When booking, please provide your contact information, hotel address, number of passengers, luggage quantity, and flight number. We offer luxury 7-, 9-, and 13-seater vehicles.

Travel time between Narita Airport and the Mount Fuji area is approximately 180 minutes, depending on traffic and the exact pickup and drop-off locations.

Child seat policy: The first child seat is free. Each additional child seat costs JPY 2,000.

The driver will provide the service according to your booking details. If you need to change the booking information, please contact customer service at least 48 hours in advance.

If your flight is delayed, please contact customer service as soon as possible. For normal arrivals or delays of up to 2 hours, the driver will wait for up to 90 minutes free of charge from the actual flight landing time. If the flight arrives earlier than scheduled, pickup will be provided no earlier than the originally booked pickup time. For delays of more than 2 hours, we will try to rearrange the service according to availability.

Travellers must follow local traffic laws and wear seat belts during the journey.

Please check your luggage and personal belongings when entering and leaving the vehicle. Please keep the vehicle clean and avoid eating or drinking inside. Damage or excessive cleaning may incur additional charges.

In case of an emergency or service issue, please contact customer service as soon as possible.

For airport drop-off, we recommend arriving at the airport at least 3 hours before an international flight. Please allow additional time during holidays and periods of heavy traffic.

Cancellation policy: You may cancel your booking up to 24 hours before the scheduled pickup time for a full refund. Cancellations made less than 24 hours before pickup or no-shows may be subject to the applicable cancellation policy.