We hope to see you again soon.

10/10 Excellent

Natasha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great apartment, big space, great bedroom and living room. The bathtub was not the best and needed some updating but at least the bathroom was modern enough. Would recommend.
Stayed 3 nights in Mar 2024
Response from JW on 30 Apr 2024
Thank you Natasha for choosing to stay with us during visit to the Alexandria area. We appreciate your feedback and hope to see you next tome you're in the area.

10/10 Excellent

Abby

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet with the convenience of a kitchen so you dont have to eat out every meal.
Stayed 2 nights in Apr 2024
Response from JW on 30 Apr 2024
Thank you Abby for taking the time to provide us with your feedback. We are pleased to know you enjoyed your stay and can't wait to see you next time you visit the Fort Belvoir-Alexandria area.

4/10 Poor

Karen

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We would not recommend this place -The couch was warn, stained, uncomfortable and looked dirty, we were happy we had a sheet to cover it with - the bedside light didn’t work, the bed was uncomfortable - in the ‘kitchen’: there were no pans, (we were able to get a pan and fry pan asking at the front desk) also no sponge at the sink, and the microwave only turned on when you used the popcorn setting, -the ice maker was turned off and took overnight to make ice, (we asked at the desk there was no other ice available) - the kitchen faucet was unattached at the base and swiveled around - the bathroom sink had only a trickle of warmish water after running for awhile - the toilet also seemed to be unattached at the base On the plus side- the shower worked and the location was convenient for visiting Mount Vernon.
Stayed 2 nights in Apr 2024
Response from JW on 6 May 2024
Thank you Karen for taking the time to share your feedback with us. We are truly sorry to hear about the issues you experienced during your stay. Your comments are valuable to us, and we will address each of the concerns you raised to ensure a better experience for our future guests. We apologize for the condition furniture and will work on improving these aspects immediately. Additionally, we will address the lack of amenities to prevent similar occurrences in the future. We are glad to hear that you found the location convenient for visiting Mount Vernon. We hope to have the opportunity to welcome you back for a much-improved stay. Thank you for your review.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean!!! Front desk property manager was very friendly. Great experience!
Stayed 2 nights in Apr 2024
Response from JW on 7 May 2024
Thank you Jesse for your review and for choosing to stay with us. We're delighted to hear that you had an overall great experience. We look forward to welcoming you back the next time you're in the area.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying here when we visit with our son/grandchildren. Clean. Friendly staff and professional. Area is nice. Parking is easy
Stayed 7 nights in Mar 2024
Response from JW on 30 Apr 2024
It's always a pleasure having you and your family stay with us. We appreciate your feedback and hope to see you all soon!

10/10 Excellent

Tereza

Travelled with family
Liked: Amenities
Excelent choise. StayApt is my first option if they have accomodation in area where I’m travelling.
Stayed 9 nights in Mar 2024
Response from JW on 21 Apr 2024
Thank you Tereza for providing us with feedback from your recent stay with us. We are pleased to know you enjoyed your stay and excited to welcome you back whenever your travels bring you to the Alexandria- Ft. Belvoir area.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Huge rooms in great condition
Stayed 1 night in Mar 2024
Response from Dir of Ops on 10 Mar 2024
So pleased you loved our property! Hope to see you again soon!

8/10 Good

Shaitan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean but neighbor upstairs was so noisy and some residents had kids that were loud and screaming. Also property changed my double bed reservation for a single and I had my male cousin with me so he had to sleep on pull out couch I thought maybe I would have gotten a discount. It was my third stay I would definitely go back though.
Stayed 3 nights in Feb 2024
Response from JW on 18 Feb 2024
Please accept our most sincere apologies for any inconvenience during your stay. We appreciate your feedback and look forward to your next visit with us.

10/10 Excellent

Mary Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
The room was very spacious and comfortable.
Stayed 3 nights in Jan 2024
Response from JW on 8 Feb 2024
Thankyou Mary for taking the time to provide us with feedback . We are pleased you enjoyed your stay and hope to see you next time you're in the Alexandria-Fort Belvoir area.

10/10 Excellent

Jason, Alexandria

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JW on 8 Feb 2024
Thank you for your feedback.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice roomy place. Great value
Stayed 2 nights in Dec 2023
Response from J.W. on 7 Jan 2024
Thank you for providing us with your positive feedback.

