Cancellation Policy

Cancellation by the customer

• Travellers can cancel their booking up to 24 hours before the activity starts and will receive a full refund.
• Travellers will always receive a full refund when the cancellation is due to force majeure.
• If the booking is made for less than 2 people, the traveller may cancel in accordance with the above conditions and will be entitled to a full refund where applicable.

Cancellation or changes by the supplier

• If Xplore Colombia cancels the activity for any reason, the customer will receive a full refund.
• If Xplore Colombia proposes a change to the activity and the customer does not accept said change, a full refund will be offered.
• In the event of bad weather or weather conditions that prevent the activity from being carried out safely, Xplore Colombia may offer the customer the option to change the date of the activity. This alternative will be optional and will not replace the customer's right to receive a full refund.
• The safety of our travellers is always the priority. If weather conditions or other circumstances make it impossible to carry out the activity safely, the client will be informed as soon as possible and the corresponding options will be offered.