3 stars Hotels in Malacca

Location was good for this hotel. Walking distance to shopping mall, jonker street and many more. The setback was, front desk staff took a very long time to check in a guest, more than 15 minutes, and the queue is getting longer.. From my observation, they are trying to get a clean room for the guest although check in time is 3pm. At that point, it was only at 1150am. He should have inform the guest to come back at 3pm instead of keep looking at the PC. We have requested to have a 2 bedroom with 2 twin beds and it has been confirmed upon registration. When we came back at 7pm to get our room key, we were being told that the room is not available, and we were being assigned to 1 king and 1 twin bed. Kinda upset but as we are quite tired, we do not want to pursue further as my friends (two ladies) do not mind to sleep on the king bed, and myself and another friend on twin bed. Room was ok, but need it needs a major refurbishment, and cleaniness needs to improve further.

The Hotel is quite convenience and nice view, close to beach, near town, quiet and reasonable price.

By far the best hotel that can be near the city centre and river side . Walking distance to the main attractions . The hotel staff was nice and the service was very good. The breakfast was very good as well. Only thing that bothered us was that every day I had to ask the reception to get hot water fixed . And the carpets in the room were dirty and I guess vacuuming wasn't done on a daily basis . Over all I like this hotel worth the amount I paid

I was delighted to find this gem in the historical part of Melaka. It is close to a weekend bustling market as well. Its close to the channel for boat trips and museums. I would go back there again!

I have, on previous occasions, stayed at the Renaissance (now Ramada) and the service is no comparison. I spoke with the new manager and he is trying to teach new techniques to old staff, but is obviously is falling on deaf ears. The reception staff were not very welcoming and the concierge does not start until midday and the reception staff have no idea about things that tourists need to do. They didn't even know that there was a bus direct to KL airport, so I went back across the road to the Ramada and got the information immediately and when I was leaving early morning there was no one at the door and no one asked if I need a taxi - I didn't because in the meantime I had learn about the local buses - much cheaper than the taxis. The hotel is really very nice but I would opt for the Ramada in future.

very friendly staff, the room is clean the breakfast was good, Totally will come again

It was a good stay except the swimming pool was occupied by the company who's holding their family day. When the company having an activity, they have chase all of people to come out form the swimming pool to allow them to do the activitiy.

31OCT2013 - ARRIVED 12 NOON HOWEVER ROOM NOT READY. YOUR COURTEOUS AND POLITE SECURITY GUARD RESERVED A PARKING LOT IN FRONT OF HOTEL FOR US, SO THAT WE CAN SHOP AND HAVE LUNCH AT NEARBY SHOPS TILL ROOM AVAIL AT ABOUT 1400 HRS. WE WERE GREETED WITH SMILES BY YOUR DOORMAN. THANK YOU TO ALL. MY FAMILY HAD A GREAT STAY AT YOUR WONDERFUL AND CLEAN HOTEL.