2/10 Terrible

Marvin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
No daily housekeeping, no soaps, rooms smells really bad,issue with the light window, no refresh towels ,honestly i will never recommend this place,so far the worse hotel ever
Stayed 7 nights in Nov 2023
Response from Director of Operations on 8 Dec 2023
Hi Marvin, thank you for taking the time to write your review. We appreciate the time you have taken to provide us with this valuable feedback. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. After you declined the room relocation, we thought you were satisfied with the actions made by our team to eliminate the odor in your room and to minimize any light shining through the bedroom window. As previously explained through email and in person, housekeeping services are provided every seven days, fresh linen and towels are available to our guests upon request. Per your request, services were provided twice during your short stay with us, including fresh towels. We apologies for any misunderstanding and thank you for choosing our property during your stay in the Alexandria-Fort Belvoir.

8/10 Good

Harry

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from JW on 4 Dec 2023
Thank you for your feedback Harry. We hope to see you next time you visit the Alexandria-Fort Belvoir area.

10/10 Excellent

Emil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the nations capital and mount Vernon.
Stayed 1 night in Nov 2023
Response from JW on 30 Nov 2023
Thank you Emil for your feedback. We hope to see you next time you're in the Alexandria-Fort Belvoir area.

10/10 Excellent

Liz

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, yet close to major roads. Great staff. Pristine facilities.
Stayed 7 nights in Nov 2023
Response from JW on 30 Nov 2023
Thank you Liz for your feedback. We hope to see you next time you're in the Alexandria-Fort Belvoir area.

6/10 Okay

Amber

Travelled with family and small children
It was ok but the suite was not well stocked with kitchen supplies. It was noisy at night because of the proximity to a major intersection. The thermostat didn't work.
Stayed 3 nights in Nov 2023
Response from J.W. on 24 Nov 2023
Dear Amber,We appreciate you taking the time to provide us with feedback. We apologizes that your stay did not meet your expectations and we will take steps to address this issue. Please note that a member of our team is available around the clock for assistance.

4/10 Poor

Kamil

Stayed 2 nights in Nov 2023
Response from JW on 5 Dec 2023
Thank you for taking the time to provide us with feedback from your recent stay.

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JW on 13 Nov 2023
Thank you Denise for the positive review!

8/10 Good

Lacey

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JW on 13 Nov 2023
Thank you Lacey for the positive review!

8/10 Good

Candis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
StayApt are super convenient for an affordable price! The only thing I would change if I could, is that there was no happy medium when it came to the temp inside the place. It was either too hot and needed the air/fan or too cold and needed the heat to knock the chill off, it was never just pleasant. Also the internet could use a bit of a boost, it was difficult to stay connected and we couldn’t use our devices properly. Lastly the phone service we got there sucked badly, so glad we didn’t have an emergency not sure if my phone would’ve had enough service to make the call. Overall though pretty good stay and the staff was friendly!
Stayed 28 nights in Oct 2023
Response from JW on 31 Oct 2023
Thank you for taking the time to provide feedback from your recent stay. We are pleased to know you enjoyed your stay with us. However, we apologize for the inconvenience you experienced during your stay due to the heating/air and internet service. At StayApt Suites, our suites are designed to make home feel a little less far away. Each suite is equipped with its own HVAC system, giving you full control of its settings. Our team is always in place to assist with any issues you may experience during your stay, as well as around-the-clock assistance available from our technical support team. We appreciate your feedback and look forward to seeing you next time you’re in the Alexandria – Fort Belvoir area.

10/10 Excellent

Kayla

Stayed 3 nights in Oct 2023
Response from JW on 31 Oct 2023
Thank you Kayla for the feedback!

10/10 Excellent

Andrei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location (close to DC), good value, I would definitely stay here again.
Response from JW on 2 Nov 2023
Dear Andrei, Thank you for your review and for choosing our hotel . We I'm happy that you enjoyed your stay and hope to be you choice of accommodations next time you're in the area.

8/10 Good

Ivena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean, looks new, but as soon as we got in there was a lingering smell of weed. So we called the front office and unfortunately no other room available, she came to spray and clean again, and the smell was gone. All the other 2 rooms my friends booked were fine. We love that there is a living room and kitchen with full size fridge. Check in/out was fast. Some guests had bbq party every night downstairs, but that didnt bother us. Overall it was a great stay.
Stayed 2 nights in Oct 2023
Response from JW on 2 Nov 2023
Thank you Ivena for taking the time to revie our property. We apologies for the inconvenience caused by the unpleasant odor in your room and appreciate you patience and understanding. We are pleased you enjoyed your stay with us. Hope to see you all next time you're in the area/

10/10 Excellent

Anchinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home like looking! Vast space!
Stayed 1 night in Oct 2023
Response from JW on 2 Nov 2023
Thank you Anchinesh for your review and for choosing our hotel. We're happy you enjoyed you stay and look forward to having you again.

