We arrived late were shattered &hungry, the staff on finding out we wanted to eat quickly got the essential info and took us to the to the dinning area as it was closing soon then while we were relaxing with a drink brought the last registration stuff for me to sign. The staff were great, on the second day we asked to change rooms to the second floor and the staff where super helpfull and we were made to feel like it was no trouble even though they were having a busy week. you feel like they treat it like a home they are proud to have you stay at. Each morning they chat and genuinely want to hear what you've been doing and if your enjoying your whole trip the pool is great your biggest concern is securing your lounger in your fav spot. It's quiet and we swam ate and drank at the pool bar for a good couple of day of our stay because it was so relaxed and fun
The villa was exquisite. We were welcomed with a drink the moment we entered as we were checking in. Hotel staff was super friendly and helpful with any questions we had. Loved the fact that breakfast was served every morning. Would definitely recommend mayaloka to couples or friends!
This was my second stay at Mutiara over a 4 month period and every bit as good as the first time. People working at Mutiara make the difference between OK and very, very good. Nothing (within reason) is to much trouble for this group of staff. My group consisted of 3 adults and each of us were impressed with the service quality.
Trevor from NZ
Aston Mutiara Seminyak Resort & Villa offering combination of a resort & villa style, a tranquil tourist destination and a …More
I recently stayed in a garden villa, room 26 and was impressed by the size of the room the whole outdoor shower/bath area ou the back and a lovely little garden area out the front. The staff were friendly and courteous and the food was well priced and really good. Ask for Tony if you need a private driver for the day. He was friendly and knowledgeable about many things.
ronyrayray from sydney
The Bali Ayu Hotel & Villas is a Villa style property which combines classic Balinese architecture and modern amenities.More
Management and the staff were very friendly, they always greeted you with a smile with a warm hello every day. They took an interest in you and your family. Helped with your plans for the day to ensure you got the best out of it. The rooms were spacious and clean. The garden, outdoor area and pool was kept very tidy. If you wanted privacy or just spend a day by your pool, then your wishes were respected.
Though we weren't placed the room with an ocean view that we have booked on the first night, the next day, we were promptly placed in such a room after we informed staff at the reception the stuff-up. They apologised to us. Other than that, the hotel was clean, the food was cheap and delicious and the staff were all friendly and helpful.
Our very first holiday to Bali and we selected a fantastic place to stay. The breakfast was great and so were the other meals that we also enjoyed there as well. They had live entertainment several nights during our stay which was very good and everyone seemed to enjoy it. I booked in several massages at this villa and was well and truly looked after top to toe. This is a good all round hotel with friendly staff, close to shopping, Blue Bird Taxi's at our doorstep, teller machine was walking distance. Thoroughly enjoyed our stay and will return again in the near future. Would recommend to everyone who wants a real Bali Feel. Will definitely stay again in the Low Season as it is not rushed and everything is accessible without waiting.