8/10 Good

Anchinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the vast room, the kitchen cabinet, the stove, everything, It feels like home!
Stayed 1 night in Oct 2023
Response from JW on 2 Nov 2023
Thank you Anchinesh for your review and for choosing our hotel. We're happy you enjoyed you stay and look forward to having you again.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice I enjoyed stay at this apartment like property. And price was good also
Stayed 1 night in Oct 2023
Response from JW on 2 Nov 2023
Thank you Lisa for taking the time to provide us with your feedback. We are pleased to know you enjoyed your stay and hope to see you next time you're in the Alexandria - Fort Belvoir area.

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean place for a family to stay. My kids really enjoyed the courtyard.
Stayed 7 nights in Oct 2023
Response from JW on 2 Nov 2023
Thank you Adam for your feedback. We appreciate you taking the time to provide us with your review and hope to see you next time you all are in the area.

8/10 Good

Fatima

Stayed 3 nights in Sep 2023
Response from GM on 4 Oct 2023
Thank you for staying with us! Return soon!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room!
Everything was great! Room was fantastic! The only complaint I have is the noice from the room above. I could hear everything 😞
Stayed 1 night in Sep 2023
Response from GM on 4 Oct 2023
Thank you for your feedback!

10/10 Excellent

Kristine C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have and will continue to have the APT Suites be our go to for our bimonthly travel. Excellent customer service fabulous rooms and wonderful hang out area!! Thank you so much for always making our stay so enjoyable !
Stayed 2 nights in Sep 2023
Response from stayAPT on 21 Sept 2023
We are so pleased you are a regulars! The highest compliment a property can get!

8/10 Good

Salwa

Liked: Cleanliness, property conditions & facilities
Stayed 28 nights in Aug 2023
Response from Director of Operations on 19 Sept 2023
Thank you for staying with us!

10/10 Excellent

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, incredibly clean and spacious room, great amenities in a quiet and safe location
Stayed 1 night in Sep 2023
Response from John on 13 Sept 2023
Thank you for the great review Susan! We take great pride in our cleanliness! I will be sue to share with our staff and we hope you can join us again in the near future!

10/10 Excellent

Kristine C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to this area twice a month and love staying at this hotel. We love the area, the cleanliness and the staff is always inviting and kind. We love the size and configuration of the rooms and its convenient location.
Stayed 2 nights in Sep 2023
Response from Director of Operations on 8 Sept 2023
Thank you for your feedback! I love sharing guest comments as it relates to cleanliness with our staff. We hope you will join us again soon!

6/10 Okay

Charles, Alexandria

Liked: Cleanliness, property conditions & facilities
My texts and voicemail went unanswered. It literally takes a few seconds to reply to a text message or voicemail. Also, I could smell smoke in room even though it is a non-smoking facility. While they were responsive in replacing the body wash, they never came to replace the burned out light bulb during my stay.
Stayed 2 nights in Aug 2023
Response from General Manager on 2 Sept 2023
Good day Charles, We apologize if your voicemail or text went unanswered as this is never the intention to do that. We do not have a voicemail from you, you may have mention the light there as we also could not find record of that request and may have missed that text. I am glad we were able to get that body wash replenished for you. We appreciate you sharing.

10/10 Excellent

Jason, Alexandria

Travelled with family, Business traveller, Travelled with pets
Liked: Amenities
Rooms are great and spacious for a longer stay
Stayed 14 nights in Jul 2023
Response from General Manager on 24 Aug 2023
Thanks so much for not forgetting us! It’s so nice to see our guests reach back out to us and give feedback on their visit! We are so happy we could accommodate in and make such an impression. I will share this feedback with my all-star team here at StayAPT. Please come again :-)

8/10 Good

tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Thank you for taking your time out to send us your feedback. Please cone again!

10/10 Excellent

Kristine C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our new Go-to for staying when visiting families. We cannot say enough about the young ladies who keep this place running in tip top shape. Great staff and great place. Thank you again for a great stay.
Stayed 3 nights in Aug 2023
Response from General Manager on 22 Aug 2023
How wonderful to know you have enjoyed your stay with us Kristine. We pride ourselves of creating a cozy and clean environment with strong management which allows our guest to have an enjoyable experience they can rely on. We can't wait to see you again!

8/10 Good

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute and clean.
Stayed 6 nights in Aug 2023
Response from Resident Manager on 15 Aug 2023
Ho nice! Thank you and please come again :)

2/10 Terrible

Reggie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sevice is good but bed sheet are smelly, not enough towel to give extra and some hidden charges than i dont know they keep swiping card making it look like the machine not working be aware.
Stayed 5 nights in Aug 2023
Response from Resident Manager on 15 Aug 2023
Hello and thank you for reaching out to us with your feedback. All fees are listed on you confirmations as well as mentioned on arrival to every guest! We also appreciate you bringing to our attention the blanket smell and we have shared you concern with the team. We would like you to know that the office is here for any concerns while you on property with us so we may be able to look into it accordingly.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!!
1st off the staff. John was quick to respond when I arrived and answered all of my questions. He got us situated with our room fast. Most welcoming after a long drive. The room was incredible. Clean and just like the photos in the advertisement. I will definitely be staying more often.
Stayed 1 night in Aug 2023
Response from Resident General Manager on 9 Aug 2023
Wow thanks so much for not forgetting us! It’s so nice to see our guests reach back out to us and give feedback on their visit! We are glad you enjoyed your stay and the service. Please come again :-)

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the stay
Very nice set up. Very clean.
Stayed 2 nights in Aug 2023
Response from Resident General Manager on 9 Aug 2023
Hi there!I'm so happy to see you enjoyed your stay with us! We can’t wait to see you again :-)

10/10 Excellent

Emil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Resident General Manager on 9 Aug 2023
Thank you, please come again!

10/10 Excellent

Emil

Stayed 1 night in Aug 2023
Response from Resident General Manager on 9 Aug 2023
Thank you and please come again!

10/10 Excellent

Ashley

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Jul 2023
Response from Resident General Manager on 9 Aug 2023
Thank you so much and please come again!

10/10 Excellent

Tinghsien

Travelled with family
Liked: Cleanliness, amenities
A great place for long stay
Stayed 7 nights in Jul 2023
Response from Latonya mcleod on 31 Jul 2023
We Thank you for your feedback. Please come again!

8/10 Good

Rio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great property in an ok neighborhood. They only clean once a week and we were with a family and needed it cleaned . It would be ok if they atleast had a broom and dust pan in and I could clean it myself but there was nothing available and it’s hard to find someone who works there. Otherwise great
Stayed 4 nights in Jul 2023
Response from General Manager on 21 Jul 2023
Thanks so much for not forgetting us! It’s so nice to see our guests reach back out to us and give feedback on their visit! We are happy to accommodate you with a broom for cleaning upon request however yes, that is not a standard. I will share this feedback with my team! Please come again :-)

10/10 Excellent

Matt

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised the Facility was very nice. Only issue was sharing the washing machines with so many people it was difficult to get in to use them.
Stayed 4 nights in Jul 2023
Response from General Manager on 21 Jul 2023
Hi there!I'm so happy to hear you enjoyed your stay with us! We can’t wait to see you again :-)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel…
The suite was nice and basically clean. The gray comforter had a dark stain on it, which was a turn off. It was like a blotch of something possibly ink or dried blood. The sheets and everything else were clean. I did not like that there was not a clock anywhere in the suite, other than on the microwave. This was unusual, as most hotels have alarm clocks or something. I did not like that the only trash cans were in the bathroom and under the sink in the kitchen. There was not a trash can in the bedroom or living room area. I ended up using plastic bags from the store as trash bags, because both trash cans filled quickly, and no one came to empty. One light fixture over the bed was not working. The premises were quiet and unlike the traditional hotel. If you arrive after hours, your key is placed is a lock box. You will get an email that explains how to access. There is no lobby or anyplace to purchase snacks or any other items you may need. I’ve stayed in other suite hotels that did have a lobby with 24 hour front desk staff and traditional amenities. There are no close restaurants or stores, within walking distance. So, prepare for that! There are no indoor rooms; all rooms face the open courtyard. Overall, the suite was clean when I arrived. The premises/ rooms are very modern and comfortable and are very nice; I enjoyed my stay. I do recommend; however, remember this is not a traditional hotel set up.
Stayed 5 nights in Jun 2023
Response from General Manager on 23 Jul 2023
Thank you for providing your feedback. I must say, we and reviewing these topics for the first time. We would have liked the opportunity to speak with you while here. There is much here, some of which are standard for the property and we would have loved to discuss these with you. Also anytime there is a dark spot we would like to be notified in hopes to catch and remove. Please feel free to reach out and we can assist with any issue we can. We also may be able to point out some things you are not seeing inside the suite. Thank you for sharing.